Avalanche Glass and Doors, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] , regarding the issue with extreme audio in Green BayI do t know if you have read the response that I had been receiving from them but the last one asked for a photo of the defected tintWell, it is impossible to take a picture of thatI did t want the case to be closed but I thought the whole point in bringing the Revdex.com into it was to have some kind of mediation?Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There was no resolutionOver half of the stament Extream audio wrote is untrue, specially about the language I spokeI never swore at ***, not even a littleHowever there was Bolger language used by the Appleton store mangerHe state that I should "go kick ***'s as" and a few other thingsThe company isn't understanding meThe tint is lifetime warranted I tried so hard to examine to them that I DO NOT WANT tint on my windows from them anymore because of the costomer service I recevedFor the lifetime of the tint I do not want to have to go back thereI'd rather go somewhere else that would treat me with respectI want my money back, period!

I received [redacted]'s response. I believe she is very unreasonable and I refuse to give her a refund. In fact I would like a photo submitted to see for myself, as well as for you to see, the so called defect. We have been in business for 20 years and have never seen a situation like this. Problems do occur occasionally in our business and we have always been happy to stand behind our company 's warranty as well as the warranty of the manufacture. Thanks.[redacted]Extreme AudioManitowoc    Green Bay    Appleton

The customer has yet to contact my Manitowoc location, where he purchased the products. He still refuses to pay for professional installation. He did however contact my Appleton location today. As stated before, this system was hooked up in my showroom and was playing perfectly for the customer to hear before he purchased it. Also the customer is making new claims that  the speaker and amplifier specs do not match up correctly. That has nothing to do with the issues he is having. I am personally running speakers that can handle 400 watts off a 125 watt amplifier. If what he is saying is correct, then my system should have the same if not bigger problems then his, based on his recent claim. I have no problem warrantying any products that are defective. If he feels these products are defective, he can bring them back into my store for me to test and send in for warranty if need be. Professional installation is highly recommended.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted], regarding the issue with extreme audio in Green Bay. I do t know if you have read the response that I had been receiving from them but the last one asked for a photo of the defected tint. Well, it is impossible to take a picture of that. I did t want the case to be closed but I thought the whole point in bringing the Revdex.com into it was to have some kind of mediation?Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] lies lies lies....you do not sell a product that is not compatible with each otheri am referring to the amp and speakers:http://www.canton.de/en/hifi/onwall-plus/plus-mx.3rated at 40 watts rms at 8 ohms/ 70 watts rms at 4 ohmsthe amp is:http://www.snapav.com/p-1658-ea-mini-2d-35.aspxrated 26 watts RMS at 8 ohms35 watts RMS at 6 ohms35 watts RMS at 4 ohmsseems like a bad combo and that could be why it goes into safe mode so the amplifier is not over drawn and blows.  not a happy camper!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
There was no resolution. Over half of the stament Extream audio wrote is untrue, specially about the language I spoke. I never swore at [redacted], not even a little. However there was Bolger language used by the Appleton store manger. He state that I should "go kick [redacted]'s as" and a few other things. The company isn't understanding me. The tint is lifetime warranted I tried so hard to examine to them that I DO NOT WANT tint on my windows from them anymore because of the costomer service I receved. For the lifetime of the tint I do not want to have to go back there. I'd rather go somewhere else that would treat me with respect. I want my money back, period!

Regarding [redacted],
The beginning of the statement made by [redacted] is accurate up
until the time where her husband came inShe stated that her husband "works
until about 3ish." That time would have worked to get the window tint replaced
What she didn't state was
that her husband showed up about 1:15pmAt that time
there were two vehicles in the installation bay and we were unable to work on
[redacted]'s vehicleWe said we are a little behind schedule and could get to his
vehicle at 4pmHe agreed to come back at that time and left
Approximately minutes later, [redacted] called and was very
upset because we were unable to replace the window tint at that time[redacted] stated
that her husband agreed to come back at 4pm, but that didn't matter to her
[redacted] then explained to us how poor our customer service was and that we kept
changing the times when she said she didn't make an appointmentShe used
vulgar language and became difficult to talk withAt that point [redacted] ended
the phone call
[redacted] then called one of our other locations and spoke to
[redacted] (Appleton.) He apologized to her and offered his assistance to resolve the
situation[redacted] said he was going to have [redacted] (staffed at the location of
where the work was done, Green Bay.)
[redacted] called her and they spoke about what happened[redacted]
apologized for her conversation with [redacted] and proceeded to come to a solution
He went through the schedule with her and they came to a date where she could
get the window redoneThat date was set for June 2nd at 5pmHe
again apologized and thanked her for letting Extreme Audio to provide her with
the service she paid for
She called [redacted] again (Appleton) and said she had to verify
the new appointment date with her husband and have [redacted] call her in about an
hour. About minutes later [redacted]
called the Green Bay store and [redacted] answeredShe stated that she didn't want
the work done that she scheduled the new date for and gave two optionsShe
said that either Extreme Audio take the window tint off and issue her a full
refund or she will take it somewhere else and call it a loss[redacted] asked what
happened because they came to an agreement with the new date scheduled for the
work[redacted] stated that she doesn't want any business with Extreme Audio
because of the poor customer service.
She also stated that her husband was treated poorly when he stopped in
with the vehicle[redacted] and [redacted] (tinter) all agreed that her husband
received excellent customer service and he agreed to return at 4pm[redacted] was
only agreeing to one of the two options she mentioned, not including to have
the work redone which she said she would prior[redacted] explained that has does
not have the authority to do so and would talk to the owner's of Extreme Audio
([redacted] and [redacted]) to see how they wanted to proceedHe said he would either
call her at the end of the day, Wednesday May 19th, or the next day
[redacted] called [redacted] on Thursday May 20th at
approximately 12:15pm and explained to her that he talked with [redacted] and [redacted]
about the incident[redacted] and [redacted] said that they cannot issue a refund because
Extreme Audio is not being offered a chance to warranty the work doneThere
were two new times set up between [redacted] and her husband that they both agreed
to but then their minds changed[redacted] again offered to keep the date of June
2nd which she scheduled but she refusedShe said it was not about
the tint anymoreShe insisted that her demand was solely on the fact she
received poor customer and wanted a refundShe said that Extreme Audio has
"sy customer service." [redacted] apologized again for the bad experience she
had on the phone with [redacted] but thought they overcame that, which is why she
scheduled a new appointment
At that point, [redacted] requested to speak with the owners of
Extreme Audio[redacted] gave her their contact information and informed her that
they would be out of the office for most of the week[redacted] said that he would
let [redacted] and [redacted] know that they should be expecting a phone call from her
This is where the communication ended and the Revdex.com was
contacted
Extreme Audio