Autopro Collision

Initial Business Response / [redacted] (1000, 5, 2016/09/06) */ Mr***, [redacted] received your signed and notarize documents on September 17, 2012, at that time we started verifying your ownership, it was discovered that you had RCI points associated with this ownershipOn September 24, one of our associates spoke to Mrs [redacted] concerning the RCI points associated with this ownership and on October 1, all your documents and the required RCI transfer documents were returned to you to complete so we could proceed with the transfer of your ownershipYou never returned the documents or the required RCI fees to proceed with the transfer of your ownershipIn fact it was not until August 30, 2016, almost years later, did we receive any correspondence from either of you concerning your transferYour failure to return the required documents is the sole reason the transfer did not occur Due to the almost year delay and the fact that the reason for this delay was in no way the fault of Sumday Vacations, we offered to apply the amount previously paid as a credit towards the transfer at this time, however over the course of the lengthy delay the transfer fee has increased to $2400, and per our original agreement you are responsible for the transfer feesThe amount originally paid does not cover the cost to transfer your ownership at this timeTherefore, pursuant to our original agreement you are now responsible for the increase in the fees Concerning your RCI points, as it was explained fully during our email correspondence dated September 2, 2016, we would not be transferring your RCI membership, simply the points associated with this ownershipWe successfully transferred your Summer Bay timeshare ownership in 2013; the RCI points associated with that ownership were transferred and you did not lose your RCI membershipThe points go with the timeshare ownership, the RCI membership is yours to keep, if you chooseHowever, we must have the RCI forms to transfer the timeshareThat is the reason we return the all the documents and request RCI documents to complete the transfer of your timeshare interval Your desired resolution is not possible, the transfer costs are more than [redacted] originally collected, because [redacted] was not at fault for you not returning the documents, we do not feel it our responsibility to absorb the cost of your transferTherefore we have two options in order to move forwardUpon closing this complaint as satisfied [redacted] will refund you the full amount paid to us totaling $1750, or you can pay the additional $to complete the transferThe terms of the original agreement signed in will apply Please respond through the Revdex.com and close this complaint so we can proceed in the appropriate direction Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ Mr [redacted] , I would first like to explain that the company you original dealt with is not our "partner firm"; Sumday Vacations is a transfer company and is its own sole and separate entitySumday Vacations does not have a partnership, financially or otherwise with any other company or organizationTherefore, I can only speak on or in reference to any part of this complaint that deals directly with Sumday Vacations and our agreement thereto As to the time frame in which you referred to and the length of time we took to process your transfer documents; Sumday Vacations originally received your documents to start the transfer process on July 8, You signed the transfer agreement on June 1, 2015, printed clearly on the bottom of the agreement it states: "CLIENT WILL SEND A COPY OF THEIR DEED OR RIGHT TO USE DOCUMENT TO SUMDAY VACATIONS WITHIN TEN DAYS OF THE DATE THIS FORM IS SIGNED"You failed to provide Sumday Vacations with the necessary documents for over a month, in direct conflict with your statement in the complaintFurthermore, we issued the documents to transfer your ownership within days of the date we received documents, less time than you took to send us the documents and well within a 6-week average turnaround time we have to receive, prepare, and issue documents for clientsThose documents were returned to our office on August 10, In review, from the time you signed the agreement to the time we received your signed documents needed to transfer your ownership and in reference to item F of our agreementSumday Vacations total elapse time was days; your turn around time was days, over twice the time it took Sumday Vacations to respondPlease do not blame Sumday Vacations for not acting in a timely manner nor try to blame us for any delay in the transfer process Your responsibility to pay the fees for both [redacted] at [redacted] and [redacted] are clearly outlined on our agreementItem F states that you will be responsible for any fee bill or assessment issued by the resort for days from the time we received your signed and notarized documents at our officeAs stated above, we received your signed documents on August 10, 2015; therefore any bill issued by the resort through November 8, will be your responsibility to payAccording the statements we have; [redacted] at [redacted] issues their bill on September and [redacted] palisades on October Both fall within the required days and are your responsibilityYou have also claimed that you will have to pay the fees for services you will not receive, this statement is also falseNo one from Sumday Vacations has stated that you cannot utilize the time you have paid for, we have even asked you if you wanted to use the time during a phone conversationThe fact is that you are free to use any time or usage you have paid forWe simply need a statement from you to whether or not you are planning on using the usage, that way we know if we need to transfer the property now, or delay the transfer because you are using itEither way, Sumday Vacations does not care if you use it or not, we just have to know so we can proceed accordingly Concerning communication between yourself and Sumday Vacations, we sent an email on October 8, explaining that the fees would have to be paidOn October 8, we received a phone call from Mrs [redacted] , during that conversation Mrs [redacted] stated that she was going to pay the maintenance fees for both properties on line and would forward us proof of payment for those feesShe was also asked at that time if she wanted to use the properties, since she had to pay the fees, she clearly stated no, because she wants to get rid of them as soon as possibleThen on October and again on October we called to request the proof of payment for the fees Mrs [redacted] stated she was going to payNone of our calls were returned, leaving us no choice but to return the documents until such time as we received proof of paymentThe fact that Mr [redacted] stated we did not contact them to discuss this issue is also falseBy not responding to our phone calls and submitting proof of payment as was stated in the phone conversation on October 8, 2015, we have had to return the documents delaying the process and the active date in which our agreement states as to the timeframe in accordance with item F of our agreement In conclusion, Sumday Vacations has acted in a timely manner and within the guidelines set forth in the Transfer AgreementThe only resolution requested in this letter was to proceed in a timely mannerSumday Vacations is prepared to do so, provided it is done within the guidelines set forth in the Transfer Agreement and with the full corporation of the clientAs of the date of this letter we have not received the signed documents back in our officeWe must have the signed documents with proof of payment of the fees and a statement to whether or not the [redacted] 's are going to be using the usage or not before we can proceedUpon closing this complaint as satisfactory and receiving the necessary documents, Sumday Vacations will proceed with the transfer accordingly Sincerely [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please change the name of the complainant to: [redacted] E [redacted] We question that SumDay is not affiliated with [redacted] because SumDay contracts bearing [redacted] corporate name and signature were returned to Nationwide to be forwarded to SumDay The first set of SumDay documents was signed by us on June 1, and immediately returned to [redacted] per the included instructionsI, Jane [redacted] , called [redacted] on July and asking about the status of our paperwork and was told it would be resent over to SumDayThus, we refute that we are responsible for the delay in SumDay receiving paperwork that we immediately returned to [redacted] We refute Mr [redacted] 's claim that we had a 46-day turnaround for "the necessary documents." As referred above, we returned the first set of papers called "transfer agreements" immediately to [redacted] as instructedThere are two because there are two properties, [redacted] and [redacted] A new set of instructions was sent by SumDay on July 28,requesting signed, notarized "documents that you will need to execute to transfer ownership." It also indicated a total of $for transfer fees had to be paidThat was expected per original contract languageThis second set of instructions was received on August and returned via US mail on August Both sets of documents were returned immediately We refute we have a bill from [redacted] dated October On October 8,I called the [redacted] that handles the fees for [redacted] and was told they do not know the fee and advised me not to pre-pay an unknown amount to themSince we have no bill to pay, we cannot pay said bill We refute that our statement that we "pay the fees for services you will not receive" is falseWe will not be using these condos in but we have been instructed by SumDay to pay the fees so as to not delay the filing processThe [redacted] fee was paid on October As stated, the [redacted] fee cannot be paid at this timeWe also refute "We simply need a statement from you whether or not you are planning on using the usage" because SumDay has a notarized statement dated August from us that says we will not be using these properties in In an October email from Hector [redacted] we were given two choices; pay the maintenance fees or they would have to put our paperwork on holdJane indicated our intent to pay all feesNo where in that email was it indicated that if we did not respond within business days all of our paperwork would be returned to us with a cover letter stating "We are sorry but we are unable to accept your traat this timeYou have failed to provide us with proof of your paid maintenance fees." [redacted] handles all of the finances and he had left for the annual meeting of an interstate commission of which he is the chairHe returned on October and on October we paid the [redacted] feeOn October 16, all of our paperwork was returned to us with wording from said cover letter We also refute the discussion "None of our phone calls were returned." Mr [redacted] indicates that on October and SumDay attempted to contact us about providing proof of fee paymentNo calls were ever received by us, thus we could not return themThe home answering machine is on and requests that a message be leftThere were no messagesThere were no messages on Jane's cell phone, another number used to contact SumDayWe refute the statement "The fact that Mr [redacted] stated we did not contact them to discuss this issue is also false." ***'s original statement is true because an attempt to contact us would have an email trail or phone message that can be returned We refute that "As of the date of this letter (assumed to be October 23) we have not received the signed documents back in our office." The day the document packets were returned to us for lack of payment, the documents along with proof of Parkway payment, were sent back to SumDay via US mail at 4:PMThey were signed for at the SumDay offices at 8:AM on October As of this date, we have no verification that the [redacted] paperwork has been sent to that resort even though proof of maintenance fee payment was emailed to SumDay on October Also, we have no Internet confirmation or paperwork that tells us what fee to pay for [redacted] We simply would like the services promised to us by [redacted] and processed by SumDay, per signed contracts, which have cost us well over $to date to be provided with no further delay [redacted] and Jane [redacted] Final Business Response / [redacted] (4000, 9, 2015/11/10) */ Mr [redacted] , As explained in my first letter, Sumday Vacations does not have any "partner firm" nor is it affiliated in any legal manner to [redacted] Any mailings, communication, actions, payments, agreements, contracts or any other type of interaction with Nationwide is solely between you and [redacted] This interaction has no bearing or association with Sumday Vacations or your agreement with Sumday Vacations The fact that you claim you immediately returned the original paperwork to [redacted] has no bearing on your interaction with Sumday VacationsOur agreement clear states "CLIENT WILL SEND A COPY OF THEIR DEED OR RIGHT TO USE DOCUMENT TO SUMDAY VACATIONS WITHIN TEN DAYS OF THE DATE THIS FORM IS SIGNED." Therefore by sending the documents to [redacted] and not to Sumday Vacations as instructed per our agreement, you in fact did delay the processMy time line and the dates stated in my original response are accurate concerning the time frame documents were received and sent with Sumday VacationsWe cannot comment on documents or interactions you had with [redacted] as we have no way to track those interactionsThe documents received by you on August 3, and returned were received by Sumday Vacations on August 10, This was confirmed in my original response Concerning the bill issued by [redacted] for your [redacted] property, we in fact have a bill from them with an issue date of October 31, We know that resorts generally bill in the same time every yearTherefore we know that the bill would be issued at that timeWe have received proof that you have in fact paid that bill as of November 4, 2014, which again tells us that the bill was in fact issued within the day time frame stated in my original response Concerning your usage of the time, you in fact can use the time you have paid for, this was stated to Mrs [redacted] during a phone conversation dated October 8, 2015, wherein we asked if she wanted to use the properties, her response to our representative was no, she wanted to get rid of these as soon as possibleThis was also stated in an email that same day, it stated "Please Note: You have the option of using your useBe advised however, that this may delay the transfer until the next available use yearPlease, notify Sumday Vacations in writing whether you will or will not be using your week." The fact is you can use the time you have paid for and you were informed of this fact, your choice to give up the time to accelerate the time frame of the transfer is just that, your choiceSumday Vacations is not and has not said that you could not use the time you have paid forYou are attempting to blame us for a decision you made Furthermore, in the October email it clearly states in the two choices: 1.) You may contact your resort and pre-pay the maintenance feesYou would then provide Sumday Vacations with your payment confirmation number, amount that was paid, and the name of the representative that accepted your payment 2.) Sumday Vacations will respectfully place your transfer on hold and return your transfer documents for you to resubmit once the maintenance fees have been paid It does in fact, state that we will return your documents if we do not receive proof of payment of the feesThe fact that the person that handles your finances was unavailable is not our faultThe fact remains we did not receive proof of payment, therefore we returned your documents as stated in the email As of the date that you filed this complaint and I responded we had not received the documents pertaining to your to timeshare ownershipsThose documents have since been received and are in our office, however until this complaint is resolved the files are and will remain on hold Concerning your request for verification that the paperwork has been sent to the resort, these documents were returned to youWe could not proceed with the transfer once the documents were returned to youUpon receiving the documents back from you, the files have been placed on hold until this complaint is resolvedAlso, the transfer of a timeshare interval takes between and days, your assumption that we should have already sent these documents to the resort for your Vacation Villages at Parkway are in no way accurate You are refuting all the facts concerning the transfers of your two properties, however the fact is Sumday Vacations has acted in a timely manner and within the guidelines set forth in the agreement you have with usWe are in receipt of your signed documents and proof of payment for both of your timeshare intervalsYou requested that you receive the services promised by [redacted] and processed by Sumday Vacations, however Sumday Vacations will only process the transfers as set forth in our agreement Sumday Vacations has placed both the transfers on hold until such time as this complaint is resolved and closed with the Revdex.com as satisfiedUpon the closure of this complaint we have all the information needed to proceed forward and complete the transfers per our agreement which should be completed within to days from the time we are notified that this complaint is resolved Sincerely [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2017/02/14) */ Mr***, In response to your complaint, let me first state that anything to do with or that was stated by ITS needs to be addressed to themSumday Vacations in not affiliated with ITS in any manner, therefore only what is stated in the Sumday Agreement applies to Sumday Vacations Your first statement "that we did not deliver" is inaccurate, we did deliver on the two properties where you returned the signed documents and fees required to complete the transfersBoth Sands Beach Club and Peppertree Atlantic Beach were both transferred in 2011, as stated in our agreementThe terms of the agreement were not met in for the remaining properties therefore they were not transferred Your statement "we had no issues with the first transfer" is also inaccurateThe fact is we had to decline the other properties because you refused to comply with the terms of the agreement, mainly you refused to pay the maintenance fees, which were clearly your responsibility as stated in the agreementSumday Vacations staff was met with rude and vulgar language on the phone and we were forced to decline of your transfers and issue a refund on December 9, At which time you filed a complaint with the Revdex.comTherefore, these transfers were not done without issues Your Statement "There is no expiration on when I can get rid of the rest" is also inaccurate as it pertains to the original agreementOn item D of the original agreement it states that you will relinquish all rights and usage in the year 2011, therefore because you failed to complete the transfer in the year the agreement became null and void as of January 1, and at this time no agreement exists between you and Sumday Vacations To address your other concern, the timeshare industry has changed in the more than years since you were original referred to Sumday Vacations, because of this our requirements and fees have had to change to meet the change in the industryThe incentive fee is required on low or no value properties in order to complete the transferTransfers without these additional fees end up being declined either by Sumday Vacations or the resorts, due to the stringent rules and stipulations that the resorts are now requiring Therefore, because no agreement exists between you and Sumday Vacations please close this complaint and return to ITS to discuss your further options with them Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/12/15) */ Dear, Mr [redacted] , In response to your complaint; Sumday Vacations has only been involved with your transfer since May of 2015, we did not receive your signed documents until August of You have not been working with Sumday Vacations for over years as statedWe understand you may have met with someone else to start this process that long ago, however it was not Sumday Vacations Please understand that your resort, The [redacted] Club, generally takes a minimum of years to transferWhile this is one of the longest transfer processes we have to deal with, the length of this process is almost entirely out of our handsCurrently, we have been waiting since February 5, for the initial documents, so they can be signed and sent back to the [redacted] company to be recorded, which also takes several months to complete The only funds paid to Sumday Vacations is the total of [redacted] which includes The [redacted] Club's [redacted] transfer fee and also has to be the fees charged by the title company and recording and taxes in [redacted] The other funds were not paid to Sumday Vacations as stated in your complaint The last communication we had from you was on November 7, 2016, prior to that we had not spoken to you since December of On November 7, you stated you had received a bill, we asked you to submit that bill to us so we could see who is responsible for the feesTo date, you have not sent us a copy of that billThis bill most likely will be sent to the person taking the timeshare to be paid, however until we receive a copy, that cannot be determinedIf you had contacted us when originally receiving that bill we would have handled this at that time and none of this would have become an issue Therefore, I ask you to please submit the bill to Sumday Vacations so we can determine responsibility and close this complaint as satisfied and we can have an open line of communication between yourself and Sumday Vacations as we work through this very lengthy process to complete your desired resolution Sincerely [redacted] Sumday Vacations Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The statement: "On November 7, you stated you had received a bill, we asked you to submit that bill to us so we could see who is responsible for the feesTo date, you have not sent us a copy of that bill" is not trueI have sent the email to ***@sumdayvacations.com on November 7th along with the bill from [redacted] ClubI sent that email again to the same address yesterdayFor that email, they responded saying that they did not receive the original email From my part, I paid [redacted] initially to [redacted] International [redacted] and then [redacted] to Sumday Vacations, for a total of [redacted] I am also not clear about their statement: "Currently, we have been waiting since February 5, for the initial documents, so they can be signed and sent back to the [redacted] company to be recorded..." I hope, by "they" they mean [redacted] Club and not meI have sent all the documents to them and when I called, they have indicated that all the paperwork have been complete from my sideIt would be nice if they can let me know the status of the transfer periodically by email or mail - especially when the process is taking long timeIs it too much to ask? I think, part of the delay may be due to slow response from [redacted] club; but, the major part of it is really with [redacted] or Sumday Vacations Final Consumer Response / [redacted] (2000, 11, 2016/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) For now, I am okay with the result that I don't have to pay the maintenance fees to [redacted] club for years and subsequent yearsI am still hoping to hear about completion of the process ASAPI hope, as they promised, Sumday Vacations will keep me informed about the status of the processI will give few more months for this to complete; otherwise, I would like to reopen this case Final Business Response / [redacted] (4000, 9, 2016/12/19) */ Dear, Mr [redacted] , The funds paid to [redacted] are no part of Sumday Vacations and would have to be addressed to them directly As stated in my email to you on December 16, 2016, we did not have record of the email sent on November 7, 2016, however, we do have the bill in questionThe fees have been sent to the prospective grantee to be paid as part of the agreement with them to take over your ownership The documents we have been waiting on since February 5, are coming from the Title Company required by The [redacted] ClubYou have submitted everything we need to transfer the process You are incorrect in thinking that Sumday Vacations has delayed or moved slowly in the processSumday Vacations did receive your documents on August 6, 2015; however it was not until December 3, that we had all the information, mainly proof of the payment, so we could proceed with the transferBetween December 3, and January 26, Sumday Vacations completed the verification of your ownership and secured a new granteeAt that time the documents were signed buy the new grantee and we had to secure a waiver of Right of First Refusal from the resort, which we received on February 3, Then on February 5, we submitted the required information to the title company to have them prepare the new documents that are required to transfer the ownershipWe are still waiting on them to produce and send those documentsThus far this has been the biggest delay in the process and is completely out of the control of Sumday VacationsOnce we receive those documents they will be signed and submitted for recording, which again will take several months to completeOnce the recording is completed we will submit the transfer to the resort, again there process to change the name on their records takes some time Concerning your request, once this complaint is closed satisfactory I will have our closing department email once per month with an update, please remember that there may be several months with no change to the status of the transfer as we wait for other entities to complete their portion of the transfer process Sincerely [redacted] Sumday Vacations

Initial Business Response /* (1000, 10, 2016/04/06) */
Mr***,
I must first state that you were not told by Sumday Vacations that "We will take care of everything"The only agreement you have with Sumday Vacations is the Transfer Agreement, which clearly outlines the requirements to
transfer your timeshareThis agreement was signed on May 7, No representative of Sumay Vacations was at the original sales presentationYou will need to contact whoever you met with to discuss anything that was stated at that time
At the bottom of the agreement it clearly states that you are to supply Sumday Vacations with a copy of your recorded deed within days of signing the Transfer Agreement, which you failed to doWe did not receive a copy of your recorded deed until July 2, 2015, more than a year laterOn August 11, we prepared new documents and sent them to you for signaturesWhen you failed to return those documents, we sent you a second notice on October 7, We finally received your signed and notarized documents on October 23,
In your complaint, you state that you had to pay the maintenance fees, attempting to miss-lead the Revdex.com into making them think that your responsibility for those fees are in some way the fault of Sumday Vacations, when the fact is those fees were due months before Sumday Vacations ever received a copy of your deed to start the transfer and had already become delinquent
Because of your failure to send Sumday Vacations the original deed as stated in our Transfer Agreement, and then again by failing to return the signed documents in a timely manner, you set the time frame in such a manner that you became responsible for the maintenance feesAccording to the Transfer Agreement, specifically item E, which states "I/We agree to pay any bill, fee, tax and assessment received for days fatter delivering, by certified mail a properly executed & notarized deed or Right to Use Documents to Sumday Vacations"Because of your delay, you became responsible for the fees; this is in no way the fault of Sumday Vacations, again implying that this is in some way Sumday Vacations responsibility, when clearly it is notThe fact is, we attempted to get you to move quicker, so you would not be responsible for those fees
You also stated that you have paid $for transfer fees, when in fact you have actually paid the correct transfer fee amount of $This again, was stated to you as part of the original agreement, which is clearly stated under Current Transfer Fee(s) and below lists your resort; *** Beach and the fee listed in the amount of $You were told up front, that the transfer fee would be $and we actually charged slightly under thatWe have not requested any additional fees from you; therefore your statement that we are now requiring "more fees" is also falseThe fact is item E states that you are responsible for any fees for days from the time we receive your signed deedWhat you have failed to understand is once those days has passed, you are no longer responsible for the maintenance fees
Upon receiving your signed documents we attempted to get you to pay the maintenance fees, per the agreement, your refusal to do so at that time forced us to return your documents to you on November 10, 2015, it was not until March 16, that we received your signed documents back with the required proof of payment of the maintenance feesThis month delay again rests solely with you and is in no way the fault of Sumday VacationsBecause you own a fixed week and the date that you returned your documents does not allow enough time to transfer the property for use in the year, you will remain responsible for an fees associated with the usage as outlined in item F of the Transfer Agreement, "We understand that we are responsible for any fee related to any week/points or usage we have lost, banked or used and those FESS MUST BE PAID IN FULL prior to the transfer of ownership."
We are proceeding with the transfer as agreed upon in the original transfer agreement; we have done so within the guidelines set forth by that agreementAs the facts listed above clearly prove that Sumday Vacations has acted not only in a timely manner but well within the guidelines of the agreementTherefore we request that you remove this erroneous complaint in it's entirely and allow us to proceed with your transfer as originally agree upon
Sincerely,
*** ***
Final Business Response /* (1000, 12, 2016/04/06) */
***Document Attached***

See attached

I am in receipt of your complaint; as it has been explained to you in emails and on the phone. The
process in which we transferred your particular timeshare is no longer available. With that, we had to look for another option to transfer your ownership and change the process, without this change we would not be able to complete any transfer for this resort. Unfortunately this comes at a much higher price. We have a short timeframe in which to submit the transfers we were currently working on to get them done at a reduced price and in a timely manner. The reduced price is at an additional cost to you of $700. We understand not everyone could or would want to proceed in this manner, therefore we extended the offer to everyone that we could proceed with this increase or we would issue a full refund of all monies paid to Sumday Vacations, at a loss to us. As it is clear you do not desire to proceed, upon closing this complaint satisfied; Sumday Vacations will issue a full refund and return your documents

Initial Business Response /* (1000, 5, 2016/06/30) */
Pursuant to a phone conversation on June 29, 2016, it was determined that the issues stated in this complaint did not involve Sumday VacationsA resolution was agreed upon and the client's issues have been resolved

Initial Business Response /* (1000, 5, 2016/02/15) */
Mr***,
There was an oversight concerning the transfer of your purchase, it has in fact taken longer than it should to transfer this ownershipIn an effort to correct this issue, we have already emailed you the deed, which has to be
signed by youWe understand that you have sent those documents back to us via overnight post, being that today is a holiday, Presidents Day, we should receive the documents tomorrowWe will, immediately upon receipt, electronically submit the deed to the Bureau of Conveyances in Hawaii to record the deedThis portion usually takes between 1-days; once we receive the recorded deed from the Bureau of Conveyances we will email a copy of the deed to Lawai Beach Resort and call them to pay the fees associated with the transferAt this point it should not take the resort long to transfer the ownership into your name
We apologize for the delay in the transfer; however this should not affect the usage of the timeshare for the yearI would ask that once the transfer has been submitted to the resort, which should be by the end of this week, you close this complaint as satisfiedShould you need further assistance please feel free to contact us directly
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company immediately took the transfer back from the title company and completed the transfer themselves within daysThey communicated with me at every *** from there onWe were able to use the timeshare for our scheduled vacation this year! I appreciate their willingness to make things right

I received an email from Sumday Vacations, *** ***, General Manager that said he was in receipt of the complaint with the Revdex.com and he would not be communicating with me any longer

Initial Business Response /* (1000, 6, 2016/05/05) */
Mr***,
In response to your complaint, let me first state that our team is instructed to not give a specific time in which a transfer will be completed, there are entirely too many factors that fall into place when processing a
transfer of a timeshareIf there was a misunderstanding concerning the timeframe during a phone conversation, I apologizeBeing most transfers take between XX-XXX days to complete that is our standard response
If you review the Addendum to Transfer Agreement for Texas Residents and Properties, specifically item 7, which clearly states: "Sumday Vacations will act in good faith and in a commercially reasonable manner to complete the transfer of the ownership of our Timeshare not later than the 180th day after the date of this AgreementYour obligation to pay all coasts and fees associated with your timeshare, including any regular and special assessments....", in this addendum we stated, in writing, prior to starting on your transfer that the process could take up to days and you will be responsible for any fees associated with your timeshareThis Addendum goes on to say that if the transfer is not completed before the 180th day you will continue to be responsible for the payment of all costsThis addendum was signed by you in recognition to these facts
Concerning the maintenance fees, per our agreement you are required to pay the fees in full for the entire yearWith specific resorts we are able to offer, as a courtesy, to allow you to continue to pay the monthly maintenance fees until the property transfersThis is the case with your property, so rather than requiring you to pay for the full year, we are attempting to complete the transfer in a much shorter timeframe to save you the additional expense
We have contacted the title company concerning the finalization of your transfer; it was completed on March 29, 2016, within the days you claim we statedYou are no longer the owner of the timeshare as requested pursuant to the Transfer AgreementIf you are still being billed for the maintenance fees, you will need to contact your former resort, as this would be an error on their part
Sumday Vacations has completed the transfer of your timeshare; please remove this complaint or mark it as resolved
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 9, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
However, I will not withdraw my statement of how rudely I was spoken to by D'Ante Harris ( verification specialist) from Sumday Vacations
If I do not receive in written document that the transfer of my timeshare is final from closing company days from March 29, 2016, I will re-open complaintMy "Takeover Service Agreement" from Sumday Vacations paragraph Fstates that my transfer will take up to days from receipt of all necessary documentsI was originally told this was done on Feb3, 2016, now they say March 29, They have until June 29, to fulfill their obligation stated in their document

Initial Business Response /* (1000, 5, 2016/09/06) */
Mr. [redacted],
[redacted] received your signed and notarize documents on September 17, 2012, at that time we started verifying your ownership, it was discovered that you had RCI points associated with this ownership. On September 24,...

2012 one of our associates spoke to Mrs. [redacted] concerning the RCI points associated with this ownership and on October 1, 2012 all your documents and the required RCI transfer documents were returned to you to complete so we could proceed with the transfer of your ownership. You never returned the documents or the required RCI fees to proceed with the transfer of your ownership. In fact it was not until August 30, 2016, almost 4 years later, did we receive any correspondence from either of you concerning your transfer. Your failure to return the required documents is the sole reason the transfer did not occur.
Due to the almost 4 year delay and the fact that the reason for this delay was in no way the fault of Sumday Vacations, we offered to apply the amount previously paid as a credit towards the transfer at this time, however over the course of the lengthy delay the transfer fee has increased to $2400, and per our original agreement you are responsible for the transfer fees. The amount originally paid does not cover the cost to transfer your ownership at this time. Therefore, pursuant to our original agreement you are now responsible for the increase in the fees.
Concerning your RCI points, as it was explained fully during our email correspondence dated September 2, 2016, we would not be transferring your RCI membership, simply the points associated with this ownership. We successfully transferred your Summer Bay timeshare ownership in 2013; the RCI points associated with that ownership were transferred and you did not lose your RCI membership. The points go with the timeshare ownership, the RCI membership is yours to keep, if you choose. However, we must have the RCI forms to transfer the timeshare. That is the reason we return the all the documents and request RCI documents to complete the transfer of your timeshare interval.
Your desired resolution is not possible, the transfer costs are more than [redacted] originally collected, because [redacted] was not at fault for you not returning the documents, we do not feel it our responsibility to absorb the cost of your transfer. Therefore we have two options in order to move forward. Upon closing this complaint as satisfied [redacted] will refund you the full amount paid to us totaling $1750, or you can pay the additional $650 to complete the transfer. The terms of the original agreement signed in 2012 will apply.
Please respond through the Revdex.com and close this complaint so we can proceed in the appropriate direction.

Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/03/28) */
Ms. [redacted]
Sumday Vacations received your signed and notarize documents on September 15, 2015; on September 24, 2015 your documents were submitted to [redacted] for approval; on September 29, 2015 we received...

approval from [redacted] on September 30, 2015 we submitted the preliminary documents to [redacted] Between September 30, 2015 and March 2, 2016 [redacted] prepared your final documents to complete the process and sent them to Sumday Vacations. On March 3, 2016 the executed closing documents were sent back to [redacted] for finalization.
As you can clearly see Sumday Vacations acted quickly, within 15 days of receiving your documents we had received approval and submitted the necessary documents to [redacted] took more than 5 months to complete the final documents needed. This part of the process is completely out of the control of Sumday Vacations, however we are aware of this process and therefore we clearly state in our transfer agreement specifically item I, that the approval and transfer process for [redacted] and [redacted] managed properties may take up to 6 months, therefore informing you that this is going to be a lengthy process before we even start.
Sumday Vacations has also communicated with you concerning your transfer. An email sent by you dated November 17, 2015 wherein you requested a status update and we responded informing you that we have submitted the documents to the resort and once we receive confirmation that the transfer has been completed we will send you a letter notifying you that it has been completed. Again, on January 27, 2016 you had requested another update, to which we stated again that we are awaiting confirmation from the resort.
Although we are outside the 6 month period stated in the Transfer Agreement, by about 15 days from the date we received your signed documents, we have completed every [redacted] of this process quickly and have answered your questions upon receipt. Generally, the transfer takes about 45 days from the time the final documents are sent to [redacted] however it is at their discretion when they complete everything. Again, as stated in our 2 emails, once we receive confirmation that [redacted] has completed the transfer we will send you a letter stating that the transfer has been completed.
With the above facts stated we request that you withdraw this erroneous complaint and if you would like an update on the transfer we highly recommend you contact [redacted] and ask them why this process is taking so long.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2016/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No. The essence of the complaint is communication. We felt by having to be proactive in requesting updates the respondent was not being forthright and the fees we paid were in jeopardy. The respondent feels justified they made efforts by responding to our inquiries.
Our recommended solution is for Sumday Vacations to keep us informed on a monthly basis of the status of our transaction or when a significant event has occurred. Thus based on our recommended solution we will give Sumday two months to prove themselves. If after that time period we are satisfied then we will consider removing our complaint.
Final Business Response /* (4000, 11, 2016/04/05) */
Ms. [redacted]
I have fully explained our position on this matter in my previous response. I have no idea where you came up with the 30-90 time frame. Our agreement, which you signed, clearly states that [redacted] process can take up to 6 months to transfer, sometimes they can take longer. If you were told that it would only take 30-90 days then you need to speak to whoever told you this, as Sumday Vacations has stated in writing that it would take up to 6 months.
Concerning your complaint about "good communication that supports your waiting period", as we have stated from the beginning that the transfer would take 6 months, unless something was needed from you, there is no reason for Sumday Vacations to contact you. If you had questions or wanted to inquire as to the status of the transfer, then you could have simply called us, which in fact you did on November 17, 2015 and again on January 27, 2016. Both times we spoke with you and answered your questions and concerns.
Again, we request that you withdraw this erroneous complaint and if you would like a further update on the transfer, we highly recommend you contact [redacted] and ask them why this process is taking so long. Sumday Vacations has completed every step necessary to transfer your ownership, the signed deed is in [redacted] hands, how long it takes them to complete the transfer is at their discretion and Sumday Vacations cannot change or influence [redacted] into speeding up their process.
Sincerely,
[redacted]
Final Consumer Response /* (4200, 13, 2016/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Approximately 10 months ago I paid $2500 to [redacted] under the pretense [redacted] would expertly, efficiently and effectively sell my timeshare. On July 1, 2015 I signed a transfer agreement with SumDay Vacations who appeared to take ownership and responsibility of the agreement I had with [redacted] On August 19, 2015 I received correspondence from SumDay Vacations requesting information and payment to execute transfer of ownership. My understanding of this request is the surrender of the timeshare ownership was successful thus in process pending receipt of my information and payment. I agree, per my signature on the transfer agreement that the transaction "may take up to 6 months." This was never emphasized at the original sales presentation. What was emphasized and sold by [redacted] thus by association SumDay Vacations, is your organizations were the experts and had the relationships and experience in the timeshare surrendering business.
The disconnect and the issue at hand is A fee of $2500 was paid for a service and your response and solution to my issue is for me to call [redacted] direct. This position is unacceptable. The deed transfer window is beyond the "may take up to 6 months" time frame and I expect [redacted] Vacations to perform the service which has been paid for and close the deed transfer transaction.

Initial Business Response /* (1000, 5, 2016/04/21) */
Mr. [redacted],
To address your desired resolution, Sumday Vacations made payment on your account April 20, 2016. We emailed you confirmation as proof of payment. As we have met your desired resolution, please close this complaint as resolved....


Sincerely
[redacted]

Initial Business Response /* (1000, 5, 2016/12/15) */
Dear, Mr. [redacted],
In response to your complaint; Sumday Vacations has only been involved with your transfer since May of 2015, we did not receive your signed documents until August of 2015. You have not been working with Sumday Vacations...

for over 2 years as stated. We understand you may have met with someone else to start this process that long ago, however it was not Sumday Vacations.
Please understand that your resort, The [redacted] Club, generally takes a minimum of 2 years to transfer. While this is one of the longest transfer processes we have to deal with, the length of this process is almost entirely out of our hands. Currently, we have been waiting since February 5, 2016 for the initial documents, so they can be signed and sent back to the [redacted] company to be recorded, which also takes several months to complete.
The only funds paid to Sumday Vacations is the total of [redacted] which includes The [redacted] Club's [redacted] transfer fee and also has to be the fees charged by the title company and recording and taxes in [redacted]. The other funds were not paid to Sumday Vacations as stated in your complaint.
The last communication we had from you was on November 7, 2016, prior to that we had not spoken to you since December of 2015. On November 7, 2016 you stated you had received a bill, we asked you to submit that bill to us so we could see who is responsible for the fees. To date, you have not sent us a copy of that bill. This bill most likely will be sent to the person taking the timeshare to be paid, however until we receive a copy, that cannot be determined. If you had contacted us when originally receiving that bill we would have handled this at that time and none of this would have become an issue.
Therefore, I ask you to please submit the bill to Sumday Vacations so we can determine responsibility and close this complaint as satisfied and we can have an open line of communication between yourself and Sumday Vacations as we work through this very lengthy process to complete your desired resolution.

Sincerely
[redacted]
Sumday Vacations

Initial Consumer Rebuttal /* (3000, 7, 2016/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement: "On November 7, 2016 you stated you had received a bill, we asked you to submit that bill to us so we could see who is responsible for the fees. To date, you have not sent us a copy of that bill. " is not true. I have sent the email to [redacted]@sumdayvacations.com on November 7th along with the bill from [redacted] Club. I sent that email again to the same address yesterday. For that email, they responded saying that they did not receive the original email.
From my part, I paid [redacted] initially to [redacted] International [redacted] and then [redacted] to Sumday Vacations, for a total of [redacted]
I am also not clear about their statement: "Currently, we have been waiting since February 5, 2016 for the initial documents, so they can be signed and sent back to the [redacted] company to be recorded..." I hope, by "they" they mean [redacted] Club and not me. I have sent all the documents to them and when I called, they have indicated that all the paperwork have been complete from my side. It would be nice if they can let me know the status of the transfer periodically by email or mail - especially when the process is taking long time. Is it too much to ask? I think, part of the delay may be due to slow response from [redacted] club; but, the major part of it is really with [redacted] or Sumday Vacations.
Final Consumer Response /* (2000, 11, 2016/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For now, I am okay with the result that I don't have to pay the maintenance fees to [redacted] club for years 2016 and subsequent years. I am still hoping to hear about completion of the process ASAP. I hope, as they promised, Sumday Vacations will keep me informed about the status of the process. I will give few more months for this to complete; otherwise, I would like to reopen this case.
Final Business Response /* (4000, 9, 2016/12/19) */
Dear, Mr. [redacted],
The funds paid to [redacted] are no part of Sumday Vacations and would have to be addressed to them directly.
As stated in my email to you on December 16, 2016, we did not have record of the email sent on November 7, 2016, however, we do have the bill in question. The fees have been sent to the prospective grantee to be paid as part of the agreement with them to take over your ownership.
The documents we have been waiting on since February 5, 2016 are coming from the Title Company required by The [redacted] Club. You have submitted everything we need to transfer the process.
You are incorrect in thinking that Sumday Vacations has delayed or moved slowly in the process. Sumday Vacations did receive your documents on August 6, 2015; however it was not until December 3, 2015 that we had all the information, mainly proof of the 2015 payment, so we could proceed with the transfer. Between December 3, 2015 and January 26, 2016 Sumday Vacations completed the verification of your ownership and secured a new grantee. At that time the documents were signed buy the new grantee and we had to secure a waiver of Right of First Refusal from the resort, which we received on February 3, 2016. Then on February 5, 2016 we submitted the required information to the title company to have them prepare the new documents that are required to transfer the ownership. We are still waiting on them to produce and send those documents. Thus far this has been the biggest delay in the process and is completely out of the control of Sumday Vacations. Once we receive those documents they will be signed and submitted for recording, which again will take several months to complete. Once the recording is completed we will submit the transfer to the resort, again there process to change the name on their records takes some time.
Concerning your request, once this complaint is closed satisfactory I will have our closing department email once per month with an update, please remember that there may be several months with no change to the status of the transfer as we wait for other entities to complete their portion of the transfer process.
Sincerely
[redacted]
Sumday Vacations

Initial Business Response /* (1000, 5, 2017/02/14) */
Mr. [redacted],
In response to your complaint, let me first state that anything to do with or that was stated by ITS needs to be addressed to them. Sumday Vacations in not affiliated with ITS in any manner, therefore only what is stated in the...

Sumday Agreement applies to Sumday Vacations.
Your first statement "that we did not deliver" is inaccurate, we did deliver on the two properties where you returned the signed documents and fees required to complete the transfers. Both Sands Beach Club and Peppertree Atlantic Beach were both transferred in 2011, as stated in our agreement. The terms of the agreement were not met in 2011 for the remaining properties therefore they were not transferred.
Your statement "we had no issues with the first transfer" is also inaccurate. The fact is we had to decline the other 3 properties because you refused to comply with the terms of the agreement, mainly you refused to pay the maintenance fees, which were clearly your responsibility as stated in the agreement. Sumday Vacations staff was met with rude and vulgar language on the phone and we were forced to decline 3 of your transfers and issue a refund on December 9, 2010. At which time you filed a complaint with the Revdex.com. Therefore, these transfers were not done without issues.
Your Statement "There is no expiration on when I can get rid of the rest" is also inaccurate as it pertains to the original agreement. On item D of the original agreement it states that you will relinquish all rights and usage in the year 2011, therefore because you failed to complete the transfer in the year 2011 the agreement became null and void as of January 1, 2012 and at this time no agreement exists between you and Sumday Vacations.
To address your other concern, the timeshare industry has changed in the more than 6 years since you were original referred to Sumday Vacations, because of this our requirements and fees have had to change to meet the change in the industry. The incentive fee is required on low or no value properties in order to complete the transfer. Transfers without these additional fees end up being declined either by Sumday Vacations or the resorts, due to the stringent rules and stipulations that the resorts are now requiring.
Therefore, because no agreement exists between you and Sumday Vacations please close this complaint and return to ITS to discuss your further options with them.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/23) */
Mr. [redacted],
I would first like to explain that the company you original dealt with is not our "partner firm"; Sumday Vacations is a transfer company and is its own sole and separate entity. Sumday Vacations does not have a partnership,...

financially or otherwise with any other company or organization. Therefore, I can only speak on or in reference to any part of this complaint that deals directly with Sumday Vacations and our agreement thereto.
As to the time frame in which you referred to and the length of time we took to process your transfer documents; Sumday Vacations originally received your documents to start the transfer process on July 8, 2015. You signed the transfer agreement on June 1, 2015, printed clearly on the bottom of the agreement it states: "CLIENT WILL SEND A COPY OF THEIR DEED OR RIGHT TO USE DOCUMENT TO SUMDAY VACATIONS WITHIN TEN DAYS OF THE DATE THIS FORM IS SIGNED". You failed to provide Sumday Vacations with the necessary documents for over a month, in direct conflict with your statement in the complaint. Furthermore, we issued the documents to transfer your ownership within 20 days of the date we received documents, less time than you took to send us the documents and well within a 6-8 week average turnaround time we have to receive, prepare, and issue documents for clients. Those documents were returned to our office on August 10, 2015. In review, from the time you signed the agreement to the time we received your signed documents needed to transfer your ownership and in reference to item F of our agreement. Sumday Vacations total elapse time was 20 days; your turn around time was 46 days, over twice the time it took Sumday Vacations to respond. Please do not blame Sumday Vacations for not acting in a timely manner nor try to blame us for any delay in the transfer process.
Your responsibility to pay the fees for both [redacted] at [redacted] and [redacted] are clearly outlined on our agreement. Item F states that you will be responsible for any fee bill or assessment issued by the resort for 90 days from the time we received your signed and notarized documents at our office. As stated above, we received your signed documents on August 10, 2015; therefore any bill issued by the resort through November 8, 2015 will be your responsibility to pay. According the statements we have; [redacted] at [redacted] issues their bill on September 17 and [redacted] palisades on October 31. Both fall within the required 90 days and are your responsibility. You have also claimed that you will have to pay the fees for services you will not receive, this statement is also false. No one from Sumday Vacations has stated that you cannot utilize the time you have paid for, we have even asked you if you wanted to use the time during a phone conversation. The fact is that you are free to use any time or usage you have paid for. We simply need a statement from you to whether or not you are planning on using the usage, that way we know if we need to transfer the property now, or delay the transfer because you are using it. Either way, Sumday Vacations does not care if you use it or not, we just have to know so we can proceed accordingly.
Concerning communication between yourself and Sumday Vacations, we sent an email on October 8, 2015 explaining that the fees would have to be paid. On October 8, 2015 we received a phone call from Mrs. [redacted], during that conversation Mrs. [redacted] stated that she was going to pay the maintenance fees for both properties on line and would forward us proof of payment for those fees. She was also asked at that time if she wanted to use the properties, since she had to pay the fees, she clearly stated no, because she wants to get rid of them as soon as possible. Then on October 9 and again on October 13 we called to request the proof of payment for the fees Mrs. [redacted] stated she was going to pay. None of our calls were returned, leaving us no choice but to return the documents until such time as we received proof of payment. The fact that Mr. [redacted] stated we did not contact them to discuss this issue is also false. By not responding to our phone calls and submitting proof of payment as was stated in the phone conversation on October 8, 2015, we have had to return the documents delaying the process and the active date in which our agreement states as to the timeframe in accordance with item F of our agreement.
In conclusion, Sumday Vacations has acted in a timely manner and within the guidelines set forth in the Transfer Agreement. The only resolution requested in this letter was to proceed in a timely manner. Sumday Vacations is prepared to do so, provided it is done within the guidelines set forth in the Transfer Agreement and with the full corporation of the client. As of the date of this letter we have not received the signed documents back in our office. We must have the signed documents with proof of payment of the fees and a statement to whether or not the [redacted]'s are going to be using the 2016 usage or not before we can proceed. Upon closing this complaint as satisfactory and receiving the necessary documents, Sumday Vacations will proceed with the transfer accordingly.
Sincerely
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please change the name of the complainant to:
[redacted] E. [redacted]
We question that SumDay is not affiliated with [redacted] because SumDay contracts bearing [redacted] corporate name and signature were returned to Nationwide to be forwarded to SumDay.
The first set of SumDay documents was signed by us on June 1, 2015 and immediately returned to [redacted] per the included instructions. I, Jane [redacted], called [redacted] on July 2 and 7 asking about the status of our paperwork and was told it would be resent over to SumDay. Thus, we refute that we are responsible for the delay in SumDay receiving paperwork that we immediately returned to [redacted]
We refute Mr. [redacted]'s claim that we had a 46-day turnaround for "the necessary documents." As referred above, we returned the first set of papers called "transfer agreements" immediately to [redacted] as instructed. There are two because there are two properties, [redacted] and [redacted] A new set of instructions was sent by SumDay on July 28,2015 requesting signed, notarized "documents that you will need to execute to transfer ownership." It also indicated a total of $1669 for transfer fees had to be paid. That was expected per original contract language. This second set of instructions was received on August 3 and returned via US mail on August 3. Both sets of documents were returned immediately.
We refute we have a bill from [redacted] dated October 31. On October 8,I called the [redacted] that handles the fees for [redacted] and was told they do not know the 2016 fee and advised me not to pre-pay an unknown amount to them. Since we have no bill to pay, we cannot pay said bill.
We refute that our statement that we "pay the fees for services you will not receive" is false. We will not be using these condos in 2016 but we have been instructed by SumDay to pay the 2016 fees so as to not delay the filing process. The [redacted] fee was paid on October 16. As stated, the [redacted] fee cannot be paid at this time. We also refute "We simply need a statement from you whether or not you are planning on using the usage" because SumDay has a notarized statement dated August 3 from us that says we will not be using these properties in 2016.
In an October 8 email from Hector [redacted] we were given two choices; pay the maintenance fees or they would have to put our paperwork on hold. Jane indicated our intent to pay all fees. No where in that email was it indicated that if we did not respond within 3 business days all of our paperwork would be returned to us with a cover letter stating "We are sorry but we are unable to accept your trade-in at this time. You have failed to provide us with proof of your paid 2016 maintenance fees." [redacted] handles all of the finances and he had left for the annual meeting of an interstate commission of which he is the chair. He returned on October 15 and on October 16 we paid the [redacted] fee. On October 16, all of our paperwork was returned to us with wording from said cover letter.
We also refute the discussion "None of our phone calls were returned." Mr. [redacted] indicates that on October 9 and 13 SumDay attempted to contact us about providing proof of fee payment. No calls were ever received by us, thus we could not return them. The home answering machine is on and requests that a message be left. There were no messages. There were no messages on Jane's cell phone, another number used to contact SumDay. We refute the statement "The fact that Mr. [redacted] stated we did not contact them to discuss this issue is also false." [redacted]'s original statement is true because an attempt to contact us would have an email trail or phone message that can be returned.
We refute that "As of the date of this letter (assumed to be October 23) we have not received the signed documents back in our office." The day the document packets were returned to us for lack of payment, the documents along with proof of Parkway payment, were sent back to SumDay via US mail at 4:21 PM. They were signed for at the SumDay offices at 8:13 AM on October 20.
As of this date, we have no verification that the [redacted] paperwork has been sent to that resort even though proof of 2016 maintenance fee payment was emailed to SumDay on October 16. Also, we have no Internet confirmation or paperwork that tells us what 2016 fee to pay for [redacted] We simply would like the services promised to us by [redacted] and processed by SumDay, per signed contracts, which have cost us well over $8000 to date to be provided with no further delay.
[redacted] and Jane [redacted]

Final Business Response /* (4000, 9, 2015/11/10) */
Mr. [redacted],
As explained in my first letter, Sumday Vacations does not have any "partner firm" nor is it affiliated in any legal manner to [redacted] Any mailings, communication, actions, payments, agreements, contracts or any other type of interaction with Nationwide is solely between you and [redacted] This interaction has no bearing or association with Sumday Vacations or your agreement with Sumday Vacations.
The fact that you claim you immediately returned the original paperwork to [redacted] has no bearing on your interaction with Sumday Vacations. Our agreement clear states "CLIENT WILL SEND A COPY OF THEIR DEED OR RIGHT TO USE DOCUMENT TO SUMDAY VACATIONS WITHIN TEN DAYS OF THE DATE THIS FORM IS SIGNED." Therefore by sending the documents to [redacted] and not to Sumday Vacations as instructed per our agreement, you in fact did delay the process. My time line and the dates stated in my original response are accurate concerning the time frame documents were received and sent with Sumday Vacations. We cannot comment on documents or interactions you had with [redacted] as we have no way to track those interactions. The documents received by you on August 3, 2015 and returned were received by Sumday Vacations on August 10, 2015. This was confirmed in my original response.
Concerning the bill issued by [redacted] for your [redacted] property, we in fact have a bill from them with an issue date of October 31, 2014. We know that resorts generally bill in the same time every year. Therefore we know that the bill would be issued at that time. We have received proof that you have in fact paid that bill as of November 4, 2014, which again tells us that the bill was in fact issued within the 90 day time frame stated in my original response.
Concerning your usage of the 2016 time, you in fact can use the time you have paid for, this was stated to Mrs. [redacted] during a phone conversation dated October 8, 2015, wherein we asked if she wanted to use the properties, her response to our representative was no, she wanted to get rid of these as soon as possible. This was also stated in an email that same day, it stated "Please Note: You have the option of using your 2016 use. Be advised however, that this may delay the transfer until the next available use year. Please, notify Sumday Vacations in writing whether you will or will not be using your 2016 week." The fact is you can use the time you have paid for and you were informed of this fact, your choice to give up the time to accelerate the time frame of the transfer is just that, your choice. Sumday Vacations is not and has not said that you could not use the time you have paid for. You are attempting to blame us for a decision you made.
Furthermore, in the October 8 email it clearly states in the two choices:
1.) You may contact your resort and pre-pay the 2016 maintenance fees. You would then provide Sumday Vacations with your payment confirmation number, amount that was paid, and the name of the representative that accepted your payment.
2.) Sumday Vacations will respectfully place your transfer on hold and return your transfer documents for you to resubmit once the 2016 maintenance fees have been paid.
It does in fact, state that we will return your documents if we do not receive proof of payment of the fees. The fact that the person that handles your finances was unavailable is not our fault. The fact remains we did not receive proof of payment, therefore we returned your documents as stated in the email.
As of the date that you filed this complaint and I responded we had not received the documents pertaining to your to timeshare ownerships. Those documents have since been received and are in our office, however until this complaint is resolved the files are and will remain on hold.
Concerning your request for verification that the paperwork has been sent to the resort, these documents were returned to you. We could not proceed with the transfer once the documents were returned to you. Upon receiving the documents back from you, the files have been placed on hold until this complaint is resolved. Also, the transfer of a timeshare interval takes between 90 and 180 days, your assumption that we should have already sent these documents to the resort for your Vacation Villages at Parkway are in no way accurate.
You are refuting all the facts concerning the transfers of your two properties, however the fact is Sumday Vacations has acted in a timely manner and within the guidelines set forth in the agreement you have with us. We are in receipt of your signed documents and proof of payment for both of your timeshare intervals. You requested that you receive the services promised by [redacted] and processed by Sumday Vacations, however Sumday Vacations will only process the transfers as set forth in our agreement.
Sumday Vacations has placed both the transfers on hold until such time as this complaint is resolved and closed with the Revdex.com as satisfied. Upon the closure of this complaint we have all the information needed to proceed forward and complete the transfers per our agreement which should be completed within 90 to 180 days from the time we are notified that this complaint is resolved.
Sincerely
[redacted]
General Manager