Aventura ChryslerJeep Dodge Ram Reviews (%countItem)
Aventura ChryslerJeep Dodge Ram Rating
Address: 2198 NE 163rd St, North Miami Beach, Florida, United States, 33162-4926
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I purchased a vehicle back in September. I requested a refund for 2 services that I did not authorize, I only received 1 refund.
I wanted to add GAP coverage on my vehicle but the finance advisor added Gap, Theft, and KAHU services totaling over $2000, Gap only cost about $800.
On 9/29/19 we purchased a 2019 Dodge Durango from Aventura Chrysler.
We sat with the financial advisor *** and explained that we only wanted GAP coverage. She advised in order to have GAP that is was mandatory to have Theft protection ($299) and a service called KAHU ($729). Next business day 9/30 I called both services and they advised that it is to required. I reached out to the dealership to cancel both services. *** followed up and advised us to come in and sign the papers to cancel. We completed the cancellation for the theft program (still awaiting refund) but he said he would follow up on 10/7 about KAHU because some additional steps needed to be taken.
I have received the refund of $729 for Kahu services but still awaiting $299 for the theft protection.
We signed the cancellation papers(attached) and have yet to receive any type of refund.
I would like a cash refund for the $299 theft protection. I have waited over 3 months for this to be processed with the financial institution and it was never processed.
If I could give zero stars I would but I guess it will have to be one star. I recently leased a new Jeep Grand Cherokee from the dealership. I had one month left in my current lease of a 2017 Dodge Durango, which was leased from a different dealership. The salesperson (who is no longer working at the dealership) and the sales manager were well aware of the fact that we had one remaining payment on my prior lease and agreed to absorb the last payment as part of the new lease transaction. It was because of this that my wife and I agreed not to wait until our current lease had expired before consummating the transaction for a new vehicle. We have since been made aware that the dealership did not include this as one of the deal terms and we are responsible to make the last lease payment on a vehicle of which we are no longer in possession. One would think that the dealership would have recognized their error and, in the interest of customer service and desire to build a relationship (it should be noted that the new Jeep is the sixth Chrysler Dodge Jeep vehicle that we have leased/bought), would have found a way to resolve the matter in a satisfactory way. However, we were told, in not so many words, tough luck. Not the ideal way to begin a relationship with a dealership.
I wanted to add GAP coverage on my vehicle but the finance advisor added Gap, Theft, and KAHU services totaling over $2000, Gap only cost about $800.
On 9/29/19 we purchased a 2019 Dodge Durango from Aventura Chrysler.
We sat with the financial advisor *** and explained that we only wanted GAP coverage. She advised in order to have GAP that is was mandatory to have Theft protection ($299) and a service called KAHU ($729). Next business day 9/30 I called both services and they advised that it is to required. I reached out to the dealership to cancel both services. Rahyn followed up and advised us to come in and sign the papers to cancel. We completed the cancellation for the theft program (still awaiting refund) but he said he would follow up on 10/7 about KAHU because some additional steps needed to be taken.
I have yet to receive a follow up about this refund, I have called over 10 times and have been unable to reach any financial advisor.
I would like them to cancel the KAHU service and provide a full refund of $729, the Finance rep was very dishonest about the service. I have been very patient and would like this to be rectified as soon as possible.
Only notice received from Revdex.com was the Final Notice dated 12/6/19.
We have been in contact with the customer and have an appointment with them this Sat., 12/14/19 at 12:00 PM. We expect to resolve the complaint at that time.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still awaiting the refund for the services I didn't want. They advised $299 should be returned to my finance company w/in 8 weeks and I should be receiving a follow up call on Monday 12/23/2019 about the remaining refund (in the form of a check).
This dealership is a big joke and a fraud. I purchased a 2013 Chevrolet Traverse today my sale rep told me the car told me the price of the car was 16,991.00 and they had it advertised online asking price 14,974.00. My sale rep *** look my in my face and lie to me about the price of the car. Saying I'm trying to help you buy the car so I'm taking 3,000 off the asking price totaling 16,991 when the car was really be sold for 14,974. They knew I really need a car because my engine was gone on my old car and they took advantage off me. This dealership is a fraud and no one should go there and buy a car. I am a single mother of two kids who just need a car so I could take my kids to school and go to work and was taken advantage of at this dealership
Product_Or_Service: 2013 Chevrolet Traverse
Order_Number: XXXXXX
Account_Number: XXXXXX
Refund I would like a refund of $2,224 that's how much I overpaid for the vehicle from the price they had listed online
The customer's concern was corrected the next day on 03/15/19 and the price the vehicle was sold for matched the price she saw it online which was $14,974. The customer left satisfied and I believe this complaint has been resolved.
Forwarded message
From: ***
Date: Tue, Mar 19, 2019 at 1:38 PM
Subject: Re: Revdex.com Complaint Case# 90486431 (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXX)
To: Revdex.com , Ms ***
I would like the disregard my complaint the dealership went back and gave me the price that I saw online
Adversity could be the very thing God uses to take you to new levels.
"Man Sees My Face, But God Sees My Heart"
Was told vehicle had warranty still but it did not.Dealership lied to me and sold me a truck with a blown motor.I only made it home and it broke down.
When I purchased this truck I specifically asked it the manufactures warranty was still valid and was told yes, so I did not purchase any additional warranty. I drove it home and all the lights in the dash came on. I had to take it to a shop right away. Come to find out the heads are blown, they are cracked in 5 different places. The warranty will not cover it because I was told that it is not valid. So now I am suppose to pay out of pocket almost $6000 to repair a 40,000 truck I just purchased. The dealership lied to me about it having a warranty so they should be the ones repairing my truck. I cant believe they would do this to a hard working family right at Christmas time. I don't know how this owner can sleep at night.
I would like them to Fix the broken truck they sold me. I would have never purchased a $40,000 broken truck.
As of January 7, 2019 we have resolved the complaint with the customer and the customer is now satisfied and the vehicle is being repaired.
(The consumer indicated he/she ACCEPTED the response from the business.)
The dealership did resolve any issues that we had with them and our truck is being repaired.
We are happy with the results and how they handled this situation.
Three separate trips for the same issue
On 9/19/18 I had a scheduled appointment for my 2016 Dodge Durango w/ *** (service rep) to have my car checked for problems with the auto start and engine light being on. I took my car early that morning. The company has no customer drop off service and I wasn't eligible for a loaner vehicle. Fine. I did not get any calls or updates on the status of my car. At around 4pm, I had to call. *** informed me that I needed a part replaced - evaporative fuel system component (which was under warranty) but the reason it went bad was because I needed a throttle body fluid flush and he recommended an oil change. He also said the eingine light should turn off. Because the services were nearly $500 I took my car to my local tires plus who were more than capable of performing the service. However on the same day before I took it to tires plus the engine light came on again. They did the service and said go back to dodge (this was 9/22/18) On 9//25/18 I took it back. I had to see the same service guy, *** However while I waited another gentleman said he could run the computer since the engine light was still on but I'd have to follow up with *** Seven different codes showed up. Again, I left my car with *** Took an Uber to work (second time) and waited for a call. I ended up calling and they told me the computer needed to be reset from the last service and I was good to go. I took another Uber back to dodge to pick up my truck for the 2nd time. The NEXT DAY the light was on AGAIN, this was the 3rd time! I came back to dodge. I refused to see Roberto and demanded a manager. I informed him of the situation because I was very upset that for one I was sold a service when I brought my car for repair, two I'm taking multiple uber because you all don't have a drop off service and three this is the 3rd time I came in! This time they gave me a rental and finally fixed the issue with my car. I don't feel that the service provider, *** or the mechanic that service my car the first two times did their job properly.. Its truly an inconvenience to have mechanical issues with such a gently used car (41k miles), no drop off service for clients, I had to beg for a rental just so I could get two and from work and to take time off from my job to have to bring it in so many times. This will be the first and last time I patron Dodge of Aventura. Please get it together.
I would like for to company to acknowledge my experience and offer some type of resolution in the form of service credits. I would also like for them to start having a drop off service for customers.
When the customer first brought the vehicle in we diagnosed it and according to the reading from the scan tool we advised the customer what the vehicle need and the maintenance recommended due to the mileage and age of the vehicle. Customer decided not to do the maintenance here and had it done elsewhere. Vehicle came back with the same issue and at the time the codes were stored not active. Once the vehicle came back the third time we gave the customer a rental vehicle and due to the inconvenience the deductible of $100 was not charged to the customer. On all three visits the vehicle had the same stored codes and two different parts were replaced. Unfortunately the check engine light is a light that can come one for many different things and doesn't pin point where the fault it. But we were able to get it corrected. The first time we replaced the ESIM and the second time we replace a purge hose which was causing the check engine light to come back on. Deductible was paid by the dealership for the customers inconvenience. Vehicle has not had any more issues since last repair. We do apologize to the customer for any inconvenience this may have caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
I PAID THE DEDUCTIBLE. THEY DECIDED TO NOT APPLY IT AGAIN BECAUSE THEY DID NOT FIX WHAT THEY WERE SUPPOSED TO DO. PLUS I WAS INFORMED THAT IF THE CAR IS SERVICES BY THE SAME PERSON THEY DON'T APPLY IT ANYWAY. Very unprofessional of them to stare false information.
(The consumer indicated he/she DID NOT accept the response from the business.)
JUST CHECK YOUR RECIEPTS! You will see that I paid the deductible for $100!!!!!! From my own money!! You're not being honest as a business corporation.
Aventura Chrysler Jeep Dodge Ram does acknowledge that the customer paid a $100 deductible on the first visit which was 09/19/18. When the customer returned for a second and third visit there was no charge to the customer. We believe the vehicle is in good working order since we have not had the vehicle come back since the final repair on 09/27/18. We are here to help service our customers when their vehicle has problems but the $100 deductible charge was based on the customers extended warranty agreement with Mopar that she purchased when she bought her car at another dealership. I have already offered her a free oil change and tire rotation on her next service if she would like to bring her vehicle in when it's due for her next service.
Enero 17 del 2017 en la chrysler de Aventura Miami, compre un Jeep patriot que estaba en showroom con 30 millas. Del cu�l lo he tenido que llevar a servicio por 4 veces por el mismo problema y todavia no me dan soluci�n. Todav�a no lo arreglan. Me lo entregan y a menos de 30 d�as, contin*a igual con el mismo problema y el carro no prende. También estoy sorprendida, como el *** del departamento de ventas de Aventura Chrysler, el se�or ***, me dice que ese carro est� descontinuado desde el 2015. Y Entonces mi pregunta es, por que me lo vendieron en el 2017 si sab�an que estaba descontinuado desde del 2015? Este carro me hadado muchos problemas. Me a dejado varada 4 veces, el dealer no han respondido por el towing, y e perdido trabajo por esta situacion. Los managers del departamento de servicio *** y *** no mi responden y mi han ignorado a tal punto que nunca han querido hablar con migo. Compre el carro del dealership y entre un ano siempre falla y mi deja varada. Fechas que el carro me ha dejado varada, y he llevado el carro a reparacion y han entregado subuestamente "reparado": 17 de marzo del XXXXXX de julio del XXXXXX de agosto del XXXXXX de septiembre del 2018
Product_Or_Service: Jeep Patriot
Order_Number: VIN
Account_Number: 1C4NJPFB6FDXXXXXX
January 17, 2017 at the chrysler of Aventura Miami, buy a Jeep patriot that was in showroom with 30 miles. From which I have had to take it to service for 4 times for the same problem and still do not give me solution. They still do not fix it. They deliver it to me and less than 30 days later, I still have the same problem and the car does not turn on. I am also surprised, as the manager of the Chrysler Adventure sales department, Mr., tells me that this car has been discontinued since 2015. And then my question is, why did they sell it to me in 2017 if I knew? what was discontinued since 2015? This car has caused me many problems. I was left stranded 4 times, the dealer did not respond by towing, and I lost work because of this situation. The managers of the department of service (Mr. and Mr. do not answer me and they have ignored me to the point that they have never wanted to talk to me. Buy the dealership car and between one year it always fails and my leave stranded. Dates that the car has left me stranded, and I have taken the car to repair and have surrendered submended "repaired": March 17, XXXXXX July XXXXXX August XXXXXX September 2018
Other (requires explanation) Ya estoy muy molesta para quedarme con ese carro que ha falllado tanto. Mejor seria que me dieran otro carro y me saldaran la deuda que actualmente tengo, donde siempre he cido muy puntual con mis pagos decondos directamento de la cuenta de mi banco. I'm already very upset to stay with that car that has failed so much. It would be better if they gave me another car and they would pay me the debt that I currently have, where I have always been very punctual with my direct payments from my bank account.
Customer first brought her vehicle in on 7/16/18 for the concern of vehicle won't start. Technician *** inspected and scanned vehicle and found that code P0688 was present. He performed Test and Diagnosis of vehicle per Diagnostic Tree for code P0688. During the testing he found the TIPM (Totally Integrated Power Module) to be the cause of the vehicle not starting and was replaced. Vehicle was tested and was working as designed. Repair would take a couple of days. We apologized to the customer for the inconvenience. Customer was provided a rental vehicle for two days during this visit. Customer brought the vehicle back in on 8/20/18 with the same concern of vehicle won't start. Service advisor apologized to the customer and insured her that we would do everything possible to resolve this issue as soon as possible. *** once again was the technician. He proceeded to scan the vehicle and found an active code of the ASD circuit (concern was intermittent). At this time the technician determined that the PCM (Powertrain Control Module) was at fault for the concern and was replaced. Vehicle was tested over the next few days and was working as designed. Customer was provided with a rental vehicle for seven days during this visit due to the testing and diagnosing we needed to perform on the vehicle to ensure the vehicle was returned with no issues. Customer brought vehicle back in on 8/30/18 with a new concern of check engine light on and vehicle won't start. We apologized to the customer for this ongoing issue. Customer was offered a rental vehicle right away but declined because she would not be in town for the following two weeks so she did not need a rental vehicle and we can take our time with the vehicle. *** once again was the technician. During this visit we were not able to duplicate the customers concern. Technician drove and tested vehicle for over 120 miles and was not able to duplicate the customers concern. Customer picked up the vehicle on 9/15/18 when she was back in town. Customer brought vehicle back in on 9/25/18 via tow truck. Same concern vehicle won't start. We apologized once again and offered her a rental vehicle right away. This time vehicle had a light on in the instrument panel. Customer described that lightning bolt was flashing in the instrument panel. *** was the technician again along with *** our shop foreman/service manager. Technician proceeded to open up a Star case with FCA #XXXXXXXXX. After diagnostic he determined that the throttle body was damaged internally. He went ahead and replaced the throttle body and four relays. Customer also opened up a CAIR case with FCA #XXXXXXXX. Agent *** contacted dealership to inquire on this case and we advised that the vehicle is fixed and we had not been able to duplicate the customers concern once parts were replaced. *** proceeded to contact *** to pick up her vehicle as it was working as designed. Customer was in a rental vehicle for three days. At this point vehicle is fixed and we do apologize to the customer for the delay and the time she was without a vehicle. All repairs took different parts do to our testing and diagnosis.
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I agree the dealership provided a rental car during maintenance, as a consumer I'm concerned and frustrated with this purchase. The car was brought from this dealership and has continued to fail me. It is unreliable and has left me stuck on many occasions. I have to continue to take time off of work to seek a solution and I'm afraid this is not a permanent one.
The warranty for this car is up in June 2019 and the history of the car is just not reliable to continue. I am a requesting the dealership replace this Jeep Patriot and leave me with a zero balance on this car since it is not reliable. As well as reimburse me for the $60 towing (receipt attached). I have been paying for a car that is certainly not worth the money with its multiple failures and issues. The dealership has claimed to have "fixed" the problem, but I need a permanent solution.
Was lied to and scammed, they pulled a bait and switch when it was time to turn in my lease vehicle. They promised incentives that weren't delivered.
DO NOT BUY A CAR HERE! First off I would like to say that I have been a loyal Chrysler customer for years and have purchased a car from this dealership before. However, after my last visit I will NOT be buying another Chrysler car anywhere. I feel scammed, cheated, and lied to. I had a 2015 Dodge Charger R/T and my lease was almost up so I decided to start shopping cars through Chrysler due to the incentives from being a loyal customer and going from one Chrysler to another. I was assured this was the case and that they would for give the few miles I had went over and also the inception fees and the last 3 months car payment on the lease would be rolled over into the new car. I purchased a 2018 Charger Scat Pack under these assurances. 2 months later I received a call from Chrysler capital stating that I had to pay the remaining 3 months, the inception fee and the 800 miles I went over the lease terms. I assured them this was a mistake and quickly called my salesman *** who confirmed what I was originally told was the case, he told me he'd call me back and see what was going on. 5 minutes later I received the call and was told that for some reason they put me with a different bank and that all the incentives were void. To my frustration I asked to speak with a manager as that was NOT what was promised. Also why would they put me with a 3rd party bank, I have a 750+ credit score and I have never missed a payment when financed through Chrysler Capital, also Chrysler Capital was confused as to why they placed me with a 3rd party bank. The only thing I can assume is that they get some sort of kick-back or extra compensation from the bank, which leaves me holding the bag. As I stated earlier, I feel I was lied to and cheated and I will NEVER buy another Chrysler vehicle again after this experience.
I would like them to deliver what was promised, forgive the 820 miles over the lease, also the last 3 months and the inception fees. This what was promised due to customer loyalty in purchasing another Chrysler with this company.
Mr. came in to our dealership on 02/25/2018 looking to lease a new 2018 Dodge Charger R/T 392. We negotiated with him and came to an agreement of $579 per month for 39 Months with 15,000 miles per year. He wanted out of his lease because he had surpassed *** mileage allowance and was going to be paying a mileage penalty if he continued to drive his previous lease vehicle. The leasing company that offered the lowest payment for his new vehicle was US Bank and not Chrysler Capital. Mr *** signed the Motor Vehicle Lease Agreement for US Bank who's Logo is clearly present on top of the agreement. The amount due at lease signing was to be $2,270.93 of which Mr. only paid $1,359.00. The balance of $911.93 that was not collected from him was so that he could pay Chrysler Capital for the remaining 2 payments of $359.98 each and the over mileage penalty of approximately $191.97. The only thing that we owe Mr. is two oil changes which I have attached the signed WE Owe form signed by Mr..