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AutoZone

1313 Bush River Rd, Columbia, South Carolina, United States, 29210-6803

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I believe Autozone is responsible for a bolt being misplaced while changing a battery on 7/17/20. I then discovered the bolt in my tire on the passenger side in the back of my vehicle on 7/19/20. I contacted the store regarding my flat tire and spoke with the manager, Zack. Zack examined the tire on 7/18/20 and informs me that there was no way the bolt came from my vehicle because it did not fit my car. The autozone employees, Malaquan and Johnathan placed the battery in the vehicle. Malaquan lost the bolt.
Product_Or_Service: Duralast Battery
Order_Number: XXXXXXXX

Desired Outcome

Refund I had to buy a new tire for $105.00. No one offered an apology nor financial assistance.

AutoZone Response • Aug 11, 2020

We have reviewed this complaint and both the manager and I looked at the damage to the tire and it wasn't a bolt from the compartment the battery sits in, but rather a hitch pen used to secure a trailer hitch to a frame. We do not accept any liability for the damage sustained to the complainant's tire and consider the matter closed.

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Description: AUTO PARTS & SUPPLIES - NEW, AUTO REPAIR & SERVICE

Address: 1313 Bush River Rd, Columbia, South Carolina, United States, 29210-6803

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www.autozone.com

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Shady, yet now dead: once upon a time this website was reported to be associated with AutoZone, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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