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AVCA Corporation

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AVCA Corporation Reviews (1)

Initial Business Response /* (1000, 5, 2015/10/01) */
We are sorry you feel this way. We pride ourselves on the quality of our work and our customer service. We did perform two repairs on your vehicle. One for the tailgate, rear bumper and taillight which was handled by your insurance and...

yourself, and one for your license lamp assembly which you paid entirely by yourself. The area of concern was damaged when your license lamp assembly was broken off of your tailgate. We were not able to address the damage to this area at the time of the estimate due to it being covered in tape to hold the broken license lamp in place. When the vehicle came in for repairs we did find additional damage to the driver's side lower tailgate which required us to repair and paint your tailgate on the insurance claim. Which we documented and received approval from your insurance company to do. Where we fell short was to give you an estimate to fix the rest of your tailgate which had damage unrelated to your insurance claim from when your license lamp was broken off of the tailgate. Please note neither you nor your insurance company were charged to do any kind of repair to this area of the tailgate. Upon delivery of the vehicle your expressed your displeasure the this area had not been fixed. Realizing where we fell short we offered to repaint your tailgate for free and all you would owe would be the labor to repair the dent you wanted fixed. This is no more than what you would have owed if this area had been addressed when your vehicle was in the shop for repair. We cannot offer you a full refund for the license lamp you paid for out of pocket due to this part is completely separate from your area of concern, and it was installed properly on your vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, they had ample opportunity to view the damage that I am complaining about, they didn't call me when they had the car to see if I wanted them to do the repair and still have NOT provided an estimate for that repair. Secondly, that would mean I'd be without the car for another day and have to rent a car, this time without the insurance company's discount.
Final Consumer Response /* (3000, 11, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Latuff failed on this repair right from the start with their poor estimate. They compounded the problem by not at least sanding the edges of the unrepaired of the problem area. I'm sure that they'll be getting the car back when the paint starts chipping away from the poorly repaired surface. They can then deal with it under their warranty if that isn't as poor as their workmanship and estimating. It seems like they are going to try to get more of my money so I guess I'll just let it go for now and let tham fix it for free when the paint starts chipping off. I am not about to throw good money after bad. They obviously don't know what they are doing or don't care about their customers or the quality of work that they do.
Final Business Response /* (4000, 13, 2015/10/19) */
We are sorry you feel this way. Again, we pride ourselves on our quality work and exceptional customer service. If you feel you have warrantable issues in the future please contact Latuff Brothers right away and we would be happy to inspect the area of concern for warranty coverage. Please let us know if there is anything else we may help you with. Thank you.

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Address: 1684 Woodlands Dr., Maumee, Florida, United States, 43537

Phone:

2162716 0 0
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Web:

www.arslanianbrothers.com

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Shady, yet now dead: once upon a time this website was reported to be associated with AVCA Corporation, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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