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November 28, 2017   Our dealerships sell over 1500 vehicles a year and we understand that we need to operate with good intentions.  It seems every year we have several customer complaints that are an anomaly of our daily business practices.  Customers are typically happy when they...

leave our lot then something happens after the sale that turns us from a good business that helped them to one that is a bad.   In this case in particular the problem arose because [redacted]s lien holder would not sign off on the title.  Apparently, the truck was owned by her employer who would need to visit the dealership to transfer ownership so we could refinance the vehicle under [redacted]’s name.  [redacted] and her employer had some arrangement regarding their debt to one another.    We were told that the signer would come in.  We waited for the visit that never came.  At first we were told we had to wait because she was on vacation.  We thought nothing of it.  Then it was she was too busy.  We said OK.  Then we were told that she may visit us the next time she had a hair appointment in the area.  Then we realized something was amiss when she said that her lawyer would handle the transaction because she was too busy.    At this point, we have unwound the finance transaction and we will refund the $500 down payment.  We wish [redacted] the best and appreciate our opportunity to operate in the state of Washington.        Sincerely,   Han N[redacted], President