[redacted] bought an Escalade with mi on it for $ It was sold AS IS This means any repairs or faults are the buyers responsibilityIn the interest of customer satisfaction we agreed to look at it in our service center Customer told our sales manager there was a problem with the transmission and the power steering leaking fluid Upon arriving at our service center the list of complaints had expanded to include the door lock and the heated seats The problem with the lights was never mentioned We gave [redacted] a newer low mileage car to use at no charge while we addressed the problems The transmission in the vehicle had just been professionally rebuilt They found the seal between the transmission and the torque converter had failed and replaced it The power steering pump was replaced with a good oneNeither component was leaking at the point of sale, or both the customer and us would have noticed itWe repaired the door lockthis is performed by removing the inside door panelThe outside door handle is not involvedI personally drove the car back from the transmission shopThe door handle was not broken and the transmission worked perfectlyMy technicians couldn't figure out how to fix the heated seats so they were not repaired We offer a free Experian Auto Check Report on every car in inventoryThe vehicle is a one owner, with no accidents We found out about the driving light bulbs after the car left our shopThe customer wanted us to pay another shop's retail charge for replacing the bulbsWe refusedI feel that we went way passed any expected limits to have a satisfied customer After all this is a ten year old vehicle with more than miles that was sold AS IS.I really needed more then characters to fully, professionally explain my reply to this issue
I am rejecting this response because: If the truck was fully inspected as the say they do with there full point inspection or whatever they clame to do this all could have been fixed before it was soldAs to the lights I never wanted them to pay another shop to replace themThere so called service center told me the lights were replaced when I called themThe lights still didn't work so I took it to the Cadillac dealer down the street from my house thinking the wiring harness was badBut the shop guy at Cadillac told me the bulbs were never changed like I was told they wereAs to the so called vehicle report I asked time to see it and never was it showed to us they kept changing the subject on the matter..I even asked the next day if we could just return the vehicle because we were not happy with it and they kept changing the subject again and told us they would fix it for usWe just want to return the truck everyday something else is happening to the truck
[redacted] bought an Escalade with mi on it for $ It was sold AS IS This means any repairs or faults are the buyers responsibilityIn the interest of customer satisfaction we agreed to look at it in our service center Customer told our sales manager there was a problem with the transmission and the power steering leaking fluid Upon arriving at our service center the list of complaints had expanded to include the door lock and the heated seats The problem with the lights was never mentioned We gave [redacted] a newer low mileage car to use at no charge while we addressed the problems The transmission in the vehicle had just been professionally rebuilt They found the seal between the transmission and the torque converter had failed and replaced it The power steering pump was replaced with a good oneNeither component was leaking at the point of sale, or both the customer and us would have noticed itWe repaired the door lockthis is performed by removing the inside door panelThe outside door handle is not involvedI personally drove the car back from the transmission shopThe door handle was not broken and the transmission worked perfectlyMy technicians couldn't figure out how to fix the heated seats so they were not repaired We offer a free Experian Auto Check Report on every car in inventoryThe vehicle is a one owner, with no accidents We found out about the driving light bulbs after the car left our shopThe customer wanted us to pay another shop's retail charge for replacing the bulbsWe refusedI feel that we went way passed any expected limits to have a satisfied customer After all this is a ten year old vehicle with more than miles that was sold AS IS.I really needed more then characters to fully, professionally explain my reply to this issue
I am rejecting this response because: If the truck was fully inspected as the say they do with there full point inspection or whatever they clame to do this all could have been fixed before it was soldAs to the lights I never wanted them to pay another shop to replace themThere so called service center told me the lights were replaced when I called themThe lights still didn't work so I took it to the Cadillac dealer down the street from my house thinking the wiring harness was badBut the shop guy at Cadillac told me the bulbs were never changed like I was told they wereAs to the so called vehicle report I asked time to see it and never was it showed to us they kept changing the subject on the matter..I even asked the next day if we could just return the vehicle because we were not happy with it and they kept changing the subject again and told us they would fix it for usWe just want to return the truck everyday something else is happening to the truck