Autumn Woods Apartments

January 19, Revdex.com attn.: [redacted] NDelaware Street #Indianapolis, In46204-Case # [redacted] Dear [redacted] , I am writing in response to the rebuttal for the above mentioned Case # [redacted] regarding [redacted] First of all, I want to make sure that you realize our property is named TGM Autumn Woods [redacted] is referred to frequently in the rebuttal but that is the 3rd party billing company that bills for water, sewer, and trash removal [redacted] and TGM are not one in the same1) As I stated before, a referral is offered when a current resident refers another person that moves into an apartment This was not the case with [redacted] and ***They were not referred by another resident2) I felt that the items that I mentioned in the letter better explained the move out notice but are in conjunction with what was stated by *** He did not give oral notice nor did he try to move out before the end of the lease term, the days began when we received the notice to vacate by e-mailIt is not advantageous to our community to “not accept” a notice to vacate from our residents As soon as we receive a notice to vacate we immediately place that apartment on our availability to lease Our occupancy is consistently above 95% so our leasing staff relies on these notices to continue making their commissions If we would receive a notice to vacate months into a month lease we most definitely would ask questions because that would imply an unhappy residentI have enclosed the final [redacted] bills with this letter As you can see, the bill dated 10/10/–billing period 9/1-9/in the amount of $was not paid The final bill dated 10/14/includes the September billing dates as well as the October dates of 10/1-10/of $ This was not unusually high as most were between $60-$65.As I’m sure you are aware, we must be consistent with our residents and prospects by following the rules, regulations, and procedures set by TGM and laws set by Fair Housing Sincerely, Terri N***, CAMCommunity Director

From: Terri N [redacted] Sent: Friday, December 2, 9:AM To: [email protected] Subject: re: ID [redacted] Good Morning, I just received a complaint in the mail today and it stated that I need to send you my contact information for additional information to be forwardedI will be out of the office next week and will return on Monday, December 12th Thank you! TerriN [redacted] Community Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below 1.) Terry States TGM neffer offers referrals when a future or current when a current resident refers someone that moves into another apartment, and that the never offer a referral when a future or current resident is adding a roommate to their apartmeunderstood that when we asked about the referral bonus, however I was not a previous roommate because my roommate lived in a single at a different locationHence, the agent Jason, telling us we would be able to receive the bonus influencing our decision on apartment locations.2.) Terry conveniently fails to leave out the binding portion of paragraph #37: "YOUR MOVE-OUT NOTICE MUST COMPLY WITH EACH OF THE FOLLOWING: *We must recieve the advance written notice of your move-out dateThe advance notice must be at least the number of days of notice required in paragraph Oral move-out notice will not be accepted and will not terminate your Lease Contract.*Your move-out notice must not termincate the Lease Contract sooner than the end of the lease term or renewal period.YOUR NOTICE IS NOT ACCEPTABLE IF IT DOES NOT COMPLY WITH ALL OF THE ABOVE."As per #Lease Term, the required notice that I turned in complied with requirements needing it to be deemed ACCEPTABLE -Terry, or whomever's fault that my notice was not filed correctly, does not fall on me after I fulfilled the requirementsThe responsibility of the failure to file the notice and reaching out to residents, including if they want their notice filed in a certain way, lies with ***-Failing to file and respond to notice's they do not want to accept, seems like a very easy loophole to trap a resident into a situation like mineWhether or not, Terry would feel compelled to contact me upon receiving a notice due to my notice being turned in at an "unusual" time, also carries no significance when it there are obvious financial gains for [redacted] by no acknowledging notices to vacate.3.) I am disputing the water bill because, as per the utility addendum, it was paid for in the months that we were vacating the apartment, not to mention in no month did the final bill become so large [redacted] doing whatever they did in the apartment after it was vacant is not my responsibility to pay-If there was somehow a mix up where the last payment didn't go through, I am more than willing to pay for it, just like I paid for the damages etc that were paid for Regards, [redacted]

I worked at Autumn Woods Majic Johnson Empowerment Center along with other vendors for an eventFollowing the event, the coordinator did not pay several of the vendors, including myselfI sent the company an invoice of the past due bill and still did not receive paymentMy last option was to contact a collection agency to collect the past due paymentPlease be cautious about doing business with this company

Would not recommend this property or it's owner's to anyone for leasing an apartment unit Unit's are of very, very, very low qualityApartment's advertised is not what you get, once you sign lease Was told that unit was renovated before moving in, not trueLeasing Consultant's do not care about tenant's once they take possession of unit on property Rodent infested, refurbished appliances, very low quality padding and carpet, not properly insulated, utility bill is very high in unit Unable to pick your own cable providerCable they offers is from a company is another state, and included in rent, which does not included installation of cable wiringSign states that community is Drug Free, which is not correct Very, very dangerous community to live in or raise a family inAfter a year there, which was a nightmare we move out when lease ended

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I attached the image so you can view the entirety of section 37, not an excerptI fulfilled the required steps of a written notice of giving them days notice by giving them months over the required amount of time, as well not terminating the lease sooner than the lease termIt's safe to say that TGM withheld acknowledgement that they received my notice, or that they failed to acknowledge it because they lost itBefore I filed this complaint I exerted all possible efforts to prove my case to the company showing that there had to be a mistake on their partAfter, I found out that I actually did owe from the [redacted] bill because of a mistake on my part, which led me to pay not only for the actual time that we ran up the bill, but paid the entirety of it because I felt that it would make good on being lateWhy can't TGM admit that someone on their end made a simple mistake by losing/misfiling a letter and not try taking money from someone whom doesn't rightfully owe them anymore? Regards, [redacted]

February 3, Revdex.com attn.: [redacted] NDelaware Street # Indianapolis, In46204- Case # [redacted] I am writing in response to the above mentioned Case # [redacted] regarding [redacted] 1) A referral is only offered when a current resident refers another person that moves into an apartmentFor instance if [redacted] had an apartment at [redacted] and [redacted] moved into an apartment at Autumn Woods [redacted] would have been offered a referral 2) The last letters have excerpts from the lease agreement that was signed by both [redacted] and ***It was their responsibility to read and follow the procedures set forth in the lease agreement The lease agreement states the following in the last sentence of Section MOVE OUT NOTICE....You must obtain from our representative written acknowledgment that we received your move out noticeThey have not provided written acknowledgment that the notice was received Sincerely, Terri N***, CAM Community Director

I am writing in response to the above mentioned Case ID #*** regarding *** *** 1) *** states that he was told he would receive a referral bonus for signing a contract because his roommate was a resident of different TGM propertyWe onlv offer referral bonuses when a current resident refers someone that moves into another apartment. We never offer a referral when a future or current resident is adding a roommate to their apartment2) *** states that he turned in a written day notice to vacate approximately 1O months before his lease expiredHis lease agreement states the following: #MOVE OUT NOT/CE-please use our written move out form. You must obtain from our representative written acknowledgment that we received vour move out notice #4-Lease Term.....This lease contract will automaticallv renew month to month unless either partv gives at least davs written notice of termination or intent to move out as requires bv paragraph He also received two renewal letters(dated and 30) that state that we require a dav notice to vacateAt no time were we contacted bv *** mentioning the dav notice that he claims to have turned inWe weren't contacted until we sent a mass e-mail extending a Resident Referral offer to all residents. Even though we didn't receive the return e-mail (it's for outgoing e-mails onlv ) when he presented the enclosed, we dated his notice to vacate to that date. A written 60-day notice is required from all residents unless they are on a month to month lease. All notices are handled the same way. We pull the resident 's file and the notice to vacate is entered into our system so that the apartment is available to be leased. If I had received *** 's notice to vacate so soon after move in I would have definitely contacted him since that is so unusual3) *** is disputing the final water, sewer, and trash removal bill that he receivedHe is also questioning the late fee that was charged for October rent. The Utility Addendum states the following: You will be charged for the full period of time that you were living inoccupying or responsible for payment of rent or utility charges on the dwelling. If you breach this lease, you will be responsible for utility charges for the time period you were obliged to pay the charges under the Lease, subject to our mitigation of damagesHe was actually responsible for rent and utilities through 10/but the final *** bill is through 16. The reason that it is larger than is because it includes the previous month 1-9/and the prorated amount for October. *** is always billed a month behind. He was charged a late fee for October because October rent wasn't paid in the time frame specified by the lease agreement. We will waive the late fee of $since the keys were returned on the 1st of OctoberHe is still responsible for rent through the day notice or when the apartment is re-occupied, whichever comes first. The apartment was not re-occupied until November 1th so he is responsible until October 2fi h. This is a breakdown of what is due: $Rent from 10/ 1-10/28 $ 94.50 Final *** bill$Damages($70.00) Security deposit/key deposit ($405.00) Payment$936.76 TOTAL DUE Please let me know if you have any additional questionsSincerely, Terry N***, CAM Community Director

January 19, 2017   Revdex.com attn.: [redacted] 151 N. Delaware Street #2020 Indianapolis, In. 46204-2599 Case #[redacted]   Dear [redacted],   I am writing in response to the rebuttal for the above mentioned Case #[redacted] regarding [redacted]. First of all, I want to make sure that you realize our property is named TGM Autumn Woods.  [redacted] is referred to frequently in the rebuttal but that is the 3rd party billing company that bills for water, sewer, and trash removal.  [redacted] and TGM are not one in the same. 1)    As I stated before, a referral is offered when a current resident refers another person that moves into an apartment.  This was not the case with [redacted] and [redacted]. They were not referred by another resident. 2)    I felt that the items that I mentioned in the letter better explained the move out notice but are in conjunction with what was stated by [redacted].  He did not give oral notice nor did he try to move out before the end of the lease term, the 60 days began when we received the notice to vacate by e-mail. It is not advantageous to our community to “not accept” a notice to vacate from our residents.  As soon as we receive a notice to vacate we immediately place that apartment on our availability to lease.  Our occupancy is consistently above 95% so our leasing staff relies on these notices to continue making their commissions.  If we would receive a notice to vacate 2 months into a 12 month lease we most definitely would ask questions because that would imply an unhappy resident. I have enclosed the final 2 [redacted] bills with this letter.  As you can see, the bill dated 10/10/16 –billing period 9/1-9/30 in the amount of $63.14 was not paid.  The final bill dated 10/14/2016 includes the September billing dates as well as the October dates of 10/1-10/14 of $31.36.  This was not unusually high as most were between $60-$65.As I’m sure you are aware, we must be consistent with our residents and prospects by following the rules, regulations, and procedures set by TGM and laws set by Fair Housing.  Sincerely, Terri N[redacted], CAMCommunity Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.) Terry States TGM neffer offers referrals when a future or current when a current resident refers someone that moves into another apartment, and that the never offer a referral when a future or current resident is adding a roommate to their apartment-We understood that when we asked about the referral bonus, however I was not a previous roommate because my roommate lived in a single at a different location. Hence, the agent Jason, telling us we would be able to receive the bonus influencing our decision on apartment locations.2.) Terry conveniently fails to leave out the binding portion of paragraph #37: "YOUR MOVE-OUT NOTICE MUST COMPLY WITH EACH OF THE FOLLOWING: *We must recieve the advance written notice of your move-out date. The advance notice must be at least the number of days of notice required in paragraph 3. Oral move-out notice will not be accepted and will not terminate your Lease Contract.*Your move-out notice must not termincate the Lease Contract sooner than the end of the lease term or renewal period.YOUR NOTICE IS NOT ACCEPTABLE IF IT DOES NOT COMPLY WITH ALL OF THE ABOVE."As per #4 Lease Term, the required notice that I turned in complied with requirements needing it to be deemed ACCEPTABLE.  -Terry, or whomever's fault that my notice was not filed correctly, does not fall on me after I fulfilled the requirements. The responsibility of the failure to file the notice and reaching out to residents, including if they want their notice filed in a certain way, lies with [redacted]. -Failing to file and respond to notice's they do not want to accept, seems like a very easy loophole to trap a resident into a situation like mine. Whether or not, Terry would feel compelled to contact me upon receiving a notice due to my notice being turned in at an "unusual" time, also carries no significance when it there are obvious financial gains for [redacted] by no acknowledging notices to vacate.3.) I am disputing the water bill because, as per the utility addendum, it was paid for in the months that we were vacating the apartment, not to mention in no month did the final bill become so large. [redacted] doing whatever they did in the apartment after it was vacant is not my responsibility to pay. -If there was somehow a mix up where the last payment didn't go through, I am more than willing to pay for it, just like I paid for the damages etc that were paid for. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1) The referral issue comes from me asking if I could get the referral bonus for moving into TGM Autumn woods since my brother referred me there while he was living at a different property. Therefore I was being referred by a resident of a TGM property, hence the leasing agent telling me that I could receive it. It was one of the influential incentives to signing a lease there versus another location.2) TGM WAS given a WRITTEN NOTICE, as I have previously stated, very early into our lease. Their failure to acknowledge it in any way is not the resident's fault. The leasing agents still get commission when they lease the apartment, so it is completely advantageous for the company to "not accept" or ignore notices. Point being made by my situation now: by charging ex-residents rent for an apartment that they no longer reside in. 
I will make good and pay the money I owe for [redacted], as it was a bill I incurred while I rightfully resided there. I apologize for the delay in that, I thought it was paid via auto debit from my account. 
Regards,
[redacted]

From: Terri N[redacted] Sent: Friday, December 2, 2016 9:40 AM To: [email protected] Subject: re: ID [redacted]   Good Morning,   I just received a complaint in the mail today and it stated that I need to send you my contact information for additional information to be forwarded. I will be out of...

the office next week and will return on Monday, December 12th.     Thank you! TerriN[redacted] Community Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I attached the image so you can view the entirety of section 37, not an excerpt. I fulfilled the required steps of a written notice of giving them 30 days notice by giving them months over the required amount of time, as well not terminating the lease sooner than the lease term. It's safe to say that TGM  withheld acknowledgement that they received my notice, or that they failed to acknowledge it because they lost it. Before I filed this complaint I exerted all possible efforts to prove my case to the company showing that there had to be a mistake on their part. After, I found out that I actually did owe from the [redacted] bill because of a mistake on my part, which led me to pay not only for the actual time that we ran up the bill, but paid the entirety of it because I felt that it would make good on being late. Why can't TGM admit that someone on their end made a simple mistake by losing/misfiling a letter and not try taking money from someone whom doesn't rightfully owe them anymore? 
Regards,
[redacted]

February 3, 2017   Revdex.com attn.: [redacted]   151 N. Delaware Street #2020   Indianapolis, In. 46204-2599   Case #[redacted] I am writing in response to the above mentioned Case #[redacted] regarding [redacted].   1)    A referral is only offered when a current resident refers another person that moves into an apartment. For instance if [redacted] had an apartment at [redacted] and [redacted] moved into an apartment at Autumn Woods [redacted] would have been offered a referral.   2)    The last 2 letters have excerpts from the lease agreement that was signed by both [redacted] and [redacted]. It was their responsibility to read and follow the procedures set forth in the lease agreement.  The lease agreement states the following in the last sentence of Section 37 MOVE OUT NOTICE....You must obtain from our representative written acknowledgment that we received your move out notice. They have not provided written acknowledgment that the notice was received.   Sincerely, Terri N[redacted], CAM Community Director

Would not recommend this property or it's owner's to anyone for leasing an apartment unit. Unit's are of very, very, very low quality. Apartment's advertised is not what you get, once you sign lease. Was told that unit was renovated before moving in, not true. Leasing Consultant's do not care about tenant's once they take possession of unit on property. Rodent infested, refurbished appliances, very low quality padding and carpet, not properly insulated, utility bill is very high in unit. Unable to pick your own cable provider. Cable they offers is from a company is another state, and included in rent, which does not included installation of cable wiring. Sign states that community is Drug Free, which is not correct. Very, very dangerous community to live in or raise a family in. After a year there, which was a nightmare we move out when lease ended.

Would not recommend this property or it's owner's to anyone for leasing an apartment unit. Unit's are of very, very, very low quality. Apartment's advertised is not what you get, once you sign lease. Was told that unit was renovated before moving in, not true. Leasing Consultant's do not care about tenant's once they take possession of unit on property. Rodent infested, refurbished appliances, very low quality padding and carpet, not properly insulated, utility bill is very high in unit. Unable to pick your own cable provider. Cable they offers is from a company is another state, and included in rent, which does not included installation of cable wiring. Sign states that community is Drug Free, which is not correct. Very, very dangerous community to live in or raise a family in. After a year there, which was a nightmare we move out when lease ended.

I worked at Autumn Woods Majic Johnson Empowerment Center along with other vendors for an event. Following the event, the coordinator did not pay several of the vendors, including myself. I sent the company an invoice of the past due bill and still did not receive payment. My last option was to contact a collection agency to collect the past due payment. Please be cautious about doing business with this company.