A.V. and Son Construction

Our company's senior management has reviewed the details of this case, and we will be contacting [redacted] with regard to ripping out the basketball goal that was not installed to his liking, and to re-install it per his instruction - at no charge to [redacted] ***

Dear Complaint Specialist, This matter has been dealt with at our claims department levelAs it is still unresolved, it is being escalated to senior management level [redacted] will be contacted by a senior manager in an effort to resolve this matterNick G [redacted] VP Human ResourcesSelect Express Logistics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The issue with *** *** has been resolved. The reason for the prolonged response time was that there was a damaged that needed to be replacedIt was up to the manufacturer to get this piece delivered for this customer so Select Express & Logistics could install the item. When the
item did eventually arrive, the customer was called immediately to install it at their earliest convenience even as soon as that day. Our Market Manager was in direct contact with the customer all the way through to completion. He even arranged to be onsite for the installation to ensure the customer was fully taken care of. The customer is pleased with their purchase and resolution to the matter

Luis E***, our company's Director of Operations, spoke with *** *** about the extremely poor service that he receivedWhile some of the issues were not directly the fault of Select Express, we are extremely sorry for the delivery/assembly experience *** *** had with usIt is not a
reflection of the type of service we provide for our customersLuis and *** *** reached an agreement in which we would reimburse him in addition to the full reimbursement he received from Dick's Sporting Goods (our customer)This matter will be resolved to *** ***'s satisfactionWe are sincerely sorry for the negative experience he had

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until todayThis issue has now been escalated to the highest level of executive management in our companyA senior operations manager will contact *** *** within the next
hours with a resolutionI will follow up with details at that time I would appreciate a response to let me know that this email was received Sincerely, Nick G*** VP Human Resources *** *** * ***
*** ***
*** ***
***

Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until todayThis issue has now been escalated to the highest level of executive management in our companyA senior operations manager will contact *** *** within the next
hours with a resolutionI will follow up with details at that time I would appreciate a response to let me know that this email was received Sincerely, Nick G*** VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have previously filed a complaint with Select Express & Logistics because it took them three months to install a basketball goal for meIn this process they scheduled appointments numerous times and did not show upThey finally did come and install my goal but their team only used bags of concrete and the goal called for 10-bagsI contacted the company and they sent a team to inspect it and they verified that the goal was not installed correctly and was unsafeSelect Express said they would send a new team to fix the problemI told the new team that I would like the goal in the exact same spot at the exact same angleWhen the goal was put up it was not at the same angle that we had at beforeIt appeared that they took the goal down without marking the angle we had the goalWe had the goal angle so we could mark our driveway for free throws and three point shotsThey missed the angle completely and it is several feet offThree pointers are now from the grass and the goal does not utilize my driveway like we had beforeI contacted Luis E*** at Select Express and expressed my concern with how they installed the goal and said that I would like it done again correctlyWe emailed back and forth several times and I even sent him pictures of before and after where you can clearly see how bad they messed up re installing goalHe then replied that I should have told them what I wanted and it was not their faultI explained to him that I did tell them exactly how I wanted the goal and the acknowledged meNow he will not reply to any emails and I have a goal that was not installed correctly and looks awful. I would like for them to come back and put the goal up how I had it beforeThe same spot and same angle it was before they came to fix it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been acceptably if minimally resolved
Sincerely,
*** ***

Unfortunately, due to a computer issue, I have not been made aware of this complaint until todayThis issue has now been escalated to the highest level of executive management in our companyA senior operations manager will contact *** *** within the next hours with a resolutionI will
follow up with details at that time I would appreciate a response to let me know that this email was received Sincerely, Nick G*** VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.They have issued the refund I requested.
Sincerely,
*** ***

At this time, I have been contacted directly by Select Express & Logistics regarding complaint ID ***, however my complaint has NOT been resolved because they said that they acknowledge that I contacted you but do not care to remit payment or accept fault for the issueHow can they
be held accountable?
Sincerely,
*** ***

Dear Complaint Specialist, This matter has been dealt with at our claims department level. As it is still unresolved, it is being escalated to senior management level. [redacted] will be contacted by a senior manager in an effort to resolve this matter. Nick G[redacted]VP Human ResourcesSelect Express  Logistics

Dear Complaint Specialist,   Unfortunately, due to a computer issue, I have not been made aware of this complaint until today. This issue has now been escalated to the highest level of executive management in our company. A senior operations manager will contact [redacted] within the next 24...

hours with a resolution. I will follow up with details at that time.   I would appreciate a response to let me know that this email was received.   Sincerely,     Nick G[redacted] VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They have not replied to any emails for a month. They have taken no responsibility for their mistake. I want my goal installed the way I originally had it. Their team came to fix a problem that their company created and in the process created a bigger problem. I specifically told second team that when taking down goal that I wanted it put back exactly how it was in same spot and same angle. They are very unprofessional company.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]

Our company's senior management has reviewed the details of this case, and we will be contacting [redacted] with regard to ripping out the basketball goal that was not installed to his liking, and to re-install it per his instruction - at no charge to [redacted].

This is only an initial response. I will get details from our senior operations people, and we will respond to the Complaintant to resolve this. I will follow up with results of that resolution - Nick G[redacted] VP Human Resources, Select Express & Logistics

When our delivery team arrived at the HomeGoods store, they only gave the driver 1 piece. We delivered the bench and not the book case, and [redacted] refused the delivery. There apparently was confusion at the point of pick up on our part with regard to what [redacted]...

wanted. On March **, after receiving notice from the Revdex.com, Steve L[redacted] - our national customer service manager - left a message for the [redacted], advising her that we were refunding her for the entire amount - $244.66. She replied by voice-ail, saying that she appreciated that, and that she considered the matter resolved. We are happy to resolve this to her satisfaction.