AV Automotive Stuttgart, LLC Group

[redacted] of [redacted] has called repeatedly and attempted to contact customer by e-mail Customer has not responded to numerous attempts by [redacted] of [redacted] to contact her regarding issues with pre-owned [redacted] purchased from our store At this point, we will continue to try to contact customer, but if she will not respond we are unable to resolve any open issues [redacted] of [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] of Arlington researched and found original Porsche turbo rims and replaced the replica rimsI did have to buy new tires but I am very satisfied with the resultI will use Arlington Porsche again Regards, [redacted]

"Initially Ben seemed to make the car buying experience easy, and enjoyableBen picked me up from the Metro, made me feel comfortable and assured with the process and had a good sense of humorI was shown the car, took it for a test drive and went in to complete the deal while the car was given a final detailingThe paperwork process stated to move along ok, but then I was a bit confused when they asked me to complete all the paperwork for financing and have a full credit report run on me even though this was a cash transaction and had nothing financedI then had to wait for that to be completed and then wait again for a considerable amount of time to go to the finance guy to sign over the check and the title transferOnly after all the paperwork was completed, it seemed he was stressing the car was “as is” enough to start raising some red flagsMaybe to have me buy their overpriced extended warranty? Once completed, Ben went through the car components with me again, put the top and windows down and I left feeling a little less assured than earlier in the processThe drive home was without incident and when I went to put the windows up, the rear passenger window did not raise more than half wayI tried many times without successI called the dealership immediately and was told again I was sold the car “as is”It was never disclosed that there was an issue with the window and was told it probably happened on my way home as there was no issue when they had the carI never touched the window to begin with, it was lowered at the dealership by BenHe told me he had no issue with it and then was told repeatedly the car in now my responsibilityI feel the dealership intentionally withheld the informationI had stressed from the beginning that I wanted a stress frhassle buying experience, was told I would receive that and found that I received the complete oppositeI had asked to get a repair estimate from them to fix the issue and they told me they could repair it for $which was their cost vsgoing to another repair shop and paying over $I later checked around and found the average rate to be right around $500-$So their $repair estimate offer was not as generous an offer to help me as they made it out to beI still have not received my title almost a month laterMy temp plate is about to expire and have repeated called to get the extended plate they told me I could getNo one returns callsI would strongly suggest looking for your next car somewhere elseThey are not to be trusted

Porsche of Arlington has spoken with the customer and resolved tag issue We agreed to re-imburse the customer for the spare key that she will obtain from a *** dealership located close to her homeWe apologize for any issues experienced during the purchase of the
vehicle Thank you for bringing the situation to our attention so we can improve our processes for future customers -
Greg P***
Porsche of Arlington

Customer complained about used wheels that were sold to him not being factory original.  Porsche of Arlington replaced the replica wheel with a set of used factory wheels.  Customer picked up car on Monday June 2 and is satisfied with the resolution.
We apologize for any...

inconvenience -
[redacted]
Porsche of Arlington

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] of Arlington researched and found original 2003 Porsche turbo rims and replaced the replica rims. I did have to buy new tires but I am very satisfied with the result. I will use Arlington Porsche again.
Regards,
[redacted]

The Management of Porsche of Arlington  has contacted the customer, [redacted], to address issues raised in complaint.  A check for approximately $400 was mailed to the customer for the key purchased from another [redacted] dealership.   [redacted] of Arlington will not be able to accommodate the customer request for refund of fees or inability to drive the vehicle with expired tags.  We apologize if there were any issues with obtaining the tags for the vehicle.
Greg P[redacted]
Porsche of Arlington

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:My complaint has not been resolved.  The business did not compensate me in any way for the time I could not drive my vehicle due to the expired tags, I asked for a refund of the dealer administrative fee which was tacked onto my purchase invoice in return for them to obtain my tags.  The business completely failed to address the issue.
Additionally, as requested by the business, I paid out of my own pocket for a replacement key at another [redacted] authorized dealer. I submitted the receipt of payment, as requested, and have gotten absolutely no refund or response from the business after several attempts to contact them. 
Regards,
[redacted]

[redacted] of [redacted] has called repeatedly and attempted to contact customer by e-mail.  Customer has not responded to numerous attempts by [redacted] of [redacted] to contact her regarding issues with pre-owned [redacted] purchased from our store.  At this point, we will continue to try to...

contact customer, but if she will not respond we are unable to resolve any open issues.
[redacted]
[redacted] of [redacted]

"Initially Ben seemed to make the car buying experience easy, and enjoyable. Ben picked me up from the Metro, made me feel comfortable and assured with the process and had a good sense of humor. I was shown the car, took it for a test drive and went in to complete the deal while the car was given a final detailing. The paperwork process stated to move along ok, but then I was a bit confused when they asked me to complete all the paperwork for financing and have a full credit report run on me even though this was a cash transaction and had nothing financed. I then had to wait for that to be completed and then wait again for a considerable amount of time to go to the finance guy to sign over the check and the title transfer. Only after all the paperwork was completed, it seemed he was stressing the car was “as is” enough to start raising some red flags. Maybe to have me buy their overpriced extended warranty?
Once completed, Ben went through the car components with me again, put the top and windows down and I left feeling a little less assured than earlier in the process. The drive home was without incident and when I went to put the windows up, the rear passenger window did not raise more than half way. I tried many times without success. I called the dealership immediately and was told again I was sold the car “as is”. It was never disclosed that there was an issue with the window and was told it probably happened on my way home as there was no issue when they had the car. I never touched the window to begin with, it was lowered at the dealership by Ben. He told me he had no issue with it and then was told repeatedly the car in now my responsibility. I feel the dealership intentionally withheld the information. I had stressed from the beginning that I wanted a stress free-no hassle buying experience, was told I would receive that and found that I received the complete opposite.
I had asked to get a repair estimate from them to fix the issue and they told me they could repair it for $499 which was their cost vs. going to another repair shop and paying over $900. I later checked around and found the average rate to be right around $500-$600. So their $499 repair estimate offer was not as generous an offer to help me as they made it out to be. I still have not received my title almost a month later. My 30 temp plate is about to expire and have repeated called to get the extended plate they told me I could get. No one returns calls.
I would strongly suggest looking for your next car somewhere else. They are not to be trusted.

Review: I flew to [redacted], Va. from [redacted], Mi. to purchase a 2010 used [redacted] after direct contact with used cars sales manager [redacted]. I was guaranteed that everything with the car was fine, to quote, "We are a [redacted] dealership." I flew out to purchase the car and dealt with [redacted] and the finance officer [redacted]. After making some corrections on the sales contract [redacted] had added the tire warranty through CNA for $1799 and an after market warranty on the [redacted] , which was still under warranty, for $5502. He initially said that it was for 2 years, I balked he said OK 3 years. Obviously trying to see what he could get away with. It was 3 PM 9/28/2013, I had to drive 11 hours home, and he was flying through the paper work on the sale, the tire warranty, and I was nervous. We had talked on the phone about [redacted] as lien holder and when the paperwork was drawn it had [redacted], which he said was a better rate. Again I was told the car checked out perfect. I looked at the care and only saw a mark on the rear windshield which just looked like a mark after wipers had mad when the had washed it.

I drove the car home and got to my house at 3 AM on 9/29/13. I checked the car over later that morning and I found the wiper mark I thought was from when they washed it and turned the wipers on. It was not just a mark but a deep groove in the glass the whole track of the wiper. It was obviously there at purchase and they had to know what it was. I called them immediately and talked to [redacted], the sales manager, and he told me to take it to the [redacted] dealership here, which was [redacted] in [redacted]. I also talked to [redacted] and because of the way this deal went down I told him I did not want the $ 5502 warranty contract, I felt a little scammed. He said fine and he would [redacted] a new purchase contract to me which he did. It was unsigned by him and I signed and returned by [redacted] and kept a copy. I asked him to sign it and send me a copy and he did. That same day I read the CNA tire warranty in detail and there was no start date, there was no time limit checked, no mileage and I called him and asked him which it was and he said, " Just circle the longest one." That was 5 years. He had no idea. I subsequently read the contract and it said I had 30 days to cancel with full refund by the dealership, which I later did via certified return receipt mail on 10/21/13 to [redacted] and received the confirmation card. I kept copies of the contract on my computer. I also filled out a cancellation for CNA sent to me by [redacted] again unsigned and I completed and e-mailed it and got e-mail confirmation. I had to finally request a signed copy sent to me with their information and it was unsigned again. I was told that $1799 would be refunded to the lien holder but it would take 6-8 weeks, though the dealership was to send the refund to the lien holder not CNA. How does that take 6-8 weeks.

After talking to [redacted] on 9/29/13 I took the car the next week and they examined it at [redacted] and they said the window was not reparable and the window needed to be replaced. I had sent pictures via e-mail, to [redacted], [redacted] and [redacted]. I got no response from [redacted] and finally the general manager at [redacted], got in touch with him. He said he was very difficult to get in touch with. [redacted] called me and sent an email, I kept, that said they would pay $700 toward the new $1124.21 window. I accepted that though they knowingly sold me a damaged window which should have been taken care of before the car was sold.

I waited a month for the check after I had the rear window replaced at [redacted] on 10/21/13 and emailed the invoice that day to [redacted]. I e-mailed him asking if he got the invoice. I got a 1 word response back. Yes. I never received any further response, or payment from [redacted] so I contacted [redacted] of [redacted] and filed a complaint and then received the check with in 1 week.

During the month after purchase I received a letter from [redacted] that they were the lien holders on my loan. I was never notified that they were even considered and [redacted] just changed to them without my notification or my authorization. I called him again and asked what this was about and he said he switched to them because he had some other deals going with them. I was never told the lending rate and could not believe this happened. This was all communicated to [redacted] and a new Finance Officer [redacted]. [redacted] told me [redacted] and [redacted] were no longer employed because of issues, none of which were discussed with me. I have no idea if this is true.

I have since been in contact with [redacted], who have never been contacted by [redacted] of [redacted] with payment, I have contacted CNA on 2 occasions and was told that the contract was voided, they never receive any money and it was the dealership who would have to reimburse the lien holder. They were going to contact them again. I have sent e-mails to [redacted] explaining the situation and giving them my [redacted] Account number since they had [redacted] on the CNA contract as lien holder. I have contacted [redacted] of [redacted] again and I have never had a response from [redacted] of [redacted].

It is now 12/24/2013, the car was purchased 9/28/2013 and [redacted] of [redacted] still has my $1799. The fact is all I want is my money but in reality I think there is more of an issue thank just my money. I have spent hours of my time dealing with people who are either very sloppy or questionable. I would always like to give a company the benefit of the doubt but changing lien holders, improperly filling out information on a service warranty which as written would be unenforceable, lack of communication, selling a car that has damage which they obviously knew about and not refunding money owed me! One other caveat, they put the tire service contract on the purchase price of my car and then emailed me that I owed more money to cover the Mi. taxes and I had to give them my [redacted] which they charged for $239.94 before I got my registration and plates mailed to me. I asked for a receipt with explanation of how this occurred because they knew the sales price and tax was 6% and they had charged me for registration and plates as well. I never received anything. The state of Mi looked at the purchase contract and said because of how they wrote the contract and had the tire protection warranty as after market they interpreted that as work on the car and I paid tax on the warranty as well which should not have happened.in Mi. Who knows what really happened. Also I was given 1 key, the mats were removed and there were no cargo rails on the top of the vehicle, but it was set up for them.

I have never filed a complaint with the Revdex.com but I have exhausted all my avenues and hopefully this can be resolved since they do not respond to my e-mails or phone calls. I wish I had never purchased a vehicle there and can't believe the hours I have spent which I am not compensated for because I can't get the money sent to my lien holder that is legally mine.Desired Settlement: I want the $1799 that I paid for a warranty that was voided as per the CNA contract specified and is owed to me by [redacted] of [redacted]. I would like a refund to me on the $239.94 they charged me for the State of Mi. because of their mistake. Also to make sure no other consumer is treated this way!

Business

Response:

I wrote **. [redacted] an e-mail on Tuesday January 7th apologiziing for the issues. I explained that the CNA wheel and tire cancellation in the amount of $1,799 was paid to [redacted] on a check dated 12/30/2013. I also explained the mistake [redacted] of [redacted] made including the CNA wheel and tire warranty in the transaction would result in a refund of the 6% Sales Tax paid to MI for the the wheel and tire or $107.94. This check will be mailed to **. [redacted] later this week.

Review: This dealership lacks professionalism, accountability and follow-thru across the board. From the beginning sales process we had nothing but problems with them. While finance was running the sales numbers and we were still negotiating price, our salesman, Keith told us to call our insurance and have the VIN # added to our policy. We questioned this and were told by the finance director it is usual and customary with high end vehicles. Luckily, the insurance agent would not insure an asset we hadn't taken possession of and even stated, "they're trying to pull a fast one on you". After hanging up with her, and refusing to add to our policy pre purchase, Victor, the used car sales manager insisted we had a misunderstanding and instructed the finance director Tony to share the finance options with us. Once the entire transaction was over and we had signed all the documents and were ready to drive off, we were informed they had only one key for the car and a second key is several hundred dollars. We thought that was pretty slimy and complained and were told "maybe they could find it". They never found it.

In the end, my vehicle ended up sitting for 5 days because they didn't get my license plates to me in the time they guaranteed. We spoke with the sales manager Victor and he assured us they would get us extended temporary tags. He also assured us he would have his tag and title clerk at [redacted] (which seems odd) handle the registration issue. As expected, this did not turn out in our favor. I expressed my complete disappointment and utter regret to the manager and his reply was the generic "sorry you feel that way".

In my opinion, their business practices are unscrupulous and unbecoming of a dealership with the [redacted] name.Desired Settlement: I would like a refund for the fee I paid this dealership to obtain my tags and registration and a second key for my vehicle, as is usual and customary when you purchase a dealership car.

Business

Response:

Porsche of Arlington has spoken with the customer and resolved tag issue. We agreed to re-imburse the customer for the spare key that she will obtain from a [redacted] dealership located close to her home.

Review: I purchased a pre-owned 2010 Lexus ES350 on June 30, 2013. I had given the sales rep [redacted] and finance Manager all information required for the purchase of the vehicle. At the conclusion of the purchase, [redacted] told me that he would retrieve the second key from the previous owner of the vehicle and call me when he has it. As I was about to drive off in the car, the finance Manager came running out of the door and asked me for my pay stubs. As I was doing the deal, I asked did they need to see my finances. [redacted] said no. I told the finance manager, [redacted] that I would email or fax this information to him by Monday. Well, he made [redacted] follow me home for the information. I thought this was unprofessional. When I arrived at home, I had told [redacted] the car needed an alignment. He said to call the dealership on Monday and let them know since I did not do a test drive. I called [redacted] on the following Monday, July 1 and he told me to call the manager because he couldn't do anything. I called the manager and left two messages and no response. Now it is July 29, 2013 and I have no registration to apply my tags to my car. I call the dealership and now they tell me I did not have insurance on the car so that is why I did not recieve my registration. Well, hello? If I had no insurance, I would not have driven off the lot and the finance company would be blowing up my phone!!! Since purchasing the car, I found discrepancies that I am not happy with. I have no floor mats, and the window on the right back passenger side goes up and down on its own, therefore I have to keep the locks on the windows and the car needs an alignment. I felt I was pressured into buying this car since my credit wasn't the greatest. I should have walked out and kept my 2003 Jaguar until I found something more to my satisfactory. It has been a month and I have still not heard back from the General Manager on this matter.Desired Settlement: I would like my alignment done, my window fixed and the car floor mats replaced and the spare key that was promised to me. If I do not get my desired results, I will start a social media blitz on Porsche of Arlington. I work for the Department of Veteran Affairs and I will inform my colleagues as to the inferior service I received from this dealership. Especially as a woman, I felt I was taken advantage and they need to make this right.

Business

Response:

Porsche of Arlington has spoken with customer regularly about the situation. Both the General Manager ([redacted]) and Finance Manager ([redacted]) are actively engaged in attempting to resolve issues. Financing of the purchase remains an open issue, with Porsche of Arlington attempting to secure financing for the transaction with a couple of different sources. Answers on the Financing are expected in the next week (by Friday Aug 16). Once the Financing situation is resolved, Porsche of Arlington will communicate with **. [redacted] and finalize the details of the transaction. We apologize for any issues and expect the situation to be resolved shortly.

Review: On 11 Feb 2013, I purchased a new 911 Carerra from this dealership. Since I am a Florida resident, I asked that the vehicle be titled in Florida. The Finance Manager [redacted] ... can't recall last name) told me this would be no problem, and we filled out the paperwork. I was issued VA temp tags for the vehicle. In early March I called the dealer to inquire about the status of the Florida tags. At this time, [redacted] told me that they had neglected to fill out a form that Florida required in order to begin the paperwork. I came in, signed the document, and also received another set of 30-day tags. In early April, I cxalled the dealership again to inquire about the status of the tags -- now approaching 60 days since purchase. At this tiome, [redacted], the new Finance Manager, told me that [redacted] was npo longer with the dealership, and that he would work with me to get these plates. On 11April, the day the VA Temp tags expired, I was emailed new VA tem tags. At this time, [redacted] told me he was working the issue of the Florida plates hard, and would get back to me. Since that date, I have sent [redacted] three emails, andhave received no response. I have also contacted the National Complaint Center for Porsche in North America. They told me that the dealership would be in contact last week. That has not happened. Frankly, I am concerned that absolutely nothing has ever been done with the Florida tags, and now they're just not responding to my repeated requests for information.

I've been drving on VA temp tags for over 70 days.Desired Settlement: I'd like to know what's going on with the Florida titling process, and I'd like to receive the tags.

Business

Response:

[redacted], the General Manager, and [redacted] F & I Manager, have been in contact with [redacted]. Additional documents required by the state of Florida to title the car have been obtained from him. Porsche of Arlington has sent these documents to our out of state Tag Service to be processed.

Review: I brought a '08 [redacted] from the [redacted] of [redacted] dealership. I took the car for a test drive (with salesperson) and the heating system vent started to make noises. The salesperson ask the mechanic to take a ride with me and of course the car didn't make a sound. I was also disappointed with some of the small details in the car the should have been fixed prior to putting the car on the lot for sale by a high end dealership. The dealership did fix the items prior to me purchasing the car but the gas tank was on empty and when I mention it I was told the gas area was closed for the day . I have never made a purchase of car and the dealership didn't provide gas very poor guess service. I was told I had a two month warranty on the car if there were any issues to call back and let them know. I drove the car home and on the way home a message appeared on the broad " Tire Pressure Monitor Inoperable with no wheel sensors". The next day I took it to be inspected in Md because I purchased it in VA and the inspector told me the back tires had 40 air pressure in them and it should have been no more than 32 and he's surprise the tire didn't blow out. So, I called my salesperson to inform him of all the issues with the car, which included the following: non-working cigarrte lighter, noises from the vents, the tire pressure monitor not working. I parked the car and didn't ride it anymore until I took it back to the dealership (30 days later due to snow) plus I was told I had 60 day warranty. When I arrived to the dealership manager told me it wasn't covered by the warranty, which I find to be crazy in that some of the issues were mention the day of sale and the day after. If these problems weren't covered why wasn't I told prior to driving two hours to the dealership for nothing. So, I called the corporate office and explain my disappointment with the whole experience. I was told on the phone it was uncommon to not put gas in customers cars and it wasn't understood why the issues weren't addressed. Within an hour I received a call from [redacted] corporate office telling me to call the [redacted] corporate office which told me to report this to the Revdex.com because the company isn't taking responsiblity.Desired Settlement: I would like the dealership to look at my car and make the necessary repairs. Don't sale used cars if they are not good quality vehicles, I expect this type of service and quality of cars from the next door [redacted]'s automoble dealership not a [redacted] dealership . Also, inform customers what this (60) day waranty covers when making the purchase of any vechicles. Don't have customers thinking ANY problem will be address as long as it's within the 60 days window. It is very bad customer service practice to push the problem over to the [redacted] corportae office instead fixing the problem.

Business

Response:

[redacted] of [redacted] has called repeatedly and attempted to contact customer by e-mail. Customer has not responded to numerous attempts by [redacted] of [redacted] to contact her regarding issues with pre-owned [redacted] purchased from our store. At this point, we will continue to try to contact customer, but if she will not respond we are unable to resolve any open issues.

Review: DEALERSHIP DID NOT SUBMIT PROPER PAPERWORK TO [redacted] LOAN FOR TRANSFERAL OF CAR LOAN. DEALERSHIP DID NOT SUBMIT PAPERWORK FOR PAYOFF OF VEHICLE WHICH WAS SOLD TO DEALERSHIP. DEALERSHIP STILL HAS NOT RETURNED STATE TAGS/REGISTRATION FOR PURCHASED VEHICLE WHICH HAS BEEN PAID FOR.

DEALERSHIP WILL NOT RETURN PHONE CALLS OR EMAILS AND REFUSES TO CONFERENCE CALL WITH [redacted] LOAN REPRESENTATIVE.Desired Settlement: RECEIVE THE PAID TAGS/REGISTRATION/SALES TAX/TITLE OR REFUND - CURRENTLY BEEN OVER 1 MONTH SINCE PURCHASE AND NOW DRIVING WITH EXPIRED TAGS. REGISTRATION IN [redacted] ONLY TAKES 1 WEEK TO RECEIVE TAGS.

Business

Response:

Porsche of Arlington apologizes for any delays in processing the [redacted] paperwork for the Loan and paying off the trade. This situation was resolved in the past two weeks. We coordinated with [redacted] and received permission for [redacted] to complete her tags with the State of [redacted]. A check was cut on 5/22/2013 to refund money collected for taxes and tags to [redacted]. The check and the title was sent to [redacted] by fedex on 5/23/2013. The Tag and Title Department has been in contact with [redacted] providing her with updates. Again, Porsche of Arlington apologizes for the delays -

Review: I purchased a vehicle from this dealership in May. They charged a $399 DMV fee and stated that they would handle everything associated with getting the title and tags taken care of and would send me my new NC License Tag within 30 days. It is now two months later and they have still not sent the title to me or the bank who I received a loan through. I have also not received the license plate. Before the first temporary tag they gave me was about to expire I called to ask inquire about the problem. They told me that it would just take a little longer and sent me an additional temporary tag to get me through another month. When that tag was getting ready to expire, I called again to ask what was going on. I have called several times and have received no communication back from the dealership. My tags are now expired.Desired Settlement: I would like the company to immediately send the title to my bank and send me the North Carolina license plate they promised I would receive within 30 days of purchasing the car from them.

Business

Response:

Since the car purchased is being titled in North Carolina, two North Carolina forms needed to be completed. This is the reason for the delay in completing the tags. It appears that this was not communicated clearly to the customer and [redacted] of [redacted] apologizes for the delay. Customer spoke with [redacted] of [redacted]'s Tag and Title Department ([redacted]) on 7/31 and forms were sent to **. [redacted] to sign and return to us. [redacted] of [redacted] received NC forms on 8/5 and our General Manager ([redacted]) spoke with customer confirming receipt. All paperwork was sent to our Tag Service for out of state tags on 8/5. Tags should be completed in the next couple of weeks and the matter resolved. Again, we apologize for any delays.

Review: I brought my 2003 Porsche [redacted] to Porsche of Arlington for new tires. The Services department had a set of "pre owned 19" turbo II rims" they said that they were selling them on behalf of a customer. I was told they were Original Porsche rims. I purchased the rims and new tires last year, after only 2k miles the right rear tires blew out, I took my car to [redacted]'s [redacted] who told me that not only did Porsche of Arlington recommend a rims size not authorized by [redacted] but the rims are after market and don't fit the car. I spend more than $5k on the rims and tires that are now worthless because to fix the problem I need to buy $10k original Porsche 18" time.

This was an out right false and deceptive sales and I want Porsche of Arlington to replace the rims with original [redacted] rims and new tires. They can keep the after market rims and the 4 brand new tires I just bought from [redacted] of [redacted]'s.Desired Settlement: I want Porsche of Arlington to replace the rims with original Porsche rims and new tires. They can keep the after market rims and the 4 brand new tires I just bought from [redacted] of [redacted]'s.

Business

Response:

Customer complained about used wheels that were sold to him not being factory original. Porsche of Arlington replaced the replica wheel with a set of used factory wheels. Customer picked up car on Monday June 2 and is satisfied with the resolution.