Autoworld

Dear Revdex.com, In response to customer's complaint, Autoworld does apologize for any inconvenience that may have been caused to customerIt is also an inconvenience to Autoworld as wellAutoworld has offered to fix the vehicle for the customer at no cost out of pocket for the customerThe recall notice became known to Autoworld after the sale of the vehicle, The parts for the cosmetic problems such as the A/C control switch panel has been difficult to find, This has been an inconvenience to both partiesHowever, these cosmetic problems did not affect the ability to drive the vehicle The customer was past due $and did receive a letter stating that, However, the vehicle was on our lot and was returned by the customerAn employee might have explained to her to disregard the letter because she had given up rights to the vehicle by returning itThere was no attempt by the customer to make the monthly payments on the vehicle even with knowing that there was going to be no out of pocket costs to repair the vehicle Autoworld has maintained a good reputation with the Revdex.com and would like to continue to maintain that reputationIf there are any questions or concerns, please feel free to call Autoworld 505-564- Thank you, Autoworld Inc

AUTOWORLD has faxed information to the Revdex.com fax number listed on the email sent to usThese are attachments that may help confirm and show what was stated in the response(716201608151455.pdf)

Complaint: [redacted] I am rejecting this response because: I had attempted a couple of times to talk to the owner to resolve the problem, the only respond I got from them was he's not availableI had talked to [redacted] on the phone about the jeep, he asked me if I returned the jeep back to Auto WorldI told him yes and he said he was going to mail the documents to meTo this day I haven't receive any documents form himI also got a bill in the mail, I called back to auto world to see what was going onOne of the guy answered the phone, I mention the bill to him and all he told me was to ignore it and trash it, and it was a mistakeSo I don't why I am told I have a pass dueI don't owe them $for the past dueI tried my best to be patient with them through out the whole month of AugustI lost some work time due to taking in the jeep every weekI had attempted times to resolve the problemI also had mention to [redacted] on Aug01,about the minor things that needed to be fixHe did agree to get them fixI didn't know that the jeep had a recall, if it was mention to me from the startI would not have, traded in my Nissian Altima for the Jeep Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Initial Business Response / [redacted] (1000, 5, 2016/03/21) */ March 21, RE: Case #: [redacted] On March 17, [redacted] came to Autoworld and talked to the manager and they came to an agreementWe are glad we were able to fix this misunderstanding in a well mannered wayWe hope that one day [redacted] will be ready to purchase a car in the near futureThank you Autoworld

Contact Name and Title: AUTOWORLD
Contact Phone: ([redacted]
Contact Email:...

[redacted]@YAHOO.COM
Ms. [redacted] bought a 2009 Nissan Altima with the VIN #1[redacted]30579 on 6/26/2016. The down payment needed to purchase the car was $3,000 not $2,300 as she had stated which is why the dealer gave her the opportunity to finish paying the down payment in three payments. One payment was of $700, which was the day she took the car; the second payment that she promised to bring was of $800. And the third payment was a check put on hold for $1,500 that would be checked on 7/01/2016. She was approved but the bank she was approved in stated that she would only be approved for 36 months. We made her aware of the fact that the term had changed to 36 months and she agreed that it was fine. The change resulted in the dealer taking action and creating a new contract with the new term period of 36 months which she had to sign thus the call she received. This call stated that a new contracted had been formed and that it was necessary for her to come with her old contract and sign the new contract with the new term period but she stated that she was unable to come because she did not have the time. Time passes by and still she did not show up to sign the new contract that was created. This was when the dealer decided to call her again and tell her that she needed to sign the new contract. She told us that she was unable to come again and asked us to go where she was located in order for her to sign the contract. She signed the new contract that day and gave us no type of complaint about the car. The dealer informed her that it was necessary for her to come the next day and return the old contract and get a copy of the new contract that she had signed. When he called her regarding the check that had she started complaining about the car saying the transmission was bad. We told her to bring the car in order to check it but she said she was going to take the car to her own mechanic. We told her that this problem had to be fixed but that it had nothing to do with the check bounce, that she needed to come to the dealer and pay the money that was promised or write a new check with the quantity she had promised to pay. She didn't come until 7/26/2016 stating that the car was bad and she would take the car to her mechanic. The car she purchased came with a warranty of that fixed any problems with the transmission and/or the engine for 3 months or a 3,000 mile mark (whichever came first). She put more than 4,000 miles in less than a month which exceeded the limit the warranty had stated which is why the warranty had ended. We told her that we would take care of the problem but she still complained that the transmission in the car was malfunctioning on the way up hills but not on flat land. On 7/27/2016 the dealer took the car to a transmission specialist to have a look and the specialist said the car was fine but we told the specialist to give service to the transmission either way. On 7/28/2016 we gave her a car stating that her vehicle was now ready but she didn't answer the call we made. We sent her a letter on 7/29/2016 and came on 8/01/2016. She was late on her first payment of $330.61. We asked her for the payment and she stated that she would not give the payment until she checked that the car was fine. She drove the car up a hill and the employee she went with said the car was fine. She paid us the $330.61. We then asked her about the check that had bounced of $1,500 and she said she had the money ready but she needed it to fix another car because we took too much time to return the car. She brought the car in on 7/26/2016 and it was ready on 7/28/2016. She took a long amount of time to pick up the car because we believe that she didn't have the money for the bounced check. The car was ready since 7/28/2016 and she is welcomed to pick up the car. She just needs to bring the $1.500 that was promised.

AUTOWORLD has faxed information to the Revdex.com fax number listed on the email sent to us. These are attachments that may help confirm and show what was stated in the response. (716201608151455.pdf)

Initial Business Response /* (1000, 5, 2016/03/21) */
March 21,2016
RE: Case #: [redacted]
On March 17,2016 [redacted] came to Autoworld and talked to the manager and they came to an agreement. We are glad we were able to fix this misunderstanding in a well mannered way. We hope...

that one day [redacted] will be ready to purchase a car in the near future. Thank you Autoworld.