Aventine at Courthouse Square

Afternoon, This is in response to a complaint filed on 02/07/for [redacted] *** We sent her the attached final account statement with back up pictures [redacted] was scheduled per her request to move out on 12/14/She did not turn in keys until 12/16/2013, we did explain to her that she was liable for rent for any additional days that she needed in the apartment We did not charge her through the 16th however we did charge her for 15th [redacted] has a balance of $which is in collectionsAs she stated her statement she did not pay it due to her challenging her chargesShe is asking for damages that were completed by her a broken light fixture, trash left in the apartment, day of rent and her water bills There is no justification as to why we would reimburse her as she did not move out until the 16th, she would be liable for water, sewer and her final utilities and her day of rent as well as the trash that she left behind and the broken light fixture I can forward the picture on a separate email if you would like to see the damages and the condition of the apartment Thank you, *** [redacted] | Community Manager | [redacted] | [redacted] Aventine at Courthouse Square | [redacted] | [redacted] Phone [redacted] | Fax [redacted] Please consider the environment before printing this e-mail

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Aventine at Courthouse Square regarding
complaint ID ***. However, I made one last personal appearance at the complex and spoke to ***. According to her records, a check for $was mailed...to our closed apartment. Strangely, I provided them with our new address before leaving and all of our other USPS mail has been forwarded to our new address. Once *** confirms the alleged check was never cashed, her office will re-issue a new check and send it to my proper address. I expressed my concern over how this was handled, and brought up the issue of the alleged check being intercepted and cashed by unauthorized parties. *** stated we will just have to wait. I would like my original complaint to remain active in your files. If I experience more delays, I will proceed directly to small claims court to recover our security deposit.
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Aventine at Courthouse Square regarding complaint ID
***. However, I made one last personal appearance at the complex and spoke to ***. According to her records, a check for $was mailed...to our closed apartment. Strangely, I provided them with our new address before leaving and all of our other USPS mail has been forwarded to our new address. Once *** confirms the alleged check was never cashed, her office will re-issue a new check and send it to my proper address. I expressed my concern over how this was handled, and brought up the issue of the alleged check being intercepted and cashed by unauthorized parties. *** stated we will just have to wait. I would like my original complaint to remain active in your files. If I experience more delays, I will proceed directly to small claims court to recover our security deposit.
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer 
 
It is apparent that the complaint was not read by [redacted]. The amount that went to collections is for the full amount not $27. I am asking for the reimbursement of the $115 that I have paid so that I can pay the collection company for the amount they are requesting. If not, I will need to get an attorney. I don't owe anyone $141 and I disputed the charges in writing, which by law should have been responded to not sent to collections. 
Regards,
[redacted]

Afternoon,
 
This...

is in response to a complaint filed on 02/07/2014 for [redacted].  We sent her the attached final account statement with back up pictures. [redacted] was scheduled per her request to move out on 12/14/2013. She did not turn in keys until 12/16/2013, we did explain to her that she was liable for rent for any additional days that she needed in the apartment.
We did not charge her through the 16th however we did charge her for 15th. [redacted] has a balance of $26.43 which is in collections. As she stated her statement she did not pay it due to her challenging her charges. She is asking for damages that were completed by her a broken light fixture, trash left in the apartment, 1 day of rent and her water bills.
 
There is no justification as to why we would reimburse her as she did not move out until the 16th, she would be liable for water, sewer and her final utilities and her 1 day of rent as well as the trash that she left behind and the broken light fixture.
I can forward the picture on a separate email if you would like to see the damages and the condition of the apartment.
 
Thank you,
 
[redacted] [redacted] | Community Manager | [redacted]
Aventine at Courthouse Square | [redacted] | [redacted]
Phone [redacted] | Fax [redacted]
Please consider the environment before printing this e-mail.

I spoke with [redacted] from the business and she stated that she had reached out to the consumer on February 20th and told the consumer she would talk to the collection agency and add a 5 day extension so the debt would not hit the consumers credit. The collection company did not receive the payment. She also sent the consumer a Single Debt Authorization form and did not hear back from the consumer. The amount that is in collections is $26.23.

Review: After moving out of an apartment, I received a final summation of the charges (141.23). There was a cleaning fee in question but I was told by the leasing agents to contact the manager as they did not know what it was for. I wrote a letter to the manager and included a check for the final amount minus the one fee in question, explaining that if that was a valid charge, I would pay it in full. (the charge on my statement was for a cleaning fee). About 2 weeks later, I get a call from a collection agency for the $27.81 cleaning fee. I called the office and explained that I submitted a check and a letter together but only the check was cashed. The letter was not looked at. Consequently, I have a letter from another collection agency reflecting the $141.23 be paid, altough I wrote a check for $115. That check was cashed by the leasing office. I inquired about charges on a final bill and my letter was totally disregarded but my check was cashed. After I spoke with the leasing agent by phone, the charge was for a cleaning fee, it was actually a charge for an extra day on the lease.Desired Settlement: Request the $115 be refunded so that I can pay the collection agency. Unfortunately this whole mess could have been avoided with one phone so that my security clearance at work would not be affected. (Sad Face)

Business

Response:

Afternoon,

This is in response to a complaint filed on 02/07/2014 for [redacted]. We sent her the attached final account statement with back up pictures. [redacted] was scheduled per her request to move out on 12/14/2013. She did not turn in keys until 12/16/2013, we did explain to her that she was liable for rent for any additional days that she needed in the apartment.

We did not charge her through the 16th however we did charge her for 15th. [redacted] has a balance of $26.43 which is in collections. As she stated her statement she did not pay it due to her challenging her charges. She is asking for damages that were completed by her a broken light fixture, trash left in the apartment, 1 day of rent and her water bills.

There is no justification as to why we would reimburse her as she did not move out until the 16th, she would be liable for water, sewer and her final utilities and her 1 day of rent as well as the trash that she left behind and the broken light fixture.

I can forward the picture on a separate email if you would like to see the damages and the condition of the apartment.

Thank you,

[redacted] | Community Manager | [redacted]

Aventine at Courthouse Square | [redacted] | [redacted]

Phone [redacted] | Fax [redacted]

Please consider the environment before printing this e-mail.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer

Review: Failure to return rightful portion of security deposit ($350.00). We followed all move-out instructions to the letter and in an abundance of caution sent numerous emails advising them of our status and exact move-out day/time so the apartment could be advertised and let in a timely manner to help minimize loss of revenue (*this was not required but as responsible renters and citizens we felt it was the right thing to do). We moved out on 27 February 2015. In accordance with move-out instructions, we sent numerous emails arranging for a final walk-through. The company did not commit to a particular time so we last informed them we would be available ALL DAY on 27 Feb to receive the walk-through inspector. The inspector failed to show up. We shampooed all carpets, conducted general cleaning, replaced stovetop drip pans, and insured the apartment was in overall satisfactory condition. Per the move out instructions, we opted not to conduct the thorough cleaning and agreed (in writing/email) to pay the $150.00 for that service. Therefore, we expect $350.00 of our deposit to be returned.

Per paragraph 42 of the contract, no later than 45 days after the expiration of the termination of the lease we expected to: 1) receive our rightful portion of the security deposit no later than 45 days or 2) be notified as to reasons why funds are being withheld.

To date, we have sent numerous emails, left numerous telephonic messages, sent an official request to be contacted via their website, and appeared in person to resolve this issue. We are told “corporate” handles these affairs and will be forwarded our request. To date, there is no response.

Kindly request your office assist with the recovery of our security deposit.

Thank youDesired Settlement: Return of rightful amount of Security Deposit - $350.00

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Aventine at Courthouse Square regarding complaint ID [redacted]. However, I made one last personal appearance at the complex and spoke to [redacted]. According to her records, a check for $479.00 was mailed...to our closed apartment. Strangely, I provided them with our new address before leaving and all of our other USPS mail has been forwarded to our new address. Once [redacted] confirms the alleged check was never cashed, her office will re-issue a new check and send it to my proper address. I expressed my concern over how this was handled, and brought up the issue of the alleged check being intercepted and cashed by unauthorized parties. [redacted] stated we will just have to wait. I would like my original complaint to remain active in your files. If I experience more delays, I will proceed directly to small claims court to recover our security deposit.

Regards,