To whom it may concern:
I did not authorize any changes to my payment, regardless of whether I was getting my braces removed earlier or notWhen they told me that my treatment was being shortened I told them I would check to see if that was okI never got back to them and they increased my payments anywayI was sent a financial history after I confronted them about the increase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. There was no choice on my part to increase monthly payments instead of paying the full remaining balance at the end of treatment, so that is totally false. I made no agreements to pay more monthly, not verbally or written. They had no form of authorization to charge my account more monthly and I never received any documentation of the monthly increase via letter, email, phone call, or receipt. They made this change without my consent or knowledge. I would like my money back ($357.92) and to be dissolved of any contracts with them and not have to pay an additional $500 to do so. It was completely fraudulent and unprofessional.
Regards,[redacted]
Mrs. [redacted], your daughter, visited our office for a consultation. During her hour long consultation, we presented all treatment options which include metal and clear braces as well as [redacted], with information regarding each treatment. After reviewing our office...
policy and financial contract, [redacted] being of legal age, signed the agreements.
[redacted] takes about a month to set up and deliver to [redacted] and during that time, we never heard from either you or [redacted] regarding the preference of metal braces instead. We would’ve gladly abided by your decision. Your request was brought up 5-6 weeks after our initial agreement.
AvA Orthodontics does not have, or has ever had a contract with any insurance company regarding our [redacted] fee. Per the financial agreement that was signed by [redacted], AvA Orthodontics has the right to collect all lab fees associated with the treatment plus a $500.00 cancellation fee in the event that orthodontia is ended before its completion and any monthly payments due to date. Please keep in mind that [redacted] is a third party company and they charge $1700 lab fee which is due on the submission day.
[redacted] declined to pay the transfer fee into the metal braces as well as the treatment cancellation fee.
To whom it may concern:
I did not authorize any changes to my payment, regardless of whether I was getting my braces removed earlier or notWhen they told me that my treatment was being shortened I told them I would check to see if that was okI never got back to them and they increased my payments anywayI was sent a financial history after I confronted them about the increase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. There was no choice on my part to increase monthly payments instead of paying the full remaining balance at the end of treatment, so that is totally false. I made no agreements to pay more monthly, not verbally or written. They had no form of authorization to charge my account more monthly and I never received any documentation of the monthly increase via letter, email, phone call, or receipt. They made this change without my consent or knowledge. I would like my money back ($357.92) and to be dissolved of any contracts with them and not have to pay an additional $500 to do so. It was completely fraudulent and unprofessional.
Regards,[redacted]
Mrs. [redacted], your daughter, visited our office for a consultation. During her hour long consultation, we presented all treatment options which include metal and clear braces as well as [redacted], with information regarding each treatment. After reviewing our office...
policy and financial contract, [redacted] being of legal age, signed the agreements.
[redacted] takes about a month to set up and deliver to [redacted] and during that time, we never heard from either you or [redacted] regarding the preference of metal braces instead. We would’ve gladly abided by your decision. Your request was brought up 5-6 weeks after our initial agreement.
AvA Orthodontics does not have, or has ever had a contract with any insurance company regarding our [redacted] fee. Per the financial agreement that was signed by [redacted], AvA Orthodontics has the right to collect all lab fees associated with the treatment plus a $500.00 cancellation fee in the event that orthodontia is ended before its completion and any monthly payments due to date. Please keep in mind that [redacted] is a third party company and they charge $1700 lab fee which is due on the submission day.
[redacted] declined to pay the transfer fee into the metal braces as well as the treatment cancellation fee.