This job was a job we hired a subcontractor to completeThe customer was unsatisfied with the sub-contractors workOur technician went back out in January and was supposed to contact a new subcontractor to have it re-done for the customerA few days later that particular technician left our
companyWe are happy to get another contractor out there to the drywall for the customerWe will contact a new subcontractor and contact the customer
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The work has been completed by an outside vendor, so there is nothing to "look at"As was made clear from the beginning of this complaint, sending yet another contractor out to "look at" the problem was not sufficientIn fact, Sullivan sent two different contractors out and, after the final visit from the second contractor, Sullivan's own technician agreed that the work was not done satisfactorilyThis project took over months to complete (it was originally estimated at weeks), and it is only complete now because we hired our own contractor to complete it.When I spoke to *** at Sullivan about a month ago, she did, in fact, offer to have a different technician out to look at the issueI declined and said we would prefer to handle it on our ownShe then asked for an estimate of the work to be done, so it could be consideredTo now have *** respond that they aren't going to do anything because we rejected to have *another* technician come out is just ridiculous.The fact that this complaint has been open since January (and still isn't closed) speaks volumes about Sullivan's dealings with us on this whole projectRegards, *** ***
We have contacted Mr*** in regards to this issueWe offered to have a technician come out to his home and resolve this issue, he has refused for us to do so and has asked us to pay him $i500-$instead which we are not willing to do at this timeSeveral months ago he was unhappy with a few things to which we sent another contractor there to take care of, to which he is now unhappy with that as well.We are more than happy to send someone at his convenience to see what needs fixed and how we can proceed, we are in no way or have we refused to address his concerns, however sending a customer a large sum of money without looking at the issue and assessing the situation is not something we tend to do, understandably. Sincerely,*** ***Sullivan Super Service, Inc
This job was a job we hired a subcontractor to completeThe customer was unsatisfied with the sub-contractors workOur technician went back out in January and was supposed to contact a new subcontractor to have it re-done for the customerA few days later that particular technician left our
companyWe are happy to get another contractor out there to the drywall for the customerWe will contact a new subcontractor and contact the customer
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The work has been completed by an outside vendor, so there is nothing to "look at"As was made clear from the beginning of this complaint, sending yet another contractor out to "look at" the problem was not sufficientIn fact, Sullivan sent two different contractors out and, after the final visit from the second contractor, Sullivan's own technician agreed that the work was not done satisfactorilyThis project took over months to complete (it was originally estimated at weeks), and it is only complete now because we hired our own contractor to complete it.When I spoke to *** at Sullivan about a month ago, she did, in fact, offer to have a different technician out to look at the issueI declined and said we would prefer to handle it on our ownShe then asked for an estimate of the work to be done, so it could be consideredTo now have *** respond that they aren't going to do anything because we rejected to have *another* technician come out is just ridiculous.The fact that this complaint has been open since January (and still isn't closed) speaks volumes about Sullivan's dealings with us on this whole projectRegards, *** ***
We have contacted Mr*** in regards to this issueWe offered to have a technician come out to his home and resolve this issue, he has refused for us to do so and has asked us to pay him $i500-$instead which we are not willing to do at this timeSeveral months ago he was unhappy with a few things to which we sent another contractor there to take care of, to which he is now unhappy with that as well.We are more than happy to send someone at his convenience to see what needs fixed and how we can proceed, we are in no way or have we refused to address his concerns, however sending a customer a large sum of money without looking at the issue and assessing the situation is not something we tend to do, understandably. Sincerely,*** ***Sullivan Super Service, Inc