Autoworks

We performed the suspension repairs on the right front then later it was determined that the vehicle needed a sub frame, the vehicle was taken back to the body shop for about a weekThe vehicle was bought back to us and we replaced the sub frame and did the alignmentPlease note that the vehicle was test driven approximately three to four miles at this timeAt this point the body shop was notified that the traction control light and abs light was still onThey stated the vehicle will be taken to the dealer for diagnosisI have requested the body shop to supply me the paper work from the dealer but yet have to receive any thing from themThe last company to touch the brake system was the dealership when it was taken for diagnosisNo one has been in touch with me except the initial contact thru the body shop

[redacted] had her [redacted] towed into Autoworks on 2/25/ At that time, we found the drivers side front axle pulled out of the transmission causing the transmission to lose all of its fluid therefore the car would not move We explained to [redacted] we had no way of knowing the condition of the transmission until we replaced the drivers side axle, axle seal and serviced the automatic transmission fluidServicing the automatic transmission fluid requires us to drain what fluid is left in the transmission and replace with Genuine *** [redacted] automatic transmission fluid [redacted] gave us authorization to replace the axle, the axle seal and service the transmissionUpon calling her for authorization she was told this would cost $She gave us the "go ahead" to perform this workThe breakdown of her entire invoice is as follows:Transmission diagnosis $112.50Towing fee $discounted to $40.00Replacing the CV Axle and Seal $328.16, discounted to $301.97Servicing the automatic transmission $discounted to $89.95De-grease the engine and transmission $There was transmission fluid covering the entire underside of her car! [redacted] could not seem to grasp the concept that our [redacted] software program showed a calculation of labor hours at $for an automatic transmission fluid flush even though this is a "canned job" with a flat fee of $A canned job means it is not calculated by labor hours, but just a fixed price$is not overcharging; it's competitive with any other shop in town!Her transmission holds quarts of Genuine [redacted] transmission fluid at $per quartThe labor involved is hour at $This job costs $We charged her $A savings of $[redacted] received $in discountsHow can this invoice possibly be "bloated"? No one used any "sexist" comments, and yes, she had taken up enough of everyone's time--sixteen minutes to be exactThe unknown technician she is referring to is actually **, the Service ManagerNo clue about the "fraud" accusation It's just simple math--no catchesThe only comment I made to her after sixteen minutes of having the same conversation over and over with different people was "she could come use my calculator"It did seem that even though [redacted] authorized us to do the work, another person in the household didn't approve after the factWe didn't refuse to discuss the issue, but felt after sixteen minutes and different people, we had exhausted the conversationIt was late in the day on Friday and we were extremely busyI am willing to refund [redacted] her $only because this truly has taken up too much of my staff's time, not because we did something wrongI also recommend to [redacted] that she find a new repair shop to hassle and to service her vehiclesHer rear tires are down to the wear bars and her front and rear brakes need immediate attention!Sincerely,George RushlowOwner

We performed the suspension repairs on the right front then later it was determined that the vehicle needed a sub frame, the vehicle was taken back to the body shop for about a weekThe vehicle was bought back to us and we replaced the sub frame and did the alignmentPlease note that the vehicle
was test driven approximately three to four miles at this timeAt this point the body shop was notified that the traction control light and abs light was still onThey stated the vehicle will be taken to the dealer for diagnosisI have requested the body shop to supply me the paper work from the dealer but yet have to receive any thing from themThe last company to touch the brake system was the dealership when it was taken for diagnosisNo one has been in touch with me except the initial contact thru the body shop

I have reviewed the response made by the business in reference to complaint ID ***, and although I entirely disagree with several comments made by the owner, I find that this resolution is satisfactory to me. I am awaiting my refund, and will expect it to arrive in the mail within two weeks, or will undertake additional action
Regards,
*** *** ***

We performed the suspension repairs on the right front then later it was determined that the vehicle needed a sub frame, the vehicle was taken back to the body shop for about a week. The vehicle was bought back to us and we replaced the sub frame and did the alignment. Please note that the vehicle...

was test driven approximately three to four miles at this time. At this point the body shop was notified that the traction control light and abs light was still on. They stated the vehicle will be taken to the dealer for diagnosis. . I have requested the body shop to supply me the paper work from the dealer but yet have to receive any thing from them. The last company to touch the brake system was the dealership when it was taken for diagnosis. No one has been in touch with me except the initial contact thru the body shop.

[redacted] had her 2012 [redacted] towed into Autoworks on 2/25/15.  At that time, we found the drivers side front axle pulled out of the transmission causing the transmission to lose all of its fluid therefore the car would not move.  We explained to [redacted] we had no way of knowing the...

condition of the transmission until we replaced the drivers side axle, axle seal and serviced the automatic transmission fluid. Servicing the automatic transmission fluid requires us to drain what fluid is left in the transmission and replace with Genuine [redacted] automatic transmission fluid. [redacted] gave us authorization to replace the axle, the axle seal and service the transmission. Upon calling her for authorization she was told this would cost $653.35. She gave us the "go ahead" to perform this work. The breakdown of her entire invoice is as follows:
Transmission diagnosis $112.50
Towing fee $80.00 discounted to $40.00
Replacing the CV Axle and Seal $328.16, discounted to $301.97
Servicing the automatic transmission $101.40 discounted to $89.95
De-grease the engine and transmission $52.50 There was transmission fluid covering the entire underside of her car!
[redacted] could not seem to grasp the concept that our [redacted] software program showed a calculation of .50 labor hours at $179.90 for an automatic transmission fluid flush even though this is a "canned job" with a flat fee of $89.95. A canned job means it is not calculated by labor hours, but just a fixed price. $89.95 is not overcharging; it's competitive with any other shop in town!
Her transmission holds 3 quarts of Genuine [redacted] transmission fluid at $8.80 per quart. The labor involved is 1 hour at $75.00. This job costs $101.40. We charged her $89.95. A savings of $11.45.
[redacted] received $77.64 in discounts. How can this invoice possibly be "bloated"? No one used any "sexist" comments, and yes, she had taken up enough of everyone's time--sixteen minutes to be exact. The unknown technician she is referring to is actually **, the Service Manager. No clue about the "fraud" accusation.  It's just simple math--no catches. The only comment I made to her after sixteen minutes of having the same conversation over and over with 3 different people was "she could come use my calculator". It did seem that even though [redacted] authorized us to do the work, another person in the household didn't approve after the fact. We didn't refuse to discuss the issue, but felt after sixteen minutes and 3 different people, we had exhausted the conversation. It was late in the day on Friday and we were extremely busy. 
I am willing to refund [redacted] her $52.45 only because this truly has taken up too much of my staff's time, not because we did something wrong. I also recommend to [redacted] that she find a new repair shop to hassle and to service her vehicles. Her rear tires are down to the wear bars and her front and rear brakes need immediate attention!
Sincerely,
George Rushlow
Owner

[redacted] had her 2012 [redacted] towed into Autoworks on 2/25/15.  At that time, we found the drivers side front axle pulled out of the transmission causing the transmission to lose all of its fluid therefore the car would not move.  We explained to [redacted] we had no way of knowing the...

condition of the transmission until we replaced the drivers side axle, axle seal and serviced the automatic transmission fluid. Servicing the automatic transmission fluid requires us to drain what fluid is left in the transmission and replace with Genuine [redacted] automatic transmission fluid. [redacted] gave us authorization to replace the axle, the axle seal and service the transmission. Upon calling her for authorization she was told this would cost $653.35. She gave us the "go ahead" to perform this work. The breakdown of her entire invoice is as follows:Transmission diagnosis $112.50Towing fee $80.00 discounted to $40.00Replacing the CV Axle and Seal $328.16, discounted to $301.97Servicing the automatic transmission $101.40 discounted to $89.95De-grease the engine and transmission $52.50 There was transmission fluid covering the entire underside of her car![redacted] could not seem to grasp the concept that our [redacted] software program showed a calculation of .50 labor hours at $179.90 for an automatic transmission fluid flush even though this is a "canned job" with a flat fee of $89.95. A canned job means it is not calculated by labor hours, but just a fixed price. $89.95 is not overcharging; it's competitive with any other shop in town!Her transmission holds 3 quarts of Genuine [redacted] transmission fluid at $8.80 per quart. The labor involved is 1 hour at $75.00. This job costs $101.40. We charged her $89.95. A savings of $11.45.[redacted] received $77.64 in discounts. How can this invoice possibly be "bloated"? No one used any "sexist" comments, and yes, she had taken up enough of everyone's time--sixteen minutes to be exact. The unknown technician she is referring to is actually **, the Service Manager. No clue about the "fraud" accusation.  It's just simple math--no catches. The only comment I made to her after sixteen minutes of having the same conversation over and over with 3 different people was "she could come use my calculator". It did seem that even though [redacted] authorized us to do the work, another person in the household didn't approve after the fact. We didn't refuse to discuss the issue, but felt after sixteen minutes and 3 different people, we had exhausted the conversation. It was late in the day on Friday and we were extremely busy. I am willing to refund [redacted] her $52.45 only because this truly has taken up too much of my staff's time, not because we did something wrong. I also recommend to [redacted] that she find a new repair shop to hassle and to service her vehicles. Her rear tires are down to the wear bars and her front and rear brakes need immediate attention!Sincerely,George RushlowOwner