Avanti

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not recieve the oil deliveryAs I stated I knew I would need less than gallons to fill my tankThe gague never movedI believe the driver delivered the oil but not to my houseI hardly used oil this year that accounts for the 50% drop in oil usage not to mention last winter was brutally cold and I far exceeded my oil consumption last year so to compare a mild winter to an unusually cold winter doesn't make senseI have never had a problem with this company until nowThey are believing a brand new driver as they stated to me over a long standing customer that never had one issue until nowI did get my oil delivery but from another company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

On January **, 2016, *** *** contacted us to say that she didn't believe she received her delivery of gallons the prior day.
She stated that her gauge did not move (indicating additional oil) and she didn't find a delivery receipt.
We checked with our driver who stated
that he did deliver gallons of oil and that he left the receipt in her mailbox which was loose and wobbly, possibly causing loss of the receipt. (*** *** did agree during our conversation that her mailbox was wobbly, but did not agree that the receipt would get lost)
For additional assurance, we had him go to her house to confirm that he had gone to the correct house, which he did confirm from her site
*** *** did tell us there was no access to her tank for us to measure the oil, but we wanted to check everything out for ourselves and she was, of course correct, so we were unable to prove that the oil had been delivered. I am attaching a copy of her delivery ticket
We did some calculations on her usage, which do appear very low this year
Prior to her January **, delivery, she had a delivery of gallons on October *. She did not contact us for another delivery until January **, when she ordered gallons. This represents a period of days
The previous year she purchased gallons on 11/**/15, then gallons on 12/**/(days later). She purchased an additional gallons on 2/**/15, days later. Last year she purchased gallons in a day period, as compared to this year's purchases of only gallons in a day period. That amounts to a drop of approximately 50% in usage, more thatn accounts for the warmer season
We can't account for what her tank read before our delivery or after,as that information is not part of our delivery process and never has been. We are a COD company and deliver on request only
I am sorry that *** ***, feels cheated, dispite our long term relationship, but every thing we looked into indicates to us that we did in fact deliver the gallons as requested
Sincerely,
Barbara M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
I did not recieve the oil delivery. As I stated I knew I would need less than 100 gallons to fill my tank. The gague never moved. I believe the driver delivered the oil but not to my house. I hardly used oil this year that accounts for the 50% drop in oil usage not to mention last winter was brutally cold and I far exceeded my oil consumption last year so to compare a mild winter to an unusually cold winter doesn't make sense. I have never had a problem with this company until now. They are believing a brand new driver as they stated to me over a long standing customer that never had one issue until now. I did get my oil delivery but from another company.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]