Autos For All

I am writing you with regard to a complaint Ms*** *** recently filed with your officeMs***asserts that the vehicle she purchased from Autos for All should not have passed pro-sale state inspectiondue to observations of her mechanic following a front end collision she was involved in
Autos for All pridesitself on making sure that every vehicle sold is 100% safe and road-worthy, and the Subaru Legacy Ms.*** purchased is no exception.Ms***’s vehicle was examined by two independent mechanics and our staff mechanic prior to delivery,as this vehicle was randomly chosen for vendor quality assurance checksThe work performed on thevehicle included discretionary replacement of all four front control arm bushings, i.enot required forinspection, and Autos for All has records of all maintenance performed on the vehicle, which we would behappy to provide to Ms***.Considering the thoroughness with which this vehicle was examined, any alterations or deficiencies to the ball joints would have been immediately conspicuous to any competent mechanic with the wheels removed.In conjunction with our mechanics’ awareness of Autos for All’s zero tolerance policy regarding safetyIssues, we are highly incredulous that any such issue existed upon delivery of the vehicle to Ms***,Further, per the We Owe contract addendum, PA state inspections, emissions, and all other itemspromised to Ms*** were fulfilledAutos for All would like to offer as an alternative postulation that any damage manifested in the ball joints upon post-accident inspection might very well have been resultant from the accident itself.The very nature of used cars is that problems and defects can and do occur following the sale of a vehicle;and given the time, mileage driven, and possibility of alterations by others following the vehicle passing into a new owners care, any such claim would require substantial evidence to elicit further consideration by Autos for All

Review: I purchased a vehicle form this business on March 7th of this year.. Before I purchased the vehicle in the contract was stated the issues that needed to be addressed and the car was to be properly inspected an any issues would be corrected for that inspection.. I have had nothing but issues with this vehicle since then and the owner of this business has done nothing but blow me off. The first time he took the car to make the repairs and have it inspected he said it would take 2 hrs. They had my car for 7 days.. They did give me a car to drive as a replacement that when I picked up had no gas.. the front tire was almost flat an the hatch flew open while I was driving it. After 7 days I go pick my car up. Had it for two days an was driving home from Robinson twp on 360 and my front drivers side tire almost fell off also car still stinks of antifreeze which was one of the issues we talked about the day I purchased it. Two days later someone made a wrong turn smashed into the front of the vehicle. I take the car to a garage to have it repaired and the mechanics are questioning who put inspection stickers on my vehicle because it is completely unsafe to drive.. They showed me the parts that should have been replaced. Seems as though someone sawed off a part under the car where there is suppose to be a pin to hold on the control arm, at any time the nut holding this together can come off an it will all fall apart. I call Dave at Autos for all with no answer as usual. talk to his receptionist Jessica, explain to her all of these issues including the ones he still never addressed previously she says he will call me as soon as he can this is about 5pm. She calls me back and said he is busy he is not blowing me off but, will call me the next morning before I have to go to work at 1130am.. Needless to say that was 12 days ago an I still have not heard anything. So, I am stuck driving an unsafe vehicle with me and my 8 year old daughter because this man had someone illegally place an stickers.Desired Settlement: I need the vehicle to be inspected by a different garage because I do not trust this man or people who work for him. And all repairs need to be made and he should have to pay for them. I gave him 3000 dollars for a down payment and now make a 300 car payment only to be scared to drive the car. I cannot afford to have the repairs made and I should not have to. I have contacted other people in regards to this issue also. If he will not agree to the above I want the loan terminated for breach of

Business

Response:

I am writing you with regard to a complaint Ms. [redacted] recently filed with your office. Ms. [redacted]asserts that the vehicle she purchased from Autos for All should not have passed pro-sale state inspectiondue to observations of her mechanic following a front end collision she was involved in. Autos for All pridesitself on making sure that every vehicle sold is 100% safe and road-worthy, and the Subaru Legacy Ms.[redacted] purchased is no exception.Ms. [redacted]’s vehicle was examined by two independent mechanics and our staff mechanic prior to delivery,as this vehicle was randomly chosen for vendor quality assurance checks. The work performed on thevehicle included discretionary replacement of all four front control arm bushings, i.e. not required forinspection, and Autos for All has records of all maintenance performed on the vehicle, which we would behappy to provide to Ms. [redacted].Considering the thoroughness with which this vehicle was examined, any alterations or deficiencies to the ball joints would have been immediately conspicuous to any competent mechanic with the wheels removed.In conjunction with our mechanics’ awareness of Autos for All’s zero tolerance policy regarding safetyIssues, we are highly incredulous that any such issue existed upon delivery of the vehicle to Ms. [redacted],Further, per the We Owe contract addendum, PA state inspections, emissions, and all other itemspromised to Ms. [redacted] were fulfilled. Autos for All would like to offer as an alternative postulation that any damage manifested in the ball joints upon post-accident inspection might very well have been resultant from the accident itself.The very nature of used cars is that problems and defects can and do occur following the sale of a vehicle;and given the time, mileage driven, and possibility of alterations by others following the vehicle passing into a new owners care, any such claim would require substantial evidence to elicit further consideration by Autos for All.