Autumn Ridge Apartments

I had lived at this apartment complex for more than 9 years. My husband and I bought a house so we notified them that were moving out. The level a service plummeted. We did request a pre-move out walk through (more than a month before move out day) and they let us know that they would call us to schedule it to fall within 14 days of our move out. We were fine with that. A week before our move out day and they had yet to call us to schedule, I had to go into the office and schedule it myself. Then they didn't even show up at the scheduled time. They showed up a half hour after the scheduled time. That's after I had to call down to the office to see why no one had showed up. Then I requested something in writing/an itemized list of what came up in the walk-through and Darly made me feel so bad for requesting this. Said she never had to do it 5 years and that it was difficult. Well that was surprising to me because the Department of Consumer Affairs says she is REQUIRED to give an itemized statement! "Based on the inspection, the landlord or agent must prepare an itemized statement of repairs or cleaning that the landlord or agent believes the tenant should perform in order to avoid deductions from the tenant's security deposit. The landlord or agent must give the statement to the tenant if the tenant is present for the inspection, or leave it inside the unit if the tenant is not present." This is quoted from the Department of Consumer Affairs website at http://www.dca.ca.gov/publications/landlordbook/sec-deposit.shtml. I even said I was sorry because she seemed so put out! Now even before this the level of staff service wasn't great but we hardly called down for anything so it wasn't a big deal. The maintenance staff was always amazing though.