Avco Electric

I understand that the water extraction happened after tenant moved out but the leak was there when we had water turned on right after tenant moved out there was evidence that the leak had been going on for a while The tenant was mailed these bills within days of her move out She did not raise any concerns about this at that time even though she was not refunded her security deposit The bills and move-out notice were sent to the address she provided: Jordon loop, Harker Heights tx

TENANT MOVED OUT OF PROPERTY SHE LEASED WITH USATTACHED IS THE STATEMENT ALONG WITH ALL BILLS ASSOCIATED WITH HER MOVE OUT THIS SAME DOCUMENT WAS MAILED TO THE FORWARDING ADDRESS PROVIDED BY THE TENANTTHE LEAK CAUSED FLOORING DAMAGE THAT IS BILLED BY TECHNIQUE CARPETING WE APPLIED HER $SECURITY DEPOSIT TO THE REPAIR BILLS LEAVING HER A BALANCE OF $ AT THIS TIME SHE HAS BEEN TURNED OVER TO A CREDIT COLLECTION AGENCY THAT ADDS AN ADDITIONAL 40% ON TOP WHICH IS ALLOWABLE AS PER HER TAA LEASE.RESPECTFULLY, [redacted] , BROKER

[redacted] did not turn in a notice to vacate when she left the property at [redacted] ***Therefor we did not have a forwarding address so send her move out calculations toOnce the move out inspection was complete and the totals were in from her move out inspection we sent everything to her old address on Marlin drive in the hopes the mail would be forwardedWe hired a new collection agency in to handle all past due clienteleCBSA collection agency did contact Mrs [redacted] at that time she asked for a break down of all chargesWe did comply with that request and sent all information to CBSAMrs [redacted] in turned call our office on September 16, asking for the same information I gave her the phone number and extension to CBSA and told her that they had already received said information [redacted] responded to an email with the same information that was sent to CBSA stating she just wanted to pay the amount owed so she could clear the amount off her credit We are willing to work with Mrs [redacted] concerning this matterAll she has to do is contact CBSA and let them know which charges are being disputed

Complaint: ***
I am rejecting this response because:There was NO leak when we moved out, the leak happened after the fact These documents sent to Revdex.com were never received by myself, we first learned about this through the collection agency, who also does not have any of this documentation. The documentation has been fabricated to answer this complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I put in a notice month prior to leaving *** *** *** ( a rental house)I still have the notice in my documentsThe house was in great shape when I left itI had cleaned everything thoroughlyWashed the walls and drive way, mowed the lawn, closed the few holes and had the carpets cleanedI am dumb-founded about the charges of $I was never contacted via email eventhough I had left my email on the move out notice when we moved to GermanyIt seems very sketchy to me and I see absoulutely no reason to pay any money to MJ Craig and Associates
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Tenant failed to provide forwarding address.  Tenant left the property without cleaning or removing her unwanted items.  Tenant smoked in the property which is against our policy.  The collection company found her forwarding address through their own sources.

TENANT MOVED OUT OF PROPERTY SHE LEASED WITH US. ATTACHED IS THE STATEMENT ALONG WITH ALL BILLS ASSOCIATED WITH HER MOVE OUT.  THIS SAME DOCUMENT WAS MAILED TO THE FORWARDING ADDRESS PROVIDED BY THE TENANT. THE LEAK CAUSED FLOORING DAMAGE THAT IS BILLED BY TECHNIQUE CARPETING.  WE APPLIED...

HER $700 SECURITY DEPOSIT TO THE REPAIR BILLS LEAVING HER A BALANCE OF $257.38.  AT THIS TIME SHE HAS BEEN TURNED OVER TO A CREDIT COLLECTION AGENCY THAT ADDS AN ADDITIONAL 40% ON TOP WHICH IS ALLOWABLE AS PER HER TAA LEASE.RESPECTFULLY, [redacted], BROKER

Mr [redacted] contacted me last week and I have not had a chance to return his calls.  We have notified the collection company and advised them that Mr. [redacted] should be removed from collections. Thank you, [redacted]

I understand that the water extraction happened after tenant moved out but the leak was there when we had water turned on right after tenant moved out.  there was evidence that the leak had been going on for a while.  The tenant was mailed these bills within 30 days of her move out.  She did not raise any concerns about this at that time even though she was not refunded her security deposit.  The bills and move-out notice were sent to the address she provided: 144 Jordon loop, Harker Heights tx.

Complaint: [redacted]
I...

am rejecting this response because: forwarding address was provided on move out notice, all I wanted was a bill to take care of what was owed. Was told by [redacted] that I was sent a bill by [redacted] who was terminated by the company. I can provide statements from [redacted] (the previous employee) as well as [redacted] the person I hired to clean prior to moving out. [redacted] has told me several different stories saying she's sorry she never sent a bill as well as blaming others saying they sent it. 
Regards,
[redacted]

[redacted] did not turn in a notice to vacate when she left the property at [redacted]. Therefor we did not have a forwarding address so send her move out calculations to. Once the move out inspection was complete and the totals were in from her move out inspection we sent everything to...

her old address on Marlin drive in the hopes the mail would be forwarded. We hired a new collection agency in 2014 to handle all past due clientele. CBSA collection agency did contact Mrs. [redacted] at that time she asked for a break down of all charges. We did comply with that request and sent all information to CBSA. Mrs. [redacted] in turned call our office on September 16, 2016 asking for the same information.  I gave her the phone number and extension to CBSA and told her that they had already received said information. [redacted] responded to an email with the same information that was sent to CBSA stating she just wanted to pay the amount owed so she could clear the amount off her credit.   We are willing to work with Mrs. [redacted] concerning this matter. All she has to do is contact CBSA and let them know which charges are being disputed.

Complaint: [redacted]
I am rejecting this response because: PROSPECTIVE TENANTS BEWARE!!!!  THIS MAY HAPPEN TO YOU IF YOU RENT WITH M.J. CRAIG & ASSOCIATES.  THERE IS NOT ONE RECEIPT FOR A LEAK REPAIR BY A LICENSED PLUMBER (OR OTHERWISE).  THEY MAY COME UP WITH ONE - BUT IT WILL BE FABRICATED JUST AS THE INVOICES PROVIDED HAVE BEEN FABRICATED - THEY JUST FORGOT TO FABRICATE THE LEAK INVOICE TO ANSWER THIS COMPLAINT.  2-YEARS AFTER WE MOVE OUT....WE GET A CALL FROM A DEBT COLLECTOR.  THERE WAS NO ANSWER FROM M.J. CRAIG & ASSOCIATES UNTIL I FILED THIS COMPLAINT.  NOT ONE RESPONSE TO OUR REQUEST FOR OUR DEPOSIT OR DEPOSIT RECONCILIATION OR OTHERWISE....NO RESPONSE!!! 2-YEARS LATER!!!  NOTICE:  THEY WILL FIND A WAY TO KEEP YOUR DEPOSIT AND WHEN YOU COMPLAIN THEY WILL FABRICATE INVOICES.  BUT THEY FORGOT THE MAIN ONE - THE LEAK REPAIR - WHICH IS BECAUSE THERE WAS NO LEAK.ANY FURTHER RESPONSE WILL BE A FABRICATED STORY.
Regards,
[redacted]