Avalon Flooring

Review: Avalon installed vinyl tile in my kitchen and said they have a 12 year guarantee for installation. When I complained that the floor looked funny , it wasn't laying properly that sent someone out to look at it, when I didn't hear from them I called and they sent another person out to look at it. At that time they said it was because of the moisture in the crawl space. I was never advised that the crawl space had anything to do with the installation of the floor or the guarantee. I question their reason because I have insulation under the crawl space. So I'm wondering how maoisture can go thru the insulation and then the floor to the tile. Also, I have had my central air conditioning on since May. The floor was installed at the end of February. Thank you.Desired Settlement: Repair or replacement

Business

Response:

Our VP of Installations visited the customer’s home on Wednesday, July 16th in order to view the job. We will be taking care of the customer’s concerns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: first of all they lied about the fact that labor cost 6.5 per square foot, they wouldnt give me an explanation of how the charges were split up. they said "avalon doesnt do that". they are a scam companyDesired Settlement: give me my deposit back...

Business

Response:

We satisfied the customer, and issued a refund on 11/13/14

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Ordered a new floating kitchen floor that had a tongue and groove.. A kid (22yrs old) came out to install by himself. My appliances are very heavy. He damaged the refrigerator because he had trouble moving it by himself.. ( Had to have a [redacted] repair man to fix). He broke off many tongues and told me this "happens all the time". He used nails on the floating floor---a no no...He could not make a mitre cut -it was almost laughable to look at his work. Seams were coming apart!!!! I knew the floor was not installed properly. I wanted the floor removed and my money back. Avalon said no and they would give me a new floor. New guys came out and were told to just replace some boards!!!!!! I never agreed to that......new guy called Avalon installation mgr and told her the floor was not installed properly. They agreed to new floor. Now I have to wait again. Had plumber here to disconnect stove and frig. for the 3rd round. They did not have enough molding. Now a fourth trip back and not in time frame that I requested. All around bad experience. I will never use them or recommend them to anyone. The first kid should not have been sent out by himself and I learned Avalon uses subs. We were not told that when asked if Avalon has their own installers........