Avanti Skin Renewal

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our products (the Avanti Skin care and the Avanti Eye) on a day trial basis back on 06/04/and paid the shipping and handling fees of $and $The trial expired on 06/18/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/04/ $for the Avanti Skin care and $for the Avanti EyeDue to no cancellation the autoship program took effect Customer had contacted our Customer Service on 06/24/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account The customer’s account has been flagged as a chargeback on 06/28/for the disputed chargesThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessary Even though the customer charged back on all transactions, as a one-time courtesy we will allow a refund on the previous ordersWe will issue a refund of $and $on the Avanti Skin care and the Avanti Eye products ordered on 06/04/The refunds should show up on the customer’s original form of purchase within 1-weeks Here are the refund confirmations: $Trans-ID: [redacted] 07/07/ $Trans-ID: [redacted] 07/07/ Please relay this message to our customer, and feel free to let us know if you should have any questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our products (the Avanti Skin, Skincare, and the Avanti Eye, Skincare) on a 14-day trial basis back on 09/06/and paid the shipping and handling fees of $and $The trial expired on 09/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/06/$for the Avanti Skin, and $for the Avanti EyeDue to no cancellation the autoship program took effect Customer had contacted our Customer Service on 09/20/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account Even though the customer continued on our autoship program, as a one-time courtesy, we will allow a refund on the previous orderWe have issued a refund of $from Avanti Skin, and $from Avanti Eye ordered on 09/06/The refunds should show up on the customer’s original form of purchase in 3-business days Here are the refund confirmations: $Trans-ID: [redacted] 09/26/ $Trans-ID: [redacted] 09/26/ Please relay this message to our customer, and feel free to let us know if you should have any questions

To ***:
Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our 14-day free trial, our customers have to affirm
and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes
According to our records, customer ordered our products (the Avanti Skin, Skincare, and the Avanti Eye, Skincare) on a 14-day trial basis back on 08/21/and paid the shipping and handling fees of $and $The trial expired on 09/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/21/$for the Avanti Skin, and $for the Avanti EyeDue to no cancellation the autoship program took effect
Customer had contacted our Customer Service on 09/07/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account
Even though the customer continued on our autoship program, as a one-time courtesy, we will allow a refund on the previous orderWe have issued a refund of $from Avanti Skin, and $from Avanti Eye ordered on 08/21/The refunds should show up on the customer’s original form of purchase in 3-business days
Here are the refund confirmations:
$Trans-ID: *** 09/11/
$Trans-ID: *** 09/11/
Please relay this message to our customer, and feel free to let us know if you should have any questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:
[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Avanti Skin care and the
Avanti Eye) on a 14 day trial basis back on 06/04/2017 and paid the shipping and handling fees of $5.97 and $4.97. The trial expired on 06/18/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/04/2017  $89.97 for the Avanti Skin care and $85.97 for the Avanti Eye. Due to no cancellation the autoship program took effect.
Customer had contacted our Customer Service on 06/24/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.
The customer’s account has been flagged as a chargeback on 06/28/2017 for the disputed charges. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able to provide any refunds as necessary.
Even though the customer charged back on all transactions, as a one-time courtesy we will allow a refund on the previous orders. We will issue a refund of $89.97 and $85.97 on the Avanti Skin care and the Avanti Eye products ordered on 06/04/2017 . The refunds should show up on the customer’s original form of purchase within 1-2 weeks.
Here are the refund confirmations:
$89.97 Trans-ID: [redacted] 07/07/2017
   
$85.97 Trans-ID: [redacted] 07/07/2017
Please relay this message to our customer, and feel free to let us know if you should have any questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14-day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Avanti Skin, Skincare, and the Avanti Eye, Skincare) on a 14-day trial basis back on 09/06/2017 and paid the shipping and handling fees of  $4.97 and $5.97. The trial expired on 09/20/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/06/2017 $89.97 for the Avanti Skin, and $85.97 for the Avanti Eye. Due to no cancellation the autoship program took effect.
Customer had contacted our Customer Service on 09/20/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.
Even though the customer continued on our autoship program, as a one-time courtesy, we will allow a refund on the previous order. We have issued a refund of $89.97 from Avanti Skin, and $85.97 from Avanti Eye ordered on 09/06/2017. The refunds should show up on the customer’s original form of purchase in 3-7 business days.  
Here are the refund confirmations:
$89.97 Trans-ID: [redacted] 09/26/2017
$85.97 Trans-ID: [redacted] 09/26/2017
   
Please relay this message to our customer, and feel free to let us know if you should have any questions.