Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowDear Revdex.com - You can clearly see the kind of business they areThe photos clearly show the part is not working like they claimBut they refuse to admit thatAny business with even a little integrity would see the photo shows the part is malfunctioningAny decent business would refund the customerOnce again, look at the many negative reviews the business has on [redacted] That tells the story about their business practicesAttached is the receipt for a replacement part which I bought on [redacted] for $because the part they attempted to fix was so messed up I had to have a friend replace the entire circuit boardLet's see what excuse AutoXpressTech makes up now now they have a receipt of my expenses caused by them!? Regards, [redacted]
AXT repaired the Chevy Instrument Cluster for *** *** on May 15.The part went through a Total Rebuild, which means there are new parts behind every gauge, backlighting has been replaced, etcand finally a test on the benchHe was charged $ It was shipped to *** and arrived to
him the following day. He stated the part did not work properly , that two gauges were not operating correctly(*** only TEXTsHe doesn't use the telephone for communication.) He sent it back as a warrantyWe tested it a second time and the unit was No Fault Found (NFF) and we sent it back.He stated that he still had a problem by textHe shared a picture of the cluster all lit up and working.I INFORMED THE CUSTOMER THAT IF YOU REPLACE THE UNIT AND SHOW A RECEIPT BY EMAIL YOU WILL RECEIVE A REFUND*** refused to call and discuss this. Policy at AutoXpressTech: We provide a REPAIR SERVICE for your defective partIf the repair is not successful, simply show a receipt that you had to replace your defective part and you will receive a FULL REFUND for our repair serviceThis has not occurred, so that means the part works and is functional in the vehicle- OTHERWISE he would have a receipt for a replacement unit
I guess *** doesn't understand our REFUND POLICY I NEED A RECEIPT FROM HIS REPLACEMENT PART PURCHASE But he doesn't have one because the INSTRUMENT CLUSTER IS WORKING and continues to be installed in his vehicle. So *** take the next step IF your cluster is defective and BUY A REPLACEMENT and SHOW A COPY OF THE RECEIPT TO AUTOXPRESSTECH.And *** I don't need a license to answer the phone for AUTOXPRESSTECH.Thank you AXT AS PREVIOUSLY STATED TO THE CUSTOMER:I INFORMED THE CUSTOMER THAT IF YOU REPLACE THE UNIT AND SHOW A RECEIPT OF YOUR PURCHASE BY EMAIL YOU WILL RECEIVE A REFUND. *** refused to call and discuss this. Policy at AutoXpressTech: We provide a REPAIR SERVICE for your defective part. If the repair is not successful, simply show a receipt that you had to replace your defective part and you will receive a FULL REFUND for our repair service. This has not occurred, so that means the part works and is functional in the vehicle- OTHERWISE he would have a receipt for a replacement unit
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The business owner/manager ([redacted]) is not telling the truth. She claims their policy for a refund is I must send a receipt. However, they do not send a receipt - that's how their scam operates. I ask you to read her response and you'll clearly see she knows very well I sent her $89 and she sent me back a defected part twice! Yet she demands a receipt - you can see how they use the receipt tactic to scam people. How can I send them a receipt if they never sent me one. Please see the three attachments...1) The attachment titled "Cluster Malfunctioning" clearly shows the part is not working correctly. Yet, [redacted] claims I sent her a photo that shows it working correctly. She shows some serious dishonestly on her behalf.2) The attachment titled "Receipt" is proof of the $89 I sent the business via [redacted]. Once again, this is clear evidence they received the money. But again, [redacted] demands a "receipt" she never send.3) The attachment titled "No License" is an email from the Town Clerk of [redacted], MA, which is the home town of AutoXpressTech. The email shows the business is not properly licensed in their town. Once again, I will not settle for anything but a full refund. I will not do business with AutoTechXpress ever again. I called them multiple times and all I get is their voice mail. They ignore my emails. Please [redacted] the business name and you'll find multiple complaints against the business.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Dear Revdex.com - You can clearly see the kind of business they are. The photos clearly show the part is not working like they claim. But they refuse to admit that. Any business with even a little integrity would see the photo shows the part is malfunctioning. Any decent business would refund the customer. Once again, look at the many negative reviews the business has on [redacted]. That tells the story about their business practices. Attached is the receipt for a replacement part which I bought on [redacted] for $245 because the part they attempted to fix was so messed up I had to have a friend replace the entire circuit board. Let's see what excuse AutoXpressTech makes up now now they have a receipt of my expenses caused by them!?
Regards,
[redacted]
AutoXpressTech has serviced over 10,000 parts during the past 8 years helping many happy customers. We provide the option of an Economical Repair for instrument clusters, ABS Modules Heater AC Control Units FICMs etc, instead of the expensive cost of a new replacement through your dealership....
When repair is not possible, customers are generally unhappy that they cannot benefit from repair and must replace their part.[redacted] B. was issued a refund for our service through [redacted]. Thank you AXT
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowDear Revdex.com - You can clearly see the kind of business they areThe photos clearly show the part is not working like they claimBut they refuse to admit thatAny business with even a little integrity would see the photo shows the part is malfunctioningAny decent business would refund the customerOnce again, look at the many negative reviews the business has on [redacted] That tells the story about their business practicesAttached is the receipt for a replacement part which I bought on [redacted] for $because the part they attempted to fix was so messed up I had to have a friend replace the entire circuit boardLet's see what excuse AutoXpressTech makes up now now they have a receipt of my expenses caused by them!? Regards, [redacted]
AXT repaired the Chevy Instrument Cluster for *** *** on May 15.The part went through a Total Rebuild, which means there are new parts behind every gauge, backlighting has been replaced, etcand finally a test on the benchHe was charged $ It was shipped to *** and arrived to
him the following day. He stated the part did not work properly , that two gauges were not operating correctly(*** only TEXTsHe doesn't use the telephone for communication.) He sent it back as a warrantyWe tested it a second time and the unit was No Fault Found (NFF) and we sent it back.He stated that he still had a problem by textHe shared a picture of the cluster all lit up and working.I INFORMED THE CUSTOMER THAT IF YOU REPLACE THE UNIT AND SHOW A RECEIPT BY EMAIL YOU WILL RECEIVE A REFUND*** refused to call and discuss this. Policy at AutoXpressTech: We provide a REPAIR SERVICE for your defective partIf the repair is not successful, simply show a receipt that you had to replace your defective part and you will receive a FULL REFUND for our repair serviceThis has not occurred, so that means the part works and is functional in the vehicle- OTHERWISE he would have a receipt for a replacement unit
I guess *** doesn't understand our REFUND POLICY I NEED A RECEIPT FROM HIS REPLACEMENT PART PURCHASE But he doesn't have one because the INSTRUMENT CLUSTER IS WORKING and continues to be installed in his vehicle. So *** take the next step IF your cluster is defective and BUY A REPLACEMENT and SHOW A COPY OF THE RECEIPT TO AUTOXPRESSTECH.And *** I don't need a license to answer the phone for AUTOXPRESSTECH.Thank you AXT AS PREVIOUSLY STATED TO THE CUSTOMER:I INFORMED THE CUSTOMER THAT IF YOU REPLACE THE UNIT AND SHOW A RECEIPT OF YOUR PURCHASE BY EMAIL YOU WILL RECEIVE A REFUND. *** refused to call and discuss this. Policy at AutoXpressTech: We provide a REPAIR SERVICE for your defective part. If the repair is not successful, simply show a receipt that you had to replace your defective part and you will receive a FULL REFUND for our repair service. This has not occurred, so that means the part works and is functional in the vehicle- OTHERWISE he would have a receipt for a replacement unit
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The business owner/manager ([redacted]) is not telling the truth. She claims their policy for a refund is I must send a receipt. However, they do not send a receipt - that's how their scam operates. I ask you to read her response and you'll clearly see she knows very well I sent her $89 and she sent me back a defected part twice! Yet she demands a receipt - you can see how they use the receipt tactic to scam people. How can I send them a receipt if they never sent me one. Please see the three attachments...1) The attachment titled "Cluster Malfunctioning" clearly shows the part is not working correctly. Yet, [redacted] claims I sent her a photo that shows it working correctly. She shows some serious dishonestly on her behalf.2) The attachment titled "Receipt" is proof of the $89 I sent the business via [redacted]. Once again, this is clear evidence they received the money. But again, [redacted] demands a "receipt" she never send.3) The attachment titled "No License" is an email from the Town Clerk of [redacted], MA, which is the home town of AutoXpressTech. The email shows the business is not properly licensed in their town. Once again, I will not settle for anything but a full refund. I will not do business with AutoTechXpress ever again. I called them multiple times and all I get is their voice mail. They ignore my emails. Please [redacted] the business name and you'll find multiple complaints against the business.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Dear Revdex.com - You can clearly see the kind of business they are. The photos clearly show the part is not working like they claim. But they refuse to admit that. Any business with even a little integrity would see the photo shows the part is malfunctioning. Any decent business would refund the customer. Once again, look at the many negative reviews the business has on [redacted]. That tells the story about their business practices. Attached is the receipt for a replacement part which I bought on [redacted] for $245 because the part they attempted to fix was so messed up I had to have a friend replace the entire circuit board. Let's see what excuse AutoXpressTech makes up now now they have a receipt of my expenses caused by them!?
Regards,
[redacted]
AutoXpressTech has serviced over 10,000 parts during the past 8 years helping many happy customers. We provide the option of an Economical Repair for instrument clusters, ABS Modules Heater AC Control Units FICMs etc, instead of the expensive cost of a new replacement through your dealership....
When repair is not possible, customers are generally unhappy that they cannot benefit from repair and must replace their part.[redacted] B. was issued a refund for our service through [redacted]. Thank you AXT