Avantstay Reviews (%countItem)
Avantstay Rating
Address: 750 N San Vicente Blvd # 800, West Hollywood, California, United States, 90069-5788
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After a 4 month process to attempt to sign a lease for my property in Carnelian Bay this company lowered the amount by *** last minute.
Here is the email that I sent to their head of corporate development, Fiona Quinn prior to a call that I had with her this week, outlining the timeline of interaction and my issues with their practices but she and they are unwilling to try to resolve this with me in any manner (Mr. is their CEO):
I'm not sure which would be the more egregious example of not working in good faith - dropping the lease amount by *** a month then raising it by $300 or terminating the discussions the next day after promising a conference call to finalize things. The bottom line is that your folks represented (verbally, in proposals and lease drafts) that we were in agreement on terms a number of times, causing me to rebuff other inquiries on the property since February, invest about *** that I wouldn't have otherwise needed to do at this time and end discussions just weeks before the lease start date.
It is my hope that we can finalize this agreement as envisioned as despite an attempted last minute *** drop. I hope you will agree that providing this and the other communications that I've provided to AvantStay to resolve and finalize this lease agreement demonstrates that I'm making best faith efforts on my side.
1/23 - my agent, *** emails me that AvantStay would like to tour *** CA which was listed on MLS for lease. We receive feedback from the AS team that they want to lease the house.
2/12-13 - I posed about fifteen or so questions to the terms that were sent over from AS and the next day I received a reply from *** which he received that included "They are firm on the *** per month....The response from *** was that next year it will be *** then *** then *** etc."
3/28/19 - *** met with *** and I was given a list from *** of items that needed to be updated, etc. We had ben asking for a lease since early February and *** committed to provide one shortly.
3/28 - 4/5 - I moved forward with ordering the replacement of upstairs living room windows and updating most of the homes' walls from wallpaper to paint representing *** of work that *** and *** had requested.
4/11 - We received the draft lease *** rent) and we responded back with comments on 4/13.
5/7 - Received feedback from *** on what shade and kind of paint is preferred.
5/9 - Got an updated lease without any material changes. We resent comments on 5/13.
5/17 - We receive back an updated draft lease which closed all but about half a dozen, mostly small issues which I believe we sent back re in a reply on 5/22.
5/29 - Had a scheduled call with *** and one other person to go through final lease points and resolved all but one in regards to the amount of use of my own home.
5/30 - We received a note from *** that the numbers had to be 're-run' and that the new proposal was reduced by *** to *** per month. *** and I separately replied with our displeasure with such material changes at this late juncture when we were needing to ready the house for the upcoming start to the lease in parallel by completing updates in advance and also rebuffing inquiries for the past 3-4 months as we negotiated this lease agreement in good faith.
6/5-11 - We receive an update offer of *** On 6/9 we countered with *** - and on 6/10 AvantStay came back at *** but then the next day, on 6/11 decided to terminate discussions with no explanation.
6/12-13 - Sent LinkedIn message to *** asking for his assistance.
6/13 - I email *** asking if AvantStay will be re-engaging to which she replies: My apologies; Since we last corresponded I have not been in the loop as you and *** have been in talks with *** and *** Please allow me to get caught up on the matter. I suggest we all get on the phone as there seems to be some miscommunication. Hopefully we can get this all sorted out. I do apologize for the untimely inconvenience these negotiations have caused you.
I don't believe I can pursue this legally despite having lost potentially as many as 6 months of rent for nearly *** from what I feel were their bad faith, 'bait and switch' tactics and it is my hope that without causing myself any legal liability for defamation or the like, that the Revdex.com can be aware of this in case it is a customary practice for this company and protect this from happening to future lessors who they may negotiate with.
AvantStay first entered into negotiations to lease Mr ***'s property at Fulton Cres in January with the intention of beginning the lease before high season, however Mr ***'s agent and Mr *** noted that they wanted to complete some work on the property before AvantStay took over the lease. *** presented pre-existing plans for work and asked for advice on the work, which AvantStay provided. No agreement was in place for AvantStay to take the lease, and conversations slowed from January until June. Negotiations picked up again in June, and due to the 5 month delay and subsequent missing out of high season AvantStay revised their offer for the lease. The number could not be agreed upon and so AvantStay exited the lease. Mr *** has subsequently sent threatening messages to members of the AvantStay exec team and Board, threatening to slander the AvantStay name and requesting damages (with no basis).
Hello;
We booked this property through VRBO and it is managed by AvantStay.
The property is falsely advertised. The property was dirty and not as promised. The pool and hot tub were not heated as guaranteed. The property manager was informed when we checked in and did nothing to rectify the issues. We vacates the property two hours later and asked for a full refund based on the fact that it was falsely advertised and not in acceptable condition. We have photos and texts.
AvantStay has refused to refund our money.
Refund Based on the horrible condition of the vacation home and that it was falsely advertised we would like a full refund. We did not stay in the property.
Nothing about the home was falsely advertised. The guests arrived and pointed out items such as fallen fruit and leaves from the trees and took photos of the curtains claiming they were all damages. They weren't able to get the pool and spa working, so we offered to send someone out to help them, but the guests declined and told us they were leaving. We informed them that our contract stated they would not receive a refund if they left, and again asked if we could come by to take a look at the items they pointed out, but they declined. They then left the home and asked to be fully refunded, which we declined based on our rental agreement they signed and the fact that there were no concrete issues that warranted a refund. Our policy is to attempt to fix issues as they arise, but we cannot issue a refund if a guest doesn't allow us the opportunity to remedy the situation.
Please let me know if you need any additional information from me.
(The consumer indicated he/she DID NOT accept the response from the business.)
The home was falsely advertised. The photos I have prove that the yard was filthy and unusable. There was debris from branches, piles of leaves and feces. The out door furniture ( lounges, chairs, table, counter and Bbq was dirty and soiled with bird feces. The photos I have and sent to AvantStay prove my words. It was obvious the yard had not been maintained in weeks.
The pool was also filled with debris. The pool and hot tub were freezing cold even we were guaranteed to have it heated and paid for the that.
The inside of the house had stained counters and all the window coverings were 100% plastic and as a result the entire house smelled of the off gasing of plastic. It was awful. I have photos of the plastic curtains as well.
AvantStay did nothing to rectify the situation. In fact, we waited for someone to show up for two hours.
We became frustrated as we believed our six day vacation was ruined. Our only recourse was to leave the property and stay st a hotel.
I haven't even mentioned the the trouble we had even getting inside the house. We were emailed the wrong information and had to access the house through garage door. We were never even emailed the code. I have all the texts from AvantStay to verify this too.
This property was a mess and uninhabitable.
We have also not been able to leave a review of the propert on VRBO as AvantStay has blocked users from leaving reviews.
We will continue to pursue a full refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response of AvantStay. They have chosen to deny and disregard my requests to resolve our issues AvantStay also refuses to allow customers to leave reviews on VRBO where they advertise their properties.
AvantStay refused to acknowledge all our issues with the property then and they continue to do so now.
Not once has AvantStay acknowledged the plastic window coverings in every room of the house.
AvantStay has only tired to diminish my concerns and issues with the property.
This property was in such bad shape that it would have taken at least a couple of days to clean it.
I was promised a heated pool and I got a freezing cold pool and hot tub that was filthy.
I have over 20 photos of the property and all the texts of the AvantStay representative. We were never offered a resolution so we chose to spend our holiday at a hotel. We never stayed in the house for more than two hours yet AvantStay took all our money. Consumers have a right to know what they are getting when they book with AvantStay.
We pride ourselves on offering experiences that are above industry standards. We did not falsely advertise our property - we understand that some things are out of our control i.e. (like falling branches or bird feces after we have cleaned the property ) and explicitly note as much in our rental agreements and always strive to quickly rectify any issues. We have documentation signed by the guest which recognizes the possibility of changing conditions and the process for addressing these issues, including having our Hospitality Manager to personally come out to assist as required. In spite of this the guest never raised any issues during their stay and we never had the opportunity to help.