June 9, *** *** Revdex.com Claim #*** Dear Ms***: Ms*** moved into *** *** *** *** *** *** *** ** on 1/27/17. Construction started on an adjacent lot behind the *** building sometime in the beginning of February 2017. The
on-site team received their first e-mail from Ms*** on 3/6/inquiring about the constructionThe team advised Ms*** that we were informed that another apartment community was being built in this area. We would like to point out that the *** is located in a relatively new shopping center and the area has been under construction since the property was first built. Construction continues in and around the shopping center to this date. The team offered to allow Ms*** to transfer to another apartment if she felt that the noise was too much for her and that offer was declined. We also credited the wooded view amenity premium in the amount of $*** which would cover the term of her lease. We were not advised that the trees would be removed on the other site before they were taken down and when we realized that this happened we removed the wooded view code from all of the apartments on that side of the buildingThe transfer option along with our lease termination options were given to Ms*** on 3/13/17. Ms*** did not contact the leasing office again until 5/5/and at that time stated that she wanted to terminate her lease. We then provided her with the lease termination options again and she chose the early termination optionMs*** is correct that the wooded view code was showing on this apartment when she entered her notice to vacate. This was simply and oversight that has since been correctedMs*** states that the apartment was unlivable due to the construction on the adjacent lot. We do not agree with this and unfortunately we have no control over the hours that the Town will allow construction to take place. We have voiced our concerns to the Town of *** and have encouraged our residents to do the sameWe also have sent out communications to our residents when we are made aware of late night or early morning construction that is approved by the Town. We also do not agree with Ms***’s statement that she was misled into thinking that there would never be anything built behind this building. This area has been slated for development and is part of the shopping center. The team also does not recall this conversation with Ms***We are sorry that she was inconvenienced by the construction noise but there are multiple other residents that have apartments that face this area and they understand that they live in an area that is up and coming so unfortunately construction is a part of progress in the Town of ***If you have any questions, please feel free to contact me at the e-mail address listed belowWendy T*** Regional Property Director
I have reviewed Revdex.com Case # *** I have discussed the complaint with the staff of *** *** *** I have responded to our customer, *** ***, via the email address he listed in his complaint.We are currently awaiting our customer's reply and hope to resolve the
complaint directly with our customer.Please let me know if there is any additional actions required.Sincerely,Regina ** B***Property Director, *** *** ***, Weinstein Properties
To Whom It May Concern, I am reaching out on behalf of *** *** * *** *** and Weinstein Properties regarding complaint #***The filer of the complaint, *** *** ** *** *** *** *** expressed concerned with the accuracy of her account ledger, the delinquent
balance that is owed, as well as the amount of payment necessary to cancel her upcoming eviction Ms*** moved in on 8/17/Her original lease had a lease expiration date of 4/9/and specified a monthly base rent of $***, monthly storm water of $***, and a monthly trash charge of $*** totaling $***The lease also outlines that the resident is responsible for their water bill, which is billed to the resident’s account via their resident statement each month along with their rent, storm water, and trashPlease note that the monthly water bill does vary each month based upon the resident’s usage. We issued Ms*** a renewal in February and she returned the renewal electing a month lease with total month charges (excluding the monthly water, which varies in amount by usage) of $***. Unfortunately an office error was made and the renewal was not entered into our system in a timely manner resulting in an error on the account ledger for the month of April In an effort to correct the account, an additional error was madeWe worked with our accounting department to thoroughly review the ledger in full and made all necessary corrections including reallocating payments as necessaryThe current account balance of $*** is accurate and we have verified this with our accounting team. It should be noted that beginning in November 2016, Ms*** failed to make on time payments each month which resulted in subsequent monthly late fees, attorney fees, court costs, and eviction feesFor example, in November, she failed to make any payment and did not make another payment until December 15, which was for $***Per our lease agreement which Ms*** signed, all payments received all allocated to the oldest charges on the account firstThis payment did not cover the November balance and at that time, she also owed December in full including the aforementioned late feesEach month after November 2016, she only made partial payments and failed to make any full payments to pay the account in full and also failed to make any on time paymentsDue to this, Ms*** had several evictions scheduledThe management team worked with Ms*** and gave her minimum payments required to cancel her evictions, however they were clear that these payments were to cancel the evictions and would not pay her account off in full. It also should be noted that Ms*** was aware of what her monthly charges were each month as we continued to send her resident statements each month outlining the current month’s charges of $***, which she agreed to when signing her renewal, as well as the current month’s water billThe statements also included any previous balance owedEach month that Ms*** was late on her rent, she received a late letter from our office outlining the charges that were late for that month as well as the late charges assessedEach month she also received an unlawful detainer summons which also included the total monthly charges that that the management team was suing her for Our property manager has offered to sit down with Ms*** and explain the ledger and the delinquent balance month by monthWe have also thoroughly reviewed the account with our accounting department to ensure that all errors on our part were fully corrected and have confirmed that the account balance is accurateThe current account balance is $*** and in order to cancel the upcoming eviction, a payment of at least $*** must be made in certified funds prior to the evictionIt is our position that while account errors were made, Ms*** was aware of her monthly charges owed each month and was not making monthly on time payments, most often only making partial payments. We feel the resolutions we are offering Ms*** are fair and reasonable albeit not the resolution that she is requestingPlease see attachments: Resident Lease, Resident Renewal, Resident Ledger, and Resident Statements. Thank you for your attention to this matter. Sincerely, M*** P***Regional Property Director |Weinstein Properties
Good Afternoon, I am reaching out on behalf of *** *** Apartments and Weinstein Properties regarding complaint #***. The filer of the complaint, *** ** ***, outlined concerns with the terms of her lease agreement, the pro-rated amount of rent due, the refusal of staff to
take a check and her general dissatisfaction with the staff. Ms*** submitted a notice of her intent to vacate on August 5, with a planned move out date of October 5, 2017. Ms***'s Lease Agreement ends on September 17, 2017, however, MsE***’ Lease Agreement requires a 60-day notice of intent to vacate. As Ms*** did not disclose her intent to vacate until August 5th, her lease obligation was extended through days until October 5th. With Ms***’ current Lease Agreement expiring on September 17th, the pro-rated rent due for the time period of September 18th through October 5th is based on a month-to-month rate. As an expression of our gratitude, we did extend the rental rate which expired on September 17th, through September 30th. The pro-rated rent for October 1st through October 5th will be calculated using the month-to-month rate. When Ms*** visited the Leasing Office on September 5th, she attempted to pay her September rent with a temporary check for a personal checking account. This check did not have any pre-printed information on it, such as name & address. In August, Ms*** had attempted to pay rent from this same account with the same type of check. In August, this check was returned for non-payment due to insufficient funds. This was the 2nd check to have been returned due to insufficient funds. Our policy is to not accept checks for payment when there have been two checks returned for insufficient funds. Our Leasing Consultant, Jose E***-***, having just returned from vacation, was not aware of our inability to accept Ms*** check. Laura M***, Leasing Consultant, was aware and interjected when she saw Ms*** presenting the check for payment to Jose. Ms*** became visibly upset and argued with our staff about our policy. At that time our Property Manager, Jennifer V***, was on vacation and unavailable to assist. Ms*** left the office having not submitted a payment. Our management team has been in constant communication with Ms*** to discuss these concerns. Ms*** has been given the courtesy of the expired rental rate applied to the entire month of September. However, the rent due for October will be assessed at a different rate. We feel confident the resolution we have offered is fair albeit not the resolution Ms*** is requesting. Thank you for your attention to this matter. Please let me know if you have any questions. Regina EB*** | Property Director
This is a continued complaint after Complaint ID: *** since it was closed unintendedlyOriginal Complaint in *** *** *** *** *** *** *** *** *** ** * *** * *** ** *** ACCOUT #: *** Rental ZIP: I've been living in Bexley at Tech Ridge almost year and monthsThe apartment was new and I was the first tenant to live in that unitWe don't have a pet and we don't wear shoes at homeIn the main bed room, we put two king mattresses and one small single mattress for my daughterIn a small bed room, we put a king mattress thereBasically we don't have any reason to make the carpet dirtyAnd we regularly cleaned our houseAfter I move out after I bought a new house, I got their bill which says Heavy clean: Carpet Replace: I actually cleaned the carpet and vacuumed before I move outIt wasn't perfect, but I can definitely say that it was quite cleanBut the bill after I move out was this ridiculous billI don't think they are honest about the unit's conditionPlease provide me the reasons and proofs why you did heavy clean and carpet replacementThis is absurd bill that people cannot understandContinued complaint: I've got pictures from the Weinstein propertiesThe picture only shows dirty parts, and not the most parts that I cleanedIt is unpair to bill heavy cleaning charge for these somewhat dirty partsWe lived there year and months and it is expected that there might be some wornout and depreciated partsWeinstein properties wants the tenants to pay all the depreciation parts, which I think unfair since I believe it is also landlord's burden since I paid my rent every monthThe carpet picture shows that it's very small patch of blue stain, which I think it can be cleaned through heavy cleaning serviceAnd I don't think the traffic lanes are extreamly wornWe didn't even wear shoes at homeWe lived there more than two years and depreciation is expected. Will pay $for cleaning, but not carpet replacement which is unfair to tenants
Good Afternoon, I am reaching out on behalf of *** at Wyndham and Weinstein Properties in regards to complaint #***. The filer of the complaint, *** ***, expressed that she was never informed by our leasing office that her future rental payments must be submitted in
certified funds due to the history of non-sufficient fund payments that she previously madeIn addition, she was concerned about the late fees that were added to her account as a result of the leasing office not accepting her personal check payment for December. After thoroughly investigating her concerns and account history, our property manager spoke with Ms*** and apologized for the lack of communication from our leasing officeThe property manager clarified that all future payments must be submitted in certified funds due to the history of non-sufficient fund payments on her account and Ms*** understood and accepted thisDue to the lack of communication, the property manager offered to waive the December late fees and Ms*** was very appreciative of this.We have discussed this matter with Ms*** and resolved all of her concerns to her satisfactionThank you for your attention to this matter
This complaint has been resolved with the resident. We switched his machine with another one from a different apartment. The resident has acknowledged satisfaction via email.
Additionally, this complaint went to the wrong person. Please email any further issues for
*** communities to ***
thanks
Good afternoon, We have investigated the complaint from case # ***and resolved all concerns. Ms*** stated that on more than one occasion she received a late notice for non-payment of rent but had submitted her payment to the leasing office on timeShe also mentioned that she
was sent to court for collections and that our company reported her to the credit reporting agencies for non-paymentShe asked that this be removed from her credit report as all payments were made on timeTo address the concern, the team researched her account and determined that her payments were made on timeOn two occasions her payments were applied to the wrong account due to the letter in her address written on the money order not being legibleThe team realized this and applied the payments correctly, however this was not done until after the late notices were sentWe did not send this matter to court, nor did we report to the credit reporting agenciesWe explained all to Ms *** and she is satisfied with the resolutions to her concerns
The document sent by the customer has been reviewed at this timeThere is no record this was filed by the business and the customer must get in contact with the Credit Bureau reporting this information
Marybeth called stated that Ms*** informed the property manager that the dog was there for daysMarybeth stated that it only takes day for an animal being on a property to do damageThe dog wasn't authorized to be in the apartmentThe apartment smelled of pet urine causing the carpet to be replaced
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details provided by *** *** are not entirely accurateThis, as Ms*** states, never occurred, "At that time, both employees informed Ms*** of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes first." The turnover fee was not something that had been discussed, everShe refers to the lease agreement which I signed, but I will say there were many subjects listed in the lease agreement which the individual working for the property at the time of signing cherry-picked her way through, highlighting this area, or that area, and skipping over any number of topics in the middle deemed "not important" or "this doesn't really apply to you". I, as a consumer, and first time renter am relying on the expertise of these individuals to explain to me what I don't know, or don't understandIf I had truly expected this charge they claim I was so aware of, and signed off on (but ironically was never give a copy of my early lease termination form), is it feasible that I would be this upset and jarred by the charge that came as such surprise? I wouldn't be so vocal with my objections if at any point this was brought up to me, or verbally given warning of in advanceThose opportunities came up, often, and had I heard that I would be charged an additional $500+ dollars for vacating early, that is definitely something I would have considered, and may have changed my course of actionWhen I called to ask about final payment to *** *** (as we would be vacating the property on 9/13/under the assumption the new lease would begin on 9/18/15) I again asked about my credit, and when *** *** would be issuing this sum? The lady from the office (Victoria, I believe) told me to go ahead and pay for the entire month of September, and that my credit would be issued via Corporate and to give them a month to complete this taskNever once, on this last and final opportunity to educate me that I was under pretenses, and that there would be no credit issued, ever, did this person tell me there would be a balance left on the table that I would be ultimately responsible forI realize this comes down to a "he said, she said" scenario which is nearly impossible to deduce truth fromI will only ask again, if this sum of money was so readily explained to me up front, why on earth would I be raising so much concern? Why wouldn't I just pay it and move on? I certainly had no problem paying for each months rent including an up front $pet fee while I was there, as those were agreed upon and understood termsI, as any consumer, would question a fee, or a charge that is on a bill that I had been unaware of, which is precisely the case hereI am a reasonable individual that was simply caught off guard by a fee that could have been explained on many, many occasions, but unfortunately was not
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I did not fail to register anything because there was nothing to register. I notified them and told them I didn't have a pet and that the pet they seen was not mines. Who would have a pet in there home if there is suppose to not be a pet or did not let the leasing office know and you keep a dog there during an home inspection. That make no sense. They don't know what the stain underneath the carpet was or whom did it. They trying to say it was a pet because they seen a animal that was not mines. I feel they trying to get money from somewhere because they did not get a pet deposit for a pet I didn't not have
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, but I will need a copy of the receipt from the cost of the resurfacing before paying the balanceI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Good afternoon, We have investigated the complaint from case ***and resolved all concerns.
*** ***stated that in *** ** ***, our company made a report of an eviction against her to the credit reporting agencies for nonpayment of rentShe also mentioned
that she was not able to purchase a home and her credit score dropped due to this fraudulent reportShe asked that this be removed from her credit report as all payments were made on timeTo address the concern, the team researched her account and determined that her payments were made on time each monthIn *** ** *** her payment was applied to the wrong account due to the address not being legible on the payment The team realized this and applied the payments correctly, however this was not done until after the late notices were sent and an unlawful detainer was filedWe did dismiss the court case prior to obtaining judgment and we did not report to the credit reporting agenciesI have made several attempts to speak to *** *** to discuss, however she has not returned correspondence. At this time we do not believe there is any resolution needed as there was no eviction filed against *** *** and nothing was reported to the credit agencies as she indicated in her concern
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
See attached
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Give a day notice in advance of the lease end date, with a planned move out on the lease end date Opt to break the lease before the lease end date by paying a fee. Opt to turn over possession of the apartment back to management, while remaining responsible for the rental obligation until either the end of the Lease Agreement or another renter takes possession, whichever comes first.My issue is that this option requires an up front fee of $*** and could end up making the tenant pay a significantly higher end total if the unit is not rented ($*** vs $***)Do you like to gamble? I have already signed a agreement with the property stating that I have selected option I just think this is a predatory arrangement where Weinstein Properties is essentially double collecting on rentAs soon as a tenant is found all remaining funds should be paid back to the renter, a rental company should not profit, only prevent loss in this scenarioI understand that I signed a lease agreement, I just think this is a predatory business centric model hence why I have contacted the Revdex.comHopefully they will be forced to amend future agreements on account of this. I have rented from company's and days was always adequate notice, I think it is a little ridiculous that days was required on a month leaseI just feel that this combination of factors is predatory towards rentersI did get an expensive lesson out of this to more closely read my lease agreements, however as a combat veteran and a registered nurse I still don't think it is right.Regards,*** ***
Good Afternoon, I am reaching out on behalf of Addison Crater Woods Apartments and Weinstein Properties regarding complaint #***. The filer of the complaint, *** ***, outlined concerns with a Lady Bugs infestation in his home. Mr*** was unable to speak via phone during operating hours and unable to respond timely to email. Therefore we communicated with his spouse, Mrs***, who is not living in the apartment but is aware of the problem. With Mrs*** assistance we were able to communicate with Mr***. Working with our exterminator we developed a plan to remove Lady Bugs from the apartment while making the home less hospitable to the insect. Our housekeeping staff has been removing Lady Bugs by vacuuming daily (the most recommended strategy)We cleaned all the HVAC ducts and vents inside the apartment home and installed several Lady Bug “homes” in the interior of the wooded area surrounding Mr***’ apartment home. Removal of Lady Bugs from the home will be ongoing, as remedying such an infestation will take time. Understanding this, Mr*** was offered the option to transfer to another apartment within the community. At this time, Mr*** has declined to transfer. Our management team remains available to Mr*** during the ongoing treatment. Our offer to transfer to another apartment home remains available should Mr*** determine this would be best. We feel confident the resolution we have offered is fair. Sincerely, Regina EB*** ***
*** *** *** * *** *** ** ***
* *** *** ***
***
Good Afternoon, I am reaching out on behalf of Kings Crossing and Weinstein Properties in regards to complaint number ***. The filer of the complaint, *** ***, believed that the carpet in his son’s apartment at Kings Crossing should have been steam cleaned rather than replaced
upon move outAfter investigating, our property manager and corporate office took the time to review with Mr*** that the carpet in his son’s apartment was brand new at the time that he moved in and that upon move out, there was significant damage to the carpet which warranted the replacementIt was also explained that his son was being held responsible for a depreciated cost of the carpet instead of the full replacement costMr*** was provided with pictures of the damaged carpet that were taken immediately after his son moved out as well as a carpet estimate from a professional carpet cleaning company that recommended replacement of the carpetAfter reviewing this information, Mr*** agreed that the carpet did in fact need to be replaced and made payment for the amount owed in full In closing, we have thoroughly investigated this complaint and have resolved the matter with Mr*** to his satisfaction. Thank you very much for your time and do let me know if you have any questions or concerns. Respectfully,*** ***Assistant Property Director | Weinstein Properties
June 9, *** *** Revdex.com Claim #*** Dear Ms***: Ms*** moved into *** *** *** *** *** *** *** ** on 1/27/17. Construction started on an adjacent lot behind the *** building sometime in the beginning of February 2017. The
on-site team received their first e-mail from Ms*** on 3/6/inquiring about the constructionThe team advised Ms*** that we were informed that another apartment community was being built in this area. We would like to point out that the *** is located in a relatively new shopping center and the area has been under construction since the property was first built. Construction continues in and around the shopping center to this date. The team offered to allow Ms*** to transfer to another apartment if she felt that the noise was too much for her and that offer was declined. We also credited the wooded view amenity premium in the amount of $*** which would cover the term of her lease. We were not advised that the trees would be removed on the other site before they were taken down and when we realized that this happened we removed the wooded view code from all of the apartments on that side of the buildingThe transfer option along with our lease termination options were given to Ms*** on 3/13/17. Ms*** did not contact the leasing office again until 5/5/and at that time stated that she wanted to terminate her lease. We then provided her with the lease termination options again and she chose the early termination optionMs*** is correct that the wooded view code was showing on this apartment when she entered her notice to vacate. This was simply and oversight that has since been correctedMs*** states that the apartment was unlivable due to the construction on the adjacent lot. We do not agree with this and unfortunately we have no control over the hours that the Town will allow construction to take place. We have voiced our concerns to the Town of *** and have encouraged our residents to do the sameWe also have sent out communications to our residents when we are made aware of late night or early morning construction that is approved by the Town. We also do not agree with Ms***’s statement that she was misled into thinking that there would never be anything built behind this building. This area has been slated for development and is part of the shopping center. The team also does not recall this conversation with Ms***We are sorry that she was inconvenienced by the construction noise but there are multiple other residents that have apartments that face this area and they understand that they live in an area that is up and coming so unfortunately construction is a part of progress in the Town of ***If you have any questions, please feel free to contact me at the e-mail address listed belowWendy T*** Regional Property Director
I have reviewed Revdex.com Case # *** I have discussed the complaint with the staff of *** *** *** I have responded to our customer, *** ***, via the email address he listed in his complaint.We are currently awaiting our customer's reply and hope to resolve the
complaint directly with our customer.Please let me know if there is any additional actions required.Sincerely,Regina ** B***Property Director, *** *** ***, Weinstein Properties
To Whom It May Concern, I am reaching out on behalf of *** *** * *** *** and Weinstein Properties regarding complaint #***The filer of the complaint, *** *** ** *** *** *** *** expressed concerned with the accuracy of her account ledger, the delinquent
balance that is owed, as well as the amount of payment necessary to cancel her upcoming eviction Ms*** moved in on 8/17/Her original lease had a lease expiration date of 4/9/and specified a monthly base rent of $***, monthly storm water of $***, and a monthly trash charge of $*** totaling $***The lease also outlines that the resident is responsible for their water bill, which is billed to the resident’s account via their resident statement each month along with their rent, storm water, and trashPlease note that the monthly water bill does vary each month based upon the resident’s usage. We issued Ms*** a renewal in February and she returned the renewal electing a month lease with total month charges (excluding the monthly water, which varies in amount by usage) of $***. Unfortunately an office error was made and the renewal was not entered into our system in a timely manner resulting in an error on the account ledger for the month of April In an effort to correct the account, an additional error was madeWe worked with our accounting department to thoroughly review the ledger in full and made all necessary corrections including reallocating payments as necessaryThe current account balance of $*** is accurate and we have verified this with our accounting team. It should be noted that beginning in November 2016, Ms*** failed to make on time payments each month which resulted in subsequent monthly late fees, attorney fees, court costs, and eviction feesFor example, in November, she failed to make any payment and did not make another payment until December 15, which was for $***Per our lease agreement which Ms*** signed, all payments received all allocated to the oldest charges on the account firstThis payment did not cover the November balance and at that time, she also owed December in full including the aforementioned late feesEach month after November 2016, she only made partial payments and failed to make any full payments to pay the account in full and also failed to make any on time paymentsDue to this, Ms*** had several evictions scheduledThe management team worked with Ms*** and gave her minimum payments required to cancel her evictions, however they were clear that these payments were to cancel the evictions and would not pay her account off in full. It also should be noted that Ms*** was aware of what her monthly charges were each month as we continued to send her resident statements each month outlining the current month’s charges of $***, which she agreed to when signing her renewal, as well as the current month’s water billThe statements also included any previous balance owedEach month that Ms*** was late on her rent, she received a late letter from our office outlining the charges that were late for that month as well as the late charges assessedEach month she also received an unlawful detainer summons which also included the total monthly charges that that the management team was suing her for Our property manager has offered to sit down with Ms*** and explain the ledger and the delinquent balance month by monthWe have also thoroughly reviewed the account with our accounting department to ensure that all errors on our part were fully corrected and have confirmed that the account balance is accurateThe current account balance is $*** and in order to cancel the upcoming eviction, a payment of at least $*** must be made in certified funds prior to the evictionIt is our position that while account errors were made, Ms*** was aware of her monthly charges owed each month and was not making monthly on time payments, most often only making partial payments. We feel the resolutions we are offering Ms*** are fair and reasonable albeit not the resolution that she is requestingPlease see attachments: Resident Lease, Resident Renewal, Resident Ledger, and Resident Statements. Thank you for your attention to this matter. Sincerely, M*** P***Regional Property Director |Weinstein Properties
Good Afternoon, I am reaching out on behalf of *** *** Apartments and Weinstein Properties regarding complaint #***. The filer of the complaint, *** ** ***, outlined concerns with the terms of her lease agreement, the pro-rated amount of rent due, the refusal of staff to
take a check and her general dissatisfaction with the staff. Ms*** submitted a notice of her intent to vacate on August 5, with a planned move out date of October 5, 2017. Ms***'s Lease Agreement ends on September 17, 2017, however, MsE***’ Lease Agreement requires a 60-day notice of intent to vacate. As Ms*** did not disclose her intent to vacate until August 5th, her lease obligation was extended through days until October 5th. With Ms***’ current Lease Agreement expiring on September 17th, the pro-rated rent due for the time period of September 18th through October 5th is based on a month-to-month rate. As an expression of our gratitude, we did extend the rental rate which expired on September 17th, through September 30th. The pro-rated rent for October 1st through October 5th will be calculated using the month-to-month rate. When Ms*** visited the Leasing Office on September 5th, she attempted to pay her September rent with a temporary check for a personal checking account. This check did not have any pre-printed information on it, such as name & address. In August, Ms*** had attempted to pay rent from this same account with the same type of check. In August, this check was returned for non-payment due to insufficient funds. This was the 2nd check to have been returned due to insufficient funds. Our policy is to not accept checks for payment when there have been two checks returned for insufficient funds. Our Leasing Consultant, Jose E***-***, having just returned from vacation, was not aware of our inability to accept Ms*** check. Laura M***, Leasing Consultant, was aware and interjected when she saw Ms*** presenting the check for payment to Jose. Ms*** became visibly upset and argued with our staff about our policy. At that time our Property Manager, Jennifer V***, was on vacation and unavailable to assist. Ms*** left the office having not submitted a payment. Our management team has been in constant communication with Ms*** to discuss these concerns. Ms*** has been given the courtesy of the expired rental rate applied to the entire month of September. However, the rent due for October will be assessed at a different rate. We feel confident the resolution we have offered is fair albeit not the resolution Ms*** is requesting. Thank you for your attention to this matter. Please let me know if you have any questions. Regina EB*** | Property Director
This is a continued complaint after Complaint ID: *** since it was closed unintendedlyOriginal Complaint in *** *** *** *** *** *** *** *** *** ** * *** * *** ** *** ACCOUT #: *** Rental ZIP: I've been living in Bexley at Tech Ridge almost year and monthsThe apartment was new and I was the first tenant to live in that unitWe don't have a pet and we don't wear shoes at homeIn the main bed room, we put two king mattresses and one small single mattress for my daughterIn a small bed room, we put a king mattress thereBasically we don't have any reason to make the carpet dirtyAnd we regularly cleaned our houseAfter I move out after I bought a new house, I got their bill which says Heavy clean: Carpet Replace: I actually cleaned the carpet and vacuumed before I move outIt wasn't perfect, but I can definitely say that it was quite cleanBut the bill after I move out was this ridiculous billI don't think they are honest about the unit's conditionPlease provide me the reasons and proofs why you did heavy clean and carpet replacementThis is absurd bill that people cannot understandContinued complaint: I've got pictures from the Weinstein propertiesThe picture only shows dirty parts, and not the most parts that I cleanedIt is unpair to bill heavy cleaning charge for these somewhat dirty partsWe lived there year and months and it is expected that there might be some wornout and depreciated partsWeinstein properties wants the tenants to pay all the depreciation parts, which I think unfair since I believe it is also landlord's burden since I paid my rent every monthThe carpet picture shows that it's very small patch of blue stain, which I think it can be cleaned through heavy cleaning serviceAnd I don't think the traffic lanes are extreamly wornWe didn't even wear shoes at homeWe lived there more than two years and depreciation is expected. Will pay $for cleaning, but not carpet replacement which is unfair to tenants
Good Afternoon, I am reaching out on behalf of *** at Wyndham and Weinstein Properties in regards to complaint #***. The filer of the complaint, *** ***, expressed that she was never informed by our leasing office that her future rental payments must be submitted in
certified funds due to the history of non-sufficient fund payments that she previously madeIn addition, she was concerned about the late fees that were added to her account as a result of the leasing office not accepting her personal check payment for December. After thoroughly investigating her concerns and account history, our property manager spoke with Ms*** and apologized for the lack of communication from our leasing officeThe property manager clarified that all future payments must be submitted in certified funds due to the history of non-sufficient fund payments on her account and Ms*** understood and accepted thisDue to the lack of communication, the property manager offered to waive the December late fees and Ms*** was very appreciative of this.We have discussed this matter with Ms*** and resolved all of her concerns to her satisfactionThank you for your attention to this matter
This complaint has been resolved with the resident. We switched his machine with another one from a different apartment. The resident has acknowledged satisfaction via email.
Additionally, this complaint went to the wrong person. Please email any further issues for
*** communities to ***
thanks
Good afternoon, We have investigated the complaint from case # ***and resolved all concerns. Ms*** stated that on more than one occasion she received a late notice for non-payment of rent but had submitted her payment to the leasing office on timeShe also mentioned that she
was sent to court for collections and that our company reported her to the credit reporting agencies for non-paymentShe asked that this be removed from her credit report as all payments were made on timeTo address the concern, the team researched her account and determined that her payments were made on timeOn two occasions her payments were applied to the wrong account due to the letter in her address written on the money order not being legibleThe team realized this and applied the payments correctly, however this was not done until after the late notices were sentWe did not send this matter to court, nor did we report to the credit reporting agenciesWe explained all to Ms *** and she is satisfied with the resolutions to her concerns
The document sent by the customer has been reviewed at this timeThere is no record this was filed by the business and the customer must get in contact with the Credit Bureau reporting this information
Marybeth called stated that Ms*** informed the property manager that the dog was there for daysMarybeth stated that it only takes day for an animal being on a property to do damageThe dog wasn't authorized to be in the apartmentThe apartment smelled of pet urine causing the carpet to be replaced
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details provided by *** *** are not entirely accurateThis, as Ms*** states, never occurred, "At that time, both employees informed Ms*** of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes first." The turnover fee was not something that had been discussed, everShe refers to the lease agreement which I signed, but I will say there were many subjects listed in the lease agreement which the individual working for the property at the time of signing cherry-picked her way through, highlighting this area, or that area, and skipping over any number of topics in the middle deemed "not important" or "this doesn't really apply to you". I, as a consumer, and first time renter am relying on the expertise of these individuals to explain to me what I don't know, or don't understandIf I had truly expected this charge they claim I was so aware of, and signed off on (but ironically was never give a copy of my early lease termination form), is it feasible that I would be this upset and jarred by the charge that came as such surprise? I wouldn't be so vocal with my objections if at any point this was brought up to me, or verbally given warning of in advanceThose opportunities came up, often, and had I heard that I would be charged an additional $500+ dollars for vacating early, that is definitely something I would have considered, and may have changed my course of actionWhen I called to ask about final payment to *** *** (as we would be vacating the property on 9/13/under the assumption the new lease would begin on 9/18/15) I again asked about my credit, and when *** *** would be issuing this sum? The lady from the office (Victoria, I believe) told me to go ahead and pay for the entire month of September, and that my credit would be issued via Corporate and to give them a month to complete this taskNever once, on this last and final opportunity to educate me that I was under pretenses, and that there would be no credit issued, ever, did this person tell me there would be a balance left on the table that I would be ultimately responsible forI realize this comes down to a "he said, she said" scenario which is nearly impossible to deduce truth fromI will only ask again, if this sum of money was so readily explained to me up front, why on earth would I be raising so much concern? Why wouldn't I just pay it and move on? I certainly had no problem paying for each months rent including an up front $pet fee while I was there, as those were agreed upon and understood termsI, as any consumer, would question a fee, or a charge that is on a bill that I had been unaware of, which is precisely the case hereI am a reasonable individual that was simply caught off guard by a fee that could have been explained on many, many occasions, but unfortunately was not
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I did not fail to register anything because there was nothing to register. I notified them and told them I didn't have a pet and that the pet they seen was not mines. Who would have a pet in there home if there is suppose to not be a pet or did not let the leasing office know and you keep a dog there during an home inspection. That make no sense. They don't know what the stain underneath the carpet was or whom did it. They trying to say it was a pet because they seen a animal that was not mines. I feel they trying to get money from somewhere because they did not get a pet deposit for a pet I didn't not have
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, but I will need a copy of the receipt from the cost of the resurfacing before paying the balanceI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Good afternoon, We have investigated the complaint from case ***and resolved all concerns.
*** ***stated that in *** ** ***, our company made a report of an eviction against her to the credit reporting agencies for nonpayment of rentShe also mentioned
that she was not able to purchase a home and her credit score dropped due to this fraudulent reportShe asked that this be removed from her credit report as all payments were made on timeTo address the concern, the team researched her account and determined that her payments were made on time each monthIn *** ** *** her payment was applied to the wrong account due to the address not being legible on the payment The team realized this and applied the payments correctly, however this was not done until after the late notices were sent and an unlawful detainer was filedWe did dismiss the court case prior to obtaining judgment and we did not report to the credit reporting agenciesI have made several attempts to speak to *** *** to discuss, however she has not returned correspondence. At this time we do not believe there is any resolution needed as there was no eviction filed against *** *** and nothing was reported to the credit agencies as she indicated in her concern
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
See attached
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Give a day notice in advance of the lease end date, with a planned move out on the lease end date Opt to break the lease before the lease end date by paying a fee. Opt to turn over possession of the apartment back to management, while remaining responsible for the rental obligation until either the end of the Lease Agreement or another renter takes possession, whichever comes first.My issue is that this option requires an up front fee of $*** and could end up making the tenant pay a significantly higher end total if the unit is not rented ($*** vs $***)Do you like to gamble? I have already signed a agreement with the property stating that I have selected option I just think this is a predatory arrangement where Weinstein Properties is essentially double collecting on rentAs soon as a tenant is found all remaining funds should be paid back to the renter, a rental company should not profit, only prevent loss in this scenarioI understand that I signed a lease agreement, I just think this is a predatory business centric model hence why I have contacted the Revdex.comHopefully they will be forced to amend future agreements on account of this. I have rented from company's and days was always adequate notice, I think it is a little ridiculous that days was required on a month leaseI just feel that this combination of factors is predatory towards rentersI did get an expensive lesson out of this to more closely read my lease agreements, however as a combat veteran and a registered nurse I still don't think it is right.Regards,*** ***
Good Afternoon, I am reaching out on behalf of Addison Crater Woods Apartments and Weinstein Properties regarding complaint #***. The filer of the complaint, *** ***, outlined concerns with a Lady Bugs infestation in his home. Mr*** was unable to speak via phone during operating hours and unable to respond timely to email. Therefore we communicated with his spouse, Mrs***, who is not living in the apartment but is aware of the problem. With Mrs*** assistance we were able to communicate with Mr***. Working with our exterminator we developed a plan to remove Lady Bugs from the apartment while making the home less hospitable to the insect. Our housekeeping staff has been removing Lady Bugs by vacuuming daily (the most recommended strategy)We cleaned all the HVAC ducts and vents inside the apartment home and installed several Lady Bug “homes” in the interior of the wooded area surrounding Mr***’ apartment home. Removal of Lady Bugs from the home will be ongoing, as remedying such an infestation will take time. Understanding this, Mr*** was offered the option to transfer to another apartment within the community. At this time, Mr*** has declined to transfer. Our management team remains available to Mr*** during the ongoing treatment. Our offer to transfer to another apartment home remains available should Mr*** determine this would be best. We feel confident the resolution we have offered is fair. Sincerely, Regina EB*** ***
*** *** *** * *** *** ** ***
* *** *** ***
***
Good Afternoon, I am reaching out on behalf of Kings Crossing and Weinstein Properties in regards to complaint number ***. The filer of the complaint, *** ***, believed that the carpet in his son’s apartment at Kings Crossing should have been steam cleaned rather than replaced
upon move outAfter investigating, our property manager and corporate office took the time to review with Mr*** that the carpet in his son’s apartment was brand new at the time that he moved in and that upon move out, there was significant damage to the carpet which warranted the replacementIt was also explained that his son was being held responsible for a depreciated cost of the carpet instead of the full replacement costMr*** was provided with pictures of the damaged carpet that were taken immediately after his son moved out as well as a carpet estimate from a professional carpet cleaning company that recommended replacement of the carpetAfter reviewing this information, Mr*** agreed that the carpet did in fact need to be replaced and made payment for the amount owed in full In closing, we have thoroughly investigated this complaint and have resolved the matter with Mr*** to his satisfaction. Thank you very much for your time and do let me know if you have any questions or concerns. Respectfully,*** ***Assistant Property Director | Weinstein Properties