Avalanche Trading Co

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Your "generous" offer does not account for the following facts: (1) The item, which was very recently purchased, is defective and has pilled and shown wear after very minimal useYou, as well as others in your company, rather than admit the quality is bad have taken a defensive stance toward my complaint rather than accepting responsibility for a poor product(2) It is customary for ANY company that has made a defective product to not expect the customer to return the item at their expenseIt seems as though you'd rather nickel and dime me with regard to the cost of return shipping rather than simply cover it as a courtesy to a customer who has paid for a product that is defective (3) The coat I am requesting in exchange is only because you no longer carry the other coat, therefore it's not even an option to do an even exchangeIt's not $as you claim, but $The jacket I purchased was in the same price range so I don't think you need to get so hung up about the "generosity" of offering to cover $15, especially since I had to contact the Revdex.com initially to respond to my claims I just want to return this coat and get an exchange—that's it Regards, [redacted] ***