Sign in

Avella Specialty Pharmacy

Sharing is caring! Have something to share about Avella Specialty Pharmacy? Use RevDex to write a review
Reviews Avella Specialty Pharmacy

Avella Specialty Pharmacy Reviews (2)

Thank you for your feedback.  Because the details of this complaint include PHI (protected health information), rather than responding with protected information in a public forum, we have provided a full response in writing and delivered to the patient via [redacted] last week.  Please let us...

know if you have any additional concerns.

Review: On 6/3/13, I went in to pick up a prescription at Avella of Arrowhead and they charged me $116.39. The young girl told me that the discounts change and are never the same. I had never heard of this and questioned it.Previously, on 5/1/13, I had the same exact prescription and the total was $58.82. I was using an AARP discount card and the young girl said she would call AARP to find out why the rate had doubled. I waited and she called, giving them the basic info and she was on hold for a long time. She then appeared to be disconnected and I heard her call again and give them the info again without waiting and then say, "that's what I thought, your discounts fluctuate." She then told me that the discounts fluctuated. I paid the double price but then called Avella because it seemed that the girl got disconnected and instead of waiting again, just dialed to make me think she was talking to someone and repeating what she had told me, to get me out of the pharmacy. I called AARP and was told that the discounts do not fluctuate. If I got the prescription for $58.82 the first time, I should've gotten it for subsequent times. I was told that my total should have been the same. I am not happy about this. The employee at Avella made it appear she had spoke to someone to get me out of the location so she wouldn't have to be on hold. This is not the first issue that I had at Avella. I am not happy with this type of customer service and demand that the difference be placed on my account. In addition, when I called Avella and left a couple of messages, nobody returned my calls. I cannot afford to make extra money payments for my prescriptions and don't appreciate this lack of customer service.Desired Settlement: $57.57 either refunded or placed on my account. If my next refill is not going to be $58.82 as the first co-pay was, then I will be switching pharmacies and will want the refund sent to me.

Business

Response:

Thanks,

Check fields!

Write a review of Avella Specialty Pharmacy

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Avella Specialty Pharmacy Rating

Overall satisfaction rating

Description: Pharmacies, Pharmacy - Compounding, Pharmacies - Specialty

Address: 24416 N 19th Ave, Phoenix, Arizona, United States, 85085-1887

Phone:

Show more...

Web:

This website was reported to be associated with Avella Specialty Pharmacy.



Add contact information for Avella Specialty Pharmacy

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated