Autoplex Motors

January 9, RE: [redacted] On November 9th, Ms [redacted] purchased a Kia Sedona with 79,miles for $ [redacted] agreed to purchase the Sedona on an “AS IS” basis providing she could have the vehicle inspected by her mechanic [redacted] was also told that at the price she had negotiated there would be no money to address any issues should her mechanic find oneBased upon her mechanical inspection she decided to purchase the Sedona [redacted] called and came in about weeks later and asked us to look at a check engine light that had come onWe agreed as a matter of “Goodwill” to look at the problemWe found the codes indicated it had a faulty pedal sensor and OsensorWe agreed with [redacted] that we would pay for a portion and she would pay $We sent the Sedona to the shop and had both replaced [redacted] came back in a few days later indicating the Sedona was having an issue when shiftingWe agreed to send it back to the shop thinking it may be a defective part and would therefore be under warrantyThe shop found all parts in working order and was unable to duplicate the problemOn both occasions, we provided [redacted] with a rental vehicle to drive at no charge After several trips between her mechanic and us she determined the problem could be duplicated after driving for one hour or moreI rode with [redacted] to see if we could duplicate the issueWe duplicated the symptoms and again agreed to check it out as a Goodwill gesture We again supplied [redacted] with a rental car at no charge and sent it back to the shop The shop duplicated the issue but was unable to determine the cause as there are no codes from the computerI explained to [redacted] that without any computer codes we have no idea where to startHer mechanic has been unable to determine the issue as well I explained to [redacted] I would be out for a week and we could discuss it more then [redacted] showed up the next day and I received a callI spoke with her regarding her request to take the Sedona back, return her money and her trade vehicleI explained to her that we don’t take back vehicles and issue refundsIf she would like to trade in the Sedona we could try and find a vehicle around the same price range and trade it inShe would lose the License fees and whatever the difference in price would be I am not the owner of Autoplex and have never indicated to [redacted] that I wasI have been honest and truthful in every discussion with [redacted] and feel that we have gone above what is required to help her Best Regards, Reay M [redacted] General Manager [redacted] PH: [redacted]

September 22, To Whom It May Concern: Mr [redacted] purchased a Ford Ranger on September 3rd, Mr [redacted] called us on September 21, at 6:PM to notify us of the problem he was havingHe was told at that time we would need to get back to him regarding a possible solutionOn September 22, Mr [redacted] was asked for copies of any mechanical inspection documents that might help us to determine what the issue is Until we see the diagnosis from the Ford dealer I cannot provide a solutionAs soon as we receive the information we will be in a position to provide an answer to Mr [redacted] We usually get more that one days notice to respond to a potential problemWe would have preferred that Mr [redacted] notified us when the problem first occurred rather than hear about it a week or two laterAll of our vehicles are inspected by independent shops in the Lynnwood areaWe do not have our own technician because we prefer an independent opinion of the mechanical condition on each of our vehiclesWe are fully aware that shops, like people, sometimes make mistakesWe pay theses shops over $30K monthly in inspection feesIf something is not performing correctly we immediately go to the shop that serviced the vehicle for an explanation We look forward to receiving the inspection report and will then be in a better position to help Mr [redacted] knowing now what we are dealing with Regards, Ray M [redacted] Autoplex Motors Hwy Lynnwood, WA PH: 425-670-

Complaint: ***I am rejecting this response because:
I have attached the repair order to fix the vehicleLynnwood Autoplex has not contacted me so farI only received communication via this Revdex.com siteOn this repair order I think that I should pay for the battery, sparkplugs and sparkplug wires and lynwood autoplex should reimburse me for the balance.Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear Revdex.com, Ms***, On Nov9th 2016, Clay, sales representative for Autoplex Motors fraudulently presented a contract for the Kia Sedona vanThe fraudulent manner in which the contract was presented has been already stated in previous Revdex.com and Autoplex Motors correspondence I do not understand MrM***'s statements as in the current correspondence when he states I was told that with the price that had been negotiated there would be no money to address any issues , should my mechanic find one That is a statement The fact is that MrM*** was not present at the dealership on Nov9th when I was fraudulently presented the contract for the SedonaMrM*** cannot know what was said, and the statements he now has been making seem like 'rabbits being pulled out of a hat' More tricks that have been played and that MrM*** collaborates with his sales reps in performing the tricks they play on well meaning customersMrM*** was not present during most of the in person interactions with sales reps at Autoplex MotorsTherefore, MrM*** could not know the things that were said. Unknown to Autoplex Motors at the time, I had taken the van to my mechanic, Bones Automotive, on Dec2nd about the shifting problem that I experience with the van on Dec1rst ( check engine light was NOT on at that time)My mechanic was not able to get the van to duplicate the problem, but was able to confirm that it was likely a transmission problemDec4rth is when the check engine light came on, and the day that I brought the van to Autoplex Motors and talked in person to MrM*** ( This is the first, out of only two times I had in person interaction with MrM***) MrM*** took the van on a test drive with me in the passenger seat, and MrM*** definitely experienced the shifting problemThe shifting was so hard on the test drive, (or bucking as MrM*** called it himself), it turned on the windshield wipers! MrM*** addressed the check engine diagnosis, and made claim to me, he believed by replacing the needed sensors that the diagnostics were showing, that would solve the shifting problemMrM*** gained my confidence in what he was saying by telling me that he had been a mechanic many years prior to being at Autoplex Motors. At no point was I told that the Autoplex mechanic shop had duplicated the shifting issue, in fact, I was consistently told that Autoplex mechanics shop was unable to duplicate the issue My mechanic had referred me to Terry's Transmission shop, they recommended repair to the transmissionI had the transmission serviced twice by this time ( Dec.14th, 15th and 16th please note Bones Automotive receipt). It was on the Thurseve of Dec22nd when the Sedona was returned to me after an attempt to diagnose and fix the Sedona van's shifting issue by Autoplex MotorsMrM*** told me that he believed the computer system for the van needed to be rebooted, the van was kept in their shop for days.That night I took the van on a test drive, and the shifting problem existed without changeCalled Autoplex right away as it was near their closing time, and MrM*** said he would like the van to go for more servicing at a shop he knew about in downtown SeattleI decided to return to Autoplex the following day, as MrM*** was due to go on vacation by Monday and I was due to go to Olympia to help my elder friend by Tuesor Wedof the same week ( I had given my travel information almost immediately to sales reps at Autoplex when problems with the van first occurredIn fact I needed to be able to travel out of town, with the van, over most of the holidays) I returned to Autoplex the following day, Dec23, after calling Autoplex and being told that MrM*** would be at the dealership in about minutes MrM*** did not show, and the sales reps were rude and deplorable in their behavior and attitude towards meI waited two and half hours at the dealership for MrM*** MrM*** finally got on the phone with me, and told me to come in on Monday and Autoplex Motors would put me in a vehicle that I could rely on and one comparably priced to the Sedona vanThat Monday, when I went in for a vehicle exchange, at MrM***'s word ( and I had assumed MrM*** had given instructions as to what MrM***'s wishes were to the sales reps) I was treated in a way that no person should be put through when they are doing any business with contract or not, and after handing over $6,in good faith, and with giving much opportunity to Autoplex to do the right and fair thing for a customer. This correspondence has been not about whether MrM*** is an honest person or not ( as MrM*** seems to claim not to have responsibility due to his belief in his own honesty)When management and sales reps form a collaboration to not treat customers in a fair and responsible manner, all participants become dishonest and unfair in business practiceI, as a customer, patron to the business Autoplex Motors, approached in good faith and showed desire to work with the business towards fairness when it was found that the merchandise/van was faulty, Autoplex Motors management and sales reps revealed their business as a business without integrity and treatment of customers is without careThe correspondence here with the Revdex.com, the provided receipts and documents, prove that Autoplex Motors fits into the profile of 'highway robbers' with their unfair and fraudulent practices of offers that are misleading, mechanical work that is faulty, and treatment of customers that is deplorable and very dishonest.Thank you for your time,*** ***

January 9, 2017 RE: *** * *** On November 9th, Ms*** purchased a Kia Sedona with 79,miles for $*** agreed to purchase the Sedona on an “AS IS” basis providing she could have the vehicle inspected by her mechanic*** was also told that at the price she had negotiated there would be no money to address any issues should her mechanic find oneBased upon her mechanical inspection she decided to purchase the Sedona. *** called and came in about weeks later and asked us to look at a check engine light that had come onWe agreed as a matter of “Goodwill” to look at the problemWe found the codes indicated it had a faulty pedal sensor and OsensorWe agreed with *** that we would pay for a portion and she would pay $We sent the Sedona to the shop and had both replaced *** came back in a few days later indicating the Sedona was having an issue when shiftingWe agreed to send it back to the shop thinking it may be a defective part and would therefore be under warrantyThe shop found all parts in working order and was unable to duplicate the problemOn both occasions, we provided *** with a rental vehicle to drive at no charge.After several trips between her mechanic and us she determined the problem could be duplicated after driving for one hour or moreI rode with *** to see if we could duplicate the issueWe duplicated the symptoms and again agreed to check it out as a Goodwill gesture. We again supplied *** with a rental car at no charge and sent it back to the shopThe shop duplicated the issue but was unable to determine the cause as there are no codes from the computerI explained to *** that without any computer codes we have no idea where to startHer mechanic has been unable to determine the issue as well. I explained to *** I would be out for a week and we could discuss it more then.*** showed up the next day and I received a callI spoke with her regarding her request to take the Sedona back, return her money and her trade vehicleI explained to her that we don’t take back vehicles and issue refundsIf she would like to trade in the Sedona we could try and find a vehicle around the same price range and trade it inShe would lose the License fees and whatever the difference in price would be. I am not the owner of Autoplex and have never indicated to *** that I wasI have been honest and truthful in every discussion with *** and feel that we have gone above what is required to help her. Best Regards,Ray M***General Manager*** *** **
*** ** ***PH: ***

When Mr*** purchased a Ford Ranger and negotiated the price down from the advertised price of $to the final sale price of $Out The Door (including taxes and Lic)Documents attached
Mr *** agreed to purchase the vehicle "AS-IS" with nothing promisedWe even wrote on the Due Bill that we had the Oxygen Sensor replacedWe would assume that any reasonable customer would call us prior to authorizing work and then asking us to pay the retail billWe feel that the extent of the work completed was not warranted however we were no given the opportunity to inspect the vehicleGiven that we received no prior notification or authorization to perform the work, the fact that the vehicle was sold "AS-IS" with NO Work Promised, we are willing to help Mr*** to the extent of issuing him a check for $toward these repairs as GoodwillWe will not assume responsibility for a bill we were given no input on
Best Regards,
Ray M***
Autoplex Motors
*** *** ** *** ** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

January 9, 2017
 
RE: [redacted]
 
 
On November 9th, 2016 Ms. [redacted] purchased a 2005 Kia Sedona with 79,000 miles for $5534.00. [redacted] agreed to purchase the Sedona on an “AS IS” basis providing she could have the vehicle inspected by her mechanic. [redacted] was also told...

that at the price she had negotiated there would be no money to address any issues should her mechanic find one. Based upon her mechanical inspection she decided to purchase the Sedona.  [redacted] called and came in about 3 weeks later and asked us to look at a check engine light that had come on. We agreed as a matter of “Goodwill” to look at the problem. We found the codes indicated it had a faulty pedal sensor and O2 sensor. We agreed with [redacted] that we would pay for a portion and she would pay $250.00. We sent the Sedona to the shop and had both replaced.
 
[redacted] came back in a few days later indicating the Sedona was having an issue when shifting. We agreed to send it back to the shop thinking it may be a defective part and would therefore be under warranty. The shop found all parts in working order and was unable to duplicate the problem. On both occasions, we provided [redacted] with a rental vehicle to drive at no charge.
 
After several trips between her mechanic and us she determined the problem could be duplicated after driving for one hour or more. I rode with [redacted] to see if we could duplicate the issue. We duplicated the symptoms and again agreed to check it out as a Goodwill gesture.  We again supplied [redacted] with a rental car at no charge and sent it back to the shop.
 
The shop duplicated the issue but was unable to determine the cause as there are no codes from the computer. I explained to [redacted] that without any computer codes we have no idea where to start. Her mechanic has been unable to determine the issue as well.  I explained to [redacted] I would be out for a week and we could discuss it more then.
 
[redacted] showed up the next day and I received a call. I spoke with her regarding her request to take the Sedona back, return her money and her trade vehicle. I explained to her that we don’t take back vehicles and issue refunds. If she would like to trade in the Sedona we could try and find a vehicle around the same price range and trade it in. She would lose the License fees and whatever the difference in price would be.  I am not the owner of Autoplex and have never indicated to [redacted] that I was. I have been honest and truthful in every discussion with [redacted] and feel that we have gone above what is required to help her.
 
Best Regards,
 
Reay M[redacted]
General Manager
[redacted]
PH: [redacted]

Complaint: [redacted]I am rejecting this response because firstly I absolutely was NOT told that the price that I ( I agreed to the price, but showed the KBB price, which indicated the Kia Sedona was over priced) Autoplex negotiated that there would not be no money to address any issues should my mechanic ( [redacted])find one ( and [redacted] found several issues, all of which Autoplex mechanics fixed prior to agreement to purchase). Another correction would be that I went into Autoplex 2 weeks after the final purchase telling Autoplex then, it was a transmission problem the Sedona was having, and I had documentation of such from my mechanic.  And I can prove with documentation that the Sedona had exhibited transmission problems from the beginning of mechanical probelems.
The original complaint I filed was the on-line form, that only allows so many words in the complaint. Please allow me to fill in the details to explain the deceptive and unfair business and trade practices of Autoplex Motors. -November 6 and 7th shop at Autoplex for an upgrade in used vehicle from my Kia Sephia, high mile vehicle. Mostly did not find any vehicles in my price range...except 2005 Kia Sedona van ( very like one I had that was a very good vehicle, but however,had burned in the house fire I was in 3 and half yrs. ago).  I liked the van, walked fully around the van, did not find a sticker price on the van. Allen, Autoplex representative/sales person went into the office and returned with a price listing for most of the vehicles on the lot. We found the listing of the van on the paper together, Kia Sedona van was listed as $5995.00.  I sat in the drivers side of the vehicle, and verbally noted to Allen the vehicle had not been detailed ( the back seats were out of their placements, and the vehicle was dirty inside.  We checked under the hood, and could see evidence of oil leaks.  We talked about the vehicle being detailed and repairs being done, including a replacement windshield ( windshield had a major crack). Returned the next day, and Allen talked with Raey, and got the ok for replacement of windsheild and possible other repairs. So we agreed that I would have the van checked by mechanics of my choice. Appointment made and kept.-Nov. 8th, 2016 Kia van is taken to [redacted] for pre-buy inspection. Several repairs needed as listed ( please see receipt from [redacted] dated Nov. 8th). When I returned to Autoplex, was sure to tell them about the blown spare, and how they should not have let me take the drive to [redacted] w/o a spare tire on the vehicle.  They replaced the spare tire the next day. The hood latch was faulty and the gas release lever was faulty as well. Autoplex fixed all these items the next day.-Nov. 9th, Allen is not at Autoplex, so work with Clay in the sale of the van. Agreement is made for  Autoplex to have their mechanics fix all the items listed on [redacted] report,, plus the windshield replacement.  Transmission service I would take care of. We make agreement for the sale of the van to me for $5534.00.  At the time of Clay drawing up this contract, I pointed out to him that the listed price was not what was showing on the vehicle order ( the listed price that myself and Allen saw was $5995.00, not $6995.00 that was now showing on the vehicle order/contract).  Clay seemed to ignore this fact, although I brought it up to him more than once. Although low, I agreed to the $200.00 trade in price for my Kia Sephia that was in good working order. I was not offered a service contract by Clay, but when signing the several papers with an explanation for each one by Clay, I signed the waiver because Clay convinced me I would not need a service contract because I was having the van checked prior to purchase by my own mechanics. ( The change in the list price of the van and the fact that I was not offered a service contract are both proof of deceptive practices by Clay/Autoplex).  I knew from looking up the Kelly Blue book that the vehicle was overpriced regardless, ( high KBB with higher miles of the same make and model was only $3500.00). I was told by Clay that this Kia Sedona had a higher value because of the low mileage on the van. Because Autoplex had agree to fix some major problems on the van, and the odometer miles were quite low,I agreed to the purchase of the van. At this time , I signed the 'As Is'   with the understanding that the vehicle was being sold w/o a purchased warranty. I made the agreement to put on a credit card $2150.00 as down payment and to come back for the vehicle on the 15th after repairs and adjustments to the van were made, and to pay the balance due at that time.-Nov. 15th, 2016 I pick up the van.   I then take van to [redacted] for the transmission service.  I ask  [redacted] to check the vehicle to be sure all said repairs on the pre-buy inspection had been done by Autoplex. [redacted] confirms all said repairs to be done by Autoplex had been done.On the drive back to Autoplex in the van (to pay balance on the vehicle) from [redacted] I got pulled over by police as the left rear brake light was not working.  Upon returning to Autoplex, brought the non-working light to their attention, and the on duty mechanics replaced the brake light and the right rear blinker bulb as well. Should not have been driving away from the lot with those lights not working. I talked with [redacted] about it too. Paid the balance due, $4,000.00 in cash. -Dec.1, 2016, while driving the Kia van in a very congested traffic jam, about an hour of stop and go traffic on I-5, the van shows symptoms of shifting distress in low gears, first and second, and then a few minutes later, in 3rd gear too. This is alarming to me, as, although a novice in auto mechanics, this seemed like a problem with the transmission of the vehicle. The vehicle literally jumped when shifting!-Dec. 2nd, 2016 Bring the van to [redacted] to see if they could diagnose the problem. Check engine light is not on, and the vehicle did not show the same symptoms on then drive to Bones.  [redacted] did diagnostics and test drive, but no symptoms occur.-Dec. 4rth, check engine light comes on, get free diagnostics at O'Reilly auto supply store.  Two different sensors show on the diagnostics.  The van is also doing the jumping symptom when shifting, so I take the van back to Autoplex. Raey is there, and he tells me how he used to be a mechanic before going into the business of selling vehicles, and explains what he thinks is going on with the van. Raey takes the van out on a test drive with me, and he experiences the jumping symptom and he calls it bucking.  The vehicle does the bucking so strongly the windshield wipers come on!  When we return to Autoplex, Raey does the same diagnostics test that O'Reilly did, and the diagnostics shows the same results. Raey figures out how much the cost of the repairs will be, and tells me his mechanics will fix the van at a cost of $250.00 to me. I am lead to believe it would solve the bucking symptom.The sensors showing on the diagnostics were the throttle sensor ( this is the one I am lead to believe that would solve the bucking symptom) and a sensor within the catalytic convertor.  I let Raey know I am displeased to be expected to now do repairs on the van after only 2 weeks finalizing the sale.  But I am anxious to have the van running well, so agree.-Dec. 7-9 Van goes to Autoplex mechanics for sensor repair/replacement. On the 9th, I exchange the loaner vehicle given to me by Autoplex, for the van. Check engine light is out, but did not take the van on a drive that day, as was already late in the day.-Dec. 10th Test drive the van, the bucking symptom occurs, and now I understand that the symptom occurs after the vehicle is driven, with out turning off, for an hour or more. And, the symptom does not turn on the check engine light.-Dec. 13th Go to Autoplex with my friend [redacted], ask Raey M[redacted] for my money back and I will give the van back. Raey responds saying " no dealership, anywhere gives the money back "( this, I have found through my own investigations, is completely false statement).  We exchanged different views for about 15 minutes. I told Raey that the vehicle was not what I paid for, and he mentioned the lemon law, and how the van is not in the guidelines for a lemon. Raey also said that all the vehicles sold at Autoplex go through a thorough repair and check. I disagreed with him, and brought up the fact of Autoplex allowing me to drive the van off the lot w/o a spare tire and a brake light out. Raey denied these things.  The conversation went back and forth, Raey not agreeing to calling off the deal, giving my money back and me giving the vehicle back to Autoplex. Ray would only agree to his mechanics having another chance to diagnose and possibly fix the van. I agree, but am not satisfied. -Dec. 14th Bring that van back to [redacted] for a second opinion. [redacted] is unable to diagnose as the van is not showing the bucking symptom or is the check engine light  on.  [redacted] refers me to [redacted].  I call and make an appointment for the next day.-Dec. 15th The van reveals the bucking symptom at [redacted] and they are quite sure it is the transmission.  [redacted] also finds that the transmission fluid,( after the vehicle is running for an hour or more, and showing the bucking symptom )  within the van turns milky. This is a strong indication that water or another fluid is in the transmission ( very bad for a transmission).  [redacted] mechanic points out how an electrical tail that had to be unplugged during the sensor replacement was missing a clip, which is needed to keep the electrical tail securely in place.( negligence by Autoplex mechanics). [redacted] recommends another transmission fluid service as a place to begin to solve the problem. [redacted] offers to work on the transmission if the transmission service doesn't solve the problem. I take the van back to [redacted] where they perform another transmission service (complimentary). Upon a test drive that evening, I find the symptom of bucking while shifting is still there. I drive the van to Autoplex to take Raey up on his offer to send the van to his mechanics again. Raey is not at Autoplex, and when I attempt to talk to Clay about Raey telling me to bring the van there for more diagnosis and repair, he responds by being very rude, and telling me that Autoplex cannot help me anymore. Clay goes on to say I bought the vehicle 'as is' and so on. I attempt to talk with him, but he does not let me finish any sentences, and does and says what he can to be offensive, he denies that Raey said anything about helping with the van any further and more of the like until I leave. Clay was very rude and unprofessional and he was supported in his behavior by the other sales reps that were there. This is when Clay told me that I was really lucky when I told Clay that I have bought used cars all my life ( and I am senior citizen) and I have not ever been stuck with a lemon.  I respond to Clay, "I do not call that luck, that is transactions with reputable people". I understand this statement of my being lucky for not ever being stuck in the purchase of a lemon before, as a statement telling me that I am dealing with non-reputable business.-Dec.16th Van back to Autoplex mechanics.  Raey tells me he thinks that the computer system within the vehicle needs to be re-booted. Raey says it is not the transmission. I show Raey the electrical tail that [redacted] pointed out, and how it had a missing clip and his  mechanics attempted to wire the tail in place.  He agrees that his mechanics should have replaced it properly, and they would do so. I tell Raey about the treatment received by Clay, and he claims another of the sales reps was supposed to pass on the message about my bringing the van into Autoplex, but that message had not been passed on. Clay apologizes. Van goes again to Autoplex mechanics.-Dec 22nd, About an hour and a half before Autoplex closed for the night, Raey calls to tell me the van is ready for my pick up. I bring back the loaner car Autoplex gave me to use, and pick up the van. This is when Raey informed me he is going on vacation the following week.  I take the van on a test drive for an hour, the bucking symptom is still there.I call Raey on the phone to tell him the van is not fixed. He tries to think of what step to take next, and tells me to come in on Monday for whatever comes next.The next day, I see that the electrical tail had not been attended to either.-Dec. 23rd, Saturday: I call Autoplex to talk with Raey, and Clay lets me know that he will be at  Autoplex Motors in the next 15 min. then changes to 45 min. I go to Autoplex with the intention of asking for my money back again.  Raey does not show, and all the sales reps that are there are rude and disrespectful. Seemingly doing what they can in their being rude and disrespect to me, to try to to get me to leave. I do not leave and insist on talking with Raey. Again there is more dialogue that includes statements of how I am lucky that I have not ever bought a lemon before. Dialogue that includes the sales reps telling me in so many words, you get what you get...and you paid for it, now that is all there is to it. I wait at Autoplex for two hours, and the sales persons finally get Raey on the phone. Again, Raey tells me no dealership ever gives the money back,he doesn't know about calling the deal off, and Raey does agree to exchanging the van with me for a different mechanically sound vehicle. Raey said, "Go home, enjoy your Christmas, and come back on Monday to exchange the vehicle".  I tell Raey I really hope I can hold him to his word about that.-Dec. 26th, Go to Autoplex with a friend, [redacted].  The sales reps do not want to help in any way and continue to be very unprofessional and do what they can to be offensive to make us leave. I ask to talk with Raey and they refuse to call him or contact him in any way. After about an hour of very unprofessional and verbal degradation of my being there and expecting Autoplex to stay with their manager's word, and giving Autoplex the opportunity to do the right thing, the sales reps decide they will show me what vehicles I could trade the van out for. They begin with an Infinity, that they drive up, and as my friend [redacted] and I sat there while the vehicle warmed, the inside filled with oil fumes. No way.  Then I look at a little Toyota, but it has a broken out rear window. Then I test drive a Suzuki SUV.  After we return to Autoplex from the test drive, I  wanted to understand how they would trade the vehicle out with me should I choose the Suzuki. The Suzuki had the same sticker price as the van,but the sales reps let me know that the van is now d-depreciated by at least $500.00 and, they were saying I would also lose out on the sales taxes and other taxes that I paid on the van.  This kind of negotiation, or non-negotating went on for about an hour ( and I had not even said I wanted the Suzuki).  My friend and I left, and later I felt that it was all just enough. Autoplex had treated me very poorly and had fraudulently strung me along to keep working with them this long for a vehicle that had major pre-existing mechanical problems, and Autoplex found it my bad luck to have purchased a lemon from their dealership/car lot. And they were showing me in every way they, Autoplex were not going to do the right thing and make sure I left their dealership with a fair deal, and a safe and fine running vehicle.  They, Autoplex, really does not care.Dec. 27th, I drive the Kia Sedona van to Olympia where I am due to stay with my 90 year old friend for 3 weeks while her caregiver is out of town.  I get a reference for [redacted], and find on line they have an A rating with the Revdex.com, and take the van there.  They diagnose the van as needing a rebuilt or replacement transmission.  After taking the transmission out, they are able to rebuild. They also replace the front axle, as it is now needing replacement.( Please see attachment).At this point I am paying in repairs what the van is worth.  Plus what I have already paid for the van to Autoplex, makes the total for this 2005 Kia Sedona van $9,815.53! Well over the worth of the van.  I took the van to [redacted] yesterday, Jan 12, 2017, as the horn seemed like it wasn't working and thought maybe something had gotten disconnected during the transmission repairs.  The mechanic showed me how the horn is working, but certainly there something amiss as it doesn't work when pressed in the same place twice. Now I find the horn  works when the vehicle isn't running. The mechanic also said by attempting to diagnose the horn problem, that there doesn't seem to be an airbag in the steering wheel encasement where it should be ( he pointed out the hollow-ness in the center of the steering wheel). The steering wheel would need to be taken apart and worked on to diagnose, and fix!I implore you to keep this case open and address the unfair, even fraudulent practices of Autoplex MotorsSincerely,[redacted]
3 Attachments
[redacted] <[redacted]@gmail.com>
Jan 15 (2 days ago)
to crccomplaints, bcc: me
Case # [redacted]Dear Mr. W*,   This second email email is to correct the amount of money I have spent on the 2005 Kia Sedona van. The amounts are reflected in the attachments of the previous email.Amount paid to Autoplex for the van: $6,150.00Amount of repair by Autoplex techs : $250.00Amount of transmission service by[redacted]                            : $116.74Amount paid to [redacted]  : $3665.53Total                                 �...⇄ : $10,182.27We really hope there will be follow through with accountability from the AGO for the unfair and fraudulent business and trade practices of Autoplex Motors. I would still like to get the purchase money, $6150.00 returned to me.  More so, I would like to also get the $250.00 repair charge from Autoplex returned, as it did not fix the needed repair, the transmission, the very problem I told Autoplex the vehicle had fifteen days after the final purchase.Thank you very much for your time and consideration of this very important matter,[redacted]
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Sincerely,[redacted]

September 22, 2016
 
To Whom It May Concern:
 
Mr. [redacted] purchased a 2006 Ford Ranger on September 3rd, 2016. Mr. [redacted] called us on September 21, 2016 at 6:00 PM to notify us of the problem he was having. He was told at that time we would need to get back to him regarding a...

possible solution. On September 22, 2016 Mr. [redacted] was asked for copies of any mechanical inspection documents that might help us to determine what the issue is. 
Until we see the diagnosis from the Ford dealer I cannot provide a solution. As soon as we receive the information we will be in a position to provide an answer to Mr. [redacted].  We usually get more that one days notice to respond to a potential problem. We would have preferred that Mr. [redacted] notified us when the problem first occurred rather than hear about it a week or two later. All of our vehicles are inspected by independent shops in the Lynnwood area. We do not have our own technician because we prefer an independent opinion of the mechanical condition on each of our vehicles. We are fully aware that shops, like people, sometimes make mistakes. We pay theses shops over $30K monthly in inspection fees. If something is not performing correctly we immediately go to the shop that serviced the vehicle for an explanation.
We look forward to receiving the inspection report and will then be in a better position to help Mr. [redacted] knowing now what we are dealing with.
 
Regards,
Ray M[redacted]
Autoplex Motors
18823 Hwy 99
Lynnwood, WA 9806
PH: 425-670-1970