Avanti Media Group

The complaint is justifiedHowever the client did receive both raw footage of the video and a fully edited version, which is their preview copyThis was picked up in September of A few weeks later we were contacted by the client that wished to make some changes In March of we were contacted about changing the music and some scenesSo it has been a back and forthWe have promised that we would deliver the video soonerIn the interim the editor that worked with us left due to medical reasonsThe original file had to be re-edited from the beginningSince we have a tremendous workload of backed up projects we were unable to fulfill promises as requestedWe are sorry for the delayOur final promise to the client is to deliver the fully edited video with all of their requested changes days from this emailSeptember **, If we are not in compliance we will refund entire amount to them with our apologies

The complaint is justified. However the client did receive both raw footage of the video and a fully edited version, which is their preview copy. This was picked up in September of 2012. A few weeks later...

we were contacted by the client that wished to make some changes In March of 2013 we were contacted about changing the music and some scenes. So it has been a back and forth. We have promised that we would deliver the video sooner. In the interim the editor that worked with us left due to medical reasons. The original file had to be re-edited from the beginning. Since we have a tremendous workload of backed up projects we were unable to fulfill promises as requested. We are sorry for the delay. Our final promise to the client is to deliver the fully edited video with all of their requested changes 25 days from this email. September **, 2014. If we are not in compliance we will refund entire amount to them with our apologies.

Review: I hired Avanti Media Group as the Videographer or my wedding August [redacted] 2011. They were paid 100% and (3) years later we have not received our video. They've been contacted multiple times through email with promises of delivery, but this is yet to be seen.Desired Settlement: Either delivery of the video or refund shall be acceptabl

Business

Response:

The complaint is justified. However the client did receive both raw footage of the video and a fully edited version, which is their preview copy. This was picked up in September of 2012. A few weeks later we were contacted by the client that wished to make some changes In March of 2013 we were contacted about changing the music and some scenes. So it has been a back and forth. We have promised that we would deliver the video sooner. In the interim the editor that worked with us left due to medical reasons. The original file had to be re-edited from the beginning. Since we have a tremendous workload of backed up projects we were unable to fulfill promises as requested. We are sorry for the delay. Our final promise to the client is to deliver the fully edited video with all of their requested changes 25 days from this email. September **, 2014. If we are not in compliance we will refund entire amount to them with our apologies.