Avantstay Reviews (%countItem)
Avantstay Rating
Address: 750 N San Vicente Blvd # 800, West Hollywood, California, United States, 90069-5788
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Hello;
We booked this property through VRBO and it is managed by AvantStay.
The property is falsely advertised. The property was dirty and not as promised. The pool and hot tub were not heated as guaranteed. The property manager was informed when we checked in and did nothing to rectify the issues. We vacates the property two hours later and asked for a full refund based on the fact that it was falsely advertised and not in acceptable condition. We have photos and texts.
AvantStay has refused to refund our money.
Refund Based on the horrible condition of the vacation home and that it was falsely advertised we would like a full refund. We did not stay in the property.
Nothing about the home was falsely advertised. The guests arrived and pointed out items such as fallen fruit and leaves from the trees and took photos of the curtains claiming they were all damages. They weren't able to get the pool and spa working, so we offered to send someone out to help them, but the guests declined and told us they were leaving. We informed them that our contract stated they would not receive a refund if they left, and again asked if we could come by to take a look at the items they pointed out, but they declined. They then left the home and asked to be fully refunded, which we declined based on our rental agreement they signed and the fact that there were no concrete issues that warranted a refund. Our policy is to attempt to fix issues as they arise, but we cannot issue a refund if a guest doesn't allow us the opportunity to remedy the situation.
Please let me know if you need any additional information from me.
(The consumer indicated he/she DID NOT accept the response from the business.)
The home was falsely advertised. The photos I have prove that the yard was filthy and unusable. There was debris from branches, piles of leaves and feces. The out door furniture ( lounges, chairs, table, counter and Bbq was dirty and soiled with bird feces. The photos I have and sent to AvantStay prove my words. It was obvious the yard had not been maintained in weeks.
The pool was also filled with debris. The pool and hot tub were freezing cold even we were guaranteed to have it heated and paid for the that.
The inside of the house had stained counters and all the window coverings were 100% plastic and as a result the entire house smelled of the off gasing of plastic. It was awful. I have photos of the plastic curtains as well.
AvantStay did nothing to rectify the situation. In fact, we waited for someone to show up for two hours.
We became frustrated as we believed our six day vacation was ruined. Our only recourse was to leave the property and stay st a hotel.
I haven't even mentioned the the trouble we had even getting inside the house. We were emailed the wrong information and had to access the house through garage door. We were never even emailed the code. I have all the texts from AvantStay to verify this too.
This property was a mess and uninhabitable.
We have also not been able to leave a review of the propert on VRBO as AvantStay has blocked users from leaving reviews.
We will continue to pursue a full refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response of AvantStay. They have chosen to deny and disregard my requests to resolve our issues AvantStay also refuses to allow customers to leave reviews on VRBO where they advertise their properties.
AvantStay refused to acknowledge all our issues with the property then and they continue to do so now.
Not once has AvantStay acknowledged the plastic window coverings in every room of the house.
AvantStay has only tired to diminish my concerns and issues with the property.
This property was in such bad shape that it would have taken at least a couple of days to clean it.
I was promised a heated pool and I got a freezing cold pool and hot tub that was filthy.
I have over 20 photos of the property and all the texts of the AvantStay representative. We were never offered a resolution so we chose to spend our holiday at a hotel. We never stayed in the house for more than two hours yet AvantStay took all our money. Consumers have a right to know what they are getting when they book with AvantStay.
We pride ourselves on offering experiences that are above industry standards. We did not falsely advertise our property - we understand that some things are out of our control i.e. (like falling branches or bird feces after we have cleaned the property ) and explicitly note as much in our rental agreements and always strive to quickly rectify any issues. We have documentation signed by the guest which recognizes the possibility of changing conditions and the process for addressing these issues, including having our Hospitality Manager to personally come out to assist as required. In spite of this the guest never raised any issues during their stay and we never had the opportunity to help.