Avalanche Harley-Davidson

I remember this gentleman very specificallyWe had a miscommunication about his windshield that I have emails on that I will attachYou will see in my email string I was trying to be helpful to him and asked him to tell me how I could help himWe even delivered his bike to [redacted] 3- hour away for no chargeHe came in the day after he purchased and this is when we had the windshield hiccup at this point he said nothing about not wanting the bikeFor him to say we kept him here with no food and water and kept him hostage is far from the truth as he has a very high strung personalityI tried to call him but the number is disconnected as he will remember me alsoI am not sure how to resolve the situation as we made many calls to him and would not respond to how we could help him or make him happyHere is the thread [redacted] at Avalanche H-DHS [redacted] |Tue 9/6/2016, 9:PM [redacted] give me a call pleaseYou have a motorcycle loan that you will see a payment stub for in 2-weeksI will do what ever I can to work with youThanks [redacted] General Manager ____________________________ [redacted] [redacted] *** [redacted] “To fulfill dreams by delivering a premium customer experience creating customers for life”Confidentiality – This message and any attachment(s) are confidential and may be privileged or otherwise protected from disclosure; this information is solely for the use of the person(s) or entity to which it is intendedIf you have received this message in error and are not the intended recipient, please notify the sender immediately and delete this message and any attachment from your systemIf you are not the intended recipient, be advised that any use of this message is prohibited and may be unlawful, and you must not copy this message or attachment or disclose the contents to any other person.HS [redacted] |Tue 9/6/2016, 5:AMIf I had some one that told you something that I was not aware of how does that make me a liar? The managers assistant was not here for me to talk toI apologize that the communication was not perfect but will try to make you happyI'm sorry you are this upset ***What would you like me to do? Get [redacted] ***BHPress the Enter key to open the contact card."> [redacted] Reply all|Tue 9/6/2016, 5:AM [redacted] InboxSorry [redacted] I do not talk to confirmed liars so don't waste your time!HS [redacted] |Sun 9/4/2016, 9:PMI was unaware that [redacted] talked to a sales manager about your windshieldIt is sitting at the shop waiting for youLet me know what is going on and I will try to help you with what ever I canI will give you a call on Tuesday and set up a delivery for you

We have talked to the customer and has got his bike. It was over a 2 month process to get his parts in along with the time to get all the insurance stuff pushed through. We have also helped him with extra parts for his inconvenience and trying to help in every way possible.

I remember this gentleman very specifically. We had a miscommunication about his windshield that I have emails on that I will attach. You will see in my email string I was trying to be helpful to him and asked him to tell me how I could help him. We even delivered his bike to [redacted] 3-4...

hour away for no charge. He came in the day after he purchased and this is when we had the windshield hiccup at this point he said nothing about not wanting the bike. For him to say we kept him here with no food and water and kept him hostage is far from the truth as he has a very high strung personality. I tried to call him but the number is disconnected as he will remember me also. I am not sure how to resolve the situation as we made many calls to him and would not respond to how we could help him or make him happy... Here is the thread.. [redacted] at Avalanche H-DHS[redacted]  |Tue 9/6/2016, 9:29 PM[redacted] give me a call please. You have a motorcycle loan that you will see a payment stub for in 2-3 weeks. I will do what ever I can to work with you. Thanks. [redacted]General Manager ____________________________ [redacted] <...⇄ /> [redacted]
[redacted] 
[redacted]
[redacted]“To fulfill dreams by delivering a premium customer experience creating customers for life”Confidentiality – This message and any attachment(s) are confidential and may be privileged or otherwise protected from disclosure; this information is solely for the use of the person(s) or entity to which it is intended. If you have received this message in error and are not the intended recipient, please notify the sender immediately and delete this message and any attachment from your system. If you are not the intended recipient, be advised that any use of this message is prohibited and may be unlawful, and you must not copy this message or attachment or disclose the contents to any other person.HS[redacted]  |Tue 9/6/2016, 5:55 AMIf I had some one that told you something that I was not aware of how does that make me a liar? The managers assistant was not here for me to talk to. I apologize that the communication was not perfect but will try to make you happy. I'm sorry you are this upset  [redacted]. What would you like me to do? Get [redacted]BH. Press the Enter key to open the contact card.">[redacted]  Reply all|Tue 9/6/2016, 5:27 AM[redacted]InboxSorry [redacted] I do not talk to confirmed liars so don't waste your time!HS[redacted]  |Sun 9/4/2016, 9:27 PMI was unaware that [redacted] talked to a sales manager about your windshield. It is sitting at the shop waiting for you. Let me know what is going on and I will try to help you with what ever I can. I will give you a call on Tuesday and set up a delivery for you.