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AutoPlex Transport

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AutoPlex Transport Reviews (1)

Hello, In no way was the customer strung along for service. When setting up the contract there is a date that we ask for which is when is he vehicle FIRST AVAILABLE  for pick up. It is not when do you want it picked up but when is it first available. The customer did receive service, but...

due to false information received from him we were unable to follow through. Autoplex booked a trailer specially for this customer, we asked for the correct dimensions and were given the incorrect ones, as a result of receiving the incorrect dimensions we were unable to load the vehicle because it simply would not fit. I have been trying to get in contact with the customer toi let him know there was some miscommunication on our end. We will not be keeping the full $200.00 but we will be keeping $100.00 usually when a order is canceled on our end we do not charge a cancellation fee but in this case we have to in order to compensate the driver for the gas and time he spent to go out there was must charge the $100.00 as we did do everything on our end as we said. If the customer would give me a call I can go ahead and get the $100.00 we owe him settled.

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Address: 5930 Star Ln Ste D, Houston, Texas, United States, 77057-7100

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