Aval Vapor Reviews (2)
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Aval Vapor Rating
Description: E-CIGARETTES
Address: 4750 Valley View Blvd NW Suite 60, Roanoke, Virginia, United States, 24013
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They will sue your [redacted] cause profit is more important than care don't go to them they sue drag you through court system they do not want poor people to come to their hospital very bad place anymore like I said profit more important so all their high paid CEO can enjoy a nice life style
Review: I bought a bottle of a bottle of E liquid for my electronic cigarette but the bottle completely leaked out in my bag before I got it home. I called the store and told them about it and they told me they could not exchange it because it was against the health code. I wrote and email to their main office to tell them about what happened and have not heard a response back. They have refused to replace the product. I have kept the bottle and the bag that it leaked in.Desired Settlement: If they would just replace the bottle of E-liquid I would be happy.
Business
Response:
Per District Manager approval, we called the customer and replaced his bottle of juice. He came in that night on September 24th and was happy that we had replaced it. I then went online and responded to the complaint that day. Thank you,[redacted] SSM
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and was contacted by [redacted] by phone. I have visited the store and the issue has been resolve. I am very satisfied with the results. [redacted] was very courteous and eager to resolve the issue. She explained that in the future that they were planning on using tamper resistant seals which would allow for easier returns.Regards[redacted]