AutoZone

Auto-zone is not shipping next day. Online it clearly states next day shipping is not affected by the current shipping situation.

They are falsely advertising, not shipping next day, then shipping ground.

My order clearly stated next day shipping. When I tried to contact the company, they told me due shipping situation it would take 3-5 days to process (Lied on website "next day delivery not affected"). Then when I tried to cancel they shipped it. Instead of shipping next day, they shipped it ground.

I selected a service I did not receive. In return I received lies and trickery.

I feel that Autozone is just hoping to make a profit of of passive people who do not notice or will not fight this deception.
It is a lie to entrap customers to increase sales.

Auto Zone charged my debit card for two transactions due to a point of sale issue. After showing them my bank statement reflecting the incorrect charges they would not reverse them. Was told in store that they do not show records of the transaction. Have been told multiple times I would be contacted. Went into retail location and was told there was nothing they could do about it.

I bought a fuel pump at the Carthage location about 6 months ago. The pump started to leak fuel from the diesel engine. Now I am getting diesel in my oil. The store people said they would exchange the pump for me, but they don't consider them responsible for the damage caused to the truck.

Bought a Surefire engine from Autozone about 6 months ago. After the motor was put in it stopped working a day later. Shop said the motor was defective, have tried going to Autozone for a replacement because I have a warranty but they say I have to go through the Surefire Motors. Even though I bought the engine from Autozone. Have tried contacting Surefire for 5 months now. They never answer their phones or try to help with the problem. Went back to autozone and while one worker said she would order a new motor and I’d have it within a week. But when I went back up there another worker told me there’s nothing they can do about it. I’ve went 6 months ago without my vehicle. Pretty soon my warranty will be up.

I ordered a product using shipping instead of site to store by mistake. After doing this I immediately called autozone customer service at *** to cancel this order. I was informed that the payment has already been processed and that the part will be shipped directly from a vendor. Even at the time of writing this complaint I have not received a confirmation email that the order has been processed and I have not been provided a tracking number and the part will not make it to me until jan 28th. A local autozone store has already ensured that I will be able to pick the part up from them between 9am-10am on the morning of jan 22 but I will have to pay for that part and then return the part hasnt even started the shipping process yet when I receive it to get a refund.

I want to recap my experience with auto zone batteries. After my first experience with them, they gave me a new battery after losing the one that I had taken in to be recharged. The second time I didn’t make it back to autozone because my brother in law fixed the problem for me. So my apologies to autozone and thank you for e-mailing and calling me to make sure that everything was alright

Monday, 08-26-19: I made a purchase at 14:05, & ended up returning all 3 of the items later at 18:33. The 2nd sale cost less than the 1st, so. I expected some money back - I was surprised when I had to pay more. I only saw 1 returned item showing up on the 2nd receipt; I was told the rest of the return money went back to my debit card, & would be in my account in a day or 2.

First transaction: $223.02. $160 paid in cash; $63.02 paid with a debit card.
Second transaction: $49.31. Paid with a debit card.

Tuesday: I returned to have a manager explain things. The sales manager didn't have full access to the system. ***, the Store Manager, would be in on Wednesday, & I should talk with her.

Wednesday: *** looked in the system for a while. In 1 place, only 1 item showed as returned. In another place, all 3 showed as returned. She checked her inventory, & visibly verified they had the correct number of products which would suggest I actually did return them to the store. She said she’d contact her management team, & try to find what happened. She said she’d call with an update that afternoon.
Turns out there was an error with their POS system or something, & the other 2 items never got processed as returned.

Tuesday, 9-3-19: I hadn't heard back from the store manager, so I called. She wasn't in, but she called back later. She would be at the store until 9PM the next day, so I could come Wednesday. She was in the process of talking with the regional office about my cash.

Wednesday: *** said the refund was approved, but she couldn't do anything until after 10 the next morning. She said she’d be in the store until 5PM Thursday

Thursday: I arrived at 4:30, & I was told *** “already left 45 minutes ago." I was FINALLY offered the money owed after 11 days, but I want to wait to talk to *** again. I was informed she was off for 4 days, & I said I would be in when she got back.

There is no excuse for a simple retail return taking 11 days (9 business days) to finally be correct. AutoZone

wife purchased battery,autozone of centralia,il installed.did not give her credit for her old battery,core charge.next day 5/19/18 car would not start.mechanic came said postive battery connection was loose and battery hold down bracket was lying on top of battery.got jumped got car started.went straight to autozone centralia,il.was kicked out of store by employee named ***.

I have been a loyal Autozone customer since I was 16 years old (30 years). Ever since I signed up for the rewards membership I was told after 5 purchases of $20 or more I get $20 towards my next purchase. I have never been told by a worker until today that there are any time constraints associated with this said reward.

The last time I made a purchase I asked how many $20 or more purchases I needed to be eligible for the $20 reward. I was told the next time I made a purchase of $20 or more I would be eligible. When I went in today and spent well over $20 for motor oil and filters for two vehicles I was told I had no previous purchases of $20 or more made!!!! When I explained to the worker this must be a mistake and that the last time I made a purchas they said w would be eligible for the reward, he tells me that once you are eligible for the $20 reward you only have 90 days to claim it !!! Moreover, he said the five purchases of $20 or more to qualify for the reward must be within 12 months!!!! Like I mentioned above, I have never heard this restriction in all the years I have been a member.

I feel this is very misleading and disgraceful. If I am not given my $20 reward I am planning on taking my hard earned money elsewhere to a company that is not looking for ways to not honor their rewards for loyal members