This guest was contacted by the general manager of the *** *** location and the situation has been resolved. James *** *** ***Marcus Theatres corp.###-###-####***
Letter was sent to guest on 6/25/including two passes for free readmission the Marcus Theatre of her choice The passes can be redeemed at any time and for any feature:June 25,
*** * ***
*** * *** ***
*** ** ***
Dear Ms
***:
Guest service is very
important to Marcus Theatres, so I apologize that we let you down. When Ben Marcus
founded our company on November 1st 1935, he set out to put people first and
always provide the best quality at the best possible price I do
appreciate you bringing these issues to our attention so that we can work to
make things better for all of our guests.
In regards to your complaint
I certainly apologize for your negative experience. My conversation with the staff at the theatre
had indicated that the cashier in question had indicated that there were very
few seats in the 2D performance you were interested in and that those seats
would be in close proximity to the screen.
As a courtesy, the cashier asked if you rather wanted to see a later 3D
performance in which seating was more comfortable. The cashier says that you indicated that you
would rather attend the 3D performance which is why the seats for the
performance were rung up. However, while
you are purchasing your tickets, if for any reason you feel that they are not
being rung up correctly please simply inform them right away. This prevents any mistake from happening and
they can fulfill your wishes as you indicated.
I have spoken with the cashier staff as well as the management about
this miscommunication. Your concerns
were forwarded to the *** *** and our *** ** *** for
review. They may also be accessed by our
entire Executive Committee. Please find
enclosed We’re Sorry passes for readmission to the theatre of your
choice. These passes can be redeemed at
the theatre box office for admission to any feature, at any time of day
Once again, I thank you for
bringing these issues to our attention.
Sincerely,
James S***
*** *** ***
On Sun, Jan 22, at 9:PM, Brian L*** wrote:Hi Mr. ***,Regarding complaint ***, I replied directly to MrSchiller through email but failed to respond through the Revdex.com system. I am satisfied with the resolution that Mr*** offered and wanted to records to reflect that.Take care, Brian ***
We communicated to this guest via email that a new gift card was being valued for $and he provided the addresss *** * *** *** *** ** *** The gift card has been valued and activated and sent to the guest
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jerry ***
This guest was contacted by the general manager of the *** *** location and the situation has been resolved. James *** *** ***Marcus Theatres corp.###-###-####***
Letter was sent to guest on 6/25/including two passes for free readmission the Marcus Theatre of her choice The passes can be redeemed at any time and for any feature:June 25,
*** * ***
*** * *** ***
*** ** ***
Dear Ms
***:
Guest service is very
important to Marcus Theatres, so I apologize that we let you down. When Ben Marcus
founded our company on November 1st 1935, he set out to put people first and
always provide the best quality at the best possible price I do
appreciate you bringing these issues to our attention so that we can work to
make things better for all of our guests.
In regards to your complaint
I certainly apologize for your negative experience. My conversation with the staff at the theatre
had indicated that the cashier in question had indicated that there were very
few seats in the 2D performance you were interested in and that those seats
would be in close proximity to the screen.
As a courtesy, the cashier asked if you rather wanted to see a later 3D
performance in which seating was more comfortable. The cashier says that you indicated that you
would rather attend the 3D performance which is why the seats for the
performance were rung up. However, while
you are purchasing your tickets, if for any reason you feel that they are not
being rung up correctly please simply inform them right away. This prevents any mistake from happening and
they can fulfill your wishes as you indicated.
I have spoken with the cashier staff as well as the management about
this miscommunication. Your concerns
were forwarded to the *** *** and our *** ** *** for
review. They may also be accessed by our
entire Executive Committee. Please find
enclosed We’re Sorry passes for readmission to the theatre of your
choice. These passes can be redeemed at
the theatre box office for admission to any feature, at any time of day
Once again, I thank you for
bringing these issues to our attention.
Sincerely,
James S***
*** *** ***
On Sun, Jan 22, at 9:PM, Brian L*** wrote:Hi Mr. ***,Regarding complaint ***, I replied directly to MrSchiller through email but failed to respond through the Revdex.com system. I am satisfied with the resolution that Mr*** offered and wanted to records to reflect that.Take care, Brian ***
We communicated to this guest via email that a new gift card was being valued for $and he provided the addresss *** * *** *** *** ** *** The gift card has been valued and activated and sent to the guest
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jerry ***