Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@avalonshutters.com Customer [redacted] ordered plantation shutters (not blinds) for windows in his kitchen and nookHe choose all his options with the in home Sales consultant and was shown samples of the productHe signed sales documents and technical measurement documentsAvalon takes a lot of pride in going over details with customers and making sure they are involved in the entire ordering processOn the day after his installation - Mr [redacted] called and claimed his shutters wee installed up side downAfter speaking with him and explaining the functionality of the shutters we told him that they are not upside down, he asked why they do not match the cover to his spice rackHe sent us a photo of his spice cabinet and it has a solid piece of wood with groves in itPlantation shutters are not designed to match cabinet doorsAlso, this was never requested to our Salesperson, measure tech or installer at any of the three appointments in his home or we would have told him that this is not possibleCustomer is trying to get a refund on a custom product that has no defect in workmanship or installationWe have photos of his windows and his cabinet doorWe explained this to him and he saidcall my mother and explain it to herwe have left messages but no response from Mr [redacted] or his motherThere is nothing wrong with his shutters or the installation
Initial Business Response / [redacted] (1000, 10, 2015/10/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@avalonshutters.com Customer [redacted] ordered plantation shutters (not blinds) for windows in his kitchen and nookHe choose all his options with the in home Sales consultant and was shown samples of the productHe signed sales documents and technical measurement documentsAvalon takes a lot of pride in going over details with customers and making sure they are involved in the entire ordering processOn the day after his installation - Mr [redacted] called and claimed his shutters wee installed up side downAfter speaking with him and explaining the functionality of the shutters we told him that they are not upside down, he asked why they do not match the cover to his spice rackHe sent us a photo of his spice cabinet and it has a solid piece of wood with groves in itPlantation shutters are not designed to match cabinet doorsAlso, this was never requested to our Salesperson, measure tech or installer at any of the three appointments in his home or we would have told him that this is not possibleCustomer is trying to get a refund on a custom product that has no defect in workmanship or installationWe have photos of his windows and his cabinet doorWe explained this to him and he saidcall my mother and explain it to herwe have left messages but no response from Mr [redacted] or his motherThere is nothing wrong with his shutters or the installation