I have spoken with Mrs. [redacted] about how extended warranties work and explained to her that the extended warranty goes into effect at the time of car purchase, but will not start covering repairs until the factory warranty expires. The factory bumper to bumper warranty is 3yr...
or 36,ooo miles. The 6yr 60,000 mile is powertrain only therefore the extended warranty that she chose to purchase will cover bumper to bumper after the factory 3yr 36,ooo expires. The extended warranty company will pro-rate the un-used portion when determining the amount of refund to the customer. This is determined by the warranty company and NOT Ancira VW. I explained to Mrs. [redacted] that we record all of our purchase transactions and that she is welcome to come in and review the video with us. Mrs. [redacted] did not choose to do so. I will still honor that invitation. She is welcome to call us in order to set up a time to view the video. This will be my last response to this matter. [redacted] VP/GM Ancira VW
Good morning Mr. [redacted]. I am [redacted] VP/GM of Ancira VW. I am sorry to hear about your experience here with our dealership and hope to be able to answer your questions and to resolve your Revdex.com review. I have spoken with [redacted] and [redacted] (GSM) about your...
car deal. First of all the vin etch is a fee that we charge on ALL vehicles to etch the vin# into the glass of the vehicle all around. This serves is a theft deterrent as it makes it difficult for a thief to dispose of. Sometimes we sell vehicles before the vendor comes to the dealership to etch the glass. In that case, we either have the vendor come by and do the etch before you take delivery or, we have them come to your place of business or to your home whichever is more convenient for the customer. It is illegal to charge one customer and not another, therefore we cannot take this fee off the purchase order. I myself pay this same fee whenever I purchase my vehicles. The only way around it is to give a price discount in lieu of the taking it off the purchase order. After looking at your deal, I see that there were concessions made to the actual cash value of your trade and an aggressive discount to the Atlas that you were interested in purchasing. As far as your credit file goes, you had a red flag pop up on your Experian profile which prompts us to ask you the security questions in order to be able to have access to your credit report. This info. is secured into the Experian system and there is no way that we can go back and access your information. These security questions change each time. I can assure you that we have a very secure process here with protecting customer information as well as a very credible staff here at Ancira VW. Please feel free to contact me personally if you have any other questions. [redacted] Thank You Mr. [redacted] [redacted] VP/GM Ancira VW
Complaint: [redacted]
I am rejecting this response because:First of all, The GM was extremely rude on the phone. He just said I did not understand English. And this made me unable to communicate with him. Second of all, even if the extended warranty doesn't go into effect until 36 month/36000miles. And the 36month milestone was at 12/26/2016. In other words, I have only used 11month of extended warranty, which extends the warranty for an extra 24 months. The unused portion will be (24-11)/24*$1989=$1077. However, I only got a refund of $473.94Last but not the least, Ancira VW advertised and sold methe extended warranty, I also had to request an cancellation with Ancira VW. When I complained, the general manager did not offer any contact for the warranty company neither. In my situation, I just felt that the extended warranty is a product that Ancira VW promoted to scam me and tricked me into buying something that I don't need for a brand new vehicle. At the time when I am buying, they offered that we can cancel anytime before 60month/ 60000 miles and get a full refund. However, when we do request an cancellation and refund now, they save no, you will not get a full refund. I feel I have been lied on right on my face. It just makes me tremble with anger whenever when I trying to recall what happened with them.
Regards,
[redacted]
when the vehicle arrived had a melted fuse panel and we were not able to communicate with many of the computer systems. it also had a fuel leak which had deteriorated hoses, fuel pump, and motor mount which the customer chose to have repaired. We also...
replaced a worn out right front axle with the customers consent. We road tested the vehicle over 10 miles with no problems. upon the customer picking up the vehicle some of the warning lights flashed and we scanned the car again to see what may have caused the problem. Now that we had communications with the modules, we determined the Anti Lock Braking Module has an intermittent short and ultimately what caused the fuse panel to melt. We then offered the customer the full amount spent on the fuse panel repair ($337.50) towards the ultimate repair for the ABS system. She refused the proposal and towed her car out of our shop. We would like to further discuss options to financially assist the owner if she would like. (discounts ) Her car is a 7 year old car with over 137,000 miles and many thing are possible to mechanically fail at this mileage. Please feel free to contact myself or [redacted] our Service Director [redacted]
Mr. [redacted] Our policy here at Ancira VW and our organization is that we etch the windows on all vehicles. We do charge a fee of 149.00 on each vehicle company wide. This fee is printed on ALL purchase orders. Our policy is that we do not remove this charge. If the customer does not see value of theft deterrent or insurance discount from their insurance carrier, then we have an option of reducing the price 149 in order to suffice the customer. Because of the trade allowance and discount that we were offering you, we chose not to discount the deal any futher. At that point you chose NOT to purchase the vehicle and left the dealership. All documents pertaining to personal information are secured and or shredded upon deal consummation or termination. Your security questions/answers have been destroyed. It is common practice for a sales staff to act as a go between on credit applications and bureas in order to move forward with securing financing for the customer. This ia all that I am able to provide to you. Again I am sorry for your displeasure with our business practice and I hope that you find the vehicle of your choice at a deal that you are happy with. This will be my last response to this issue. Thanks. [redacted] Tell us why here...
I have spoken with Mrs. [redacted] about how extended warranties work and explained to her that the extended warranty goes into effect at the time of car purchase, but will not start covering repairs until the factory warranty expires. The factory bumper to bumper warranty is 3yr...
or 36,ooo miles. The 6yr 60,000 mile is powertrain only therefore the extended warranty that she chose to purchase will cover bumper to bumper after the factory 3yr 36,ooo expires. The extended warranty company will pro-rate the un-used portion when determining the amount of refund to the customer. This is determined by the warranty company and NOT Ancira VW. I explained to Mrs. [redacted] that we record all of our purchase transactions and that she is welcome to come in and review the video with us. Mrs. [redacted] did not choose to do so. I will still honor that invitation. She is welcome to call us in order to set up a time to view the video. This will be my last response to this matter. [redacted] VP/GM Ancira VW
Good morning Mr. [redacted]. I am [redacted] VP/GM of Ancira VW. I am sorry to hear about your experience here with our dealership and hope to be able to answer your questions and to resolve your Revdex.com review. I have spoken with [redacted] and [redacted] (GSM) about your...
car deal. First of all the vin etch is a fee that we charge on ALL vehicles to etch the vin# into the glass of the vehicle all around. This serves is a theft deterrent as it makes it difficult for a thief to dispose of. Sometimes we sell vehicles before the vendor comes to the dealership to etch the glass. In that case, we either have the vendor come by and do the etch before you take delivery or, we have them come to your place of business or to your home whichever is more convenient for the customer. It is illegal to charge one customer and not another, therefore we cannot take this fee off the purchase order. I myself pay this same fee whenever I purchase my vehicles. The only way around it is to give a price discount in lieu of the taking it off the purchase order. After looking at your deal, I see that there were concessions made to the actual cash value of your trade and an aggressive discount to the Atlas that you were interested in purchasing. As far as your credit file goes, you had a red flag pop up on your Experian profile which prompts us to ask you the security questions in order to be able to have access to your credit report. This info. is secured into the Experian system and there is no way that we can go back and access your information. These security questions change each time. I can assure you that we have a very secure process here with protecting customer information as well as a very credible staff here at Ancira VW. Please feel free to contact me personally if you have any other questions. [redacted] Thank You Mr. [redacted] [redacted] VP/GM Ancira VW
Complaint: [redacted]
I am rejecting this response because:First of all, The GM was extremely rude on the phone. He just said I did not understand English. And this made me unable to communicate with him. Second of all, even if the extended warranty doesn't go into effect until 36 month/36000miles. And the 36month milestone was at 12/26/2016. In other words, I have only used 11month of extended warranty, which extends the warranty for an extra 24 months. The unused portion will be (24-11)/24*$1989=$1077. However, I only got a refund of $473.94Last but not the least, Ancira VW advertised and sold methe extended warranty, I also had to request an cancellation with Ancira VW. When I complained, the general manager did not offer any contact for the warranty company neither. In my situation, I just felt that the extended warranty is a product that Ancira VW promoted to scam me and tricked me into buying something that I don't need for a brand new vehicle. At the time when I am buying, they offered that we can cancel anytime before 60month/ 60000 miles and get a full refund. However, when we do request an cancellation and refund now, they save no, you will not get a full refund. I feel I have been lied on right on my face. It just makes me tremble with anger whenever when I trying to recall what happened with them.
Regards,
[redacted]
when the vehicle arrived had a melted fuse panel and we were not able to communicate with many of the computer systems. it also had a fuel leak which had deteriorated hoses, fuel pump, and motor mount which the customer chose to have repaired. We also...
replaced a worn out right front axle with the customers consent. We road tested the vehicle over 10 miles with no problems. upon the customer picking up the vehicle some of the warning lights flashed and we scanned the car again to see what may have caused the problem. Now that we had communications with the modules, we determined the Anti Lock Braking Module has an intermittent short and ultimately what caused the fuse panel to melt. We then offered the customer the full amount spent on the fuse panel repair ($337.50) towards the ultimate repair for the ABS system. She refused the proposal and towed her car out of our shop. We would like to further discuss options to financially assist the owner if she would like. (discounts ) Her car is a 7 year old car with over 137,000 miles and many thing are possible to mechanically fail at this mileage. Please feel free to contact myself or [redacted] our Service Director [redacted]
Mr. [redacted] Our policy here at Ancira VW and our organization is that we etch the windows on all vehicles. We do charge a fee of 149.00 on each vehicle company wide. This fee is printed on ALL purchase orders. Our policy is that we do not remove this charge. If the customer does not see value of theft deterrent or insurance discount from their insurance carrier, then we have an option of reducing the price 149 in order to suffice the customer. Because of the trade allowance and discount that we were offering you, we chose not to discount the deal any futher. At that point you chose NOT to purchase the vehicle and left the dealership. All documents pertaining to personal information are secured and or shredded upon deal consummation or termination. Your security questions/answers have been destroyed. It is common practice for a sales staff to act as a go between on credit applications and bureas in order to move forward with securing financing for the customer. This ia all that I am able to provide to you. Again I am sorry for your displeasure with our business practice and I hope that you find the vehicle of your choice at a deal that you are happy with. This will be my last response to this issue. Thanks. [redacted] Tell us why here...