On June 24, at 5:p.m., a message was received on the emergency maintenance voice message system for Autumn Trace Apartments stating that an area of carpet in one of our resident’s bedrooms was wet Within a matter of minutes a member of the Autumn Trace staff had arrived to access the situation It was confirmed that an area of the carpeting was, in fact, damp The first action taken by the Autumn Trace staff was to vacuum the entire area with a wet/dry vac to remove as much moisture as possible After a through vacuuming of the affected area, a dehumidifier was placed in the bedroom to help reduce any additional moisture in the bedroom The residents of the apartment home were informed that a staff member from Autumn Trace would check on the area the next day by 11:a.m., but if any issues arise in the meantime, to contact the emergency maintenance service again The following day (June 25, 2014) by 10:a.m., a member of the Autumn Trace staff had checked on the affected area and placed a floor fan in the bedroom to further assist with drying of the carpet Later that same day (June 25, 2014) the residents expressed concern for mold growth and member of the Autumn Trace staff, again, checked the affected area A small area of baseboard appeared to have been stained by the water damage, but no mold or mildew was discovered The staff member emptied the dehumidifier, vacuumed the carpeting, and applied a multi-surface product designed to clean, disinfect, deodorize, and reduce odor-causing bacteria while inhibiting mold and mildew growth Moister meter readings were also taken at the affected area All readings were within recommended ranges At that time, the resident was informed that the dehumidifier and fan would be left in the bedroom for another night to ensure any further moisture in the room would be removed The residents were also informed that a staff member would be back the next day to remove the equipment and make any final repairs that may be needed The next day (June 26, 2014) by 10:a.m., a member of the Autumn Trace staff had checked the affected area and removed the floor fan No residual moisture was detected and no visible presence of mold or mildew was found The same day (June 26, 2014) a member of the Autumn Trace staff followed up with the resident and applied a primer to the area of baseboard trim which was believed to have been stained from the water damage Shortly after this, a message was received from one of the residents expressing dissatisfaction with our service The resident was called back to discuss the situation, but no contact was able to be made Later that day, another resident of the household came into the Autumn Trace leasing office to discuss the situation After discussing the service and clarification of any miscommunication, the resident expressed their satisfaction with the service provided, work done and results The next day (June 27, 2014) a final survey of the work completed was conducted by a member of the Autumn Trace staff and all remaining equipment was removed from the resident’s home All residents of Autumn Trace sign a lease agreement upon move in Further, they must initial the clause regarding renter’s insurance This clause specifically states that it is the resident’s responsibility to provide renter’s insurance for their property to safeguard against personal loss It goes on to state that neither management nor owner of the community will be held liable to resident for any loss or damage This is common among residential leases throughout the state It is always Autumn Trace’s attempt to please its residents and potential residents We are sorry to hear of dissatisfaction, in this case, but followed protocol for moisture management in this situation and began procedures within minutes of the first report If I can answer any additional questions, please do not hesitate to contact me Brody [redacted] Property ManagerAutumn Trace Apartment Homes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] On August 10, around 6:at night, I found that my second bedroom of my apartment was yet again floodedThis happened a month or two ago and I filed a report themThe leasing manager lied to the Revdex.com about mold growing in the closetThat night I did find mold yet againI contacted the leasing office and the maintenance several times and left voicemailsAbout thirty minutes to an hour later, I received a call from the maintenance stating that he was in Lafayette and couldn't be here for another minutes and due to my sick child I told him to come first thing in the morningMinutes later I received a call from leasing manager, Brody, stating that if we wouldn't them into our apartment tonight they would do nothing and we would be responsible for all damagesAfter being talked to very rudely we decided to go ahead and them come to look at the flooded roomThey did not arrive here until 9:at night and all they did was place a dehumidifier in the room, yet againThey found the source of the leak that they overlooked twice nowOur water heater was leakingMonths before I called the maintenance office and reported a leak in the water heater and no one came to fix itThey told me that they had other problems to fix first that were emergenciesI feel that something so simple was overlooked and not cared about and caused two incidents of flooding, molding and damages to my baby's roomThe management is so carelessThe next morning the ONLY maintenance man (who does not even live in Kokomo) came to fix the leak and fixed the pipes with temporary PCP pipes and they are bending and it just looks awfulI was told a hour time frame and it took him over hours to do it, with him leaving over and over againYesterday, he came again to check the floor and told me I had to keep the dehumidifier running, which I had every night, but it is doing no goodAll the dehumidifier does it draw moisture out of the air and that's pointless when I have to open the window because the room smells so bad!! Today is Wednesday, August 13, and my second bedroom floor is still floodedNeither the leasing manager, Brody or maintenance have called or stopped by to check on the roomThey are handling the situation very unprofessionalI feel that the lying about the mold was just unacceptable and the fact that the floor is still not repaired and wet, the bedroom is unlivable! I do not want my son in the bedroom smelling the mold toxins and the moisture of the carpetIt is disgusting and hard to even be in there for just a minute to get him a change of clothes each day I want the carpet to be dry and repairs to be madeI want our rent prorated for only being able to use one bedroom when we are paying for a two bedroom
On June 24, 2014 at 5:49 p.m., a message was received on the emergency maintenance voice message system for Autumn Trace Apartments stating that an area of carpet in one of our resident’s bedrooms was wet. Within a matter of 11 minutes a member of the Autumn Trace staff had...
arrived to access the situation. It was confirmed that an area of the carpeting was, in fact, damp. The first action taken by the Autumn Trace staff was to vacuum the entire area with a wet/dry vac to remove as much moisture as possible. After a through vacuuming of the affected area, a dehumidifier was placed in the bedroom to help reduce any additional moisture in the bedroom. The residents of the apartment home were informed that a staff member from Autumn Trace would check on the area the next day by 11:00 a.m., but if any issues arise in the meantime, to contact the emergency maintenance service again.
The following day (June 25, 2014) by 10:45 a.m., a member of the Autumn Trace staff had checked on the affected area and placed a floor fan in the bedroom to further assist with drying of the carpet. Later that same day (June 25, 2014) the residents expressed concern for mold growth and member of the Autumn Trace staff, again, checked the affected area. A small area of baseboard appeared to have been stained by the water damage, but no mold or mildew was discovered. The staff member emptied the dehumidifier, vacuumed the carpeting, and applied a multi-surface product designed to clean, disinfect, deodorize, and reduce odor-causing bacteria while inhibiting mold and mildew growth. Moister meter readings were also taken at the affected area. All readings were within recommended ranges. At that time, the resident was informed that the dehumidifier and fan would be left in the bedroom for another night to ensure any further moisture in the room would be removed. The residents were also informed that a staff member would be back the next day to remove the equipment and make any final repairs that may be needed.
The next day (June 26, 2014) by 10:10 a.m., a member of the Autumn Trace staff had checked the affected area and removed the floor fan. No residual moisture was detected and no visible presence of mold or mildew was found. The same day (June 26, 2014) a member of the Autumn Trace staff followed up with the resident and applied a primer to the area of baseboard trim which was believed to have been stained from the water damage. Shortly after this, a message was received from one of the residents expressing dissatisfaction with our service. The resident was called back to discuss the situation, but no contact was able to be made. Later that day, another resident of the household came into the Autumn Trace leasing office to discuss the situation. After discussing the service and clarification of any miscommunication, the resident expressed their satisfaction with the service provided, work done and results.
The next day (June 27, 2014) a final survey of the work completed was conducted by a member of the Autumn Trace staff and all remaining equipment was removed from the resident’s home.
All residents of Autumn Trace sign a lease agreement upon move in. Further, they must initial the clause regarding renter’s insurance. This clause specifically states that it is the resident’s responsibility to provide renter’s insurance for their property to safeguard against personal loss. It goes on to state that neither management nor owner of the community will be held liable to resident for any loss or damage. This is common among residential leases throughout the state.
It is always Autumn Trace’s attempt to please its residents and potential residents. We are sorry to hear of dissatisfaction, in this case, but followed protocol for moisture management in this situation and began procedures within minutes of the first report. If I can answer any additional questions, please do not hesitate to contact me.
Brody [redacted]Property ManagerAutumn Trace Apartment Homes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
On August 10, 2014 around 6:30 at night, I found that my second bedroom of my apartment
was yet again flooded. This happened a month or two ago and I filed a report them. The leasing manager lied to the Revdex.com about mold growing in the closet. That night I did find mold yet again. I contacted the leasing office and the maintenance several times and left voicemails. About thirty minutes to an hour later, I received a call from the maintenance stating that he was in Lafayette and couldn't be here for another 45 minutes and due to my sick child I told him to come first thing in the morning. Minutes later I received a call from leasing manager, Brody, stating that if we wouldn't them into our apartment tonight they would do nothing and we would be responsible for all damages. After being talked to very rudely we decided to go ahead and them come to look at the flooded room. They did not arrive here until 9:30 at night and all they did was place a dehumidifier in the room, yet again. They found the source of the leak that they overlooked twice now. Our water heater was leaking. Months before I called the maintenance office and reported a leak in the water heater and no one came to fix it. They told me that they had other problems to fix first that were emergencies. I feel that something so simple was overlooked and not cared about and caused two incidents of flooding, molding and damages to my baby's room. The management is so careless. The next morning the ONLY maintenance man (who does not even live in Kokomo) came to fix the leak and fixed the pipes with temporary PCP pipes and they are bending and it just looks awful. I was told a 2 hour time frame and it took him over 3 hours to do it, with him leaving over and over again. Yesterday, he came again to check the floor and told me I had to keep the dehumidifier running, which I had every night, but it is doing no good. All the dehumidifier does it draw moisture out of the air and that's pointless when I have to open the window because the room smells so bad!! Today is Wednesday, August 13, 2014 and my second bedroom floor is still flooded. Neither the leasing manager, Brody or maintenance have called or stopped by to check on the room. They are handling the situation very unprofessional. I feel that the lying about the mold was just unacceptable and the fact that the floor is still not repaired and wet, the bedroom is unlivable! I do not want my son in the bedroom smelling the mold toxins and the moisture of the carpet. It is disgusting and hard to even be in there for just a minute to get him a change of clothes each day.
I want the carpet to be dry and repairs to be made. I want our rent prorated for only being able to use one bedroom when we are paying for a two bedroom.
On June 24, at 5:p.m., a message was received on the emergency maintenance voice message system for Autumn Trace Apartments stating that an area of carpet in one of our resident’s bedrooms was wet Within a matter of minutes a member of the Autumn Trace staff had arrived to access the situation It was confirmed that an area of the carpeting was, in fact, damp The first action taken by the Autumn Trace staff was to vacuum the entire area with a wet/dry vac to remove as much moisture as possible After a through vacuuming of the affected area, a dehumidifier was placed in the bedroom to help reduce any additional moisture in the bedroom The residents of the apartment home were informed that a staff member from Autumn Trace would check on the area the next day by 11:a.m., but if any issues arise in the meantime, to contact the emergency maintenance service again The following day (June 25, 2014) by 10:a.m., a member of the Autumn Trace staff had checked on the affected area and placed a floor fan in the bedroom to further assist with drying of the carpet Later that same day (June 25, 2014) the residents expressed concern for mold growth and member of the Autumn Trace staff, again, checked the affected area A small area of baseboard appeared to have been stained by the water damage, but no mold or mildew was discovered The staff member emptied the dehumidifier, vacuumed the carpeting, and applied a multi-surface product designed to clean, disinfect, deodorize, and reduce odor-causing bacteria while inhibiting mold and mildew growth Moister meter readings were also taken at the affected area All readings were within recommended ranges At that time, the resident was informed that the dehumidifier and fan would be left in the bedroom for another night to ensure any further moisture in the room would be removed The residents were also informed that a staff member would be back the next day to remove the equipment and make any final repairs that may be needed The next day (June 26, 2014) by 10:a.m., a member of the Autumn Trace staff had checked the affected area and removed the floor fan No residual moisture was detected and no visible presence of mold or mildew was found The same day (June 26, 2014) a member of the Autumn Trace staff followed up with the resident and applied a primer to the area of baseboard trim which was believed to have been stained from the water damage Shortly after this, a message was received from one of the residents expressing dissatisfaction with our service The resident was called back to discuss the situation, but no contact was able to be made Later that day, another resident of the household came into the Autumn Trace leasing office to discuss the situation After discussing the service and clarification of any miscommunication, the resident expressed their satisfaction with the service provided, work done and results The next day (June 27, 2014) a final survey of the work completed was conducted by a member of the Autumn Trace staff and all remaining equipment was removed from the resident’s home All residents of Autumn Trace sign a lease agreement upon move in Further, they must initial the clause regarding renter’s insurance This clause specifically states that it is the resident’s responsibility to provide renter’s insurance for their property to safeguard against personal loss It goes on to state that neither management nor owner of the community will be held liable to resident for any loss or damage This is common among residential leases throughout the state It is always Autumn Trace’s attempt to please its residents and potential residents We are sorry to hear of dissatisfaction, in this case, but followed protocol for moisture management in this situation and began procedures within minutes of the first report If I can answer any additional questions, please do not hesitate to contact me Brody [redacted] Property ManagerAutumn Trace Apartment Homes
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] On August 10, around 6:at night, I found that my second bedroom of my apartment was yet again floodedThis happened a month or two ago and I filed a report themThe leasing manager lied to the Revdex.com about mold growing in the closetThat night I did find mold yet againI contacted the leasing office and the maintenance several times and left voicemailsAbout thirty minutes to an hour later, I received a call from the maintenance stating that he was in Lafayette and couldn't be here for another minutes and due to my sick child I told him to come first thing in the morningMinutes later I received a call from leasing manager, Brody, stating that if we wouldn't them into our apartment tonight they would do nothing and we would be responsible for all damagesAfter being talked to very rudely we decided to go ahead and them come to look at the flooded roomThey did not arrive here until 9:at night and all they did was place a dehumidifier in the room, yet againThey found the source of the leak that they overlooked twice nowOur water heater was leakingMonths before I called the maintenance office and reported a leak in the water heater and no one came to fix itThey told me that they had other problems to fix first that were emergenciesI feel that something so simple was overlooked and not cared about and caused two incidents of flooding, molding and damages to my baby's roomThe management is so carelessThe next morning the ONLY maintenance man (who does not even live in Kokomo) came to fix the leak and fixed the pipes with temporary PCP pipes and they are bending and it just looks awfulI was told a hour time frame and it took him over hours to do it, with him leaving over and over againYesterday, he came again to check the floor and told me I had to keep the dehumidifier running, which I had every night, but it is doing no goodAll the dehumidifier does it draw moisture out of the air and that's pointless when I have to open the window because the room smells so bad!! Today is Wednesday, August 13, and my second bedroom floor is still floodedNeither the leasing manager, Brody or maintenance have called or stopped by to check on the roomThey are handling the situation very unprofessionalI feel that the lying about the mold was just unacceptable and the fact that the floor is still not repaired and wet, the bedroom is unlivable! I do not want my son in the bedroom smelling the mold toxins and the moisture of the carpetIt is disgusting and hard to even be in there for just a minute to get him a change of clothes each day I want the carpet to be dry and repairs to be madeI want our rent prorated for only being able to use one bedroom when we are paying for a two bedroom
On June 24, 2014 at 5:49 p.m., a message was received on the emergency maintenance voice message system for Autumn Trace Apartments stating that an area of carpet in one of our resident’s bedrooms was wet. Within a matter of 11 minutes a member of the Autumn Trace staff had...
arrived to access the situation. It was confirmed that an area of the carpeting was, in fact, damp. The first action taken by the Autumn Trace staff was to vacuum the entire area with a wet/dry vac to remove as much moisture as possible. After a through vacuuming of the affected area, a dehumidifier was placed in the bedroom to help reduce any additional moisture in the bedroom. The residents of the apartment home were informed that a staff member from Autumn Trace would check on the area the next day by 11:00 a.m., but if any issues arise in the meantime, to contact the emergency maintenance service again.
The following day (June 25, 2014) by 10:45 a.m., a member of the Autumn Trace staff had checked on the affected area and placed a floor fan in the bedroom to further assist with drying of the carpet. Later that same day (June 25, 2014) the residents expressed concern for mold growth and member of the Autumn Trace staff, again, checked the affected area. A small area of baseboard appeared to have been stained by the water damage, but no mold or mildew was discovered. The staff member emptied the dehumidifier, vacuumed the carpeting, and applied a multi-surface product designed to clean, disinfect, deodorize, and reduce odor-causing bacteria while inhibiting mold and mildew growth. Moister meter readings were also taken at the affected area. All readings were within recommended ranges. At that time, the resident was informed that the dehumidifier and fan would be left in the bedroom for another night to ensure any further moisture in the room would be removed. The residents were also informed that a staff member would be back the next day to remove the equipment and make any final repairs that may be needed.
The next day (June 26, 2014) by 10:10 a.m., a member of the Autumn Trace staff had checked the affected area and removed the floor fan. No residual moisture was detected and no visible presence of mold or mildew was found. The same day (June 26, 2014) a member of the Autumn Trace staff followed up with the resident and applied a primer to the area of baseboard trim which was believed to have been stained from the water damage. Shortly after this, a message was received from one of the residents expressing dissatisfaction with our service. The resident was called back to discuss the situation, but no contact was able to be made. Later that day, another resident of the household came into the Autumn Trace leasing office to discuss the situation. After discussing the service and clarification of any miscommunication, the resident expressed their satisfaction with the service provided, work done and results.
The next day (June 27, 2014) a final survey of the work completed was conducted by a member of the Autumn Trace staff and all remaining equipment was removed from the resident’s home.
All residents of Autumn Trace sign a lease agreement upon move in. Further, they must initial the clause regarding renter’s insurance. This clause specifically states that it is the resident’s responsibility to provide renter’s insurance for their property to safeguard against personal loss. It goes on to state that neither management nor owner of the community will be held liable to resident for any loss or damage. This is common among residential leases throughout the state.
It is always Autumn Trace’s attempt to please its residents and potential residents. We are sorry to hear of dissatisfaction, in this case, but followed protocol for moisture management in this situation and began procedures within minutes of the first report. If I can answer any additional questions, please do not hesitate to contact me.
Brody [redacted]Property ManagerAutumn Trace Apartment Homes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
On August 10, 2014 around 6:30 at night, I found that my second bedroom of my apartment
was yet again flooded. This happened a month or two ago and I filed a report them. The leasing manager lied to the Revdex.com about mold growing in the closet. That night I did find mold yet again. I contacted the leasing office and the maintenance several times and left voicemails. About thirty minutes to an hour later, I received a call from the maintenance stating that he was in Lafayette and couldn't be here for another 45 minutes and due to my sick child I told him to come first thing in the morning. Minutes later I received a call from leasing manager, Brody, stating that if we wouldn't them into our apartment tonight they would do nothing and we would be responsible for all damages. After being talked to very rudely we decided to go ahead and them come to look at the flooded room. They did not arrive here until 9:30 at night and all they did was place a dehumidifier in the room, yet again. They found the source of the leak that they overlooked twice now. Our water heater was leaking. Months before I called the maintenance office and reported a leak in the water heater and no one came to fix it. They told me that they had other problems to fix first that were emergencies. I feel that something so simple was overlooked and not cared about and caused two incidents of flooding, molding and damages to my baby's room. The management is so careless. The next morning the ONLY maintenance man (who does not even live in Kokomo) came to fix the leak and fixed the pipes with temporary PCP pipes and they are bending and it just looks awful. I was told a 2 hour time frame and it took him over 3 hours to do it, with him leaving over and over again. Yesterday, he came again to check the floor and told me I had to keep the dehumidifier running, which I had every night, but it is doing no good. All the dehumidifier does it draw moisture out of the air and that's pointless when I have to open the window because the room smells so bad!! Today is Wednesday, August 13, 2014 and my second bedroom floor is still flooded. Neither the leasing manager, Brody or maintenance have called or stopped by to check on the room. They are handling the situation very unprofessional. I feel that the lying about the mold was just unacceptable and the fact that the floor is still not repaired and wet, the bedroom is unlivable! I do not want my son in the bedroom smelling the mold toxins and the moisture of the carpet. It is disgusting and hard to even be in there for just a minute to get him a change of clothes each day.
I want the carpet to be dry and repairs to be made. I want our rent prorated for only being able to use one bedroom when we are paying for a two bedroom.