Avalon Building Concepts

Avalon Building Concepts was contracted to put a new roof on my home in the fall of 2019. I noted to their sales person that before I had extra pop vents installed that I had an issue with one ice dam near my bathroom window. The sales person, Randy?, noted that I should replace the numerous pop vents with ridge vents on both the peaks. I noted that I was concerned about one ridge vent providing the same air flow as all the pop vents I had and asked about having a couple of the newer ones left in. He said it was not needed as he “guaranteed” the ridge vent would be enough air flow. I again noted I would prefer a couple of the pop vents be left in. I signed the contract and didn’t notice that he didn’t amend it to leave in a couple pop vents so that was my fault for not catching it. The winter of 2019-2020 was a warmer than average winter and I didn’t notice any ice dams. This winter, 2020-2021, was a different story and I had huge ice dams and icicles all over my home. Even when we had numerous days of warmer weather the end of February the ice dams were so huge, they didn’t melt. I contact Avalon about the issue and a salesperson was here on February 22 and saw the ice dams in person and I sent them pictures. The sales person that was here, Tyson, noted he would get back with me on February 24 after talking with management about the issue but that he was sure they would fix the issue for a small cost or possibly no cost. He never called me back so I called on February 24 and he said he would get back with me later that day but he never did. I sent two follow up emails, one on March 1 and another March 4 and a text to Tyson on March 4. He texted me back stating that they fulfilled the contact as written and their hands were tied. No offer of correction even for a fee. So, they have left me to try and find a solution. My guess is this issue will also void my roof warranty and if I have someone else install more pop vents it will also most likely void my roof warranty. I strongly suggest if you are considering going with Avalon to reconsider and if you do to triple check the wording on the contract, don’t trust what the salesperson tells you especially if the word “guarantee” is included, and trust that they won’t work with you to correct an issue they clearly caused, even for a reduced or other fee. I won’t even go into the damage they caused to my landscaping and yard. I treated all the employees and workers extremely well bringing them beverages and snacks when it was hot and have only asked for fair corrections to their mistakes but they won’t even work with me. I also plan to contact the shingle provider to let them know of the situation and hopefully they will work with me on the warranty. I find this company highly unethical, unprofessional, and their work subpar so please be careful if you consider using them for any projects.