Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have previously filed a complaint with Select Express & Logistics because it took them three months to install a basketball goal for meIn this process they scheduled appointments numerous times and did not show upThey finally did come and install my goal but their team only used bags of concrete and the goal called for 10-bagsI contacted the company and they sent a team to inspect it and they verified that the goal was not installed correctly and was unsafeSelect Express said they would send a new team to fix the problemI told the new team that I would like the goal in the exact same spot at the exact same angleWhen the goal was put up it was not at the same angle that we had at beforeIt appeared that they took the goal down without marking the angle we had the goalWe had the goal angle so we could mark our driveway for free throws and three point shotsThey missed the angle completely and it is several feet offThree pointers are now from the grass and the goal does not utilize my driveway like we had beforeI contacted Luis E [redacted] at Select Express and expressed my concern with how they installed the goal and said that I would like it done again correctlyWe emailed back and forth several times and I even sent him pictures of before and after where you can clearly see how bad they messed up re installing goalHe then replied that I should have told them what I wanted and it was not their faultI explained to him that I did tell them exactly how I wanted the goal and the acknowledged meNow he will not reply to any emails and I have a goal that was not installed correctly and looks awfulI would like for them to come back and put the goal up how I had it beforeThe same spot and same angle it was before they came to fix it Sincerely, [redacted] ***
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until todayThis issue has now been escalated to the highest level of executive management in our companyA senior operations manager will contact [redacted] within the next hours with a resolutionI will follow up with details at that time I would appreciate a response to let me know that this email was received Sincerely, Nick G [redacted] VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have previously filed a complaint with Select Express & Logistics because it took them three months to install a basketball goal for meIn this process they scheduled appointments numerous times and did not show upThey finally did come and install my goal but their team only used bags of concrete and the goal called for 10-bagsI contacted the company and they sent a team to inspect it and they verified that the goal was not installed correctly and was unsafeSelect Express said they would send a new team to fix the problemI told the new team that I would like the goal in the exact same spot at the exact same angleWhen the goal was put up it was not at the same angle that we had at beforeIt appeared that they took the goal down without marking the angle we had the goalWe had the goal angle so we could mark our driveway for free throws and three point shotsThey missed the angle completely and it is several feet offThree pointers are now from the grass and the goal does not utilize my driveway like we had beforeI contacted Luis E [redacted] at Select Express and expressed my concern with how they installed the goal and said that I would like it done again correctlyWe emailed back and forth several times and I even sent him pictures of before and after where you can clearly see how bad they messed up re installing goalHe then replied that I should have told them what I wanted and it was not their faultI explained to him that I did tell them exactly how I wanted the goal and the acknowledged meNow he will not reply to any emails and I have a goal that was not installed correctly and looks awfulI would like for them to come back and put the goal up how I had it beforeThe same spot and same angle it was before they came to fix it Sincerely, [redacted] ***
Dear Complaint Specialist, Unfortunately, due to a computer issue, I have not been made aware of this complaint until todayThis issue has now been escalated to the highest level of executive management in our companyA senior operations manager will contact [redacted] within the next hours with a resolutionI will follow up with details at that time I would appreciate a response to let me know that this email was received Sincerely, Nick G [redacted] VP Human Resources Select Express & Logistics Office: ###-###-#### Fax: ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]