Autosafety Driving School

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They refunded the money per the original discussion with [redacted] I find that this resolution is satisfactory to me Regards, [redacted]

Sobieski Services went to Ms [redacted] s home on 06/& upon arrival found the compressor had an internal short Our technician reached out to the manufacturer for support & received a quote for the repair When the customer purchased the new equipment a year parts & year labor warranty was provided with the unit Customers have the option to upgrade the warranties, however Ms [redacted] purchased the standard 10yr parts & yr labor warranty.Sobieski went thru the manufacturer for the part & Ms [redacted] was only to be charged for the labor Ms [redacted] elected to schedule the repair & the repair was completed on 06/in the amount of $

In response to the other company's findings, the General Manager requested the homeowner to provide the invoice stating the diagnosis and payment The client would not provide a copy There is no evidence to support the complaint However, in good faith, Sobieski agrees to submit a reimbursement check in the amount of $to the client as requested The request will be sent for approval today, 02/19/16, and the check will be mailed to the client once approved The checks are processed weekly, and may take 7-business days to be approved and generated

Our company has reached out to Miss [redacted] at the number provided We have left a message on her voicemail Due to the circumstances, we would like to send out our Service Manager to give the customer's boiler a thorough evaluation Any install related issues will be addressed and fixed immediately We apologize for any inconvenience this may have caused

[redacted] I am attaching documentation on the [redacted] accountThe customer does in fact have a 10yre P & L warranty however, the items they have paid for over the past several years are not covered under that Filters, additional sold work etcare not covered under a part & labor warranty the warranty covers parts if the fail, not add ons etc You can see below the that the charges the customer incurred were not covered by the warranty & the charge that was covered we have already issued a refund for in the amount of $ I have attached what I was able to find on ***The customer was apparently given ayr lock on maintenance for systems at $ However they let their maintenance lapse for over a 1yr period which voids the contract lock Per the contract he does in fact have a10yr parts & labor warranty That being said however, there is some confusion on what the customer deems should be covered with a yr p & l The only item I believe we may owe a refund for is the wet switch on the 6/call .other than the possibility of that that all charges are correct 6/28/Customer was charged $dispatch fee Found bug in contactor .removed & system is operating normally 6/12/Customer was charged $dispatch fee Customer complaint of AC not blowing cold air System low on charge – added 1lb of 410a All ops running Need to scheduled maintenance ASAP 6/28/Customer was charged $.NOT FOR REPAIRS Merv Filters $ Gold Memberships $ pan treatment $ humidifier pad $ condensate pump WARRANTY wet switch $ (this would be the only item that maybe would be covered by the warranty?) Prochecks $ capacitor WARRANTY april air filter $ 7/31/Customer was charged $for coolant Customer was issued a refund in the amount of $due to the 10yr p & l [redacted] SMS Office Manager SMS Accountant [redacted] ***

I have attached copies of the contract & the service ticket as requested · On 6/19/there was no warranty issue The technician found a bug in the contactor removed it & the system resumed operation This is not a warranty issue so the customer was charged a diagnostic fee 6/28/Customer was charged $dispatch fee Found bug in contactor .removed & system is operating normally · Customer purchased filters & a humidifier pad(Not filters) · Customer had to have prochecks completed as they let their contract expire Maintenance is only performed on systems that have an active contract If a customer does not have an active contract they can purchase a procheck as MrMoses did· Customer received years of free maintenance the standard is year & then they let their contract lapse for a period of 1year & month We have to provide documentation of maintenance when submitting for warranties & we cannot do such when maintenance plans lapse in coverage I would be willing to offer a refund in the amount of $to satisfy the claim of the warranty call, however all other charges are legit & justified Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer contacted Sobieski on 7/5/Although Sobieski is available 24/7, we were overbooked that day & the calls are prioritized based on our existing contract customers Ms [redacted] was not a contract customer so her call was prioritized as such & scheduled for the following day.On 7/6/our technician determined that the customer had a cracked evaporator coil drain pan The customer was quoted the cost & elected to think about it & call Sobieski if deciding to move forward On 7/8/the customer called wanting to move forward with the repair Sobieski contact our vendor who was putting a rush on the part but unfortunately the part was coming directly from the manufacturer so we received an estimated delivery day of 7/13/thru 7/15/16.Customer was contacted on 7/12/& given an update on the part status On 7/13/Sobieski had yet to receive the part so we dispatched a technician to temporarily repair the existing cracked panCustomer was made aware that we were doing everything we possible could which is why we were trying to provide a temporary repair until the parts were delivered On 7/14/Sobieski received the parts & customer was contacted to schedule Tech arrived at the customers home at approximately 4:pm and replaced the parts & completed the repair.As of 7/27/Sobieski has not been made aware of any further issuesThank You, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue For your reference, details of the offer I reviewed appear below [In order for the bureau to continue to assist you, you MUST provide your view on the matter in the box below or your complaint will be closed as answered.] Regards, Complaint ID: I am writing regarding Complaint ID This was resolved with ***, a customer service rep for Sobieski's at the end of February - he agreed when discussing by phone to have the company reimburse me the $132, for all the reasons that the Revdex.com is aware of It is now April and I am still waiting for that payment How long should this take ? I feel they are just adding more insult by ignoring me as they did originally to cause me to involve the Revdex.com Anything you folks can do about this ? Thank you for everything so far but I am still not satisfied and don't consider this case "closed" until they come through with the reimbursement as promised [redacted]

At Sobieski Services we strive to meet the satisfaction of every homeowner & we apologize for the seemingly unsatisfactory experience Ms [redacted] has had [redacted] has reached out to Ryan Homes who has agreed to reimburse the customer the $for the compressor replacement.As of 1/31/ [redacted] will be reaching back out to Ryan homes to determine if the reimbursement is in process and an update will be provided once I have further informationThank You, [redacted] Office Manager

I would 1st like to apologize for the unsatisfactory experience you have had At Sobieski we strive to exceed the expectations of all our customers & we would like to accept responsibility for the obvious error that was made on our end regarding the rebate.I have spoken directly with the Sales Manager, [redacted] and a refund request in the amount of$has been submitted & is currently being processed Please allow 7-business days for the check to arrive in the mail.Thank you, [redacted] Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me. The techincian *** came and preformed a excellent job unclogging the drain.
Regards,

Our Plumbing Service Manager has contacted the customer. We explained the warranty process and what is covered. The customer is scheduled 9/9/to take care of the clog and has accepted this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept nor has Sobieski offered to resolve my complaint that is going on monthsThey continue to stall in what would be my guess that I go awayThey were called to the house on 6/28/and 6/12/because the system was not working properlyWith a 100% parts and labor guarantee, they owe for both service charges -$and $99. I would think that a new system that is low on coolant and/or not working would be a covered warranty itemThey are refusing to pay. I do not accept they do not stand behind their yearly maintenance service charge that was agreed upon at the time I bought the systemThey say it is void because I missed a yearI am disputing this and ask for documented proof that the agreement is void along with the documentation of they dates they were/were not at my house for servicingAdditionally, this was never discussed or divulged when I bought in the system and it was our intent to have them service both units at a reduced priceThey are changing the game to their advantageIt also goes hand in hand with the gold membership they pushed on us on 6/23/and the charge of $At a minimum, I should have been charged the $that was agreed when they system was purchased and not have been told by the service tech we DID NOT have a full parts and labor warranty. I accept that they owe me $for the wet switch but they have not accepted responsibility.I do not accept the charge for pro checks on 6/28/- have no idea what this charge is for.I do not accept that I purchased filters on 6/28/but do accept I bought I only have systems. Finally, I would like a copy of the service bill for 6/28/The detail they outline is not completely legible.Is the expectation another weeks to reply from Sobieski?
Regards,
*** ***

After researching Mr***'s complaint , we have offered Mr*** a full refund of $pending the pick up of the installed part. I called Mr*** directly and he has agreed to this settlement

Sobieski Services was contacted on 2/5/with a customer complaint of a water heater making noise At that point the customer was advised of our commercial rate of $125.00/hour with a diagnostic fee of $ Customer agreed & a call was scheduled for the following day.On 2/6/
our technician went out & flushed Navien tankless water heatersOur technician was unable to get the water heaters to replicate the sound the customer had mentioned so our technician reached out to Navien tech supprt & per the manufacture everything was operating correctly Our tech did notice the customer also had a standard tank water heater that was venting directly into the kitchen & that could be where the sound was coming from As a courtesy the technician attached a vent for that water heater at no charge Customer was charged for the hours labor & the diagnostic fee of $for a total of $549.00On 2/customer called back in & stated the water heater was still making the same noise early in the morning when they get to the restaurant A technician was dispatched the same day at no charge to the customer When our tech arrived once again the water heaters were not making any noise nor was our tech able to replicate it We reached out to Navien Support again and once again they were unable to find any problems as neither water heater had any fault codes Since customer was unable to determine which water heater the noise was coming from & tech could not replicate customer was asked to start isolating which of the water heaters the noise was actually coming from and then give us a call back.As of 3/15/customer never reached back out to Sobieski services until this correspondence Sobieski services reached out to the customer on 3/15/& scheduled a supervisor to be onsite at 615am to possible determine the source of the noise At this time Sobieski Services does not feel a refund is required as our pricing guidelines were explained to the customer at the time the appointment was made Thank you, *** ***Office Manager

After looking into this customer concern, Sobieski did notice that the customer refund had not been issued due to an unforeseen delay in accounting on our end. Sobieski does acknowledge that the customer has not received the refund.To resolve this concern, Sobieski has resolved all issues on our end and issued a check refund in the amount of $132.00. Check refunds do take longer to process than a credit card refund which can be completed same day. We assure the Revdex.com and the customer that the check has been issued and the customer should be receiving a check in the mail within the next 7-business days. If Ms*** does not receive her check within that time period, we encourage her to reach out to *** directly at *** so he may look into this immediately for her.Sobieski apologizes for the delay and takes responsibility. We appreciate the customer bringing this to our attention so an immediate resolution can be achieved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

At Sobieski we strive to meet both the needs & expectations of all our customers.We apologize for the unsatisfactory experience the ***s have endured but we would like to ensure the problems have been resolved.On March 28th Sobieski technician *** *** went to the customers home
and changed out the ductwork to a larger size Per our installation department this should rectify the issue the customer was experiencing.If there is anything further required on our part please let us know. *** ***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,