Aveda Belle Isle

Review: I visited Aveda Belle Isle Salon on 1/4/15 at approximately 4:00 pm for a root touch-up and haircut. During the services being provided, I was placed under a high heat dryer after the application of root touch up color #6yodarkmm20volume. I was surprised by the high heat applied during the procedure, as this is not a usual standard procedure during a root touch-up, however, I trusted the professional who was providing services. After shampooing the root touch-up color from my hair, I started to notice burning, and during the subsequent blow drying of my hair, I noticed fairly substantial burning on my head. The stylist proceeded to cut my hair, I paid for services rendered, and exited the salon. During the subsequent 2 weeks after the services provided, I had extensive itching and burning on my scalp, peeling of skin on my scalp on the top portion of my head/scalp,generalized pain all over my scalp, and substantial hair loss. I phoned Aveda Belle Isle salon and spoke to both of the owners (husband and wife) who did not provide any help whatsoever. I was informed by the husband (co-owner with wife) that he would return my phone calls, however, f/u phone call was never received. I spoke with husband (owner) with f/u call I placed and he offered no compensation whatsoever. I spoke with the wife (owner) [redacted] who subsequently proceeded to inquire regarding if I had taken any medications, to which point I had informed her "no." [redacted] proceeded to offer a complimentary conditioning treatment, completely discounting the substantial hair loss, itching, burning, and peeling. As of today's date 01/29/15, I am still experiencing itching, burning, and hair loss associated with services provided by Belle Isle Salon on 01/04/15 at 4:00 pm.Desired Settlement: I would like a full refund of $175 for the total services I paid for.

Review: (1) Attempted to contact Aveda Belle Isle concerning a reaction their Deep Conditioning treatment caused to my scalp by leaving 4 messages for a "manager".(2) 5 days later, I visited the salon since I still did not receive a call back - employees actually stated that this behavior was normal for the "manager". During this visit because I provided evidence of how bad the reaction was. After being reassured by the employees that they are giving my messages to the manager and he would be in contact, I utilized the Salons Wash & Blow Dry special, although I explained that this service should be given at no chargeallegedly something the employees present could not authorize.(3) After yet another 4 weeks of no response, I physically went to the salon today (04/25). I asked for a Manager and explained that this was in regards to a "Customer Satisfaction" concern. The "manager" [redacted] elected to not come out of the back office so [redacted] (Owner / Manager) walked up to the register and asked how she could help me.(4) After explaining the reason for my visit, she decided to tell me that the Scalp Remedy does not have any chemicals in it so it could not have caused any reactions and if I have an issue, I should sue her.(5) I asked [redacted] if I could take a look at the bottle of Scalp Remedy - I wanted to take note of the ingredients since she was adamant that there was no reason I should have had a reaction.After taking a few photos, [redacted] took offense to my line of questioning and stated You should not be doing this in front of my clients. [redacted] then turned to her employee [redacted] and stated Shes raising her voice Call Security.(6) I looked up from my phone and said How am I raising my voice, I am just asking you a question? Needless to say, I waited for Security to arrive, as I was not doing anything wrong.(7) Security showed up ([redacted] + 4 men) only to determine that [redacted] did not want to discuss my customer issue. [redacted] was actually so unprofessional that the Security Officers stated I should file a complaint with Mall Management. I did just thatIt is baffling to me how (1) you would run a business and condone that your employees / managers do not contact a customer that obviously had an issue at your establishment (2) you would take offense that a customer shows up to your business despite attempting to remedy a concern via the phone enough to state if you have a problem sue me & (3) once you realize that you are utterly WRONG you call security like it would make the customer leave. Not a chance it is time this unprofessional [redacted] & her manager [redacted] understand that you do not treat customers this way.Desired Settlement: (1) Apology Letter from [redacted] & [redacted] for their abhorrent behavior(2) Refund for the Deep Conditioning Treatment (03/05) that caused the allergic reaction & the "wash & blow dry" on 03/10 after showing the employees how bad the reaction was.