Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I agree that [redacted] asked me to turn the power on and off from the inside of the house so he could lower the water level, and that you and your employees don’t have access my house breaker or have responsibility for power to my pool from the inside of my houseHowever, last year I did not have to shut off my breaker to the pool for the winter season because you unplugged my pool pumpYour employee did not unplug my pool pump as it was done last year leaving it to run for eight hours a day for ten days without water running through the pumpPart of winterizing a pool is to make sure that the pool is ready for winter, leaving the pump plugged in drawing air is not preparing the pool to survive the winterI hired you, as professionals who are knowledgeable about pools, to winterize and close my pool for the seasonThe failure to unplug the pump jeopardized the device.Also your employee failed to tell me that I needed to unplug the pump, if he wasn’t going to do itOnce I realized the pump was left on to draw air, I unplugged itI did not have to turn off a breaker and leave the breaker off for the winterIf your employee told me that I needed to unplug the pump so that it didn’t draw air, I would have done so.If the pump is damaged, I will have it repaired at a Hayward Authorized Service CenterYour company is not listed as an authorized service centerPlease update the letter sent on November 4, to reflect that you will pay for the necessary repairs that will happen at an authorized repair center.I will gladly pay the $for closing and winterizing the pool when we have reached an agreement on the needed pump repairsPlease send me an updated letter stating that if the pump is damaged you will pay for the pump to get fixed at an authorized Hayward Service Center.Regards, [redacted]
Avalon pools & Spa inchas been in business since We have been opening and closing pools for the same amount of timeWe had pool professionals that have been opening and closing pools for years close your poolIt was a different team this year than last year but that doesn't mean they aren't pool professionalsWe want to assure you that your lines are blown out (both skimmer and returns) antifreeze added and lines pluggedAnd, if you have a main drain, that a gallon of anitfreeze was put in as wellalso added to your pool, poly algecide and gallons of liquid shockPlugs were removed from the pumpAvalon pools & Spa, Incdoesn't guaranty that your lines are safe from winter damage because there are so many other factorsSuch as: age and type of plumbing, severe frost and the fact that your plumbing is all underground and not installed by usIn speaking with ***, he said you were home and he asked you both to shut off and turn on power( so he could lower the water level) from inside your houseWe don't access your house ans aren't responsible for power to your poolEven though we weren't responsible for the power inside being left on, I offer that if, in the spring, your pump has damaged we will make any necessary repairslastly, we ask that you pay for your pool closing service as your pool was closed on October 5th and payment is due within days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I hired Avalon Pools and Spas to close and winterize my pool for the 2014/and 2015/winter season because of their advertised professional knowledge of closing pools to survive the winter seasonWhen I hired them last year to close my pool for the winter of 2014/season they completed the following things:1) Blew out the pool pipes and added chemicals in the pool and pipes2) Drained out extra water out of the pool3) Unplugged the pool pump, chlorinator, and filter and left them at the door of the house4) Covered the pool with a tarp For the 2015/season the employees of Avalon Pools and Spas1) Blew out the pool pipes and added chemicals in the pool and pipes2) Drained the extra water out of my pool3) Covered the pool with a tarp They did not unplug the pump, chlorinator, and filter as they did last year, leaving it to run for hours a day for daysThe employees of Avalon Pool and Spa, Incneglected to inform the home owner to unplug the pumpIf the policy and measures in which the pool closing and winterizing had changed since last year, it is the company's responsibility to notify the home owner of that changeSince the employees neglected to unplug the pump and neglected to inform the home owner, the pump is now jeopardize and probably severely damagedI called Avalon Pool and Spas within an hour of the employees leaving (from closing the pool on October 5) and stated that I did not think the pool was close properly(I was correct because my pump was left plugged in.) The owner of Avalon Pools and Spas came to my house days later and said that everything was done correctlyYet it was not because the pump was still plugged in I ask that Avalon Pools and Spas, Inc take responsibility for the negligence of leaving the pump plugged in and jeopardizing it by stating: If the Hayward Super Pump is damage, Avalon Pools will cover the cost to fix the pump at an Authorized Hayward Pump Service CenterOnce this guarantee is made by Avalon Pool and Spa, to stand by the workmanship of their employees, I will gladly pay the $for the partial closing of the pool.Regards, [redacted] Do they honor the work that they do? Do they value customer service? Do they back up their word on being professional.Regards,Do they honor the work that they do? Do they value customer service? Do they back up their word on being professional
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I agree that [redacted] asked me to turn the power on and off from the inside of the house so he could lower the water level, and that you and your employees don’t have access my house breaker or have responsibility for power to my pool from the inside of my houseHowever, last year I did not have to shut off my breaker to the pool for the winter season because you unplugged my pool pumpYour employee did not unplug my pool pump as it was done last year leaving it to run for eight hours a day for ten days without water running through the pumpPart of winterizing a pool is to make sure that the pool is ready for winter, leaving the pump plugged in drawing air is not preparing the pool to survive the winterI hired you, as professionals who are knowledgeable about pools, to winterize and close my pool for the seasonThe failure to unplug the pump jeopardized the device.Also your employee failed to tell me that I needed to unplug the pump, if he wasn’t going to do itOnce I realized the pump was left on to draw air, I unplugged itI did not have to turn off a breaker and leave the breaker off for the winterIf your employee told me that I needed to unplug the pump so that it didn’t draw air, I would have done so.If the pump is damaged, I will have it repaired at a Hayward Authorized Service CenterYour company is not listed as an authorized service centerPlease update the letter sent on November 4, to reflect that you will pay for the necessary repairs that will happen at an authorized repair center.I will gladly pay the $for closing and winterizing the pool when we have reached an agreement on the needed pump repairsPlease send me an updated letter stating that if the pump is damaged you will pay for the pump to get fixed at an authorized Hayward Service Center.Regards, [redacted]
Avalon pools & Spa inchas been in business since We have been opening and closing pools for the same amount of timeWe had pool professionals that have been opening and closing pools for years close your poolIt was a different team this year than last year but that doesn't mean they aren't pool professionalsWe want to assure you that your lines are blown out (both skimmer and returns) antifreeze added and lines pluggedAnd, if you have a main drain, that a gallon of anitfreeze was put in as wellalso added to your pool, poly algecide and gallons of liquid shockPlugs were removed from the pumpAvalon pools & Spa, Incdoesn't guaranty that your lines are safe from winter damage because there are so many other factorsSuch as: age and type of plumbing, severe frost and the fact that your plumbing is all underground and not installed by usIn speaking with ***, he said you were home and he asked you both to shut off and turn on power( so he could lower the water level) from inside your houseWe don't access your house ans aren't responsible for power to your poolEven though we weren't responsible for the power inside being left on, I offer that if, in the spring, your pump has damaged we will make any necessary repairslastly, we ask that you pay for your pool closing service as your pool was closed on October 5th and payment is due within days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I hired Avalon Pools and Spas to close and winterize my pool for the 2014/and 2015/winter season because of their advertised professional knowledge of closing pools to survive the winter seasonWhen I hired them last year to close my pool for the winter of 2014/season they completed the following things:1) Blew out the pool pipes and added chemicals in the pool and pipes2) Drained out extra water out of the pool3) Unplugged the pool pump, chlorinator, and filter and left them at the door of the house4) Covered the pool with a tarp For the 2015/season the employees of Avalon Pools and Spas1) Blew out the pool pipes and added chemicals in the pool and pipes2) Drained the extra water out of my pool3) Covered the pool with a tarp They did not unplug the pump, chlorinator, and filter as they did last year, leaving it to run for hours a day for daysThe employees of Avalon Pool and Spa, Incneglected to inform the home owner to unplug the pumpIf the policy and measures in which the pool closing and winterizing had changed since last year, it is the company's responsibility to notify the home owner of that changeSince the employees neglected to unplug the pump and neglected to inform the home owner, the pump is now jeopardize and probably severely damagedI called Avalon Pool and Spas within an hour of the employees leaving (from closing the pool on October 5) and stated that I did not think the pool was close properly(I was correct because my pump was left plugged in.) The owner of Avalon Pools and Spas came to my house days later and said that everything was done correctlyYet it was not because the pump was still plugged in I ask that Avalon Pools and Spas, Inc take responsibility for the negligence of leaving the pump plugged in and jeopardizing it by stating: If the Hayward Super Pump is damage, Avalon Pools will cover the cost to fix the pump at an Authorized Hayward Pump Service CenterOnce this guarantee is made by Avalon Pool and Spa, to stand by the workmanship of their employees, I will gladly pay the $for the partial closing of the pool.Regards, [redacted] Do they honor the work that they do? Do they value customer service? Do they back up their word on being professional.Regards,Do they honor the work that they do? Do they value customer service? Do they back up their word on being professional