Re: Case # [redacted] We have investigated the complaint from MrDonnie [redacted] (case # [redacted] ) and have resolved the matter with the resident to their satisfactionMr [redacted] reported repair needs on Friday, June 24, Our Maintenance Supervisor immediately met with Mr [redacted] and addressed his concerns that same dayWe appreciate the opportunity to serve our customers and thankful for Mr [redacted] commitment to our community.Sincerely,
Good Afternoon,I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted] .The filer of the complaint, [redacted] , returned possession of her apartment home on June 24th with no prior written notice of intent to vacateMs [redacted] ’ current lease expiration date is January 8th Along with the keys to her home, Ms [redacted] provided a letter in which she expressed concern regarding a leaking hole in her ceiling and the presence of mold & mildew in and around itMs [redacted] indicated that she contacted maintenance several times over the last months but that no one ever responded to investigate and/or make any necessary repairs.Upon receipt of her letter and keys, our maintenance supervisor and property manager immediately reported to the home and did find a small hole in the master bedroom ceilingThere was no mold or mildew present nor was there any water damage or moisture to suggest that it had, at one time, been leakingThe property manager then investigated the complete work order history for the home and found that no work orders were entered for the hole, the alleged leak, or for the alleged mold/mildew concern.The property manager has made several attempts to contact Ms [redacted] to discuss her concerns but has yet to receive a response.After a thorough investigation, we believe Ms [redacted] ’ complaint to be without merit and will not be providing the proposed resolutionIt is our position that she did not report her concern of a hole, a leak, or mold/mildew therefore our maintenance team did not have an opportunity to respond to make the necessary repairsFurthermore, the hole does not appear to be from a leak and there is no mold or mildew present in or around it.Please let me know if you have any questions or concerns.Thanks,Marybeth P [redacted]
Good Afternoon, I am reaching out on behalf of [redacted] & [redacted] and Weinstein Properties regarding complaint # [redacted] The filer of the complaint, [redacted] , outlined concerns with the damage charges added to her account upon her move out, specifically the charges that resulted from a leak that occurred while she occupied the homeThe charges in question are $ [redacted] for drywall repairs & paint, $ [redacted] for a replacement toilet, and $ [redacted] in onsite maintenance labor associated with the leak and all repairs The leak and subsequent damages to the premises were the direct result of a guest of the home’s improper use of utilitiesSpecifically, Ms [redacted] guest flushed a cellular phone down the toilet causing a significant blockage that resulted in the toilet needing complete replacement by our maintenance teamIn addition, the leak caused drywall damage that required repair & paint from a professional vendor [redacted] notified our management team that the cellular phone that was flushed by Ms [redacted] guest was involved in an active criminal investigationWhen the police spoke with Ms [redacted] , she confirmed that the cellular phone was flushed down the toilet by a guest of her homeAs the police verified the leak was caused by the improper use of utilities by her guest, it is our position that all charges related to this incident will be the responsibility of Ms [redacted] Per the lease agreement that Ms [redacted] signed, as the leaseholder, she is responsible for the actions of her occupants & guests including those actions that resulted in damageOur management team has reached out to Ms [redacted] to discuss her concerns and at that time, she denied submitting a Revdex.com complaint and confirmed that she has or concerns regarding the leak charges added to her accountAt this time, we believe we have resolved Ms [redacted] concern to her satisfactionThank you for your attention to this matterSincerely,Marybeth P [redacted]
Good Afternoon, We have investigated the complaint from case # [redacted] and resolved all concerns [redacted] stated that she was upset with the final bill of [redacted] She requested that we remove the charges on the account for damages, as they had been residents of the home for ** years and disagreed with the chargesTo address the concern, the team researched the move out inspection form and summary, as well as photos of the damages upon move out We recognize the long term residency and fact that many of the damages may have been from wear and tear from the past ** years and outlived their depreciated valueThe team did not understand our policy on depreciation when calculating the charges therefore, we will be crediting the account in fullWe have discussed with [redacted] *** and sincerely apologized and made her aware that we have credited her account in the amount of [redacted] .She was satisfied with the resolutionThanks, [redacted] *** [redacted]
This is in reference to a complaint submitted by [redacted] (complaint # [redacted] )As Mr [redacted] stated, he entered into a legal and binding contract with Weinstein Properties at our apartment community, [redacted] ** The initial lease term began 8/10/with an initial end date of 1/8/ The lease clearly states that if either party intends to non-renew the lease, that party must provide a written notice of intent at least days prior to lease ending date Additionally, if neither party chooses to terminate, the lease automatically renews on a day termMr [redacted] was mailed a renewal offer to which he failed to respond In addition, he faxed a notice to vacate to the leasing office on December 23rd, 2016, and signed a vacate notice on 12/23/with a “rent responsible” date of 2/20/We are perfectly within our rights to hold Mr [redacted] responsible for the notice period or the time a new resident takes possession of the apartment – whichever occurs first Luckily, we have received an application for the apartment and are processing it now Assuming everything goes through, the apartment will be reoccupied prior to mid-January and MrBenjamin’s financial responsibility will reduce substantiallyMr [redacted] should follow up directly with the leasing office for further informationThank you
MrsB*** called from the business she stated that they are actively working with Mr [redacted] to resolve the issueMr [redacted] schedule has made it slightly difficult to get the situation resolved soonerMrsB [redacted] stated that they will be working with Mr [redacted] until they get the issue resolvedShe didn't realize how difficult it was to get rid of lady bugs
Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties regarding complaint # [redacted] The filer of the complaint, [redacted] outlined concerns with charges for damaged carpet upon moving outMrs [redacted] , Mr [redacted] ’s wife and also an occupant of the home, contacted me via email on Thursday, February 9, After a brief email exchange, we spoke on Monday, February 12, During the time spent researching their concern, I remained in communication with Mrs [redacted] Mrs [redacted] informed me there were stains on the carpet when they moved in, and that this was documented on the moinspection form I confirmed the moinspection did have notations regarding carpet stains as Mrs [redacted] indicated Unfortunately the moinspection form had not been properly processed, to allow for a thorough comparison of damages found during moduring the move-out inspection process As a result of our findings, the $ [redacted] charges assessed for carpet stains was waived and removed from their bill on February 12, An itemized list, showing all charges and payments was also supplied to Mrs [redacted] on February 13, We feel confident the resolution we have offered is fairSincerely, Regina *B*** | Property Director
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
We have investigated the complaint from [redacted] (case # [redacted] ) and feel confident that the resolution we have offered is fair, albeit not the resolution requested After further investigation the charges were verifiedPhotographs were taken of the carpet and an estimate was provided by the community carpet cleaning vendor, Carpet Warehouse, on 3/4/to consider replacement due to “blue stains doubtful to remove and will be a noticeable patch & traffic lanes extremely worn/discolored” The carpet depreciation is based on the assumption that a carpet should last for years or monthsTaking into consideration that the carpet was new at move in and the household residency was from 10/30/to 03/03/or months, there was a remaining “lifespan” of months for the carpet The full replacement cost of $was pro-rated based on the remaining months and the resident was assessed a fee of $for that depreciation.Photographs were also taken referencing the cleaning issues on all kitchen appliances and overall bathroom areaA receipt for the apartment cleaning was provided by the community cleaning vendor, Centex, of work completed on 3/7/3016, which referenced a heavy cleanBased on this information, Bexley at Tech Ridge and Weinstein Properties are confident the unit was not left in the condition described by the resident at the time of move out Weinstein Properties, as a response to the resident’s general unhappiness, has agreed to an updated fee settlement of a 25% discountCopies of the estimates and invoices have been attached
Ms [redacted] contacted the leasing office on Monday, October 3rd in regards to loud singing emanating from the apartment above hers Our property manager, Arra N***, contacted our community Courtesy Officer, who responds to complaints of this nature Officer [redacted] was aware of previous complaints, however, the last documented one was from December, Arra reached out to the neighbor who resides above Ms [redacted] and explained why the behavior wasn't appropriate and that it must cease immediately The resident apologized and agreed immediately We don't anticipate any more noise issues If any occur, Ms [redacted] should contact the Courtesy Officer and leasing office immediately We do not offer financial compensation in regards to noise complaints or other issues such as the ones Ms [redacted] described She is certainly welcome and encouraged to bring any further concerns directly to Arra N [redacted] for resolution Thanks
Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties regarding complaint # [redacted] The filer of the complaint, [redacted] outlines concerns with the damage charges added to her account upon her move out, specifically the depreciated carpet replacement chargeMs [redacted] moved in on 7/7/In November a pet was added to the home When she moved out on 7/9/17, the maintenance supervisor along with a professional carpet cleaning company thoroughly inspected the carpet in the home Immediately identifiable were multiple stains on the top side of the carpet in both bedrooms and living room As our standard practice is to inspect the underside of carpets for pet damage after each residency, they pulled back the carpet in the living room and bedrooms In doing so they discovered multiple pet urine stains that had soaked through the carpet threads and carpet backingPet urine stains of this nature cannot be corrected with cleaning and based upon the recommendation of a professional carpet cleaning company, we replaced the carpetIt should be noted that the professional carpet cleaning company does not stand to gain from recommending replacement as the community uses a completely different vendor for carpet replacementsThe carpet used at this community has a year life spanThe carpet in Ms [redacted] home was installed on 9/30/at a cost of $***At the time of her move out on 7/9/17, the carpet was months old and had another months in its life spanWe did take these months into consideration and rather than charging the full cost of the replacement, we depreciated that cost to a $ [redacted] charge, or months’ worth of the original costMs [redacted] mentioned her carpet was not brand new when she moved in, as another resident lived in the home from October until June In addition to the standard procedures of inspection after move out, this particular previous resident transferred to another apartment home at [redacted] ***, sparking additional inspections of the home in May 2016, as a part of our transfer process The previous resident is known by staff to not own any pets None of the inspections done before or after move out found any stains on the top of the carpet nor pet urine or pet odor, and no stains on the backing of the carpetThe Assistant Property Manager personally inspected the home in preparation for Ms [redacted] move in and did not notice any pet odor or carpet stainsIn addition, Ms [redacted] moved in on 7/7/and was provided with a move in inspection report which she turned in on 7/14/On the move in inspection, Ms [redacted] did note a carpet stain in the living room, but did not indicate stains in the bedrooms nor a smell or concern about pet urine, nor pet odorDuring her residency, Ms [redacted] never brought to our attention any concerns of this natureMs [redacted] also took issue with a charge for a damaged cabinet drawer After researching this concern, we decided to credit the charge back in full and to her satisfactionAfter thoroughly researching her concern with the carpet, it is our position the stains on the bedroom carpet and pet urine stains on the carpet throughout the home occurred during Ms [redacted] residency and she should be responsible for the depreciated carpet costWe feel confident the resolution we have offered is fair albeit not the resolution Ms [redacted] is requestingThank you for your attention to this matterPlease let me know if you have any questions [redacted] ***|Property Director
I am the new Regional Property Director over [redacted] I was on vacation last week and unable to respond until today I have discussed the charges with the manager, Kristen R***, looked at pictures of the damages and reviewed your move out file and correspondence between you, [redacted] I feel in crediting your deposit of [redacted] towards your balance due that included one day of RR rent at $25.00, countertop damage at $and missing mailbox key of $leaving a $balance due is fair You had mentioned you did not receive pictures [redacted] The cuts in the countertop are hard to photograph but they are there and the stains are evident and I feel damage charges are warrantedI am certain you would not want to move into an apartment with stain and cut countertops and refinishing is the most economical way to remedy the damage as opposed to replacement, which is very costly I am more inclined to waive the rent charge [redacted] for one extra day, making your balance due [redacted] Is that acceptable to you?
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] First, of all me vacating the apartment has nothing to do with the issueThe first time I talked with someone from maintenance was on a Saturday April 9, 2016, when I called and left a message and the maintenance man called me back from a number beginning with (804) 971; and told me that it was nothing that he could do and that he would need to call a contractor who services roofs on that Monday to take a look and see what the issuesThere was mold due to standing water from rain leakingThe issue is that there was a whole and it leaked water when it rained and no one ever came out to fix it after I had talked to someone from the maintenance departmentI just don't want to be responsible for something I didn't do or cause Regards [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.1.Weinstein admits to the stain in the living room being reported, yet no action was taken and proves carpet could have other stains not addressed by the company especially those on the opposite side of the carpet that would not have been seen during move inWeinstein Properties reported stains where heavy furniture was so there is no way to produce stains in that locationImprint of furniture can be seen in one of the photosWeinstein Properties stated that they always pull up carpet and do an extensive lookCan the property produce proof through valid photos from previous tenants move out proving that the stains were not pre-existingIn regards to my dog that I brought in November and added to the lease through an addendum dated 11/1/16, he is house trained and was brought house trainedI can provide documentation from the previous owner that he was house trainedIt was reported to us that the previous tenant ran a day care in that apartment homeCould those stains be accidental spills from children Regards, [redacted]
Good Afternoon, I am reaching out on behalf of [redacted] *** & Weinstein Properties regarding Complaint # [redacted] The filer of the complaint, [redacted] , brought forth concerns about the leasing office removing a leaseholder from his lease agreement without his consent [redacted] entered a lease agreement with his spouse, [redacted] , and another adult, [redacted] ***All parties are listed as leaseholders and therefore equally financially responsible for the apartmentPlease see the attached lease agreement [redacted] recently requested to be removed from the lease agreement and completed the appropriate paperwork at the leasing office to get the process startedHowever, our leasing team directly informed him that in order to be removed from the lease agreement, [redacted] would also have to agree to this and sign the paperwork as well [redacted] have not agreed to remove [redacted] and have not signed the paperwork to have him removed from the lease agreementTherefore, all parties continue to remain on the lease agreement and are all still equally financially responsible for the lease agreement and the apartment [redacted] ***’s spouse, [redacted] ***, is not listed as an occupant or leaseholder of [redacted] and [redacted] leaseShe applied, and was qualified for, an apartment at Addison Crater Woods all on her ownShe is currently listed as the sole leaseholder/occupant of the home, please see attached lease for [redacted] ***Please note that because [redacted] *** was not and is not listed as a current occupant or a current leaseholder of any other home on our property or with Weinstein Properties and because she qualified to live at [redacted] *** on her own, we were obligated to approve her to begin her lease agreementWe did not have knowledge that [redacted] intended to move out of his current home that he shares with [redacted] and move in with [redacted] We have reached out to [redacted] and explained that he, his wife, and [redacted] still remain on the lease agreement and are equally responsible for the apartment [redacted] was happy to know that [redacted] has not been removed and that we would never remove a leaseholder or occupant without he and [redacted] permission in writingAs this appears to be a roommate dispute, we have offered early termination options as well as the option for [redacted] to transfer in the middle of their lease term should they decide to move forward with removing [redacted] from the lease agreementIn addition, we have spoken with [redacted] *** who denied that [redacted] is occupying her home with herWe have attempted to reach out to [redacted] but he is currently out of town for military trainingWe have expressed to [redacted] *** that [redacted] is still responsible for the lease agreement that he shares with [redacted] We have thoroughly investigated this matter and believe we have resolved it to [redacted] ’s satisfactionIn addition, we have offered him fair and reasonable options to assist with resolving the civil dispute he is having with his roommateThank you for your attention to this matterPlease let me know if you have any questions or concernsSincerely, [redacted] [redacted] [redacted] * [redacted] * [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached please find the numerous complaints made during my time on the property which includes incidents involving my former neighbors while I lived in Unit # [redacted] along with complaints regarding Unit #*** In addition to the noise complaints, please make note of the items regarding the washing machine issue (which is still ongoing) and the use of pac [redacted] peanuts to resolve the problem of bugs coming from outside via the patio door I had to buy foam buffers to keep the washing machine from spinning all over the place (which has knocked over two bottles of laundry detergent twice) and caulk to fill in the giant gap beneath my patio door to stop the draft and the bugs from coming into my apartment Monetary compensation should be offered Regards, [redacted] ***
Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted] The filer of the complaint, [redacted] , does not agree with the turnover repair cost fee that was charged to her account Ms [redacted] signed a thirteen month lease starting 2/28/15, but left after less than seven months on 9/13/and so was charged the fee as stated in documents signed by and explained to Ms [redacted] At the time that Ms [redacted] provided her written notice to vacate and terminate the lease early, two employees together reviewed with her the early termination options that are outlined in the lease agreement that she signed At that time, both employees informed Ms [redacted] of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes firstMs [redacted] made an active decision to be held rent responsible and contacted the leasing office numerous times after submitting her notice and intent to vacate to determine whether or not her home had been pre-leased yetIn following up with Ms [redacted] after she filed the Revdex.com complaint, she confirmed that the early termination options were reviewed with her by the two employees but stated that they failed to inform her of the turnover repair cost fee Our property manager has investigated thoroughly and both employees do confidently recall informing Ms [redacted] of the turnover repair cost fee In addition, Ms [redacted] signed documents, the lease agreement and a notice to vacate, that specifically cite the turnover repair cost fee Please note that Ms [redacted] is only being held rent responsible until 10/2/as a new tenant moved in on 10/3/As we value her previous residency with us, our collections agent offered a 29% settlement on her final amount owed This settlement was a courtesy and in no way is an admission of guiltWe have reviewed the complaint and investigated appropriately We have followed up with the filer of the complaint and feel confident that the resolution we have offered is fair, even though it is not the resolution Ms [redacted] requestedPlease let me know if you have any questions or concernsPlease also confirm receipt of this emailThank you for your attention to this matterRespectfully, [redacted] * [redacted]
Re: Case # [redacted] We have investigated the complaint from MrDonnie [redacted] (case # [redacted] ) and have resolved the matter with the resident to their satisfactionMr [redacted] reported repair needs on Friday, June 24, Our Maintenance Supervisor immediately met with Mr [redacted] and addressed his concerns that same dayWe appreciate the opportunity to serve our customers and thankful for Mr [redacted] commitment to our community.Sincerely,
Good Afternoon,I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted] .The filer of the complaint, [redacted] , returned possession of her apartment home on June 24th with no prior written notice of intent to vacateMs [redacted] ’ current lease expiration date is January 8th Along with the keys to her home, Ms [redacted] provided a letter in which she expressed concern regarding a leaking hole in her ceiling and the presence of mold & mildew in and around itMs [redacted] indicated that she contacted maintenance several times over the last months but that no one ever responded to investigate and/or make any necessary repairs.Upon receipt of her letter and keys, our maintenance supervisor and property manager immediately reported to the home and did find a small hole in the master bedroom ceilingThere was no mold or mildew present nor was there any water damage or moisture to suggest that it had, at one time, been leakingThe property manager then investigated the complete work order history for the home and found that no work orders were entered for the hole, the alleged leak, or for the alleged mold/mildew concern.The property manager has made several attempts to contact Ms [redacted] to discuss her concerns but has yet to receive a response.After a thorough investigation, we believe Ms [redacted] ’ complaint to be without merit and will not be providing the proposed resolutionIt is our position that she did not report her concern of a hole, a leak, or mold/mildew therefore our maintenance team did not have an opportunity to respond to make the necessary repairsFurthermore, the hole does not appear to be from a leak and there is no mold or mildew present in or around it.Please let me know if you have any questions or concerns.Thanks,Marybeth P [redacted]
Good Afternoon, I am reaching out on behalf of [redacted] & [redacted] and Weinstein Properties regarding complaint # [redacted] The filer of the complaint, [redacted] , outlined concerns with the damage charges added to her account upon her move out, specifically the charges that resulted from a leak that occurred while she occupied the homeThe charges in question are $ [redacted] for drywall repairs & paint, $ [redacted] for a replacement toilet, and $ [redacted] in onsite maintenance labor associated with the leak and all repairs The leak and subsequent damages to the premises were the direct result of a guest of the home’s improper use of utilitiesSpecifically, Ms [redacted] guest flushed a cellular phone down the toilet causing a significant blockage that resulted in the toilet needing complete replacement by our maintenance teamIn addition, the leak caused drywall damage that required repair & paint from a professional vendor [redacted] notified our management team that the cellular phone that was flushed by Ms [redacted] guest was involved in an active criminal investigationWhen the police spoke with Ms [redacted] , she confirmed that the cellular phone was flushed down the toilet by a guest of her homeAs the police verified the leak was caused by the improper use of utilities by her guest, it is our position that all charges related to this incident will be the responsibility of Ms [redacted] Per the lease agreement that Ms [redacted] signed, as the leaseholder, she is responsible for the actions of her occupants & guests including those actions that resulted in damageOur management team has reached out to Ms [redacted] to discuss her concerns and at that time, she denied submitting a Revdex.com complaint and confirmed that she has or concerns regarding the leak charges added to her accountAt this time, we believe we have resolved Ms [redacted] concern to her satisfactionThank you for your attention to this matterSincerely,Marybeth P [redacted]
Good Afternoon, We have investigated the complaint from case # [redacted] and resolved all concerns [redacted] stated that she was upset with the final bill of [redacted] She requested that we remove the charges on the account for damages, as they had been residents of the home for ** years and disagreed with the chargesTo address the concern, the team researched the move out inspection form and summary, as well as photos of the damages upon move out We recognize the long term residency and fact that many of the damages may have been from wear and tear from the past ** years and outlived their depreciated valueThe team did not understand our policy on depreciation when calculating the charges therefore, we will be crediting the account in fullWe have discussed with [redacted] *** and sincerely apologized and made her aware that we have credited her account in the amount of [redacted] .She was satisfied with the resolutionThanks, [redacted] *** [redacted]
This is in reference to a complaint submitted by [redacted] (complaint # [redacted] )As Mr [redacted] stated, he entered into a legal and binding contract with Weinstein Properties at our apartment community, [redacted] ** The initial lease term began 8/10/with an initial end date of 1/8/ The lease clearly states that if either party intends to non-renew the lease, that party must provide a written notice of intent at least days prior to lease ending date Additionally, if neither party chooses to terminate, the lease automatically renews on a day termMr [redacted] was mailed a renewal offer to which he failed to respond In addition, he faxed a notice to vacate to the leasing office on December 23rd, 2016, and signed a vacate notice on 12/23/with a “rent responsible” date of 2/20/We are perfectly within our rights to hold Mr [redacted] responsible for the notice period or the time a new resident takes possession of the apartment – whichever occurs first Luckily, we have received an application for the apartment and are processing it now Assuming everything goes through, the apartment will be reoccupied prior to mid-January and MrBenjamin’s financial responsibility will reduce substantiallyMr [redacted] should follow up directly with the leasing office for further informationThank you
MrsB*** called from the business she stated that they are actively working with Mr [redacted] to resolve the issueMr [redacted] schedule has made it slightly difficult to get the situation resolved soonerMrsB [redacted] stated that they will be working with Mr [redacted] until they get the issue resolvedShe didn't realize how difficult it was to get rid of lady bugs
Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties regarding complaint # [redacted] The filer of the complaint, [redacted] outlined concerns with charges for damaged carpet upon moving outMrs [redacted] , Mr [redacted] ’s wife and also an occupant of the home, contacted me via email on Thursday, February 9, After a brief email exchange, we spoke on Monday, February 12, During the time spent researching their concern, I remained in communication with Mrs [redacted] Mrs [redacted] informed me there were stains on the carpet when they moved in, and that this was documented on the moinspection form I confirmed the moinspection did have notations regarding carpet stains as Mrs [redacted] indicated Unfortunately the moinspection form had not been properly processed, to allow for a thorough comparison of damages found during moduring the move-out inspection process As a result of our findings, the $ [redacted] charges assessed for carpet stains was waived and removed from their bill on February 12, An itemized list, showing all charges and payments was also supplied to Mrs [redacted] on February 13, We feel confident the resolution we have offered is fairSincerely, Regina *B*** | Property Director
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
We have investigated the complaint from [redacted] (case # [redacted] ) and feel confident that the resolution we have offered is fair, albeit not the resolution requested After further investigation the charges were verifiedPhotographs were taken of the carpet and an estimate was provided by the community carpet cleaning vendor, Carpet Warehouse, on 3/4/to consider replacement due to “blue stains doubtful to remove and will be a noticeable patch & traffic lanes extremely worn/discolored” The carpet depreciation is based on the assumption that a carpet should last for years or monthsTaking into consideration that the carpet was new at move in and the household residency was from 10/30/to 03/03/or months, there was a remaining “lifespan” of months for the carpet The full replacement cost of $was pro-rated based on the remaining months and the resident was assessed a fee of $for that depreciation.Photographs were also taken referencing the cleaning issues on all kitchen appliances and overall bathroom areaA receipt for the apartment cleaning was provided by the community cleaning vendor, Centex, of work completed on 3/7/3016, which referenced a heavy cleanBased on this information, Bexley at Tech Ridge and Weinstein Properties are confident the unit was not left in the condition described by the resident at the time of move out Weinstein Properties, as a response to the resident’s general unhappiness, has agreed to an updated fee settlement of a 25% discountCopies of the estimates and invoices have been attached
Ms [redacted] contacted the leasing office on Monday, October 3rd in regards to loud singing emanating from the apartment above hers Our property manager, Arra N***, contacted our community Courtesy Officer, who responds to complaints of this nature Officer [redacted] was aware of previous complaints, however, the last documented one was from December, Arra reached out to the neighbor who resides above Ms [redacted] and explained why the behavior wasn't appropriate and that it must cease immediately The resident apologized and agreed immediately We don't anticipate any more noise issues If any occur, Ms [redacted] should contact the Courtesy Officer and leasing office immediately We do not offer financial compensation in regards to noise complaints or other issues such as the ones Ms [redacted] described She is certainly welcome and encouraged to bring any further concerns directly to Arra N [redacted] for resolution Thanks
Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties regarding complaint # [redacted] The filer of the complaint, [redacted] outlines concerns with the damage charges added to her account upon her move out, specifically the depreciated carpet replacement chargeMs [redacted] moved in on 7/7/In November a pet was added to the home When she moved out on 7/9/17, the maintenance supervisor along with a professional carpet cleaning company thoroughly inspected the carpet in the home Immediately identifiable were multiple stains on the top side of the carpet in both bedrooms and living room As our standard practice is to inspect the underside of carpets for pet damage after each residency, they pulled back the carpet in the living room and bedrooms In doing so they discovered multiple pet urine stains that had soaked through the carpet threads and carpet backingPet urine stains of this nature cannot be corrected with cleaning and based upon the recommendation of a professional carpet cleaning company, we replaced the carpetIt should be noted that the professional carpet cleaning company does not stand to gain from recommending replacement as the community uses a completely different vendor for carpet replacementsThe carpet used at this community has a year life spanThe carpet in Ms [redacted] home was installed on 9/30/at a cost of $***At the time of her move out on 7/9/17, the carpet was months old and had another months in its life spanWe did take these months into consideration and rather than charging the full cost of the replacement, we depreciated that cost to a $ [redacted] charge, or months’ worth of the original costMs [redacted] mentioned her carpet was not brand new when she moved in, as another resident lived in the home from October until June In addition to the standard procedures of inspection after move out, this particular previous resident transferred to another apartment home at [redacted] ***, sparking additional inspections of the home in May 2016, as a part of our transfer process The previous resident is known by staff to not own any pets None of the inspections done before or after move out found any stains on the top of the carpet nor pet urine or pet odor, and no stains on the backing of the carpetThe Assistant Property Manager personally inspected the home in preparation for Ms [redacted] move in and did not notice any pet odor or carpet stainsIn addition, Ms [redacted] moved in on 7/7/and was provided with a move in inspection report which she turned in on 7/14/On the move in inspection, Ms [redacted] did note a carpet stain in the living room, but did not indicate stains in the bedrooms nor a smell or concern about pet urine, nor pet odorDuring her residency, Ms [redacted] never brought to our attention any concerns of this natureMs [redacted] also took issue with a charge for a damaged cabinet drawer After researching this concern, we decided to credit the charge back in full and to her satisfactionAfter thoroughly researching her concern with the carpet, it is our position the stains on the bedroom carpet and pet urine stains on the carpet throughout the home occurred during Ms [redacted] residency and she should be responsible for the depreciated carpet costWe feel confident the resolution we have offered is fair albeit not the resolution Ms [redacted] is requestingThank you for your attention to this matterPlease let me know if you have any questions [redacted] ***|Property Director
I am the new Regional Property Director over [redacted] I was on vacation last week and unable to respond until today I have discussed the charges with the manager, Kristen R***, looked at pictures of the damages and reviewed your move out file and correspondence between you, [redacted] I feel in crediting your deposit of [redacted] towards your balance due that included one day of RR rent at $25.00, countertop damage at $and missing mailbox key of $leaving a $balance due is fair You had mentioned you did not receive pictures [redacted] The cuts in the countertop are hard to photograph but they are there and the stains are evident and I feel damage charges are warrantedI am certain you would not want to move into an apartment with stain and cut countertops and refinishing is the most economical way to remedy the damage as opposed to replacement, which is very costly I am more inclined to waive the rent charge [redacted] for one extra day, making your balance due [redacted] Is that acceptable to you?
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] First, of all me vacating the apartment has nothing to do with the issueThe first time I talked with someone from maintenance was on a Saturday April 9, 2016, when I called and left a message and the maintenance man called me back from a number beginning with (804) 971; and told me that it was nothing that he could do and that he would need to call a contractor who services roofs on that Monday to take a look and see what the issuesThere was mold due to standing water from rain leakingThe issue is that there was a whole and it leaked water when it rained and no one ever came out to fix it after I had talked to someone from the maintenance departmentI just don't want to be responsible for something I didn't do or cause Regards [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.1.Weinstein admits to the stain in the living room being reported, yet no action was taken and proves carpet could have other stains not addressed by the company especially those on the opposite side of the carpet that would not have been seen during move inWeinstein Properties reported stains where heavy furniture was so there is no way to produce stains in that locationImprint of furniture can be seen in one of the photosWeinstein Properties stated that they always pull up carpet and do an extensive lookCan the property produce proof through valid photos from previous tenants move out proving that the stains were not pre-existingIn regards to my dog that I brought in November and added to the lease through an addendum dated 11/1/16, he is house trained and was brought house trainedI can provide documentation from the previous owner that he was house trainedIt was reported to us that the previous tenant ran a day care in that apartment homeCould those stains be accidental spills from children Regards, [redacted]
Good Afternoon, I am reaching out on behalf of [redacted] *** & Weinstein Properties regarding Complaint # [redacted] The filer of the complaint, [redacted] , brought forth concerns about the leasing office removing a leaseholder from his lease agreement without his consent [redacted] entered a lease agreement with his spouse, [redacted] , and another adult, [redacted] ***All parties are listed as leaseholders and therefore equally financially responsible for the apartmentPlease see the attached lease agreement [redacted] recently requested to be removed from the lease agreement and completed the appropriate paperwork at the leasing office to get the process startedHowever, our leasing team directly informed him that in order to be removed from the lease agreement, [redacted] would also have to agree to this and sign the paperwork as well [redacted] have not agreed to remove [redacted] and have not signed the paperwork to have him removed from the lease agreementTherefore, all parties continue to remain on the lease agreement and are all still equally financially responsible for the lease agreement and the apartment [redacted] ***’s spouse, [redacted] ***, is not listed as an occupant or leaseholder of [redacted] and [redacted] leaseShe applied, and was qualified for, an apartment at Addison Crater Woods all on her ownShe is currently listed as the sole leaseholder/occupant of the home, please see attached lease for [redacted] ***Please note that because [redacted] *** was not and is not listed as a current occupant or a current leaseholder of any other home on our property or with Weinstein Properties and because she qualified to live at [redacted] *** on her own, we were obligated to approve her to begin her lease agreementWe did not have knowledge that [redacted] intended to move out of his current home that he shares with [redacted] and move in with [redacted] We have reached out to [redacted] and explained that he, his wife, and [redacted] still remain on the lease agreement and are equally responsible for the apartment [redacted] was happy to know that [redacted] has not been removed and that we would never remove a leaseholder or occupant without he and [redacted] permission in writingAs this appears to be a roommate dispute, we have offered early termination options as well as the option for [redacted] to transfer in the middle of their lease term should they decide to move forward with removing [redacted] from the lease agreementIn addition, we have spoken with [redacted] *** who denied that [redacted] is occupying her home with herWe have attempted to reach out to [redacted] but he is currently out of town for military trainingWe have expressed to [redacted] *** that [redacted] is still responsible for the lease agreement that he shares with [redacted] We have thoroughly investigated this matter and believe we have resolved it to [redacted] ’s satisfactionIn addition, we have offered him fair and reasonable options to assist with resolving the civil dispute he is having with his roommateThank you for your attention to this matterPlease let me know if you have any questions or concernsSincerely, [redacted] [redacted] [redacted] * [redacted] * [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached please find the numerous complaints made during my time on the property which includes incidents involving my former neighbors while I lived in Unit # [redacted] along with complaints regarding Unit #*** In addition to the noise complaints, please make note of the items regarding the washing machine issue (which is still ongoing) and the use of pac [redacted] peanuts to resolve the problem of bugs coming from outside via the patio door I had to buy foam buffers to keep the washing machine from spinning all over the place (which has knocked over two bottles of laundry detergent twice) and caulk to fill in the giant gap beneath my patio door to stop the draft and the bugs from coming into my apartment Monetary compensation should be offered Regards, [redacted] ***
Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted] The filer of the complaint, [redacted] , does not agree with the turnover repair cost fee that was charged to her account Ms [redacted] signed a thirteen month lease starting 2/28/15, but left after less than seven months on 9/13/and so was charged the fee as stated in documents signed by and explained to Ms [redacted] At the time that Ms [redacted] provided her written notice to vacate and terminate the lease early, two employees together reviewed with her the early termination options that are outlined in the lease agreement that she signed At that time, both employees informed Ms [redacted] of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes firstMs [redacted] made an active decision to be held rent responsible and contacted the leasing office numerous times after submitting her notice and intent to vacate to determine whether or not her home had been pre-leased yetIn following up with Ms [redacted] after she filed the Revdex.com complaint, she confirmed that the early termination options were reviewed with her by the two employees but stated that they failed to inform her of the turnover repair cost fee Our property manager has investigated thoroughly and both employees do confidently recall informing Ms [redacted] of the turnover repair cost fee In addition, Ms [redacted] signed documents, the lease agreement and a notice to vacate, that specifically cite the turnover repair cost fee Please note that Ms [redacted] is only being held rent responsible until 10/2/as a new tenant moved in on 10/3/As we value her previous residency with us, our collections agent offered a 29% settlement on her final amount owed This settlement was a courtesy and in no way is an admission of guiltWe have reviewed the complaint and investigated appropriately We have followed up with the filer of the complaint and feel confident that the resolution we have offered is fair, even though it is not the resolution Ms [redacted] requestedPlease let me know if you have any questions or concernsPlease also confirm receipt of this emailThank you for your attention to this matterRespectfully, [redacted] * [redacted]