Avedon USA, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because again MsT [redacted] and Avedon are providing misleading information and avoiding the fact that they did not finish the job they expect to be paid for, and most tasks were done in sloppy fashion--not as outlined in the scope of workIn their November letter they mention that we have a contract; absolutely trueHowever, no contract entered into shall indemnify only one party--they must deliver what was intended in said contract, or it is voidTo date, they have not deliveredFurther, in their letter of November 14, 2017, Avedon representatives appear to want a resolution, but my representative has reached out to their owner several times without the courtesy of a response, as I have reached out to the project manager without benefit of a response for several weeks after they agreed to paint the basement and finish the contractIt should be noted that despite the contract in place, associated with the scope of work drafted by Avedon USA LLC and approved by [redacted] for restoration of my property, Avedon abandoned the job site without noticeIn addition, their $44K supplement was not approved by [redacted] because it had overlapping line items that were previously approved and allotted for in the June scopeSmoke detectors/carbon monoxide detectors and electrical panel upgrade were examples of such redundant line items already paid for per that June scopeAny code upgrades outstanding (draft stop/firesafing) were included in the $44K supplement, but the insurance company would not approve the document in full because of its numerous errorsIt is my understanding that they are expected to be paid for the code upgrade items (draft stop/firesafing) which do not overlap the original approved scopePer the November letter from Avedon, I sent the attached email to their management, along with the insurance adjuster, to extend the opportunity to restore my property as agreed, and thus bring closure to my claim once and for allI have not received notification that they have replied or are in fact willing to complete the project at this time Regards, [redacted] ***

POBox Commerce Drive Upper Marlboro, MD Office: ###-###-#### Fax: ###-###-#### November 3, Revdex.com K Street NW, 10th Floor Washington, DC 20005-Attn: [redacted] Ref# [redacted] Our office is receipt of the complaint filed by our client [redacted] ***We are always disappointed in the thought of one of our clients not being satisfied with any project that we may be doing on their behalfWe believe the complaint was filed based on a recent letter [redacted] received from our company, outlining a large concern with her claim and the processWe therefore believe that this claim is without any merit [redacted] hired a Public adjuster Aquila M [redacted] to act as her attorney in factWe have included a copy of the letter she received on October 31, The day before the complaintMr M [redacted] requested that all necessary insurance correspondent go through him (which is not procedure, procedure includes him on all correspondents) and not directly to the insurance company, which we discovered after numerous attempts where not reaching the insurance companyWe decided after a couple of months of inaction from her public adjuster (who left one firm which closed and went to another during this process) that we would despite his request send all correspondents to the client (whom we had a direct contract with - [redacted] ***) and her insurance company It was at the request of [redacted] that we sent the supplemental items to her insurance company for review and approvalAs the homeowner she makes us aware of all items affected by the loss and we then place these items into a [redacted] estimating system which produces a scope of work (estimating system use in our industry)We are not aware of anything being taken from her garage or any complaints about time frame’ we note that all delays were caused by her not making timely selection and the inaction of her Public adjusterThis is the 1st we have heard of thisUnlike a renovation once there is an insurance company involved the process is slowed by inspections, review and approvals needed by this 3rd party (insurance company who involved in the process of this magnitude)In [redacted] case there is another party involved, her Public adjuster who role is to negotiate on her behalf oversee the process for her and help things to move quickly and this did not happen at allWe could not reach Mr M [redacted] and when we did by chance there was never any updates on items outstanding for [redacted] ***s claimMoreover, the items that were removed (pack-out) of [redacted] home were items that were to be savaged after her lossThis was determined by the insurance company’s representative not by our companyThese are the items mentioned in [redacted] ***’s letter as items cleaned and stored were cleaned and stored in our warehouse while the restoration was taking place [redacted] then requested that we moved these items back to her home’s garage after months of storage, which we did; it was at this time that our office found out by speaking to the insurance company directly that she had been paid months before for all items as non-salvageable We have also included her text commenting her being satisfied with our work and professionalism for your recordsThis was until she received our letter questioning the intent of her Representative Mr M [redacted] and herself, on October 31, We do need resolution to this claim as there’s are large balances still due our companyWe have been informed by the insurance company of separate settlements that have been made on work performed by our company which leaves us very concerned about her intentIt was our intent to speak to [redacted] as the letter states to decide how to proceed After review of all, if there is any follinformation needed from us please let us know Thank you, Vonda T [redacted] Attachments: letter, text pictures We have tried to paste we are going to send via fax with this response

June 8, 2015To whom this letter may concern:
We are in receipt of the complaint filed by *** ***The complaint goes without merit, we have been in business for over years, and we are licensed, bonded and insuredThroughout this process we have maintained a professional
demeanor and worked diligently to restore *** ***’s property*** *** filed a complaint with the District of Columbia, Department of Regulatory Affairs and after meeting with their inspectors and investigators, as a courtesy we agreed to complete a few punch list itemsEach time we visited *** ***’s property we were greeted with a hostile environment and it got progressively worse ending with her calling law enforcement to have our carpenters and employees removed from her property, stating that she did not want us to complete any workThe DCRA investigator have since stated that they were closing her case because we had made several attempts to fulfil the punch listThe facts are; that *** *** had knowingly, and fraudulently cashed a check with our name on it from State Farm, due to negligence and a backup of toilet paper began to abuse the new piping system that we installed (our plumber’s examined the piping with a special camera) and the property was thoroughly inspected by the DCRA inspectors and passed each inspection prior to *** *** returning to her propertyWe have forwarded our insurance information to *** *** for her insurance company to determine and subrogate for any issues they feel were caused as a result of our work, and *** *** is still withholding a payment for the services we performed per our contract with her.We feel that *** *** is attempting to explore every option not to pay and degrade our company even after stating “The place looks beautiful, Avedon is making my dreams come true”*** *** signed a certificate of completion and the mortgage company has inspected the property at a 100% completion*** *** has failed to provide the final payments for work that was completed for the services rendered at *** *** *** and is considered in default and pending further collections activity
I have attached copies of letters sent the several letters that were sent to *** ***, detailing our desire to be paid our money, complete punch list items, and close this file
Thank you,
Deonte' J***
Avedon USA, LLC

June 8, 2015To whom this letter may concern:We are in receipt of the complaint filed by *** ***The complaint goes without merit, we have been in business for over years, and we are licensed, bonded and insuredThroughout this process we have maintained a professional demeanor and worked
diligently to restore *** ***’s property*** *** filed a complaint with the District of Columbia, Department of Regulatory Affairs and after meeting with their inspectors and investigators, as a courtesy we agreed to complete a few punch list itemsEach time we visited *** ***’s property we were greeted with a hostile environment and it got progressively worse ending with her calling law enforcement to have our carpenters and employees removed from her property, stating that she did not want us to complete any workThe DCRA investigator have since stated that they were closing her case because we had made several attempts to fulfil the punch listThe facts are; that *** *** had knowingly, and fraudulently cashed a check with our name on it from State Farm, due to negligence and a backup of toilet paper began to abuse the new piping system that we installed (our plumber’s examined the piping with a special camera) and the property was thoroughly inspected by the DCRA inspectors and passed each inspection prior to *** *** returning to her propertyWe have forwarded our insurance information to *** *** for her insurance company to determine and subrogate for any issues they feel were caused as a result of our work, and *** *** is still withholding a payment for the services we performed per our contract with her.We feel that *** *** is attempting to explore every option not to pay and degrade our company even after stating “The place looks beautiful, Avedon is making my dreams come true”*** *** signed a certificate of completion and the mortgage company has inspected the property at a 100% completion*** *** has failed to provide the final payments for work that was completed for the services rendered at *** *** *** and is considered in default and pending further collections activity. I have attached copies of letters sent the several letters that were sent to *** ***, detailing our desire to be paid our money, complete punch list items, and close this file. Thank you,Deonte' J***Avedon USA, LLC

Good morning,On November 17th 2017 our office received an email from [redacted] asking the we all have a meeting to go over all concerns and address outstanding issues. [redacted] issues is her list of punch list items that she wanted have address, for Avedon our large issue is making sure that our payments would be secured as we discovered that [redacted] and her public adjuster accepted settlement of her contents by exhausting her policy limits without the consideration of making sure that we were paid for pack-out and storage completed by us and authorized by [redacted]. This is a direct breach of contract. A meeting was held on November 28, 2017. at [redacted] property. [redacted] and Her younger daughter were there along with her public adjuster Aquila M[redacted]. Our Production Manager, Office Manager, myself the Operation Manager along with Humberto G[redacted] were all present and was of the posture to address any lingering concerns per scope with [redacted] and her representative and have resolution to the outstanding balance due our company per the scope of work provided. During this said meeting we agreed to address every concerns raised by [redacted] even items that were not included in her scope of work as an effort to bring resolution. Once this was satisfied the question was raised about monies due Avedon for services rendered. [redacted] refuse to pay monies due and informed us that she thought that we were already paid more than what she would have allowed for the said services.At this point we believe there is no point of even addressing anything else with [redacted] and that it can only be resolved legally. It is unfortunate when no resolution is reached during this critical time, since once we placed the file in our attorneys  hands other fees are incurred and now those fees will have to be considered as well per our contract.We have remained ready willing and able to complete [redacted] touch up paint list which is the crust of her compliant per our meeting but this is no reason to hold back a substantail amount of funds due our company and which is why her original complaint was born. We sent her a letter of demand which prompted her complaining to the Revdex.com 1 day later.She should reach out to us directly keeping in mind that Avedon is a corporation and that her representative can speak to any manger in the office and does not need to speak with the Owner as she has stated to reach settlement if this was her goal.

P. O. Box 2208   505 Commerce Drive Upper Marlboro, MD Office: ###-###-####    ...

                                        ...⇄ Fax: ###-###-####   November 3, 2017   Revdex.com 1411 K Street NW, 10th Floor Washington, DC 20005-3404 Attn: [redacted]   Ref# [redacted]   Our office is receipt of the complaint filed by our client [redacted]. We are always disappointed in the thought of one of our clients not being satisfied with any project that we may be doing on their behalf. We believe the complaint was filed based on a recent letter [redacted] received from our company, outlining a large concern with her claim and the process. We therefore believe that this claim is without any merit.   [redacted] hired a Public adjuster Aquila M[redacted] to act as her attorney in fact. We have included a copy of the letter she received on October 31, 2017. The day before the complaint. Mr M[redacted] requested that all necessary insurance correspondent go through him (which is not normal procedure, normal procedure includes him on all correspondents) and not directly to the insurance company, which we discovered after numerous attempts where not reaching the insurance company. We decided after a couple of months of inaction from her public adjuster (who left one firm which closed and went to another during this process) that we would despite his request send all correspondents to the client (whom we had a direct contract with - [redacted]) and her insurance company.   It was at the request of [redacted] that we sent the supplemental items to her insurance company for review and approval. As the homeowner she makes us aware of all items affected by the loss and we then place these items into a [redacted] estimating system which produces a scope of work (estimating system use in our industry). We are not aware of anything being taken from her garage or any complaints about time frame’ we note that all delays were caused by her not making timely selection and the inaction of her Public adjuster. This is the 1st we have heard of this. Unlike a normal renovation once there is an insurance company involved the process is slowed by inspections, review and approvals needed by this 3rd party (insurance company who involved in the process of this magnitude). In [redacted] case there is another party involved, her Public adjuster who role is to negotiate on her behalf oversee the process for her and help things to move quickly and this did not happen at all. We could not reach Mr M[redacted] and when we did by chance there was never any updates on items outstanding for [redacted]s claim. Moreover, the items that were removed (pack-out) of [redacted] home were items that were to be savaged after her loss. This was determined by the insurance company’s representative not by our company. These are the items mentioned in [redacted]’s letter as items cleaned and stored were cleaned and stored in our warehouse while the restoration was taking place. [redacted] then requested that we moved these items back to her home’s garage after 4 months of storage, which we did; it was at this time that our office found out by speaking to the insurance company directly that she had been paid months before for all items as non-salvageable.   We have also included her text commenting her being satisfied with our work and professionalism for your records. This was until she received our letter questioning the intent of her Representative Mr M[redacted] and herself, on October 31,2017.   We do need resolution to this claim as there’s are large balances still due our company. We have been informed by the insurance company of separate settlements that have been made on work performed by our company which leaves us very concerned about her intent. It was our intent to speak to [redacted] as the letter states to decide how to proceed.   After review of all, if there is any follow-up information needed from us please let us know.   Thank you,   Vonda T[redacted]   Attachments: letter, text pictures We have tried to paste we are going to send via fax with this response...

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because again Ms. T[redacted] and Avedon are providing misleading information and avoiding the fact that they did not finish the job they expect to be paid for, and most tasks were done in sloppy fashion--not as outlined in the scope of work. In their November 14 letter they mention that we have a contract; absolutely true. However, no contract entered into shall indemnify only one party--they must deliver what was intended in said contract, or it is void. To date, they have not delivered. Further, in their letter of November 14, 2017, Avedon representatives appear to want a resolution, but my representative has reached out to their owner several times without the courtesy of a response, as I have reached out to the project manager without benefit of a response for several weeks after they agreed to paint the basement and finish the contract. It should be noted that despite the contract in place, associated with the scope of work drafted by Avedon USA LLC and approved by [redacted] for restoration of my property, Avedon abandoned the job site without notice. In addition, their $44K supplement was not approved by [redacted] because it had overlapping line items that were previously approved and allotted for in the June 23 scope. Smoke detectors/carbon monoxide detectors and electrical panel upgrade were examples of such redundant line items already paid for per that June 23 scope. Any code upgrades outstanding (draft stop/firesafing) were included in the $44K supplement, but the insurance company would not approve the document in full because of its numerous errors. It is my understanding that they are expected to be paid for the code upgrade items (draft stop/firesafing) which do not overlap the original approved scope. Per the November 14 letter from Avedon, I sent the attached email to their management, along with the insurance adjuster, to extend the opportunity to restore my property as agreed, and thus bring closure to my claim once and for all. I have not received notification that they have replied or are in fact willing to complete the project at this time.
Regards,
[redacted]