Dear MrDave D***, I am sad to report the account from Scott M***, the dealership’s General Manager, is inaccurate as he continues to communicate falsehoods about the events that truly happened I understand the warranty, but the problem in this situation is we were upsold something that we didn’t actually receive We were actually given an inferior product from the dealership along with associated written documentation that substantiated the product was going to be one thing and it was actually a lessor product/material We were upsold “leather” seats by the dealership and were actually given vinyl If we had the material that we purchased, I would never have had to file a complaint as we would have seats that are in good condition and don’t need replacementThe motorhome is in pristine condition except for the seats that are in extremely poor condition (pictures attached) Scott M [redacted] documents in his reply that I contacted the dealership “several times” I came into the showroom one Saturday and then followed up with a call that same day as I was told the General Manager was too busy to talk with me in personI did not come into the showroom and harass anyone Scott M [redacted] should be ashamed of himself for documenting such a thing happened I never caused a scene at the dealership and have never been kick out of any business for trying to discuss an issue with the seller It is a shame that Scott feels the need to lie in this situation, as he is not accurately reporting the events that truly happened I am not sure if he feels lying will make him and his organization look better, but it is definitely not helping their reputation as anyone that would read my complaint and subsequent follresponse would realize I am communicating the truth with my feedback and detail to the actual events It is unfortunate that Scott has taken the low road in this case As a salesperson myself, I would never treat my customers in such a manner I always try to do what is right by them and definitely would never belittle them by laughing at them, lie about an issue that was the fault of my organization and never tell them that I would never work with them after their attempt to discuss a problem It is also unfortunate as I have posted my experiences on the dealership’s Facebook page and I have received nasty feedback from the organization for posting the exact truth and not a modified version that is communicated by Scott M*** There were no threats communicated to Scott or anyone at Avalon during this situation It is unfortunate that again he is not describing the actual facts I recently received a response to my complaint from Avalon on the Avalon RV Facebook page, someone from Avalon reported that the dealership tried to call the manufacturer about the issue Doesn’t this call by Avalon not prove their admittance that something is wrong in this case? The pictures attached show a product that is definitely not a leather product that was sold by Avalon RV this is the main issue in this case Not the age of the RV as Scott continues to communicate Avalon has previously communicated to another customer who had an issue with their dealership that they “always offer to make things right.” I would expect that in this case as well we were upsold a product by the dealership which ended up being an extremely inferior product as the pictures accurately depict I hope Avalon will offer to make things right in this case I appreciate your assistance in this matterThank youJill
Dear MrDave D***, I am sad to report the account from Scott M***, the dealership’s General Manager, is inaccurate as he continues to communicate falsehoods about the events that truly happened I understand the warranty, but the problem in this situation is we were upsold something that we didn’t actually receive We were actually given an inferior product from the dealership along with associated written documentation that substantiated the product was going to be one thing and it was actually a lessor product/material We were upsold “leather” seats by the dealership and were actually given vinyl If we had the material that we purchased, I would never have had to file a complaint as we would have seats that are in good condition and don’t need replacementThe motorhome is in pristine condition except for the seats that are in extremely poor condition (pictures attached) Scott M [redacted] documents in his reply that I contacted the dealership “several times” I came into the showroom one Saturday and then followed up with a call that same day as I was told the General Manager was too busy to talk with me in personI did not come into the showroom and harass anyone Scott M [redacted] should be ashamed of himself for documenting such a thing happened I never caused a scene at the dealership and have never been kick out of any business for trying to discuss an issue with the seller It is a shame that Scott feels the need to lie in this situation, as he is not accurately reporting the events that truly happened I am not sure if he feels lying will make him and his organization look better, but it is definitely not helping their reputation as anyone that would read my complaint and subsequent follresponse would realize I am communicating the truth with my feedback and detail to the actual events It is unfortunate that Scott has taken the low road in this case As a salesperson myself, I would never treat my customers in such a manner I always try to do what is right by them and definitely would never belittle them by laughing at them, lie about an issue that was the fault of my organization and never tell them that I would never work with them after their attempt to discuss a problem It is also unfortunate as I have posted my experiences on the dealership’s Facebook page and I have received nasty feedback from the organization for posting the exact truth and not a modified version that is communicated by Scott M*** There were no threats communicated to Scott or anyone at Avalon during this situation It is unfortunate that again he is not describing the actual facts I recently received a response to my complaint from Avalon on the Avalon RV Facebook page, someone from Avalon reported that the dealership tried to call the manufacturer about the issue Doesn’t this call by Avalon not prove their admittance that something is wrong in this case? The pictures attached show a product that is definitely not a leather product that was sold by Avalon RV this is the main issue in this case Not the age of the RV as Scott continues to communicate Avalon has previously communicated to another customer who had an issue with their dealership that they “always offer to make things right.” I would expect that in this case as well we were upsold a product by the dealership which ended up being an extremely inferior product as the pictures accurately depict I hope Avalon will offer to make things right in this case I appreciate your assistance in this matterThank youJill