Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Good morning ma'am, I am contacting you in regards to case #[redacted], I am [redacted], I filed this case with the Revdex.com in October via a consumer complaint against Automax Hyundai, I was not aware that the case would be closed due to me accepting the offer of them wanting to see the invoice associated with the work which was done only a few month after the work they initially did, nothing has been done by this company and or resolved. I have been without my vehicle since 20160829, and I just had to take our an Army Emergency Relief Loan in order to get it from the dealership here for their services rendered, this is truly unacceptable. I spoke with a fellow associate of yours who advised me to send you this email in regards to reopening this case due to the fact nothing further after they received the paperwork was done. I called them approximately two weeks after the submission of the paperwork because I never heard anything back from you or them and the person who responded to the email was who I contacted. This gentleman was very rude and stated he never received anything further from the Revdex.com and gave me his personal fax information in which I used to send him the invoice again, I called back shortly after where he stated he received the fax but refused to speak any further with me stating since I chose to involve the Revdex.com that's is the only people he would speak with in regards to this situation. I don't know what to do at this time, this situation is still unresolved and I am very much going to pursue further actions through the Revdex.com.
Regards,
[redacted]
To whom it may concern:
We have made contact with the customer in an effort to better understand and address thier concerns. The miscommunication occurred due to a program change during the finance process to help them achieve thier payment objective. We are currently gathering physical...
documentation necessary to provide closure to this misunderstanding by providing an easy to follow explanation as to what concessions were made by Automax in an effort to satisfy the customers desired outcome.
Thank you for the opportunity,
Automax Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The vehicle that I have was not on the lot it was driven to the front door by the salesmen, where it came from I'm not sure but was not one of the ones on the lot I did not pick it out of there inventory. I was told it was everything I was looking for. In the attachment that I sent in the last message you can see that the salesmen believed that the vehicle was an Eco boost also he states how did we miss that which shows he knew that I was looking for a specific truck (Eco boost).
After reviewing the complaint submit[redacted] on 4/11/2016, ID of [redacted], we sincerely apologize and we are working diligently to repair the relationship between our consumer and [redacted].
Dear Revdex.com,After reviewing the complaint submitted on 10/18/2016 and was assigned an ID of [redacted], we apologize for the delay in relaying our response. Addressing the complaint: Automax will reimburse the customer the $172.60 as requested. Sincerely, [redacted]General Sales...
To Whom it May Concern,
We have worked to resolve the issue with the customer. We appreciate the feedback provided and feel like the disconnect in the transaction has been bridged. Thank you for the opportunity to better serve our customers.
Respectfully,
Automax Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:That in no way was how the deal happened. The sales manager I believe his name was [redacted] was trying to make me believe that there was no difference between the two trucks. I only wanted three thing in the truck 4x4, back up camera, and the Eco boost. I told the sales men what I found at another dealership (2011 f150 Eco boost) he said would I by from them if he could beat there deal I said yes. I was originally looking at a 2013 Eco boost with 9000 miles but passed because it did not have a back up camera. After hours of looking the sales men pulled up in a f150 that looked exactly like the truck from the other dealership he said this is what I was looking for. As far as not feeling the difference in driving the truck I have never owned a Eco boost. I am the one who found that it had the wrong motor when I was showing a friend my truck. I called the salesmen at that moment and he said how could we have missed that so he knew what I wanted and that I clearly stated that was what I wanted at the start of the sale. The salesmen said let me see what I can do to fix it. I have the text of the salesmen stating that he didn't know how we missed that.
Regards,
[redacted]
To The Revdex.com, The truck that the customer purchased was the truck that he selected from our inventory. A few days after taking delivery of the vehicle is when he made us aware that he desired the Eco Boost engine and not the 5.0L V8. The different engine was only noticed...
by one of his friends and not by himself. The customer also stated that the ride was the same between the two engines and he couldn't feel the difference. Once we sat down with him he stated that his biggest issue was the gas mileage. We then showed him that his truck (5.0 engine) was getting better gas mileage than an Eco boost engine. At that time he stated that he needed the different engine for towing purposes. He admitted that he told the salesperson "Yes this is the truck" when it was pulled up for him. We don't feel that we misled the customer at any point in the process. We are, however, regretful that he is dissatisfied with his selected vehicle. We hope that the provided comparison in gas mileage and towing capacity helps alleviate his concern.Thank you for the opportunity,Automax Management
Complaint: [redacted]
I am rejecting this response because: response does not say who to contact or who they are. And what they will do for me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I don't quite understand this response to my complaint. You're acknowledging that the paperwork indicates this vehicle is AWD. It's not my paperwork, it's yours. So obviously the vehicle was in your system as AWD. It was advertised on [redacted] as AWD. I can forward you the e-mail I received from [redacted] showing it advertised as such.You can't advertise a vehicle with an option it doesn't have, because that's what the buyer thinks she's paying for and I wouldn't have paid as much otherwise. Granted if it had been something easily spotted as missing, a sunroof for example, I would have known. But I had no reason to doubt the truth in your advertising, and I wouldn't even know how to check for AWD. I only found out after trying to set up the other options that come along with it. Also there was no sticker on this car, and even if there was, I would have no reason to double check every option against your ad to look for something missing.Even though I paid more than I would have for this vehicle, as AWD is an expensive option, I'm not really seeking to get money back. I do feel a bit cheated as I have a lesser car than what I paid for, but still believe it was an honest mistake. And otherwise I am quite happy with the car. I was thinking of something along the lines of having an extended warranty applied to this vehicle. That would satisfy me for my overpayment, and would improve my opinion of your company which has gone far downhill owing to the lack of response I've received about this mistake thus far. I have not yet shared this negative opinion on consumer review sites, social media, etc. as I'm waiting to see how things turn out. Thank you.Sincerely,
[redacted]
The customer was contacted on 6/9/17 and her sister returned to Automax with the car on 6/13/17. Automax offered her sister a loaner car and she refused. Our Shop Foreman diagnosed the vehicle andfound the noise to be coming from her tires. We reimbursed [redacted] for both...
axles and one bearing that was replaced for a total of $ 1,246.62 and we replaced all four tires and the steering coupler at no charge to the customer. The Shop Foreman test drove the car and then our Service Advisor, [redacted], test drove the car with the customer's sister and she said that the"car is in the best condition that they have ever seen". [redacted], the customer, came in to pick up the check for the refund she told [redacted], the Service Advisor, that the vehicle wasworking great and that she was very satisfied with the repairs.
To Concerned Parties,The customer originally came in on a different truck advertised on our website, but he found that it didn't have the equipment that he was interested in. When he looked at additional inventory he found a different F150 and was given the same opportunity to make sure that the vehicle was equipped to his satisfaction. He optioned not to test drive the selected vehicle before he agreed to figures and consented to purchase. We have offered to make the first payment for the customer as a gesture of goodwill and to let him know that his satisfaction is important to us. Thank you for your time,Automax Management Team
Dear Ms. [redacted], The only paperwork that said All Wheel Drive (AWD) was from the [redacted] system, which would have only been seen after you chose your car and you were in the Finance Department working on the paperwork to buy the vehicle. Attached is the sticker of...
the vehicle options and the retail price of $37,425. The price of thevehicle would have been more if it were AWD.
Complaint: [redacted]I am rejecting this response because:I received a voice mail from the service department and returned that call. NO one answered, so I left a voice messages. My message has not been returned, so I have not been able to set up a return visit.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Good morning ma'am, I am contacting you in regards to case #[redacted], I am [redacted], I filed this case with the Revdex.com in October via a consumer complaint against Automax Hyundai, I was not aware that the case would be closed due to me accepting the offer of them wanting to see the invoice associated with the work which was done only a few month after the work they initially did, nothing has been done by this company and or resolved. I have been without my vehicle since 20160829, and I just had to take our an Army Emergency Relief Loan in order to get it from the dealership here for their services rendered, this is truly unacceptable. I spoke with a fellow associate of yours who advised me to send you this email in regards to reopening this case due to the fact nothing further after they received the paperwork was done. I called them approximately two weeks after the submission of the paperwork because I never heard anything back from you or them and the person who responded to the email was who I contacted. This gentleman was very rude and stated he never received anything further from the Revdex.com and gave me his personal fax information in which I used to send him the invoice again, I called back shortly after where he stated he received the fax but refused to speak any further with me stating since I chose to involve the Revdex.com that's is the only people he would speak with in regards to this situation. I don't know what to do at this time, this situation is still unresolved and I am very much going to pursue further actions through the Revdex.com.
Regards,
[redacted]
To whom it may concern:
We have made contact with the customer in an effort to better understand and address thier concerns. The miscommunication occurred due to a program change during the finance process to help them achieve thier payment objective. We are currently gathering physical...
documentation necessary to provide closure to this misunderstanding by providing an easy to follow explanation as to what concessions were made by Automax in an effort to satisfy the customers desired outcome.
Thank you for the opportunity,
Automax Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The vehicle that I have was not on the lot it was driven to the front door by the salesmen, where it came from I'm not sure but was not one of the ones on the lot I did not pick it out of there inventory. I was told it was everything I was looking for. In the attachment that I sent in the last message you can see that the salesmen believed that the vehicle was an Eco boost also he states how did we miss that which shows he knew that I was looking for a specific truck (Eco boost).
After reviewing the complaint submit[redacted] on 4/11/2016, ID of [redacted], we sincerely apologize and we are working diligently to repair the relationship between our consumer and [redacted].
Dear Revdex.com,After reviewing the complaint submitted on 10/18/2016 and was assigned an ID of [redacted], we apologize for the delay in relaying our response. Addressing the complaint: Automax will reimburse the customer the $172.60 as requested. Sincerely, [redacted]General Sales...
Manager
To Whom it May Concern,
We have worked to resolve the issue with the customer. We appreciate the feedback provided and feel like the disconnect in the transaction has been bridged. Thank you for the opportunity to better serve our customers.
Respectfully,
Automax Management Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:That in no way was how the deal happened. The sales manager I believe his name was [redacted] was trying to make me believe that there was no difference between the two trucks. I only wanted three thing in the truck 4x4, back up camera, and the Eco boost. I told the sales men what I found at another dealership (2011 f150 Eco boost) he said would I by from them if he could beat there deal I said yes. I was originally looking at a 2013 Eco boost with 9000 miles but passed because it did not have a back up camera. After hours of looking the sales men pulled up in a f150 that looked exactly like the truck from the other dealership he said this is what I was looking for. As far as not feeling the difference in driving the truck I have never owned a Eco boost. I am the one who found that it had the wrong motor when I was showing a friend my truck. I called the salesmen at that moment and he said how could we have missed that so he knew what I wanted and that I clearly stated that was what I wanted at the start of the sale. The salesmen said let me see what I can do to fix it. I have the text of the salesmen stating that he didn't know how we missed that.
Regards,
[redacted]
To The Revdex.com, The truck that the customer purchased was the truck that he selected from our inventory. A few days after taking delivery of the vehicle is when he made us aware that he desired the Eco Boost engine and not the 5.0L V8. The different engine was only noticed...
by one of his friends and not by himself. The customer also stated that the ride was the same between the two engines and he couldn't feel the difference. Once we sat down with him he stated that his biggest issue was the gas mileage. We then showed him that his truck (5.0 engine) was getting better gas mileage than an Eco boost engine. At that time he stated that he needed the different engine for towing purposes. He admitted that he told the salesperson "Yes this is the truck" when it was pulled up for him. We don't feel that we misled the customer at any point in the process. We are, however, regretful that he is dissatisfied with his selected vehicle. We hope that the provided comparison in gas mileage and towing capacity helps alleviate his concern.Thank you for the opportunity,Automax Management
Customer came to Automax and we sent them To Cleo Bay Honda and had the car repaired
Complaint: [redacted]
I am rejecting this response because: response does not say who to contact or who they are. And what they will do for me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I don't quite understand this response to my complaint. You're acknowledging that the paperwork indicates this vehicle is AWD. It's not my paperwork, it's yours. So obviously the vehicle was in your system as AWD. It was advertised on [redacted] as AWD. I can forward you the e-mail I received from [redacted] showing it advertised as such.You can't advertise a vehicle with an option it doesn't have, because that's what the buyer thinks she's paying for and I wouldn't have paid as much otherwise. Granted if it had been something easily spotted as missing, a sunroof for example, I would have known. But I had no reason to doubt the truth in your advertising, and I wouldn't even know how to check for AWD. I only found out after trying to set up the other options that come along with it. Also there was no sticker on this car, and even if there was, I would have no reason to double check every option against your ad to look for something missing.Even though I paid more than I would have for this vehicle, as AWD is an expensive option, I'm not really seeking to get money back. I do feel a bit cheated as I have a lesser car than what I paid for, but still believe it was an honest mistake. And otherwise I am quite happy with the car. I was thinking of something along the lines of having an extended warranty applied to this vehicle. That would satisfy me for my overpayment, and would improve my opinion of your company which has gone far downhill owing to the lack of response I've received about this mistake thus far. I have not yet shared this negative opinion on consumer review sites, social media, etc. as I'm waiting to see how things turn out. Thank you.Sincerely,
[redacted]
The customer was contacted on 6/9/17 and her sister returned to Automax with the car on 6/13/17. Automax offered her sister a loaner car and she refused. Our Shop Foreman diagnosed the vehicle andfound the noise to be coming from her tires. We reimbursed [redacted] for both...
axles and one bearing that was replaced for a total of $ 1,246.62 and we replaced all four tires and the steering coupler at no charge to the customer. The Shop Foreman test drove the car and then our Service Advisor, [redacted], test drove the car with the customer's sister and she said that the"car is in the best condition that they have ever seen". [redacted], the customer, came in to pick up the check for the refund she told [redacted], the Service Advisor, that the vehicle wasworking great and that she was very satisfied with the repairs.
To Concerned Parties,The customer originally came in on a different truck advertised on our website, but he found that it didn't have the equipment that he was interested in. When he looked at additional inventory he found a different F150 and was given the same opportunity to make sure that the vehicle was equipped to his satisfaction. He optioned not to test drive the selected vehicle before he agreed to figures and consented to purchase. We have offered to make the first payment for the customer as a gesture of goodwill and to let him know that his satisfaction is important to us. Thank you for your time,Automax Management Team
Dear Ms. [redacted], The only paperwork that said All Wheel Drive (AWD) was from the [redacted] system, which would have only been seen after you chose your car and you were in the Finance Department working on the paperwork to buy the vehicle. Attached is the sticker of...
the vehicle options and the retail price of $37,425. The price of thevehicle would have been more if it were AWD.
I look forward to discussing the situation with you.
Complaint: [redacted]I am rejecting this response because:I received a voice mail from the service department and returned that call. NO one answered, so I left a voice messages. My message has not been returned, so I have not been able to set up a return visit.Regards,[redacted]
Thank you for being a valued customer of Automax. I will be happy to help you with the key situation. Please contact me at [redacted]