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I'm not quite sure how to respondHe failed to come in times for serviceHe is profane and insulting in front of our customersWe have been on the verge of calling to have him removed rom our facilitiesWe have sent him his service repair ordersWe have told him to stay away from our premises and we consider he may become violentHe is free to have his car repaired anywhere he would like to at his expense

Revdex.com spoke to Jack at business and the following was relayed: The vehicle drives fineHe is still driving it on a daily basisThe car was here for days and we looked at itThere is nothing wrong with the converter, it passes emissions every timeThere is no check engine light on, which there would be if there was an issue with catconverterThere was never any discussion about valve cover gasketsThe back hatch was fixed and he was instructed on how it needed to be opened and closedIf it is opened when the car is locked it will jamThis was shown to the person who picked up the vehicle for himNo warranty was ever given to the consumer, he signed the lemon law sheet stating that the lemon law did not applyThe car was purchased with over 125K miles on it and it currently has 146,miles on itIf there are any issues that remain we are willing to discuss with his girlfriend ***, but we will not continue discussions if *** is in the background or another line yellingIn good faith, we are willing to put a new hatch in the vehicleThis can be arranged by having *** contact us

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Even though I know this is to kill more time because we all know what the original fixes were and how much they are cause we have been over it multiple times nowI expect the catalytic converter to be replaced with correct California admissions converter which is around $1500, 2nd catalytic converter behind the last for $because they would both need to be changed for them to work properly, the valve cover gaskets because they were leaking oil into my plugs which is around $250, the back hatch which I don't have a cost on, as well as head gasket which is about another $because they were issues caused from the leaking oilShould I need a loaner vehicle I expect that the dealer will provide me with one that uses relatively the same fuel usage as my current vehicle being that I travel to get back and forth to classesFinal payment of $will be made upon drop off of vehicleIf these needs can not be met I will be forced to seek attorney general as I have notarized statement from the original salesman who sold me the car as well as a record of payments and orders for work done on the car that either did not get done or was not done to standardsI can bring it in anytime with in the next couple days before Friday
Regards,
*** ***

I'm not quite sure how to respond.1. He failed to come in 5 times for service.2. He is profane and insulting in front of our customers. 3. We have been on the verge of calling 911 to have him removed rom our facilities. 4. We have sent him his service repair orders. 5. We have told him to stay away...

from our premises and we consider he may become violent. 6. He is free to have his car repaired anywhere he would like to at his expense.