Autos Online, Inc.

Initial Business Response /* (1000, 9, 2015/08/14) */
The vehicle that we sold was traded in by a lady who told us she had lost the original titleShe claimed that she had a title with no open liensOur finance manager took her word for it and delivered the new vehicle to herBy the time we
received the duplicate title we had already sold the vehicle to another customerWhen we received the duplicate title it showed a lien on itWe called the lien holder and asked for a lien releaseThey told us NO they wanted to be paid offThey explained that the car had been a repossession that they couldn't find, so they charged it offWe filed with the State of Minnesota for a conditional transfer which they didWe then contacted the customer who had traded the car in to give us the money to make the payoffShe insisted she didn't owe any money on itWhen we pressed the issue she told us no in language I can't repeat here and hung up on usBy then our customer who had purchased the vehicle got impatient and wrote to the Revdex.comI gave him three options, bring the car back for a full refund, swap it at no cost to him for a different car from our inventory, or drive it until it died at which point we would salvage it for him and give him the full proceeds of the saleThe customer opted to get his money backThis was an older, rough car that we had sold him for $dollarsHe had purchased the vehicle from us on April 11, 2015, so he drove the car at no cost to him for four monthsThis illustrates how important it is for us to do our due diligence on every transaction and not take "someone's word for it"So, hopefully, both customers are happy now, the one who scammed us, as well as the one who got a free ride for four monthsThank you

[redacted] bought an 07 Escalade with 109394 mi on it for $17235.  It was sold AS IS.  This means any repairs or faults are the buyers responsibility. In the interest of customer satisfaction we agreed to look at it in our service center.  Customer told our sales manager there was a...

problem with the transmission and the power steering leaking fluid.  Upon arriving at our service center the list of complaints had expanded to include the door lock and the heated seats.  The problem with the lights was never mentioned.  We gave [redacted] a newer low mileage car to use at no charge while we addressed the problems.  The transmission in the vehicle had just been professionally rebuilt.  They found the seal between the transmission and the torque converter had failed and replaced it.  The power steering pump was replaced with a good one. Neither component was leaking at the point of sale, or both the customer and us would have noticed it. We repaired the door lock. this is performed by removing the inside door panel. The outside door handle is not involved. I personally drove the car back from the transmission shop. The door handle was not broken and the transmission worked perfectly. My technicians couldn't figure out how to fix the heated seats so they were not repaired.  We offer a free Experian Auto Check Report on every car in inventory. The vehicle is a one owner, with no accidents.  We found out about the driving light bulbs after the car left our shop. The customer wanted us to pay another shop's retail charge for replacing the bulbs. We refused. I feel that we went way passed any expected limits to have a satisfied customer.  After all this is a ten year old vehicle with more than 100000 miles that was sold AS IS.I really needed more then 2000 characters to fully, professionally explain my reply to this issue.

I am rejecting this response because: If the truck was fully inspected as the say they do with there full 121 point inspection or whatever they clame to do this all could have been fixed before it was sold.. As to the lights I never wanted them to pay another shop to replace them.. There so called service center told me the lights were replaced when I called them.. The lights still didn't work so I took it to the Cadillac dealer down the street from my house thinking the wiring harness was bad.. But the shop guy at Cadillac told me the bulbs were never changed like I was told they were.. As to the so called vehicle report I asked 3 time to see it and never was it showed to us they kept changing the subject on the matter..I even asked the next day if we could just return the vehicle because we were not happy with it and they kept changing the subject again and told us they would fix it for us.. We just want to return the truck everyday something else is happening to the truck..