Autowash Express

On Saturday, May 29th I took my Infiniti Qto get cleaned around 1:As always, I was greeted why the kind gentleman to receive my car for washI asked him to pay close attention to vacuuming the passenger side because I spilled milk earlier that week and it didn't all come upHe came in after pulling my car through to tell me he took the mat outand wanted me to know he pressure washed the mat and be sure to have them put it back in before I leave, he had it drying in the sun
As the guys completed my car I told them and they placed my mat in my trunk, due to being wetI got home for evening and went to church the next morning and noticed that my driver side mat was ripped to piecesIt appeared the mat had been forced onto the floor hooks and then realized it was turned around wrong in the carAfter noticing, I met the manager and he took my complaint and said d he would review tapes, talk to his guys and speak to the owner about my mat
He called me the next day around, noon to explain his investigation and speaking to the owners that my heels ripped my mat and that they can't do anything about itNeedless to say I'm pretty upsetI've owned several Infiniti cars, as well as other cars, and have worn heels or not, I've NEVER ripped thru a mat that has rubber in the bottom of it and torn it, period!! I'm appalled that I was accused of tearing up my car when I know when I took it there, it had NO damage, but the sorry owners won't accept responsibility for this issue
They told me, cowardly, through email they were sorry that I assumed they did this and they've been in business over yearsI could care less if you been in business years or minutes, you're calling customers liars and that's ridiculous
I would never accuse someone of tearing a large ripped hole in my mat, if I did it and knew they did it to itMy integrity and responsibility of who I am means more to me than accusing someone to f something I didI own when I'm wrong, but I didn't do this to my car
But, YOU will never win like this! This type of business will always go under with this mentality and treatment of customers
Signed, without hesitation or shame...***

An employee of this business damaged an interior part of my vehicle during their cleaning process. Business will accept responsibility.I took my vehicle to be washed and interior cleaned at this business on 1/29/16. When I left the business for about 10 mins., I noticed that a console compartment lid was left closed, when I opened it I realized it had been broken. I returned and met with the manage & he completed a form and took several photos and informed me that he would pass the info. on to the owners. He also stated that they use an after market to make repairs of this type. I told him that since I've owned the vehicle, only Sir Walter Chevrolet has done all of the service work except for oil changes. On 2/1/16 I got an email from him informing me that the owners would not accept responsibility for the negligence of one of their employees for the broken part. Their reason is that they have several notices posted on the site and one of the items on the posts states that they are not responsible for "vehicles 7 or more years old or have 100,000 or more miles". My vehicle has +/- 110,000 miles. I have no idea how this has any effect on an interior part that they broke. Also in his email he stated that "due to the fact that plastic items like this wear out over time". I responded to this email stating my displeasure over this decision of their not being willing to accept responsibility of the negligence of their employees and that the part did not wear out, it was broken by them. They responded again, 2/2/16, again not willing to accept responsibility. I took the vehicle to the dealer to get information on costs to make the repairs and learned that the part is $322.25 and labor would be $120.00, total of $442.25 to repair. Also the dealer agreed that this part did not wear out on it's own. The second email also stated that "signs are there to inform customers that things can happen to older vehicles (my Tahoe is a 2010 model), that we do not see happen with ones of a newer age and with the volume of vehicles we do we are very good at avoiding any issues like this". I think not!!Desired SettlementThat I take my 2010 Chevrolet Tahoe to Sir Walter Chevrolet, Glenwood Ave. in Raleigh, NC, and have the repairs made to the parts broken by their employee and that Autowash Express accept responsibility for the damage and pay the costs associated with the repair in full. I do not expect to be compensated for my time in this matter.Business Response We have been in business for over 20 years. If we cause any damage, we take responsibility for it. That said, we didn't cause the damage to Mr. [redacted]'s console compartment. There was no negligence or intent, and there was a straw and what looked like coffee or other debris under the side which wasn't hinged. Finally,we have had a policy, which Mr. [redacted] stated, for over 20 years regarding cars with over 100,000 miles. There are three places where that policy is in plain view prior to walking into the building. The first is a a large standing sign as the customer drives up to the order taker. The second is the menu the order taker shows to the customer and the third is a large sign attached to the building next to the door where the customer enters. The reason we have this policy is that cars with over 100,000 miles on them have a lot of use that can cause problems not caused by the wash or employees.Consumer Response I don't think how long they have been in business has anything to do with this issue. What they are stating about a "straw and coffee or other debris under the side which wasn't hinged" is partially correct, in part, to the best of my knowledge. Yes, there was a soft, plastic straw under the lid that was in fact hinged before their employee broke the part in question. As I stated in my original submission, I talked to the dealer about this and they agreed that this could not have caused the breakage. Also, what's coffee got to do with breaking the part? And, again, exactly what does mileage have to do with their employee breaking an interior part? I feel as though they are attempting to make me out as the bad guy here when, in fact, they are not willing to to take any responsibility for the negligence of their employees and, as they state above, they're calling me, the customer, a liar. With this said, no I am not at all satisfied with their decision to not take any responsibility. I would be satisfied if they would "man up" and do the right thing by getting the damage they caused to my vehicle repaired at their expense. Final Business Response The additional information and picture sent to the Revdex.com yesterday explains also that 1) the wash package the customer paid for doesn't include opening and cleaning any console compartments which are closed (i.e. we do not open them) and 2) if we had cleaned the compartment, it would be clean and not dirty as shown in the picture (which was taken after the wash).And to be clear, we have not characterized the customer as he has stated, we have just defended our business against a wrongful complaint. We are sorry he believes otherwise.More Info From the BusinessThe wash package the customer bought does not include us opening this type of compartment. We would clean it if it had been left open. This compartment wasn't cleaned..as can be seen by the "after" picture.

On Saturday, May 29th I took my 2014 Infiniti Q50 to get cleaned around 1:40. As always, I was greeted why the kind gentleman to receive my car for wash. I asked him to pay close attention to vacuuming the passenger side because I spilled milk earlier that week and it didn't all come up. He came in after pulling my car through to tell me he took the mat outand wanted me to know he pressure washed the mat and be sure to have them put it back in before I leave, he had it drying in the sun.
As the guys completed my car I told them and they placed my mat in my trunk, due to being wet. I got home for evening and went to church the next morning and noticed that my driver side mat was ripped to pieces. It appeared the mat had been forced onto the floor hooks and then realized it was turned around wrong in the car. After noticing, I met the manager and he took my complaint and said d he would review tapes, talk to his guys and speak to the owner about my mat.
He called me the next day around, noon to explain his investigation and speaking to the owners that my heels ripped my mat and that they can't do anything about it. Needless to say I'm pretty upset. I've owned several Infiniti cars, as well as other cars, and have worn heels or not, I've NEVER ripped thru a mat that has rubber in the bottom of it and torn it, period!! I'm appalled that I was accused of tearing up my car when I know when I took it there, it had NO damage, but the sorry owners won't accept responsibility for this issue.
They told me, cowardly, through email they were sorry that I assumed they did this and they've been in business over 20 years. I could care less if you been in business 20 years or 20 minutes, you're calling customers liars and that's ridiculous.
I would never accuse someone of tearing a large ripped hole in my mat, if I did it and knew they did it to it. My integrity and responsibility of who I am means more to me than accusing someone to f something I did. I own when I'm wrong, but I didn't do this to my car.
But, YOU will never win like this! This type of business will always go under with this mentality and treatment of customers.
Signed, without hesitation or shame...[redacted]","neg-1