Autowright Motor Company

There were many undisclosed problems with the Keystone Moutaineer sold to by MIKE(SALESMAN)AUTOWRIGHT MOTORSI FAXED A LIST OF ISSUES TO MIKE I bought a Keystone Mountaineer 5th wheel at end of season last year from Mike at AutoWright MotorsI noticed a few issues after delivery and contacted Mike and he just dismissed my complaintAfter storing the trailer for the winter and I then took it on a road trip and noticed many more issuesI made a list and took pictures and sent them to Mike at AutoWright MotorsA couple of days later I called Mike and asked him if he had received the fax after a short conversation he started insulting me , I ended the phone callUndisclosed damage as follows 1.Microwave unusable 2.Mold in the shower/bathroom 3.Hornets nest in AC 4.All awnings dry rotted and unusable(only was disclosed as damaged) 5.Mice infestation 6.Mattress unusable/horrible smell 7.Brakes out of adjustment Batteries unusable 9.Bathroom sink drain cracked and lea

Bought a rv camper, camper has major issues, dealer said they would make things right if camper wouldn't pass [redacted] and they never did Bought a RV camper on 4/8/from AutowrightWe drove camper home that eveningSalesman said the vehicle is in good condition, but if for some reason it would not pass [redacted] they would make things rightOn our drive home the ABS light came on and tempreture control [redacted] fell offAlso noticed driver side wiper was brokenWe live about 2.5hrs awayOnce home we back it in the driveway and notice the reverse lights are outLooking at the reverse lights I can see that the wiring is bad and the bulbs are fineWe call and tell them our issues and they said drive it back we'll fix it so it will pass [redacted] We drop it with Autowright who keeps it for about weeks to fix a list of issues we foundList was; ABS light, wiper, reverse lights, clamp for generator exhaust, temp control ***, broken battery disconnect switch, and I guess the

This company took a credit card deposit for a vehicle that was not delivered, and refuses to provide a refundThe owner used profanity to me
I inquired about a vehicle (box truck) on February 1, The salesman basically said that he couldn't provide pricing (bottom line) without a deposit pledging interest, but it would be lower than advertised on *** due to no fees I provided the deposit via credit card, and the price was still too high to justify the purchase (NADA value much lower than price quotes) Salesman said the card would be refunded on February 3rd I called today (16th) to ask why I haven't received the reimbursement, and was told they didn't have to provide a refundI asked for a signed purchase order, or anything obligating me to purchase said vehicle, and was cursed at by the salesman *** I called back and asked for an owner or manager, and was transferred to the ownerI began to explain the issue, and was cut offHe said I was a snake, and he wasn'

This past winter we purchased an RV, online, while living in Florida and needed it to be shipped to NY to be our summer residence We would just like to state that this was a very smooth transactionA big thank you to Mike and Jim who were very responsive to our needs and requests, and we would recommend this company to anyone considering doing business with them

I was charged $11,but the goods or clear transferable title was not received as pursuant to Massachusetts State law
I sold my home and I needed a way to move my furniture, store my furniture, and temporary housing until I bought a new homeThe toy hauler I found on Ebay at Autowright motors would have fit my needs perfectly
For anyone who doesn't know, a toy hauler has living quarters and a cargo area
I was apprehensive at first to buy out of state until I saw the Revdex.com accreditation proudly displayed on their website
I wish I would have read the closed complaints more closelyEspecially when multiple customers said the dealership tells half-truths and liesThat can now describe their response regarding my case
It's no wonder the one attorney I contacted has represented multiple plaintiff's against Autowright in only three years practicing law
I should have known better when they didn't want the transaction to go through Ebay which would allow the

There were many undisclosed problems with the Keystone Moutaineer sold to by MIKE(SALESMAN)AUTOWRIGHT MOTORSI FAXED A LIST OF ISSUES TO MIKE
I bought a Keystone Mountaineer 5th wheel at end of season last year from Mike at AutoWright MotorsI noticed a few issues after delivery and contacted Mike and he just dismissed my complaintAfter storing the trailer for the winter and I then took it on a road trip and noticed many more issuesI made a list and took pictures and sent them to Mike at AutoWright MotorsA couple of days later I called Mike and asked him if he had received the fax after a short conversation he started insulting me , I ended the phone callUndisclosed damage as follows
1.Microwave unusable
2.Mold in the shower/bathroom
3.Hornets nest in AC
4.All awnings dry rotted and unusable(only was disclosed as damaged)
5.Mice infestation
6.Mattress unusable/horrible smell
7.Brakes out of adjustment
Batteries unusable
9.Bathroom sink drain cracked and lea

Bought a rv camper, camper has major issues, dealer said they would make things right if camper wouldn't pass *** and they never did
Bought a RV camper on 4/8/from AutowrightWe drove camper home that eveningSalesman said the vehicle is in good condition, but if for some reason it would not pass *** they would make things rightOn our drive home the ABS light came on and tempreture control *** fell offAlso noticed driver side wiper was brokenWe live about 2.5hrs awayOnce home we back it in the driveway and notice the reverse lights are outLooking at the reverse lights I can see that the wiring is bad and the bulbs are fineWe call and tell them our issues and they said drive it back we'll fix it so it will pass *** We drop it with Autowright who keeps it for about weeks to fix a list of issues we foundList was; ABS light, wiper, reverse lights, clamp for generator exhaust, temp control ***, broken battery disconnect switch, and I guess the

I was charged $11,300 but the goods or clear transferable title was not received as pursuant to Massachusetts State law.
I sold my home and I needed a way to move my furniture, store my furniture, and temporary housing until I bought a new home. The toy hauler I found on Ebay at Autowright motors would have fit my needs perfectly.
For anyone who doesn't know, a toy hauler has living quarters and a cargo area.
I was apprehensive at first to buy out of state until I saw the Revdex.com accreditation proudly displayed on their website.
I wish I would have read the closed complaints more closely. Especially when multiple customers said the dealership tells half-truths and lies. That can now describe their response regarding my case.
It's no wonder the one attorney I contacted has represented multiple plaintiff's against Autowright in only three years practicing law.

I should have known better when they didn't want the transaction to go through Ebay which would allow the buyer to use Ebay motor's dispute process and leaving them susceptible to negative feedback.
1. I never received the trailer. I allowed them 3 attempts to deliver considering the back to back snow storms. But after the owner became belligerent, hung up, and was non-responsive I emailed the dealership on 3/24/18 stating that because it did not arrive on time I wished to have the transaction canceled.
2. It has been over 60 days and I am not in receipt of clear title.
He may claim that I have clear title, however, someone needs to call him out and ask him to prove it by showing a copy of the title with ownership transferred to ***.

State Regulations in Massachusetts:
How long does it take for dealer to transfer title?
When a dealer transfers a vehicle to the buyer, the dealer has 30 days from the date of purchase in which to apply for a new title in the buyer's name.

3. Even if the dealer was to have provided clear title the sales agreement does not reference the unit being non-returnable or any or all payments being non-refundable.

3/9/18, First contact with Autowright regarding the purchase and delivery of the toy hauler.

3/10/18, Made deposit of $1000 with American Express credit card.

3/14/18, The final payment of $10,000.00 was made by American Express credit card and at that time was told that there would be an additional charge of $300.00 to cover the merchant fees. This surcharge is not included on the invoice.
The fifth wheel needed to be transported from Massachusetts to Florida and the dealership recommended their driver that transports for them daily. I decided to go with their recommendation and started the process of contracting *** to transport the unit to me in Florida even though he was 30% higher than other bids on Uship. When he refused to let me book with him through U-ship it sent up another red flag.
This prompted me to have a discussion with *** and *** regarding weather he was reliable. They both told me he was the right man for the job so I agreed to use him based on their endorsement.
Their guy later said that he could not make the delivery giving a baloney excuse. An excuse that made Mike from Autowright say, "I don't understand whats with him".
At this point we both scurried to find alternate transporters.
As a result of the dealership not responding to questions directly from transporters regarding pick up arrangements the second attempt to deliver did not happen.

Giving them yet another chance to make it right we suggested that considering the circumstances the dealership use their own 2018 Chevrolet Silverado that they used to transport the same trailer 3 or 4 hours from the auction to their facility but they declined stating they didn't have the manpower.

I have tried on several occasions to reach out to the dealership requesting a refund as they still have possession of the fifth wheel and I do not have clear title.
Autowright recently stated they will be charging me $25 a day for storage. I would also like to dispute these charges as I do not have any documentation from Autowright regarding such.

Business Response I see all the attachments but do not see any written complaint about a problem. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am not able to see the response from Autowright Motor Company, LLC on the Revdex.com website. I did receive an email from Autowright Motor indicating they offered $3,500 to settle the breach of contract. I responded to Autowright stating this was not acceptable. I will not negotiate the $4,407.52 I had to pay to fix the defective systems.Autowright is accusing me of being unreasonable. To resolve the breach of contract, I have not asked for anything more than it cost me to repair the appliances and systems. I incurred additional hard costs and soft costs including having to pay hotel and food charges on the trip back from Massachusetts due to the motorhome being unusable, loss of use of the motorhome for several weeks while I had to wait for the repair shop to start working on the motorhome as well as the time for the repair shop to perform the repairs and delivery and pickup of the motorhome to the repair shop. If Autowright does not pay for the repairs as they are contractually obligated, I will be forced to pursue through the legal system where I will attempt to recover the repair bills plus any additional costs due to the appliances and systems not working as guaranteed.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Autowright's initial description of the add stated: "The interior is clean, this is a good condition motorhome overall, it has average wear but nothing more than normal use,". On the original Motor Vehicle Agreement / Bill of Sale; Autowright stated: "Appliances and Systems Guaranteed to Work".At the time of pickup, Autowright Motor Company drafted an agreement that they were responsible for the cost of repair of all appliances & systems to be in working order including but not limited to: Leveling jacks, water pump, Tv's and interior lights. That agreement did not stipulate any limitations on the cost or that Autowright would supply any parts. The amount of money it would have cost Autowright LLC to repair the issues with the RV is irrelevant. I am sure some of the 30 hours spent by All Campers to repair the motorhome involved testing the system to determine what was wrong.From the time Autowright received payment for the motorhome until I picked up the motorhome they had ample time to test and complete any necessary repairs. If the cost to repair was a concern, Autowright should have tested and repaired before I picked the unit up.I have no idea why Autowright is referencing the Massachusetts Lemon Law. Motorhomes are exempt from the Lemon Law. My claim for the replacement of the batteries is due to the guarantee from Autowright that all systems would work. To get the interior lights to work, the batteries and inverter needed to be replaced.I do not recall any correspondence from Autowright that the unit was winterized. I wish it had been. It obviously was not as that is the reason why the water heater and water pump needed to be replaced. It was not winterized and the water in the system froze, cracking the water pump casing and the water heater. Claiming that the unit was winterized is just another misrepresentation from Autowright Motor Co.If I need to pursue the breach of contract claim via other means, I will be claiming additional costs including lodging. The inability to use the plumbing and electrical systems rendered the motorhome unusable to sleep in. In all of the correspondence that has been exchanged, I have not been told why Autowright guaranteed all appliances and systems to work when they obviously did not.Final Business Response When the customer was here we did a walk through on the unit and showed him the heating system, roof A/C, generator, microwave, stove were all working. We wrote up an agreement to fix 4 problems that were listed in writing on an attached page, those issues were the only things he had had a problem with. When he gets back to Minnesota he buys a radio for $369 with every option up date which was never discussed as being a problem and expects us to pay for it, new batteries for $365.05 which are NOT covered and the is written right on his bill of sale. The stereo is not the original that goes in this vehicle because the invoice from the repair shop shows they customized the opening to fit. The power inverter that comes with this unit is a 1000 watt inverter, he upgraded to a Pro XM 1800 watt inverter at our cost. These "upgrades" he made at our cost and expects us to pay for the extra added items which were never discussed in person or in any phone conversation until we received the bill. There was nothing ever wrong with that stereo. If you minus out the upgraded radio and the batteries which are not covered and the upgraded inverter system it totals less money than what we are offering him to settle this. If he can not accept that then he needs to take another avenue to settle it.

Dealer refused to repair vehicle sold to me that has a bad fuel injectors and oil pressure pump(HEUI PUMP. Vehicle failed both state and federal DOT I purchased the Chevy box truck on 2/21/13 in the amount of $9000 and paid with a bank check.Dealer promised to repair any safety and emission related issue that may come up. The vehicle failed inspection on couple safety related issue in which I m not worried about that.The major one I m concerned with is a fuel injector lines #3 and #5 and HEUI PUMP also known as oil pressure pump.The dealer knew the problem and intensionally sold it to me. I repeated asked him to fixed the problem peacefully since I literally never drove the car for 2 days in a row since I bougth it. The check engine light came on and the truck started driving like shady, and the engine shut off on me at some point.I tried to resolve the issue peacefully with him but he asked me to take it to his mechanic promised to fix it. But after completion he told me to deal with it but he is not covering anymore.NOTonly did he caused me a down time.Until today the truck is still not running.the total cost of repair is about $4040. Desired SettlementI am asking them to pay for the cost of repair or refund my money for me immediately. I have been mis treated, humiliated and been duped by this dealer name [redacted]. Business' Initial Response On 2/15/13 Mr. [redacted] purchased a 2005 Chevrolet C6500 24ft DIESEL Box Truck for the purchase price of $8850. [redacted] waited until 3/6/13 to get an inspection sticker(7 days allowed by law) It failed for several small saftey violations, the items were addressed and it passed [redacted] in Massachusetts state and federal DOT inspections are the one in the same)One week later he stopped in and said the truck was running rough, we told him to bring it to [redacted] in Sterling, Ma to have it looked at. Upon inspection [redacted] was changing the fuel filters when he notice s strong smell of Gasoline from the fluid he poured out of the fuel filters ( This truck is a DIESEL) [redacted] told us he felt strongly that Gasoline was put in the tank of this truck and created a problem. He told [redacted] this and told him to drive it and see if it straightened out. On 3/28/13 He brought the truck to [redacted] and received a quote for $4,040. [redacted] came to us in his car and the truck was still there and we advised him to bring it to [redacted] on Route 20 in Shrewsbury. At no time did we say we were paying to fix the problem he created by putting Gasoline in the truck. [redacted] quoted him $1,500 to do the same repairs as [redacted] was going to do. On 4/4/13 [redacted] came in here claiming we would pay for half of the repairs which was never discussed. He became very belligerent and we had to have the police remove him from the property. [redacted] repaired the truck for the agreed upon price and [redacted] has been using it since, this problem was created by gasoline instead of diesel being put into the tank. We have worked hard for 21 years to keep a good reputation. In the state of Massachusetts a comercial truck is required to pass inspection by the lemon law which it did. [redacted] signed the purchase and sale agreement which states "commercial vehicle sticker only" If you need any proof of documents we will more than happy to provide them. Thank You- [redacted] Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)I still do not agree with [redacted] The vehicle absolutely failed inspection,- [redacted] only corrected the inexpensive safety issues. The major issue was the Oil Leak which clearly states on the inspection report. That was diagnosed by [redacted] liner to be Oil pressure pump (HEUI PUMP) AND INJECTORS we had discussed earlier. The fact of the matter is [redacted] was away of the problem but didn't want to get the bottom of it.Every customer whether commercial or private deserve to be treated fairly with respect and dignity. I have a copy of the purchase and sale agreement, I don't see any where that states commercial customer should deal with issues that was found within the stipulated warranty period as promised. Morever, he passed the vehicle inspection on his own knowing that the underlined issues of the vehicle hasn't been addressed properly before putting the vehicle for sale. In regards to [redacted] Garage, he instructed me to send the vehicle over to him and also promised to pay at least half of the total cost of repair. [redacted] confirmed both issues of the problem as discussed. However, [redacted] instructed him to fix only the injectors $1500. I paid half of it as a gesture to get the vehicle, since I was frustrated and disappointed. The vehicle still didn't function, because the HEUI PUMP still needed to be fixed as well, in order for the vehicle to be operate. That finally ended me in [redacted] sale and repair. That cost of repair is $2129.33. I am asking [redacted] to pay at least half the amount in addition to his other half that he has to pay [redacted] I simply don't have any money to spend. I have been humiliated,disappointed and regretted doing business with [redacted] and [redacted]. I have accepted that he has offered to pay his other half portion as agreed upon to [redacted] that. However, that doesn't settle the cost of repair of HEUI PUMP.I sstill need him settled at least half, the cost to fix the HEUI PUMP as discussed. Try and get this resolved as peaceful as possible, so we can both be at least satisfied and move on.Business' Final Response This vehicle was purchased on 2/15/13. The vehicle passed [redacted] at a Massachusetts Certified Inspection Station after having a few minor saftey issues fixed as we have mentioned before, it absolutley did not fail for emissions we have the reciept to prove it from [redacted]. On 3/28/13 almost a month and a half later the customer states he is having an issue with his vehicle...There is no 30 or 60 day written warranty we both have the bill of sale showing commercial vehicle inspection sticker only signed by both of us. As a gesture to help our customer we are offering pay [redacted] garage for the check that [redacted] bounced to him in the amount of $700, he has been using the truck since 4/3/13 when this happened. The $700 is what we are willing to pay [redacted] garage and this is the amount of the check that [redacted] bounced to him towards the balance of what he owes, earlier [redacted] mentions we agreed to pay half of his repair bill which was never agreed upon but we are being more than fair by offering to make good on his $700 bounced check to [redacted]. We can keep going back and forth this will resolve the issue and everyone can move on without having to continue doing this, we are going above and beyond and still the customer is not accepting our offer to help him, this is the most we can possibly do. Thank You.

Business Response I see all the attachments but do not see any written complaint about a problem. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am not able to see the response from Autowright Motor Company, LLC on the Revdex.com website. I did receive an email from Autowright Motor indicating they offered $3,500 to settle the breach of contract. I responded to Autowright stating this was not acceptable. I will not negotiate the $4,407.52 I had to pay to fix the defective systems.Autowright is accusing me of being unreasonable. To resolve the breach of contract, I have not asked for anything more than it cost me to repair the appliances and systems. I incurred additional hard costs and soft costs including having to pay hotel and food charges on the trip back from Massachusetts due to the motorhome being unusable, loss of use of the motorhome for several weeks while I had to wait for the repair shop to start working on the motorhome as well as the time for the repair shop to perform the repairs and delivery and pickup of the motorhome to the repair shop. If Autowright does not pay for the repairs as they are contractually obligated, I will be forced to pursue through the legal system where I will attempt to recover the repair bills plus any additional costs due to the appliances and systems not working as guaranteed.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Autowright's initial description of the add stated: "The interior is clean, this is a good condition motorhome overall, it has average wear but nothing more than normal use,". On the original Motor Vehicle Agreement / Bill of Sale; Autowright stated: "Appliances and Systems Guaranteed to Work".At the time of pickup, Autowright Motor Company drafted an agreement that they were responsible for the cost of repair of all appliances & systems to be in working order including but not limited to: Leveling jacks, water pump, Tv's and interior lights. That agreement did not stipulate any limitations on the cost or that Autowright would supply any parts. The amount of money it would have cost Autowright LLC to repair the issues with the RV is irrelevant. I am sure some of the 30 hours spent by All Campers to repair the motorhome involved testing the system to determine what was wrong.From the time Autowright received payment for the motorhome until I picked up the motorhome they had ample time to test and complete any necessary repairs. If the cost to repair was a concern, Autowright should have tested and repaired before I picked the unit up.I have no idea why Autowright is referencing the Massachusetts Lemon Law. Motorhomes are exempt from the Lemon Law. My claim for the replacement of the batteries is due to the guarantee from Autowright that all systems would work. To get the interior lights to work, the batteries and inverter needed to be replaced.I do not recall any correspondence from Autowright that the unit was winterized. I wish it had been. It obviously was not as that is the reason why the water heater and water pump needed to be replaced. It was not winterized and the water in the system froze, cracking the water pump casing and the water heater. Claiming that the unit was winterized is just another misrepresentation from Autowright Motor Co.If I need to pursue the breach of contract claim via other means, I will be claiming additional costs including lodging. The inability to use the plumbing and electrical systems rendered the motorhome unusable to sleep in. In all of the correspondence that has been exchanged, I have not been told why Autowright guaranteed all appliances and systems to work when they obviously did not.Final Business Response When the customer was here we did a walk through on the unit and showed him the heating system, roof A/C, generator, microwave, stove were all working. We wrote up an agreement to fix 4 problems that were listed in writing on an attached page, those issues were the only things he had had a problem with. When he gets back to Minnesota he buys a radio for $369 with every option up date which was never discussed as being a problem and expects us to pay for it, new batteries for $365.05 which are NOT covered and the is written right on his bill of sale. The stereo is not the original that goes in this vehicle because the invoice from the repair shop shows they customized the opening to fit. The power inverter that comes with this unit is a 1000 watt inverter, he upgraded to a Pro XM 1800 watt inverter at our cost. These "upgrades" he made at our cost and expects us to pay for the extra added items which were never discussed in person or in any phone conversation until we received the bill. There was nothing ever wrong with that stereo. If you minus out the upgraded radio and the batteries which are not covered and the upgraded inverter system it totals less money than what we are offering him to settle this. If he can not accept that then he needs to take another avenue to settle it.

The $15,500 camper ad stated normal wear, it has missing beds, broken wood that holds bunks,holes kicked in wall will not issue refund, no damagein adI was in the market for a 5th wheel camper and saw an ad on [redacted] for this camper, read the ad spoke with the dealer and asked if anything was damaged on the camper as the ad noted normal wear which is expected as it is used. Living out of state I agreed to put a deposit on the camper to hold it until I could get there which I told them would be after Thanksgiving, all agreed. The deposit was $1,000 and after 5 days they called wanting another two which I gave them as I fully intended on purchasing this unit. I drove there with a bank check in hand to complete and pick up the camper, hooked it up to my truck to pull it out of in-between vehicles to inspect the unit. Well that's when the ad was so misleading, this unit comes with what is called a bunk room, it should have a fold down couch and a bunk above it-couch was missing- it also should have two fold up bunks which the bottom one was missing and the wood which held the bottom one and top one was in pieces, cracked and missing, I would not even let anyone try to sleep on it s it would not be safe. Next there was a 5x5 inch hole kicked in the wall through plywood! The door would not come close to shutting as it was so beat up, missing trim around it, the panty cabinet shelves where so warped good luck setting cans on them, The condition of this camper was poor with major items missing such as all sleeping area in the bunk room, the room should sleep four and only one bunk was working. The hole in the wall kicked through plywood is normal wear?So I refused to take the $15,500 unit and they told me the [redacted] was out till Tuesday and they will call me about the deposit. On Tuesday I called after not hearing from them and they said all they could refund me was $2,000. I explained that the items missing, holes in the walls shelves, cabinets coming apart ect. Was not normal wear and they said everyone's opinion on normal wear is different and they are keeping the $1,000.Had any of the items missing, the damages had been disclosed in the ad I would have never even thought of purchasing this unit, also as soon as we agreed they asked right away to make the purchase outside of[redacted].Desired Settlementdue to misleading ad I would want a full refund as I had every intention on completing the purchase, but if any of the missing components or damages had been disclosed I never would have even thought of purchasing this unitBusiness Response On 11/18/13 [redacted] called us and inquired about the 2007 [redacted]. He asked if we would take a trade in for his [redacted] trailer, after many e-mails and a few phone conversations we entered in an agreement on 11/22/13 we took a $1,000 deposit and ended the item on [redacted] because there was a trade involved in the purchase. [redacted] told us he was going to pick it up on 11/28/13, on 11/27/13 he e-mailed saying he had his trade in sold to another buyer so we made a deal with no trade for $15,500. On 12/2/13 we called him to ask him when he would be up to pick up the trailer and he said it would be 12/7/13. After 10 days we told him we would need more money down due to the fact that he had sold his trade and it would be another 5 days before he picked up the camper (it was never discussed that we would hold it until he could get there)our rules on [redacted] state 7 days to pay in full which Mr. [redacted] was aware of and he also stated he would pay before he came up here to pick up the trailer. [redacted] expectations were much higher than what we had advertised it at and after selling trailers for many years stating normal wear and tear we realized nothing would please him. We did refund Mr. [redacted] his $2,000 towards the partial payment for the camper he stated if we kept $500 and refunded him $500 from the original $1,000 deposit he would leave us a good review on the Revdex.com. We truly feel we should be entitled to the $1,000 because we feel his expectations are higher than the average normal wear and tear that we advertised. The small items he did find wrong were a few hours of repairs which we offered to do but he was not cooperating. I truly believe if Mr. [redacted] thought the trailer was as bad as he's saying he would not offer us $500 of his deposit. We were forced to advertise this camper in the month of December which is a slow month for trailer sales and sell it at a discounted price. We have 100% positive feedback on [redacted] and an A+ Rating with the Revdex.com. We have found after all these years you cannot please everyone and truly believe this is the situation with Mr. [redacted]. Thank You- [redacted] Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The picture shows the 1 bottom bunk missing, not 2 nor does it show the wood splintered and broken holding the top bunk to an unsafe use, the hole in the wall is not an easy fix as it is plywood with wallpaper covering it and a 5x5 inch hole, not shown or mentioned on [redacted], no I was not expecting a new camper but I was expecting a camper without holes in the wall, broken wood holding the bunks, missing bottom bunk on the double fold up bunk, these items should be disclosed as not to be a deceiving ad, I to am an [redacted] member with over 600 positive feedbacks and do know what is excepted from other sellers and market conditions of items, I did purchase another camper one year older and in 10 times better shape then this one for the same price-hence market value. No matter what this dealer states this was an ad that did not mention any of these major defects of broken structural wood holding together a top bunk nor the missing one one the fold up bunks, the hole in the wall, this is my 4th camper all used and the first that I have seen with a hole in the plywood, door does not even shut due to [redacted] I feel the deposit is a over payment for the time he lost of advertising the camper, $1000 is way over [redacted], I offered him a generous $500 and he [redacted] refusedFinal Business Response There are 2 pictures on the [redacted] listing that show the bunk area and BOTH pictures show only having 2 bunks very clearly. This hole in the wall is where the door opens up to the wall and a door stopper goes it is not a hole to the outside or a major repair it is a very simple fix as is the cabinet shelf needing a screw. The [redacted] is more than willing to talk to you if you want to give him a call. We never advertised this camper as being Brand New as you expected. The new [redacted] is very happy with this trailer. It is the same way as when you viewed it also. This is the first time we have kept a deposit and feel we are more than entitled to it. Consumer Response Hithe dealer agreed to issue a $500 refund to me and I agreed, this is what I would have accepted from the very beginning, anyway how do I revise a complaint as this would be to document that the dealer did issue a refund or if a complaint can be removed. The state general attorney is negotiating the deal/refund.Thank you and please let me know what I need to doThank You[redacted]Consumer Response Hicould this please be added as a closing informative detail as to the end result of this transaction- the dealers [redacted] has talked to me and he expressed that he did not want to end on a bad note of this transaction but would refund me the requested $500 as to make this end in a good term, he and his employees have been in good contact and professional with respect throughout this dispute, after this dealing and getting to know the people here better I would deal with them again but I have learned not to purchase any large item without seeing it as everyone's expectations will vary. Thank You[redacted]

Business Response I see all the attachments but do not see any written complaint about a problem. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am not able to see the response from Autowright Motor Company, LLC on the Revdex.com website. I did receive an email from Autowright Motor indicating they offered $3,500 to settle the breach of contract. I responded to Autowright stating this was not acceptable. I will not negotiate the $4,407.52 I had to pay to fix the defective systems.Autowright is accusing me of being unreasonable. To resolve the breach of contract, I have not asked for anything more than it cost me to repair the appliances and systems. I incurred additional hard costs and soft costs including having to pay hotel and food charges on the trip back from Massachusetts due to the motorhome being unusable, loss of use of the motorhome for several weeks while I had to wait for the repair shop to start working on the motorhome as well as the time for the repair shop to perform the repairs and delivery and pickup of the motorhome to the repair shop. If Autowright does not pay for the repairs as they are contractually obligated, I will be forced to pursue through the legal system where I will attempt to recover the repair bills plus any additional costs due to the appliances and systems not working as guaranteed.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Autowright's initial description of the add stated: "The interior is clean, this is a good condition motorhome overall, it has average wear but nothing more than normal use,". On the original Motor Vehicle Agreement / Bill of Sale; Autowright stated: "Appliances and Systems Guaranteed to Work".At the time of pickup, Autowright Motor Company drafted an agreement that they were responsible for the cost of repair of all appliances & systems to be in working order including but not limited to: Leveling jacks, water pump, Tv's and interior lights. That agreement did not stipulate any limitations on the cost or that Autowright would supply any parts. The amount of money it would have cost Autowright LLC to repair the issues with the RV is irrelevant. I am sure some of the 30 hours spent by All Campers to repair the motorhome involved testing the system to determine what was wrong.From the time Autowright received payment for the motorhome until I picked up the motorhome they had ample time to test and complete any necessary repairs. If the cost to repair was a concern, Autowright should have tested and repaired before I picked the unit up.I have no idea why Autowright is referencing the Massachusetts Lemon Law. Motorhomes are exempt from the Lemon Law. My claim for the replacement of the batteries is due to the guarantee from Autowright that all systems would work. To get the interior lights to work, the batteries and inverter needed to be replaced.I do not recall any correspondence from Autowright that the unit was winterized. I wish it had been. It obviously was not as that is the reason why the water heater and water pump needed to be replaced. It was not winterized and the water in the system froze, cracking the water pump casing and the water heater. Claiming that the unit was winterized is just another misrepresentation from Autowright Motor Co.If I need to pursue the breach of contract claim via other means, I will be claiming additional costs including lodging. The inability to use the plumbing and electrical systems rendered the motorhome unusable to sleep in. In all of the correspondence that has been exchanged, I have not been told why Autowright guaranteed all appliances and systems to work when they obviously did not.Final Business Response When the customer was here we did a walk through on the unit and showed him the heating system, roof A/C, generator, microwave, stove were all working. We wrote up an agreement to fix 4 problems that were listed in writing on an attached page, those issues were the only things he had had a problem with. When he gets back to Minnesota he buys a radio for $369 with every option up date which was never discussed as being a problem and expects us to pay for it, new batteries for $365.05 which are NOT covered and the is written right on his bill of sale. The stereo is not the original that goes in this vehicle because the invoice from the repair shop shows they customized the opening to fit. The power inverter that comes with this unit is a 1000 watt inverter, he upgraded to a Pro XM 1800 watt inverter at our cost. These "upgrades" he made at our cost and expects us to pay for the extra added items which were never discussed in person or in any phone conversation until we received the bill. There was nothing ever wrong with that stereo. If you minus out the upgraded radio and the batteries which are not covered and the upgraded inverter system it totals less money than what we are offering him to settle this. If he can not accept that then he needs to take another avenue to settle it.