Autoplex Auto Sales & Financing

I will check in to it and will respond back to you shortly

She was notified and she signed the receipt at the time of refund and she indeed understands that there are charges when we spend not two hours but few days to get an approval that costs us money We are not a franchise dealer for the banks to respond to us immediately we have to spend time getting approvals she and her husband understood at the time I have repsonded to this letter and I be more than happy to have a time set aside and meet with her and go over the charges at that time if the mediator asks us to pay her I be more than happy to pay I leave it up to your organization to tell me what to do thank you for your respond

we have no record of this customer ever coming to our establishment and trading a vehicle with us we need more information in order to investigate this matter more throughly we need vin number, type of car and what he purchased from us as soon as I receive these information I will be more than happy to investigate this matter and respond back to you thank you for your time